I came here during Covid they have to most friendly staff and there doctors r grate I came here because I was having problems with my thyroid and couldn't get an appointment for like 4 months with the specialist l was feeling bad I had gone to the ER had gone to different doctors all gave me the wrong dose...doctor Jeff really helped me get back on track and took care of me... they also helped my teenager with her fear of doing blood work they had the patience to deal with her I'm extremely grateful... I recommend this place 100% Thank u Office Manager she also is really sweet and kind and helpful / The Nurses for there kindness and support and great treatment and Dr.Jeff for taking care of me Thank U so much! read more

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This place is the absolute worst Urgent care I've ever been to. They are not urgent at all when need to be seen. The ladies are not professional and they talk aloud about how they don't like their jobs. The care quality after being seen after almost an hour and finally being seen only to be met with coldness. If you don't like your job, please at least be professional. read more

This is the WORST medical facility I've ever been to. Much to my embarrassment, I've been here a few times and clearly didn't learn my lesson until now. I will never go to this place again. Unfriendly customer service, often greeted without a 'hello' but with "do you have insurance?" There's never a doctor present. The NP's or PA's always seem to be guessing at what's going on. The last time I went, I was charged $500 for a respiratory panel. I was never given the results and I've called twice and emailed and can't get anyone to return a message. THEY ARE AWFUL! Save yourself time, trouble, and money, and take yourself to somewhere reputable or to ER. read more

Took them an hour and a half to see me. Dr. Jeff did nothing to help. I told him I believed I had strep throat and he prescribed me 3 different medications without even looking at me (none of which treated strep) and did not do any kinds of tests. Woke up this morning to white tonsils and all the symptoms of strep throat. I called and they said I'd have to come back in to be prescribed anything but i'm not gonna sit there for another 2 hours just for them to do what should have been done in the first place. If you need someone to actually help you, I would not recommend coming here. read more

Excellent staff and an amazing Dr. Jeff. This doctor is caring and very attentive to your needs. My family only see Dr. Jeff and he is a God send. Shout out also to Beatrice! read more

Chronically understaffed. Clear your entire schedule if you come here. I've gone here twice, and I'd say they average about 1 visitor per 40 minutes. I showed up at 8:45, 15 minutes before they even open, and with 2 people ahead of me could not be seen until 9:45. I was checked on by the nurse, and have now been waiting 30 minutes in the patient room for them to print out a doctor's note. The previous time I was here, the office had maybe 6-7 people, and after not being seen for almost 3 hours, I got up and left. read more

DO NOT COME TO THIS CLINIC! I went to this clinic recently due to some health concerns, & I was informed by the doctor that my heart rate / blood pressure was through the roof & that I needed to go to the emergency room right away. (He also gave me other concerning info regarding why I went in the 1st place) I then drive to the nearest emergency room in a panic, wondering what's wrong. I got many tests done & was at the emergency room for over 6hrs just to be informed that everything he told me was false & I was 100% okay. THE ER's PULSE READING WAS 3X LOWER THAN WHAT HE TOLD ME. If he was so concerned with my heart rate / blood pressure why would he allow me to drive myself to the emergency room? When I told the ER the reading I had from this urgent care they said if that was the case he should have taken it by hand / had me taken by ambulance if it was that high & not allow me to drive myself. & ontop of it all when I showed that I was concerned he told me I needed to calm down??? This place is bogus! Don't waste your time to come in & be told false information! & to also be talked to with the door open for everyone walking down the halls to hear. read more

Got here at 7 and it's 10:38 and still waiting. I've been to others and it never took this long. Everyone is gone and the doc just taking his time. There are a lot more urgent care facilities. Last time I come to this one. read more

Ironstone Medical Clinic - Laying down waiting. - Urgent Care Near Me - Riverside, California

They take forever to call you and the doctor doesn't even know what's going on when needing to prescribe medication he was asking me for suggestions read more

