These people geninuenly care about the well-being of your pet, even if you don't choose services with them. I took my beloved kitty here before a flight, as it is customary to do so. I was moving across country and had all of these ideas of what she needed- "Gimme that cat Xanax so she doesn't have a panic attack on the flight! Oh wait, that's me..". The vet informed me of the possible consequences that giving pets meds like that would do (like death) and offered me more natural alternatives to help calm her for this stressful flight. Their methods and products offered worked, and I've utilized those products again during stressful moves and such. They didn't even mind that I bought the products elsewhere to save me a couple bucks as I was on an in-college budget. The icing on the cake that motivated me to write the 5-star review is from interactions with the receptionist (Nicholas) that I had for an appointment I couldn't even make. I was worried about my cat because she seemed off and I hadn't taken her to a vet since I took them for the pre-flight check 3 or 4 years ago. I described her symptoms and asked for a quote, and with my current financial situation, I sadly couldn't afford services here. HOWEVER! The super nice male receptionist (working on 9/6 in the afternoon) suggested she might have fleas and instructed me on how to tell, and even gave me info on how she may have gotten them, as I thought she was safe being an indoor kitty. Not only did he give me detailed instruction that led to me finding out that she did in fact have fleas, he also provided me with possible locations where I could get her possibly-needed bloodwork done (for other symptoms I described), which I can't currently afford at Irvington. These people love pets, and from all of my interactions with them, I am convinced that they aren't here to make take as much money as possible from you like some vets, and they didn't make me feel guilty in the slightest at not being able to afford certain services for my cat like other vets have done. Irvington Veterinary, when I'm done with my program and am rolling in dough, you will definitely be BeBe's primary vet! Just a few more years to go... Just a note: their prices aren't so outrageously insane (I went to them during college). I'm just at a point in life where $50-$100 is a signficant price difference for me, and I'm going to places a min. of 30 minutes of a drive away, that kind of financial situation. read more

I'm really disappointed by how much this clinic has changed. I used to have a positive impression of this practice, but after my recent experience, I won't be returning. I brought in my elderly dog with some significant health concerns. Because the clinic wasn't able to perform the surgery she may need, I was essentially told I should take her elsewhere for her care. At the same time, they tried to sell me additional expensive vaccines even though she had recently received her core vaccines. It felt like they were more interested in services they could charge for than actually helping me figure out what was going on with my dog. The exam itself was also upsetting. The vet suddenly clapped extremely loudly directly behind my dog's head as a "hearing test," with absolutely no warning to me. It scared my dog badly and startled me too. A simple heads-up before deliberately frightening an already nervous, elderly dog would have been appreciated. I was also frustrated by how they handled her anxiety. I was never told before the appointment that she needed to be given gabapentin in advance in order to be properly examined. Once we were already there, I was told that I hadn't given her enough gabapentin and that they couldn't really evaluate her as a result. If medication was a requirement for the visit, that should have been clearly communicated to me beforehand rather than brought up after we had already arrived. They also specifically asked me to arrive early for my appointment, only to have me sit in my car for about 20 minutes waiting for someone to come out. On another visit to pick up a prescription, the front desk staff member I dealt with was unnecessarily rude and condescending. Overall, this no longer feels like the clinic I remember. My experience was that there was plenty of emphasis on vaccines, testing, and expensive services, but very little of the warmth, patience, and genuine care that used to make me trust this practice. When you're bringing in an elderly dog who is already scared and vulnerable, compassion matters just as much as the services you can sell. Unfortunately, I didn't feel that here. read more

Beware. This vet overcharges for everything and only cares about upselling you and making money. They don't communicate with each other at all which made getting titer tests done for our pets a nightmare. We were originally told they couldn't do the test at all by one of the members of staff. Then months later we called to find out if they knew somewhere that could and they told us actually they do and always have. They then told us that it needed to he a full exam costing 150 each pet plus the test instead of a vet tech because they "hadn't seen our pets recently enough." The problem with this was their soonest full exam appointment was over a month out putting us dangerously close to missing our deadline to bring our pets abroad. We told them this many times and were assured it was fine. The day of the appointment they called us and said they couldn't do the test actually because thay it was a friday (2 hours before our appointment)and the blood would go bad. We said we not only had already fasted and drugged as needed but we would miss our deadline. They said they would call us back. An hour went by and no call. So I called the back only to find out NOBODY KNEW WHAT I WAS TALKING ABOUT and the person I had talked to was on lunch. For the next hour. Amazing. So after panic checking with other staff they were like "oh that person doesn't know what they are talking about. The blood gets frozen before testing so its fine." This level of incompetence became a pattern. We went in to do the test telling them all along the process we HAD to have it done by x day. They not only failed to tell us before it was too late that we could have expedited it, but they also didn't send the results when they received them. I had to email asking them for an update only to find out they had gotten them A WEEK PRIOR. All of this incompetence caused us to have to leave our pets behind when we moved which been absolutely DEVASTATING for us. When I called about this incompetent Sara feigned caring and offered a refund only to go back on her word a couple days later spouting some BS about how it wasn't actually their fault. F**K this place. Don't take your pets here unless you like being scammed by two face idiots who can't even write notes down so other staff know whys going on. read more

