When considering a cleaning company, it is very important to make the right decision. Many questions arise, such as: How much will it cost? How much am I willing to pay for quality service? Can I trust this person or people coming into my home? Do they understand about pets? What type of cleaning products do they use and how will this affect me and my household? What are my rights if I either want to cancel or I am not satisfied with the service? What happens if something happens, such as valuables are missing or something is broken? I researched IQ Cleaning Professionals and gathered a general estimate for the costs of a one bedroom one bath home to a seven bedroom, six bath home. I am sure prices will vary depending upon the services desired, etc. One of the nice things about IQ Cleaning Professionals is that they offer a flat quote and offer the individual a chance to share specific requests so that the cleaning experience is more unique and follows what the customer desires for his or her home. The cost I found ranged between $99 and $339. According to Home Advisor online, http://www.homeadvisor.com/cost/cleaning-services/hire-a-maid-service/, the average household in the 20004 zip code area can plan to pay an average of $177-$222. So, the price is reasonable. I could say over and over how good a service is, though, and the next person might not see it that way. The only way you will ever know is if you take the time and pay the cost to check it out. The personal touch that IQ Cleaning Professionals offer in making sure that the customer's requests are considered, goes a long way. Thinking about whether you trust the person or team coming into your home is highly important. I know it makes me nervous to think of someone being allowed around my valuables, the biggest one being my computer. What if something happened? How do I make the resolution to allow someone into my home, especially if I am not able to be there? A little peace of mind can be found in knowing that IQ Cleaning Professionals requires every staff member to go through background checks. As far as theft or broken items? IQ Cleaning Professionals is bonded and insured. They guarantee satisfaction. As far as canceling, this needs to be done by 4:30 p.m. the day before the appointment to avoid a $70 processing fee. As for worrying about not liking the job itself, this company will send its team back out to address any and all issues that the customer has as long as he or she calls within 24 hours. I feel this is fair. If a service company such as this were to just open the door a crack concerning full refunds for services, it would be hard to justify the time spent by the cleaners, the hours the company pays for that time, and the fact that there will be those who take advantage of the situation to receive free services. As far as cleaning supplies, I know that IQ Cleaning Professionals is a high quality Eco-friendly company, but nowhere on the site do I see information about the exact products used. Perhaps this seems like a silly thing, but I personally would like to know. For example, there are chemically based deodorizers and other sprays that really affect my breathing. For some, allergies are so critical that it is important to know what is going to be used. It would be nice to see that on the site and in fact it might help increase sales because it would give more visibility to the company and the quality it shares with the D.C. area. Pets, finally, are definitely important. Like children, they hold a special place in their human parents' hearts. The questions of what to do with them are very important. You don't want to leave your dog out if he or she bites or if it might make it harder for the cleaners to complete their jobs because the pet is seeking attention or threatening to run out the door. Another issue, what if certain cleaners irritate your bird, or guinea pig, etc. It's always good to hammer out a good plan of action. Knowing that the owners of IQ Cleaning Professionals are pet lovers and understand already the value behind making sure your pet is safe as well as the guests coming into your home, helps to relieve the stress related. Also, because pets are an important part of their lives, they know what to expect while cleaning and how to best remove traces such as: odor, hair, etc. read more

IQ cleaning is consistent about ONE thing...being inconsistent. My wife set this service up on a weekly basis with the promise of the same crew every week (or at least notice if our crew was sick or out). We also were very specific that at least one person on the crew needed to speak reasonable English so we could communicate what should be done and what to leave alone. Well, our crew was frequently changed with zero notice and that means that things were done differently each time. Unlike a hotel, every home is different and it is nice, once you set up a pricey, weekly,service to sit down and tell your usual crew how you like things done, where things go and what areas/items you do not want touched. We found ourselves coming home to a house where everything was done differently each week. It is a headache to return trash bins, photo frames and bath mats to their proper location each week. When you dust, how hard can it be to pick up a photo frame, dust and place it back down again where it belongs? They didn't even return items to the right room let alone right bookshelf! There is an area where we keep very personal items such as our pets ashes and other irreplaceable values and that entire area was to never be touched- ever- but with unexpected rotating teams, those ashes were displaced almost every week. The morning after each service, I always find myself searching all over for my toiletries (shaving cream, razor, medications) which we've instructed be kept on my sink. It's like hide and seek. The lack of English made things difficult. Sometimes, it would take a few days before we would realize that items where missing or misplaced and often we had to go on a time consuming scavenger hunt to figure out where a candle stick or phone charger went. We had to put all of our remote controls and small electronics in drawers every week before the cleaners came because they had been misplaced so frequently. It is not fun to have to spend 25 minutes searching for a tv remote at the end of a busy day. Even bed pillows ended up in the wrong rooms on the wrong beds. The few times I came home during a cleaning, unexpected, I saw things that I didn't like. All those crystal and china trinkets that we have picked up from travels all over the world were literally tossed on the hard wood FLOOR while they dusted. TVs were on with the highest volume so they could hear over the vacuum. Our front door was also left open several times. In all honesty, the door is tricky to shut properly but that is one of the reasons we asked for the same crew each week, so that we wouldn't constantly have to go over things like that. When new crews would come without informing us, the door was always left open because they were unaware of the door "instructions". It would have been nice to know ahead of time that new strangers would be entering our home. There is also a huge difference in the quality of cleaning on the days were you are present in your home and when you are not. Overall the cleaning in general is worth 3 out of 5 stars. It was just too much of a hassle to go behind them each week and find so many things out of place. The management wants to be helpful but they hear your issues, apologize but nothing is corrected. We have changed to a new, recurring cleaning service and they are doing a much better job. read more