Looks and smelled like an animal hospital. Told I would see the doctor at 12:30, after already sitting in the waiting room for an hour. Finally moved to the exam room after 2.5 hours in the waiting room. Gave my medical history to the medical assistant and requested a walking boot or something easier to get around in other than the crutches I came in with and a doctors note for work. While waiting for the doctor, heard what sounded like another patient arguing with someone. Doctor finally came in and started screaming at me saying i just wanted drugs and I was wasting her time. I told her I just fell and I just wanted someone to look at my ankle and maybe get an X-ray. Overall just a rude doctor. Never got a walking boot or a doctors note, just accusations of being a drug user. Since then, my insurance has denied my claim and now I am required to pay $250, just to be yelled at by an incompetent doctor. read more

Ironstone Medical Clinic - Outside of the building facing Brockton - Urgent Care Near Me - Riverside, California

Attention to detail, professionalism, warm and welcoming office space- just a few of the traits of this very nice establishment. Kind and compassionate employees supporting your needs. read more

Phone lady was very rude. It took literally less than 30 seconds for this place to give a bad experience. It's not that hard to answer a simple question nicely. read more

If I could give this place negative 1,000,000 I would! Place is so outdated the walls are the color of poop, the exam bed has plywood on it, all the medical equipment looks like it's 30 yrs old and the friggen dr checked my throat USING THE LIGHT FROM HIS IPHONE Like what in the actual F***! He did t even check my chest correctly I had to tell him if he was gonna use his stethoscope to hear my lungs since I was there for congestion. Idk whyyyy I decided to change my insurance! This place is trashhhhhh! read more

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Worst place! Don't come here. The doctor was RUDE. She made me feel stupid. She keep saying "I don't understand" and told me I just came in to get a doctors note so I won't have to go to work. read more

After having this place as my primary for years I'm going to have to change because the only decent doctor is Dr. Jeff. The nurses are great. The other doctor I never get anything accomplished with. The wait is always long and they don't do appointments. read more

This health care place is far from a clean place. The waiting room is so disgusting, sitting there sick you want to be somewhat comfortable but as I was filing out my paperwork I was getting irritated but the all fruit flies in the waiting room and the disgusting smell of the fish tank. It was so disturbing waiting there while having to deal with this. The patient room inside was dirty as well. The floor and walls were so dirty like this place isn't regularly cleaned. I have never been to such a place where it was so dirty. The doctor was so rude as well , she didn't introduce herself and didn't make me feel comfortable. The first thing she said when she walked in the door was "why are you here today ? " She laughed in my face when I told her my concerns " saying what do you mean". I am not a professional health care worker and I am obviously coming here seeking help and she didn't make me comfortable at all with my concerns. Yes my concerns might not have been medically correct but she shouldn't have made me feel so stupid. I am only 21 and she made me feel like I was stupid or in capable of understanding when someone is laughing at you because they think you're dumb. I hardly ever write reviews, especially ones as long as this but I feel as if it is important that people know that this place is very unprofessional and a huge healthcare hazard because it's so disgusting there. they definitely need someone to come in here and revise how the staff treats people and how they care for patients. read more

Words place , not profesional Take hrs and not body know nothing Staf rude Bad service only said wait outside and no body tell you nothing read more

This place isn't only disgusting dirty but you also have to wait forever to be seen the only thing they are fast at is getting your insurance ! Ok they are going to make sure they get paid!!! The nurse that takes you back and takes your weight height and vitals is nice I'll give them that! The "dr" with the white coat on the other hand idk his name he looks very unhealthy breaths super hard and loud even when he's sitting down typing on his laptop and doesn't seem to be have any sense of urgency moves slow like a snail. Anyways do not go here you're waiting forever to not even be helped and dismissed this place needs to be remodeled and actually kept clean with a better doctor that actually cares! After I was in the room it took almost a whole hour for him to walk in it was frustrating and the reason I went in for I wasn't even helped so I wasted 3 hours of my time! I don't think I'll ever be back. I should've taken pictures of the waiting room and the actual rooms filthy! I guess it goes well when you see the Dr it almost makes sense! read more