The staff were helpful, I was a little uncomfortable with the reviews I had seen on here- but they were very kind and not pushy at all. They got on the floor to check on my cat and interact with him, making him more comfortable. They helped me separate what should be done immediately and what I should put off for a bit longer while I sort out my finances and some pet insurance. read more

They asked me to sedate my puppy with trazodone prior to routine visits, even though she is just a normal, wiggly puppy. When I only (very reluctantly, because I felt pressured) gave her a half dose they made me feel bad about it. I've since switched vets. Do not recommend this place. Price they quoted for dental surgery was about 50% higher than the vet we go to now. read more

I would not recommend this place especially if you are a young person without an expendable income. While the normal clientele has a bit more money, I do not, they took advantage of my naiveness and love for my animal and I left with an $800 bill and little support for my kitty. Additionally, I was told conflicting things about my kitty constantly throughout the vet clinic which left me with some distrust to what was true and what wasn't. I was told that everything I needed to do for my cat was "urgent" or "imperative", as someone who loves my cat, OF COURSE I would put the money down to help her. While I am sure they did care about my animal, I also realized after talking to multiple other vets that in fact everything they mentioned was not an emergency like they described. After spending $600 on tests and an exam, I was told the only thing my cat needed was a dental surgery to remove her canine and a weight loss plan. I happily agreed, wanting to do what was right for my baby. They told me everything else was healthy and that she was ready for surgery. I brought my cat in for dental surgery to remove her canine tooth at 8:15am, when I called at 1:15pm, I was told my cat was under sedation however she was wheezing (something she has always done) so they'd recommend an X-ray, for $400. I asked whether or not they would continue the dental surgery, they said if she is wheezing, they would not. I said no to the xray due to income issues and the fact if I paid that, I would struggle to bring her in again especially since I needed to pay for everything they had already done (sedation, hospital time). I had paid for a pre-surgery exam ($140) which was required before surgery where they did NOT find any sign of wheezing or breathing problems. At 3pm, I received a call--with her X-ray results. I had explicitly asked them NOT to do an X-ray due to cost concerns. When I went in, they explained they did this because they thought it was the best judgement. They then told me she had asthma, which was true, however they told me they "thought she'd make it through the weekend" so her treatment was extremely necessary. I was afraid for my kitties life, so I started treatment. At the time, I explained my financial situation and they said that while they suggest it, I would not have to come in for a follow up and instead could just talk to them on the phone. They had planned to charge me for everything they did to prepare her for surgery that day as well as the x-ray that I did not authorize. After a long conversation and multiple back and forth, I was able to get them to not make me pay for the X-ray that I did not authorize however they still made me pay for all the dental work as well as the x-ray reading--which was another couple hundreds of dollars. A week later, AFTER she started the medication they told me that in fact I would have to come in and that they were not willing to do a phone consult. I told them I'd like to take her off the medication, they told me they wouldn't advise me on how. I was then left with my kitty on a medication that I was told they would help me with getting her off originally and then decided that I'd need to pay another $140 to take her off of it. I ended up having to consult someone else about how to take her off the medication. While I know this vet clinic is used to people with money, I am not one of them. I left spending nearly half my monthly income on my cat. The clinic KNEW I didn't have much money and cared so much about my cat and they chose to take advantage of that by telling me that everything was extremely urgent and necessary for her, even when it wasn't. I am so disappointed that a clinic that I thought would be a wonderful fit ended up taking advantage of me and my animal. read more

This clinic is truly amazing. I have three pets (2 cats and 1 dog) and I am so pleased with the care they receive at IVC. Recently, I brought my dog in because she was experiencing a GI illness. She was so sick and anxious and stressed that she was causing a ruckus. The staff quickly whisked me back to my own room to minimize stressors and brought us treats and toys to distract her. They were so kind and gentle with her and they never made me feel like a bad owner for being unable to calm her down on my own. The vets are awesome and have a very tender way with animals. I really felt like I could trust them with my babies. Also, they check in after every visit which is a LOT of extra work for a veterinary center to deal with but really makes a nice difference from the patient side. Price was reasonable/moderate. Happy all around. read more