Finding a great cleaning service may be harder than finding a good doctor. I like IQ - however I was disappointed in how hard it was to communicate with the two women who were cleaning my home one day. I had a flex appointment. Wasn't planning on being there...and well, I really wish I hadn't seen how they really just barley touched the surface. The other times I used their service I get home in the evening - look around. I love the look and the lasting clean scent. Again, I wish I hadn't been there as I watched them stay very chatty. Not really paying attention to where the cleaning cloth was moved. Heck, when I attempted to communicate with them and let them know I was going to step out and just wanted to know how much longer they would be working in my home - one of the women said, oh! we can be done in 5 minutes. Huh? They had only been there around 30 mins. It took another 12-15 minutes and me on the computer to get a translator for me to share I did not want them to leave early. I was simply asking when would they be done so I could return and I always tip each woman $20.00. Sigh. When I returned they seemed to have been waiting for me. (I went downstairs to drop magazines at the front desk and catch up with our bldg porter). Anyway. As I looked around. they seemed hurried. Let me be clear - from beginning to end they had been in my home less than 1.5 hours. I tipped them. They left. As I walked around I noticed that the the baseboards had not even been touched. Not even a little bit. Then I noticed that the scent that I like, the carpet refresher they use, was not in the air. I noticed horrible fans made in the tissue boxes and my toilet paper balled into a fan...what a waste and dare I say, cheap looking. And then, and then, and then....it went on and on. Disappointment. I emailed IQ customer care and I received a sincere response within 24 hours. My CC was credited for the additional couple services that I had been charged. I like how easy it is to book with them. I think they are responsive. I haven't booked another appointment with this company since this all happened even though I miss the convenient and fast way to book appointments with them and I still miss that dag-gon scent they use to put on my carpets... I just really don't want to pay a few hundred dollars just to have the great scent and a scantily addressed home. ....I wish I had never been home that day maybe the dream of them would have lived on. read more

I just love these guys! First of all their website makes it SO EASY to book and there is no guess work as far as pricing is concerned, it's all there, all automatically calculated while I added services to the booking. I actually didn't even need to call them, but I am new to the online booking so I gave them a call and the lady on the phone was super pleasant and reassured me that my booking was already on the schedule (next day can you believe it?) and that the crew would be on the time I requested. When they got to my home they were like busy bees, and they cleaned everything I asked for in about 1 1/2 hours. I only had one hiccup, I tried and ask them to not clean a portion of my husbands office, they didn't quite understand it, but maids called in the office themselves and the owner himself (Marcio) called me personally and asserted me that they had understood what needed to be done. I don't know any other maid service that makes it so pleasant and easy for me as IQ cleaning. You can't go wrong here, Lisa read more

These guys go out of their way to make sure you're happy! I've been using iQ Cleaning for several years for a rental property we own in DC. We've used them for move in/out cleanings between tenants and rarely experienced any issue. Anytime there's been a concern, they are quick to respond and make it right. Absolutely LOVE their level of customer care. About a year ago, we transitioned from long-term rentals to Airbnb which requires a certain level of detail taken in every cleaning to make sure we receive good reviews on the rental. After understanding our specific needs, they've really made our investment property work for us. Our renters always comment on the cleanliness of the unit, how they fold decorative flowers on the tissues/paper in the home; and the company also lets us know if we're running low on supplies! A huge plus for us since we are remote and have to coordinate with friends and family locally to help. Thank you, iQ! read more

I've been using IQ now on a biweekly cycle for about a year and I should have written my review sooner. I usually dont post reviews online as I am a pretty busy person but this review is one of my ways to thank them... What can i say... Scheduling is super easy, customer service is great..... and the cleaning has always been consistent and excellent! The agents Rei and Nicole are super friendly and great too! They also send email reminders before the appointment which makes my life easier! ALSO.... They have a chat too! So for us working on our screens no calls are needed! They are always available on chat whether to reschedule or for anything else. BILLION THANKS TO IQ for making our lives easier! read more

