Everytime I go to this location on upper State St., everyone there looks so serious, sad or…read moredepressed. No one ever smiles there. Customer service was awful. Zero customer service! It is somewhat hostile and I watched how they treat other customers and it's the same. Good news- it's not just me! I love the one on Coast Village Rd! They have the customer service all down so good!

They don't accept UPS Accounts…read more Don't waste your time. They flat told me they will not accept boxes when using a UPS business account. The Downtown SB location is your best choice.

Parking is pretty convenient. I went in during lunch with a few Amazon returns and there were four…read morestaff members behind the counter. One young man was helping someone and the other three stood around until I walked up to the counter. I wasn't greeted or spoken too at all until I was asked if I needed a receipt. I always try to make friendly small talk because I do appreciate their help, but no one seemed too customer service oriented or friendly to care.

I mailed a birthday present in a card and it was never delivered. When called to find out if they…read morewould help Me track it or find out what happened to it I was given no service. I've spent a few hundred dollars at this location in the last couple years. I will not spend another cent her. Customer service was non existent.

I really appreciate The UPS Store. It's a convenient local spot with reliable parking most of the…read moretime. The staff is consistently friendly, professional, and attentive--they're sympathetic when you're dealing with an issue and upbeat when you come in. The store itself is clean, well-organized, and well-staffed. I'm always impressed by how efficient they are--I rarely have to wait more than a few minutes to be helped.

I dropped two packages for USPS pickup here at the UPS store because my USPS facility doesn't open…read moreuntil 11:00 a.m. and I would be late for work. Watching tracking @ USPS for two days without the packages showing up, I went to the UPS store for information only to find that pickup is done by a 3rd party and according to the Manager it might take up to a week for the package to be delivered and scanned by USPS. Don't leave USPS packages here if you want service! My error, I've learned a lesson.

I needed to get a mailbox and was honestly dreading having to drive, find parking and then wait in…read morea long line. I came to UPS on Anapamu and the guys were incredibly helpful. I stop in a few times a week and notice that they manage to greet EVERY SINGLE PERSON who enters their store. They are all very knowledgeable, efficient and friendly. If you are looking for any type of mail services or need to get a mailbox, this is the ONLY place to go to in Santa Barbara. I have tried a few other UPS locations in town and have left with unanswered questions and unfriendly service by employees who don't seem to want to be at their job. Whatever this great family is doing, it's working and it's spot on! It's a bit rare to get such quality service these days and I just want to say thank you so very much to JD, Amar, Manny and anyone else whose name I am forgetting.

I feel bad about this because the staff are all immigrants that are working hard…read more On the phone they speak rapidly in accented English that is sometimes incomprehensible. They make promises they cannot keep, and when you get there to accomplish something, you realize they have no idea what they are doing. I needed to ship something packed in dry ice and they made so many mistakes it was scary (dry ice is hazardous when sealed in packages. If I had gone through with what they recommended, it would have been dangerous and these guys had neither the smarts or curiosity about why this may be a problem. When I was there, there was a line going out the door because it was taking them so long to do even routine tasks.

As. teacher, I have been making reprints here for as long as they have been open. I always ask the…read morestaff to take a moment, when they have time, to check to make sure everything is set up properly in order not to waste paper. Today I was told that moment would cost me a service charge because it would no longer be self serve...... thankfully there are many other copy shops in SB that are service and kindness oriented. Have spent thousands of dollars here, but won't be going back.

Had a passport picture taken and sent a package. It was all quick and easy .The location is very…read moreconvenient.

My go-to for UPS shipping and Amazon returns location. Staff have always been courteous and…read moreprofessional in answering my questions and assisting me with any details.

A few months ago I went by the store a few times and saw a "be back at ..." sign on the door. This…read morehappened more than once, and at least once no one appeared at the time on the sign. After that, I got in the habit of calling ahead to make sure someone was there. On Thursday, May 11, 2023 my wife and I went there to get some documents notarized. The worker said that he did not notarize anything when he was alone in the store. I mentioned that another worker had notarized things there the day before, and he replied that he himself simply didn't do that (though he was a notary) because it could cause backups and lines at the store. There was no sign of any other customers at the time. (On my previous visit, two or three more people had shown up at the store a little after me, and I had been asked to wait until they were served before my notarization, which was fine.) He suggested that we go to Montecito Executive Services, which, for a variety of reasons that were not the fault of Montecito Executive Services, did not work out. I contacted a total of three people at two divisions of UPS the next day, thinking that either UPS or the franchise owner might be interested in knowing that services at the store were being done sporadically and at the worker's whim. The first person I talked to apologized profusely and said that I would receive a call from the franchise owner (not that I had asked for one). I later spoke to another UPS representative who said that the franchise owner had left a voice message for me, but I received no voice messages. The last UPS representative specifically gave me a choice as to whether I wanted to hear from the franchise owner and the district representative, and I thought "why not?" and said "yes." I have not heard from either. Apparently business is good enough that constructive criticism is not wanted. I will not be going back to the store.

The most terrible,misinformed and ignorant staff I have ever had the misfortune to encounter!!!…read more I presented a flat rate box that was bulged and they refused to ship it! I had researched the official USPS website prior to packaging it and it clearly met all the requirements and specifically said that bulges in the box are not a problem as long as it closes on the normal folds which it did! Even when presented with the written regulations from USPS website they dug in their heels a refused to ship my parcel. The postal service needs to either train its staff or at least have them learn the regulations!! They are absolutely the classic example of overpaid under qualified government employees. I would give zero stars if I could!! No wonder this post office has a 2.1 rating on Yelp! I added this edit later- I took the parcel to San Roque post office and they accepted it without blinking an eye. I told them what happened in Goleta with these idiots and they just shook their heads and rolled their eyes!

I am SO UPSET with our mail carrier, whoever it may be. He jammed this Amazon box in our mailbox so…read moretight, neither my husband or so could get it out. The height of the box at the back, where the carrier puts things in, must be higher than the height at the front. There is a slight "lip" that runs across the width of the box at the front, that comes down from the top of the box. The lip is what's preventing us from removing the Amazon box. There are larger mailboxes at the bottom of our mailbox bank (condo complex), and we have received larger packages in those boxes. Or, the mail carrier has sometimes delivers to our front door. I have seen USPS carriers do that at our neighbors condos too. So here I sit, extremely irritated that I cannot retrieve my Amazon package.

I am participating in a coop craft store for the first time and needed business cards, a large sign…read morefor my booth, and several smaller posters. The office manager, James, was fantastic. He spent time looking for just the right background and layout for my business cards and completed printing the cards, sign, and posters all in a single day! I could not have been more pleased with both the service and quality of the finished materials.

I've been to this location three times now as I'm new in the area and each time they've done a…read moregreat job and suggested different packaging to help reduce cost/time. Everyone has been friendly and helpful. I have seen some negative reviews for this place so I'm assuming that things have cleared up since past experiences; everybody I've met there has been great and service was on point and up to expectations. I will always go to this location even though we obviously have a few choices in town as they have many offices here.