Our first appointment here was awesome! They were so great with my vet-anxious dog. They gave him plenty of space to warm up, and never pushed him when he grumbled. They're great! read more

We've been taking our black lab Oscar to Irvington vet for a few years, and our chocolate lab Henry before that. Their staff is awesome from the front desk to the vets and Oscar LOVES going to see them. We especially love the approach of giving both western and eastern advice, with no judgement on which path we choose. We love having Irvington Vet in the neighborhood! read more

After coming here for 2 years I have to say I wish I would have left sooner. The consistencies that I have witnessed here is a lack of communication, disrespectful tone and being in the business of billing. I would like to hope they truly care about the animals but it's hard to say when I feel like every visit is riddled with recommendations for additional unnecessary treatments or constant requests for follow ups. If you choose to come here I would highly recommend getting everything in writing for quotes and asking for all "necessary" procedures / testing to be cleanly articulated in terms of rational. read more

My dogs and cat were patients at this clinic for about 15 years. For a long time I had Dr. Stephanie and then she left. THEN I had Dr. Roma, that I liked very much for a year or two, then she left. Heather had moved to Bend and was only at the clinic part time. I had a bad experience with one of the new vets and so settled on another. She was nice enough, but when she did my dogs dental cleaning and pulled a molar, he developed a abscess behind his eye and had to have emergency surgery at Dove Lewis. Then the next year, a lump that we had been following turned to be a mast cell tumor. After the eye surgery, I didn't want to have any more surgery done there so I took him to the Cancer center in Milwaukee. Long story short, because of the mishandling by one of their techs, I lost my dog. It absolutely broke my heart and throughout this I was experiencing something called Serotonin syndrome. It causes all sorts of horrible symptoms like anxiety, forgetfulness, irritability, etc. I'm sure it impacted my behavior during this time and I started to lose confidence in everyone who treated the dog I lost. After the 1st of the year, I got a puppy; probably a bad idea since I got Covid at Christmas. When I took the puppy in for his second vaccination, he had an allergic reaction. I questioned the administration of the vaccine at the time, but I was probably incorrect. However, after that, the clinic fired us as patients. They said they didn't feel I had confidence in their treatment. I guess I understood their decision, but given all I had gone through, and what I was still going through, I thought it was pretty cold. I had been a client for years with no mishaps. I get sick with a serious mental and emotional illnesses and they decide to fire me. Seems pretty cold to me. I even begged them to take me back and explained what had happened to me with the serotonin syndrome and Covid. It had no effect on them as they had decided we weren't worth a second chance after 15 years of care. IF you read my first review you will see what I initially thought of them and how happy I was. Boy, that was no longer the case in the last year. I don't have great confidence in their care, but I know that every vet I have liked has left their practice. That says a lot to me. Lucky for me, I found the first vet I had seen at Irvington, practicing at Kenton, and we have been SO HAPPY to have found her again. I guess having Irvington fire me was the best thing that ever happened to me. NOW I have FULL CONFIDENCE IN MY VET!!! Kim read more

Our last appointment got cancelled without any particular reason. Previous appointments left bitter taste due to arrogance and general lack of respect. read more

I've had two experiences, and both were not good. I brought my dog in to remove a tumor and get a teeth cleaning. The vet I worked with didn't make me feel great, and then came the estimate of $3,800. I found a vet in Tualitin that was recommended to me, and not only did they make me feel welcomed, their quote was $480 for everything! How is this possible? His surgery went great and I didn't get ripped off $3,300 dollars!! This week, I noticed that my dog had a tapeworm, so since I live close to Irvington, I called to get some medication. They said that they would forward it to the vet and then they would contact me. Well.. it's been day three and no call. I called them and they said that when they hear anything, they would be in touch. Sooo, I call my amazing vet in Tualatin, and an hour later I have my prescription ready. I just don't understand how one vet can be so much better than another, while being SO much less expensive?! It looks like others have had a positive experience there, but I won't be supporting them. Keep the medication. read more