Don't know how this place is still open. Waiting room is filthy. Bathroom is dirty with no soap. It was warm when I went, and there was no A/C ventilation. This place should be investigated. read more

I don't write reviews but ima write one today just for other patients; especially women. The nurses are nice, but the Dr that saw me made me feel uncomfortable. Like some of the other reviews, he was condescending and judgy about why I was there. Women's health is hard enough. I didn't ask for his judgment, I asked for his professionalism. Will not be going back. But they will see you quickly for what its worth. read more

This place was absolutely useless. I waited over 2 hours for the doctor to give me a paper to go down the street to the hospital. Very big waste of time and money. The nurse was the only positive thing about this place. read more

Waited 2 hours just for the guy to hand me a paper and walk away without even saying have a good day or anything of the sort. Didn't ask if i had any questions and didn't seem to care about my actual problem at all. Was simply trying to rush me out the door as fast as possible. No one here seems to care about giving actual good service other than the nurse, who was very nice. Go anywhere else for people who actually care and even if they don't will act like it. read more

I like I can go in for an ear infection or throat infection and get antibiotics and steroids the same day as an injection or pills. Fast acting and works every time I get one. Have gone to hospitals and their treatment methods didn't work. My first stop when I'm feeling ill read more

I'm a senior citizen who recently had to have a breast biopsy. The results are supposed to go to this clinic since I had them as my primary care facility. But that's going to change after my experience there at Ironstone. When I called this morning to check see if my lab results were there - the lab results of a biopsy. The receptionist said yes they were in and I needed to come in to talk to the doctor about the results. So I went and waited several hours in the waiting area that was filled up. Then I was put into an exam room and waited for about an hour total. When the doctor came in he informed me that they didn't have the lab results yet. I informed him that i had been told this morning that they were there. And that's why I came in. And I'd been waiting for hours now. The office staff is incompetent. And that isn't the only problem I've experienced in that place. Aside from how dirty it is, there was a loud rude black girl that thought she knew how to draw blood and missed my vein. She blamed me for it telling me that I'm dehydrated and that's why she thought she didn't get any blood . I complained later about her horrible bedside manner. I don't think she's trained. It makes me wonder where they get their employees. One afternoon I went in there and the whole place reeked like shit. It smelled like a huge stink bomb was exploded in there. It even smelled in the waiting area. Everyone was walking around like nobody noticed the stink. It was disgusting and I was feeling Ill already . read more

If I could give a place zero starts , I would . Just a terrible waste of time , been waiting for 3+ hours already , this is so ridiculous for it be urgent care . If you have love ones who feel terribly sick don't waste your time unless is empty because the place wasn't even full. I do not recommend. read more

I'd like to take a minute to review my visit. Short wait, friendly check-in, and quick action. I had an inflamed knee that was not responding to anti-biopics I was taking. After a discussion, he opened up the infected area and remove a tablespoon of yuck. He cleaned it, packed it, and bandaged it up. He gave me a shot and Rx of high strength antibiotics. Total time was 1.25 hrs. My doctor was Richard Garcia. He saved my leg or toxic shock as the infection spread (which would have been the next step). Thanks for being there. Highest marks for my visit there. Highly recommend. Sorry, no photos. read more

I don't write reviews often but after the way I was treated today, I couldn't not write one. I've never had a bad experience other than wait times which I feel is normal at any urgent care. Today was about an hour and a half which seemed faster than usual. Today I saw Dr. Balette and not only did he get an extensive history, he asked if I had any recent blood work and looked over my most recent results on my mychart on my phone. He couldn't have been more thorough and I honestly have never been treated so well and like the doctor actually cared. He put in more effort than my pcp ever has and it was so appreciated. I felt heard and seen. Which isn't something I have ever said in a health care setting. The wait was worth it and even though not every experience is like that, I will continue going there when needed just because of how kind the staff always is. The lady at the front desk and the one taking my initial history/bp/height &weight were both very kind and put me at ease when I was dealing with a lot of pain and discomfort. I couldn't thank the staff enough for my visit today. read more

