James at Ironman Poor fence has been completely amazing. James and team bent over backward to ensure I got the fence up in time because my huskies were escaping during my pool construction and the team came out here on a Saturday no less to install the fence. It is a white iron fence and absolutely beautiful! The team that came to install were incredibly professional, great to work with and they had the fence up in a blink. Thank you so much! I am incredibly grateful! read more

Mr. McCracken did not want to make things right. I was told there wasn't anything more he would do for me and I needed to contact Lowe's. I am not sure how more was done than was required. It seemed more like the bare minimum was done until Lowe's got involved. I don't know what I got that was extra. I barely could get what I paid for. The crew workers from Ironman Pool Fence cut the electrical line to sprinkler system, poured cement over sprinkler plumbing, sprinkler line and electrical line, originally, did not fabricate gates as ordered, hung one gate crooked where it wouldn't latch properly and left it that way. It took Lowe's getting involved to improve the situation. If it wasn't for Lowe's, things probably wouldn't have ever improved. These gates were ordered way back in the middle of April. The project was supposed to be completed by the middle of May. However, Ironman Pool Fence didn't get the gates installed until July. The owner was rude on the phone and so was his staff. The review isn't about being 40 minutes late. It is about ongoing poor customer service and a series of installation and service issues that continued on for a few months. It was a very disappointing experience. read more

James, the sales rep for Ironman was awesome! Always answered my calls and my questions, and was super accommodating with meeting my wife and I at our new house to do the estimate and figure out the perfect spot for the fence. All along we said we needed the fence installed by June 17th (which was 3 weeks out from when I called him originally), and he said he could make it happen and he did. The fence looks amazing, it came out perfect. The price was less than expected. We could not have asked for a better experience! read more

These people came to our rescue! We had two weeks to get into our new home and we have two children with autism. These kidos are water seeking and so needless to say I was beyond terrified about moving in. They re-arranged their work schedule and got our fence in 4 weeks early, they put it in on the day we moved in. I cannot stress how thankful I am to this company and their effort to ensure my family's safety. read more

A pool fence isn't something that I'd usually oooohhh and ahhhhh over, but let me tell you, we LOVE our fence from Ironman Pool Fence. It's gorgeous - a work of art, really. They followed our instructions precisely, and made us a beautiful, curving fence that hugs the outline of our deck perfectly. The office was a pleasure to deal with, and the fence was installed on time and as promised. A big thank you to Ironman for our beautiful fence! :) read more

Terrible customer service! I was contacted in a timely fashion to set up an appt for the salesperson to come out and measure (Andrew). He had terrible reading and listening skills and even worse customer service. I was requesting interior work for a custom wrought iron gate at the top of my stairs to protect my son. Andrew seemed surprised it was for the interior of my house, came out and acted as if he didn't want the business and we should get a regular baby gate (and if that worked we already would have done it!), and I also requested pricing to re-powder coat and modify our existing railing and he paid no attention to this. The receptionist followed up with me to verify I received my bid and if I'm ready to move forward (I didn't receive anything and I had to follow up with the sales guy!) and I sent a lengthy email back about how disappointed I was. She apologized and said Jim the owner would be in touch with me. Ha! She sent me a message this morning referring me to a baby proof company. No name, just a number. Seems like this business is getting to big for their britches! Use someone else! This valley is full of competitors who will provide you with good customer service! And when I do out my pool in they won't get my business either! read more

Already rusting ALL over. Should have paid more for my pool fence. It's clear the procedure they use is not properly coating the metal to prevent corrosion, I have disposable lawn furniture that's powder coated with zero rust on it. Also, I just had my pool replastered and specifically asked them to be very careful with cutting the metal to construct the fence as I didn't want bits of steel getting in the pool and rusting. Of course, bits of steel got in and rusted, staining my new plaster. Fortunately it was only a few small areas, but it's still unacceptable. Last, they didn't even properly secure the gate. One section has a double door and the only way to keep a child from opening it means I had to zip tie one side in an awkward fashion. Even locked, the gate swings open. Thank goodness my children didn't find out it could have been easily opened before I did. These are cut rate providers, my guess is their niche is more for dirt cheap homes that just need a cheap barrier up. read more

HORRIBLE SERVICE, HORRIBLE QUALITY, HORRIBLE COMPANY!! Fence rusting out in less than 2 years. Lady in office said to keep it dry and that the water could be causing this!! HELLO, it's a POOL FENCE FOR CHRIST'S SAKE. In case you Idiots didn't realize.........there's water in and near pools!! read more

I had three houses re-fenced, 1 was fine, 1 was very poorly done and not to specifications very sloppy. 1 they damaged the drip irrigation and refused to pay for repair sent one of their crews who did not fix the issue. I had to pay for the replacement of the damaged drip line. read more