I have Been taking both my dogs here for several years, and I continually am disappointed. Today was too Much, so I'm now looking for another vet. I've spent thousands of dollars at Irvington Vet. Today I had to cancel an appointment due to an emergency. I called to cancel and was told I'd have to pay 90.00 cancelation fee. I've had to pay cancelation fees before once in awhile ($30 for Willamette Dental- reasonable). To Be charged $90 by Irvington Vet is exorbitant. I have had plenty of clients cancel appointments with me, and I've Never charged them as I know they will return, and support my business. Life happens! Customer service and referrals are so very important, and the key to success. Irvington Vet has it all wrong. I've never written a negative review. Getting a bad review will cost this vet much more Than my $90.00 in the long run, as I will tell my friends and customers, the people I tell will tell their friends and customers , and the negative cycle continues. There are numerous frustrations with this vet, but this is ridiculous. I am no Longer a client at this vet.... read more

I never truly appreciated the amazing care and compassion until I tried another vet. Big mistake on my part. If you are looking for a clinic that will truly give your pet the best of care and follow up on everything, this is the place! The very best. read more

High turn over in staff. Poor communication. Low experience with common dog issues.

We recently lost our beloved cat and shortly after this loss we brought him into his vet office(Irvington). I was shocked at the lack of empathy on the part of 2/3 staff that assisted me. All they said was how much cremation would cost, blunt , cold - here's how much. No - empathetic sorries for our loss or a soft approach to the business at hand. I get it, these are businesses. But geez. I was made to feel like I was a burden to some gal who wanted to go home and close out her last transaction for the day. I also work in the healthcare(human) field and deal with patients one on one daily. I understand all sides of these businesses. But first and foremost...train your staff to have at least a scripted set of kind, comforting sentences to someone in tears. My cat sees a different vet and they have a much better set of social skills and chair/bedside manners. Sad. read more

I really wanted this vet to work for me, having just moved and having a cat that needs to get checked out soon. I called on a weekend and left a message, because they were closed. I don't like when vets are closed on weekends, personally, but left a message anyway. When they call back Monday morning, I explain that I need to make an appointment and I am a new customer (having moved from across town). After an unnecessarily long process of adding me into the system, I discover that (1) they specialized in both Western and Chinese (read bogus) medicine. I am asked what I want. I explain that I have no interest in Eastern medicine - which is dangerous, unscientific nonsense. Then I am asked what time works for me. Though I have a job that lets me out at 3:30 every weekday, I say "ideally Wednesday after four." The secretary explains that they "are more of a neighborhood clinic" and they "don't have any appointments after four," adding that "usually appointments need to be scheduled three weeks in advance, but they have one availability tomorrow at 3:30." At this point, I decided to take my business elsewhere. What kind of medical office requires three weeks advance notice to schedule an appointment? Three weeks is more than enough time for even a moderately sick animal to die. What kind of vet uses Chinese "medicine?" And why don't they do appointments after regular working hours (hell, I even have an extra hour and a half that most people don't in the afternoon)? This is obviously not a normal, professional business, but a "boutique" vet clinic that can provide services for trophy wives and Los Angeles trust fund transplants, but not for regular working people. Keep the classical music, I want a vet. read more

Irvington Vet Clinic is absolutely deserving of five stars! If I could I would give 6! This clinic is not only physically beautiful, clean and welcoming, the entire experience of working with them has been amazing. I am the Executive Director of the Pixie Project a local animal rescue and not only has Irvington Vet Clinic been incredibly giving of their time and veterinary services for our animals in need I have sent several new adopters to this clinic and all have given rave reviews. Dr. Austin is knowledgable, has a unique balance of Eastern and Western medicine, and is honest, to the point, and extraordinarily kind with the animals. If you are looking for a new vet, or you are a recent new pet parent in the NE neighborhood, check out this place! You, and your lucky pet, will be very glad you did! read more

After I moved up to NE, I spent a bit of time looking around for a new vet and found this one through yelp. Luckily, my pup hasn't had to be a frequent visitor to veterinarians in his life so far, but when we do go it's nice to be someplace where he's not a complete stranger. Though we've only been once so far, the Irvington Vet Clinic seems like just the right fit - it's incredibly beautiful, the staff is very kind and helpful, and it was super easy to get information, make an appointment and get everything taken care of. I also really appreciated that the vet provided me with a clear estimate of all costs broken down before things were performed - something I have always had to ask for at other vets. Everyone was super sweet with my little man, and we'll definitely be going back! read more