The staff is prejudice. Dr. Jeff is excellent but good luck getting to see him even if hes primary care doctor. I called to make an appointment and they said I can just walk in. I said I'd like an appointment so I don't have to wait for hours , so they put me on hold. I put it on speaker phone for 45 minutes before hanging up. The old lady at the desk takes the stickers you sign in on and puts in her own order not by the actual order of time signed in. It's a shame such a good doctor has such poor staff! read more

My experience stems from years. First I seen them on urgent basis alone and made this my primary doctor. Dr. Jeff. I don't know how the facility was before me but it's not the way these negative reviews are now. Listening and attentive physician care that goes out the way for those with disabilities like mine which is hard of hearing. They scream cleanliness is a problem that is not the case older style furniture that is well kept. Missing soap from the bathroom what? Sometimes I imagine it gets busy lots of people when that happens be kind and say your outta soap. read more

The check in woman with the bright red hair is rude!!! I called in about wait time and they told me they couldn't tell me over the phone. I told the woman I just want to know is it over 30 min or 1 hour what is the wait time as of now. She said 2-3 hours I was raised with manners and said thank you she said with her annoyed exasperated voice any more questions? I said no and hung up. Came in and check in with this woman and trust me the attitude on this worker matched the attitude with the person on the phone. RUDE! She gives you a dirty look like great now I have to work. I've been here before and knew I needed to sign in which I did and she asked if I've been here before I said yes she said to write my birthday next to my name. Of course this conversation is without eye contact because this person has no manners. I waited because I don't like my personal info being exposed. I asked if there was only one doctor working urgent care and she said no. There was one working walk-in and the other was appointments. I stood there waiting for her to take my name off the check in sheet with my birthday and she finally looked at me and said anymore questions and I said no I'm just waiting for you to remove my personal information from public view. She told me to have a seat in a overcrowded waiting room I told her as soon as she removes my name with my information. She finally did and of course gives a dirty look with a loud exhale. I walk away waited about 15 min and inform her that the television is not playing she acts like she didn't hear me so I said it again and said thank you and walked away. Waited about 17 minutes and went back to her again and asked her AGAIN if she could play something that the tv is on with the little icons but nothing playing. She said sure and said she will see if someone could do that but has not moved from her seat. Just really bad patient care!! ONLY reason I come back is because dr Jeffery K is awesome he's a great doctor and always shows incredible patient care. Your front staff should be replaced (except for the older who is much nicer than all your front office employees). I would appreciate it if the director of customer service/patient care contacted me. I would like to speak to someone that is a director regarding your poor customer care received by your front office. This is a repetitive issue that obviously has not been addressed by management. read more

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- came in for a yeast infection... - Long wait time for Doctor to tell you they're going to send a prescription to the pharmacy after drawing labs...by long, I mean 1 hr after labs were drawn did the doctor tell me he was just going to send meds to the lab. Waiting 3 hours in the lobby to be called so a total of 4 hrs were spent for lab draw. - No electronic records! so if you want to review your results, you have to go back to get the facility to get your results read / copies of results - when I had my results read to me, the doctor gave me a heart attack because she read I tested positive for Herpes... THIS was the worst part...is that I had to explain to the doctor I've never tested positive for Herpes & then she said, Oops, sorry I read that wrong...I am negative...like who does that? - also, I requested to get tested for all STDs, HIV/AIDS...for some reason I was only tested for STDs... -I'm a nurse, been one for 3+ years at a hospital. I have never seen any doctors misread results... I didn't trust her judgement or that she reviews my file while I was waiting for an hour, so I'm getting my labs re-drawn elsewhere. -it took an hour for the doctor to meet with me after being called into the room to read me false results is the reason why my review is this low. read more