Completely disappointed in their customer service. Had a pool fence installed about 2yrs ago, after about a year my fence started rusting and chipping. They sent a team out to sand, replace, and paint parts of the fence. They guys only completed half the job, ran out of paint, and never completed the rest. They left a can of spray paint by my door a couple days later and then shortly later I received a bill for their service. Not even a single phone call from the company to see how things went or schedule the completion. Now, the fence is chipping even worse then before and its only been 6months since their visit. I would NEVER recommend this company to anyone. They have made my beautiful backyard look horrible due to their fencing. Huge bummer because when it was first installed I was highly satisfied but now I just lost out on a chunk of money. read more

I wouldn't even give them a star! Horrible quality and having to replace our fence after just 4 years! The whole thing is rusted and a mess, peeling and dropping paint all over. They blamed our misted system despite it rusting and peeling nowhere near the misters. They came out once right after the SHORT warranty expired and tried to sand and paint but it didn't help at all. The gate is about to fall off having rusted all the way through at the bottom. Time to spend more money to get it done properly. read more

Absolutely the worst company I have ever dealt with in my life!! I have been waiting for 6 weeks for my pool fence to be installed after buying my new home. Finally the day comes and I'm sitting here all morning. No one shows up. I call and find out that they bumped me to the following week. This after I repeatedly stressed how I needed the fence ASAP!!! James had even come out last week and marked up my yard for the fence to be installed today. He remarked how they were getting cancellations left and right and they'd probably be able to move me up earlier, which was great. Now I find out that they just kicked me to next week with no warning! There's obviously a reason they have such horrible reviews. I ignored them because they installed my pool fence about 15 years ago and I was happy. Just goes to show that you need to go with what the reviews state. Of course, no skin off their back. On to the next customer. No care as to the horrible inconvenience they have caused me. Just an OK, we'll refund your money. Nothing whatsoever to even try to make things right. Businesses like this should be penalized for treating customers so poorly! read more

Absolutely horrible service! I had to cancel my order and it took over a month to get final confirmation from someone that it had been handled. Everyone was waiting for someone else to find out and they never called back when they said they would. Then they mailed the refund check to the wrong address and accepted zero responsibility for it and charged me $31 to get a new check sent to me! On top of that, when I went to pick up the check there was a mystery charge for $150 for "custom materials and taxes paid". So I was charged for something I didn't receive! Of course, they didn't tell me that when we were on the phone so it was a surprise when I got to their office. They also asked me to go to the house (with the wrong address) and ask for the check back! REALLY??? You make the mistake and ask me to go to a stranger's house to retrieve it???? I can't even make this stuff up! If I could rank ZERO or LESS I would. Will NEVER use them when we purchase our home and will spend years letting everyone know how they are. Nauseating!!!!!!!!!!!!! read more

I would give zero stars if possible. These people are awful at returning phone calls. Over the course of 6 weeks I called 4 times to get someone to look at my iron gate and no one ever called me back. If they tell you a sales person will call you back just forget it, find someone else. I can't even rate their work because they can't even return a call. GET IT TOGETHER!!!!! By the way a minimum of $650 charge for any repairs----you can get a new gate for that!!! Ridiculous. read more

The company did a nice job installing my fence and it looks good. I especially appreciated Andrew's attention to detail when it came to preparing the bid, measurements, and explaining to me the variations in materials and the entire process. I also appreciate that he was conscious of my budget and worked with me on that. The company would have gotten five stars, but the install was a day later than what they agreed to. read more

Yes I am a fan of Ironman Pool Fence. They not only build a great pool fence. They are giving back to the valley with free pool fences for those that cant afford one. This is through Phoenix Fire and the KMLE. If you are looking I would stop. These guys are the best around hands down... You will always have one or two customers that you just cant make happy. Believe me when I say Ironman Pool Fence is the best around....... My fence is great!!!!! read more

Don't bother with this company - the selling agent, Chris, did not want to go to our house and evaluate the footage of the fence. I guess it was too far for him. However, he is supposed to cover this area. Weird? I called him back with the footage and left him 3 messages. He never took the effort to call me back. Very disappointing. I guess they don't need your business. I will never recommend this company to anybody. Don't waste your time. read more

We enclosed our patio on the front of our house and had Ironman Pool Fence do the fencing. It is beautiful and adds to the overall beauty of our home. The experience was great from start to finish! I will definitely recommend Ironman to my friends. read more

Hired them thinking, what a great price and quick turn around time to have my fencing installed. What I learned was that it took them weeks to complete the job they said would take two days, they upcharged me consistently throughout the process, damaged my fencing that was already in place and did not say anything about fixing it or they did it or anything. It was installed beginning of this year, an arrowhead that we paid extra for fell off after 9 months. It fell off not where they welded it but just a defective manufacturer product. They wanted to charge me $75 to just glue on the arrowhead!!! Can you believe that? They claim that their warranty does not apply because it does not just fall off. I agree, but how much force would it take to take one off, more than I could apply to any others on the fence. Sounds like to me that they never will fix anything based on their warranty or will tell you it does not apply to the warranty so they don't have to take responsibility for their cheaply purchased products. There pricing might be great, but their customer service and management are not!!! Save yourself months of stress and headache, and go with any other company. Pay a little more and avoid these people! read more