We've used IQ a couple of times and they have always been great! We used them back in December, and unfortunately their crew called to say they were running late. However, the person on the phone said they wanted to make it up to me by providing an extra cleaning service for free (refrigerator or windows, etc) which was very kind of them. We most recently used them the other week before some friends came into town. We have 2 dogs and a cat, and all 3 of which were bouncing around the apartment. The ladies didnt mind the barking and left our apartment spotless and pet-smell-free. They folded all the paper products all fancy like to boot! We will continue to be a repeat customer. read more

This company is the real deal! My wife and I found them online and booked them for a move through their website. The transaction was easy and their prices are extremely reasonable. I personally felt like they take pride in their quality of work ethics as we did not have to worry about a thing. They took really good care of us and they were very accommodating and pleasant. After our move we wanted to experience their cleaning services and they were superb! Is there anything iQ Cleaning can't do? I would highly recommend this company to anyone looking for moving help or cleaning aids. read more

We used IQ for our move out cleaning! When the cleaners came, I was a bit shy as our home was a real mess and there are even areas that needed emphasis that I was embarrass to point to them as it hasn't been really cleaned. When I came back after 3 hours to check the job, BOOOOOOM! It's like magic! Top to bottom everything looked great! Words are not enough to thank them especially the two wonderful people who worked in our home! Super fantastic and I highly recommend them! We got our security deposit back $$$ and words are not enough thank IQ for it! read more

I've been using iQ since I moved to DC a few months ago, and I am completely satisfied with the service. The pricing is fair and transparent, and the cleaning always meets my expectations. The real selling point, in my opinion, is the truly excellent level of customer service. Any time I've had problems--my building not letting the cleaners in, getting sick and moving the appointment, etc.--they've been really friendly and flexible, over both phone and e-mail. I'm really impressed by the customer service, and it's the main reason I stay with iQ. read more

We were very pleased with our first experience with IQ cleaning, and just booked them again. I love the ease of booking and confirming your appointment, not nearly the involved process of some other cleaners. The pricepoint was fair, and the ladies were in and out within 2 hours, cleaning our entire main floor, 2 br 2 bath. I wouldnt say this was a 'deep cleaning' but they were as thorough as we would have been, with the nice added touch of adorable folded tissues and towels. As long as they are reliable we'll continue to use them! read more

They did a great job cleaning my house before I moved everything in. My only complaint is that since it was an empty house, I only had essentials in it, i.e. TP, towels, paper towels, soap, etc.... After they left I discovered, my trash had been taken out (good), but also, my soap and paper towels were gone and a bottle of allergy meds (not cheap to replace). When I called about it, she said she would investigate and get back to me. She never called me back. read more

Best cleaning experience I've had in DC - service was prompt and incredibly thorough. The women who cleaned my small 1-BR apartment were friendly and courteous - in and out in a little over one hour. The small finishing touches were really nice too. Also, I was able to book 24-hours in advance for the time of my choosing (easy online scheduling), and the couple of interactions I had with their customer service were friendly and accommodating. read more

They did really well. They showed up on time. They dealt with the hard parking issue in the DC not so kind to outsider parking people. They asked what we wanted and they do it. They were very respectful, and took their time to do the job right. Not slow...just attentive. Big smiles for a job well done. We requested that they clean the windows, and they did a good job at that too. It was aminor Mark up, but well done as I stated before. Austin read more

All I can say is WOW!! I've been working crazy long hours so I remembered leaving behind an apartment looking like a disaster zone and then coming home to a 5-star hotel, thanks to IQ Cleaning. I had the pleasure of speaking with Nicole who manages all the appointments and her service was above all the rest! It felt great walking into my apartment last night after such a long day. It felt like a sanctuary. Definitely worth every penny. read more

Moving out did not go as smoothly or timely as planned. For a family of 4 with several pets, we had a lot of hidden messes in our home. From the first phone call to the last, the staff was friendly, professional and extremely accommodating. The speed and quality of service far exceeded my expectations! I am so impressed, I've decided to use their services on a more regular basis. Thank you for taking care of our home in our time of need. read more

My roommate and I were planning on moving out of our home at the end of the month and chose to hire iQ Cleaning. They arrived on time and did everything we had requested. They actually went above and beyond our expectations, as I didn't expect them to do such an efficient job in the time frame that they were there. But they did! And my roommate and I couldn't have been more pleased with their services. read more

I love this company. I secured their services when I was going through a rough time and desperately needed help with keeping my apartment cleaned. IQ Cleaning has certainly delivered. The customer service is top notch: super responsive, accommodating and kind (shout out to Nicole!). And the cleaning crews are fantastic! I'm always amazed by their stellar work. Thank you, thank you so much. read more

I have been using IQ for about a year. Mostly they do a great job, better than I would do, but there are always a few corners, usually down low that get missed. However, it is better than I would do. They are trustworthy, they do not let my dog or cat outside, and are super fast. Scheduling is simple and when I have had to reschedule, I have been accomodated immediately. read more