horrible nurse practitioner. took my infant for a sick visit, he had a fever and was fussy. started by saying it was teething then didn't want to do a throat or ear exam until i asked if she was going to check. saw his ears and she said she saw some redness but she "wasn't sure". then proceeded to say "she didn't know" what to prescribe him because he's under a year old and couldn't take antibiotics. she was very unsure of what she was doing and what she saw. very unprofessional and uncertain. the rest of the staff was great especially the medical assistant who pulled us back and was very sweet. read more

The lady in the front office and back nurse were nice. I didn't wait long either, so that was nice....... But than I got to Dr. Shetty. Let me tell you I never felt so uncomfortable in my life and angry. I came in for birth control and he question why I was in my 30s, married and didn't want children. He keep making statement about it, and why I said no to getting pregnant and what my husband thought. Then told me he would only give me a month worth, and that I needed to see a gynecologist...... he was extremely rude, even to the nurse. I tried explaining to him my insurance and what I was told over the phone and all he kept saying was "i know I'm the doctor" like he had some kind of power over everything. I never had such a bad experience in my life. Oh and also, before he gave me a lecture he didn't even close the door behind him....HIPPA here I come. read more

Let's go ahead and say "Dr. S" for shithole needs to be fired. Here is a list of his failures as an internist: -violated HIPPA-failed to keep patient/doctor confidentiality -insensitive bed side manner -attempt to enter patients room without announcing self when patient was exposed -failed to follow his oath to "do no harm" as he cause emotional distress to his patient Clearly, this is not the only bad experience here. What's sad is the nurse who helped knew Dr. Shithole was an issue. The staff heard as well. I hope they are not all complacent. Do something about this Dr if you haven't already, and stand up for the patients. It's Dr. Shetty by the way. read more

I brought my mom here yesterday and the wait wasn't long at all, the staff (especially the receptionists) are incredibly sweet. Exactly how someone wants to be greeted and treated while going to see a doctor. We also got our COVID 19 tests. The facility is clean, open, and bright. I'm very glad we chose this urgent care. Definitely recommend it. read more

Slow, unfriendly, and dirty. I never once saw any more wash their hands. Health Dept needs to make a visit. Does take medi-cal read more

Ironstone Medical Clinic - Urgent Care Near Me - Riverside, California

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i had great success with this urgent care and the staff has always been great as well, the wait time is the only thing I would complain about honestly. read more

The staff was friendly, I like the doctor, and I was in and out in about 45 minutes. The place wasn't exactly sterile but good enough for the common cold and a broken bone or two took my insurance and I recommended for you know the common cold and what have you read more

Came in for sore throat and fevers, was seen 1:45 mins after I checked in and I was maybe fourth in line. The people checkin in at the desk and nice, no issues but the NP Veronica Panchoo really does not enjoy her job. Right off the bat she didn't introduce herself, she was so emotionless, and just not pleasant at all. I mentioned that I had been seen for something similar before and it was not the first time thinking she would give me advice or figure out why I keep getting this virus and she said "why do you feel the need to tell me this?" In a rude and condescending way. I'm thinking she got offended because then she proceeded to say "I know what I'm doing here". This is the start of your whole day the clinic seeing patients, I can't imagine being seen late in her shift. What a terrible experience. I don't recommend this place! Honestly my last resort. read more

If I could give this place 0 stars I would. The receptionist up front was absolutely rude and disrespectful. Never in my life have I been treated as rudely as my experience at this location. My god very unprofessional and the wait time is ridiculous. Pretty much plan your day around your visit here because I've seen snails move and execute faster than these yahoos! Or better yet don't even come. Have a nice day:) read more