This place is by far the best Veterinary clinic I have ever dealt with. I went here a few days after adopting a kitten from the humane society that got sick really fast. The staff at irvington veterinary clinic are some of the nicest and most caring people I've met in portland since I've lived here. They treat my kitten as one of their own, going out of their way to make her life better. They totally worked around my schedule and are doing everything they can to help my situation, as I am sure helping and satisfying many other customers. This place is fast, easy going, and completely peaceful about their procedures. Im glad to have them backing the health of my kitten. I feel totally confident with this place as my main vet. I have to give them 5 stars, wish I could give them more. read more

This is where I take my dog, The Dude. We went in for a check-up and vaccinations. While my dog is very healthy, and didn't really need much attention, Dr Rachel was still very thorough in her exam. She explained everything she was looking at, what signs she was looking for as she checked ears, teeth, gums, eyes, etc. Her and her staff were very informative as to what my options were with flea treatments, what vaccinations I may or may not want to get based on lifestyle, and what signs I should look for should The Dude ever fall ill. Since I was somewhat new to the area at the time, they also sent in the paperwork to the county to say that the necessary shots had been given, making licensing him very easy. I also really appreciate the way eastern and western medicine are mixed. I don't know much about eastern medicine, but I am a firm believer in the fact that drugs aren't always the best approach to treating ailments, and that herbs and diet can often provide better results. I have been to other vet clinics in the past where the doctors were somewhat abrupt and brief, which isn't necessarily a problem as long as my pets are getting the treatment they need, but I much prefer a setting where I am well informed. I will continue to take my animals to this practice. read more

I searched out an alternative vet for my two dogs because I liked the option of having Eastern Medicine and alternative therapies available. I was impressed with their website and when I called to make an appointment the front desk staff was friendly. However after going there a couple of different times for my dogs I decided to switch vets for multiple reasons: 1.) The biggest reason I am switching vets is because I went in last year for one of my dogs who had a yeast ear infection. The vet gave me medication and instructions on clearing it up which included pouring the solution in my dog's ears. I have been doing that on and off for the past year and battling with the ear infection. I finally decided to go to a different vet in Tigard and the first thing she said was with a yeast infection you have to keep the ears as dry as possible and the instructions from the vet at Irvington were making my dog worse. At this point my dog's ears were so bad she had a fever and was lethargic. With the new vet's advice it has been a couple of days and she is remarkably better. And how much did that trip at the new vet cost me? Only $40!! 2.) Their prices are very expensive and do not include any alternative therapy. I have been to a "low cost" vet for the same exams and treatments and paid WAY less money. Why in the world are their rabies vaccines $26 and another vet has them for $6? Just seems to me they are taking advantage of the clientele 3.) After prescribing Comfortis for my dogs I asked for the written prescription so I could save over $40 and get it filled elsewhere. The vet tried to lay a guilt trip on me that I should be supporting a local business. This is the same trip where I am giving them $250 for my dog. Not good customer service 4.) The same vet who guilted me about not buying the Comfortis from them also failed to even do a thorough exam on my dog. I asked her twice to check my dog's teeth and let me know how they were and she never did it. read more

I can't say enough good things to be honest. my cat was having a severe allergic reaction again and after our impromptu visit to a vet last year that landed us at the hospital. anyways....they support local rescue efforts. the vet was so knowledgeable and friendly and get this. she has called me twice to follow up herself. not the tech, not the front office people...the doctor. they practice western medicine as well as eastern which i appreciate. we have been back for follow ups and every time i am greeted and treated with respect and don't ever feel rushed. Take you pets here! read more

I'm so disappointed in the value they've put on my dogs health and my time as a working dog mom. While I'm on day 2 of waiting for follow up on an issue with my puppys ongoing bacterial infection I find it disappointing that I've dropped a fecal sample off at 10a and throughout the day no follow up just coincidentally 2 emails from their office today regarding further appointments that will need to be scheduled and confirmation of payment for the sample I've yet to hear results on. It's a shame as I've spoken highly on their philosophy as a vet to others read more

I brought my hypothyroid dog to this vet for her first visit, the vet was 1/2 hour late for the appointment. I made it clear in advance that her charges for medication were double what they cost at other veterinarians and I would need her to allow me to purchase elsewhere. The vet did not have the meds my dog needed anyway and gave me a prescription, she suggested I use doctor fosters and smith, and I complied with her suggestion and when they asked for faxed authorization, it was denied by the irvington veterinary clinic twice. I called them, they stil denied. They also"neglected" to give me the $10. offer from Yelp and charged me full price for the visit and 2x the local price for flea control tablets. This place is scamming its patients with inflated prices on medication and a refusal to allow the consumer to pay market price for treatments. Any vet that would prevent the fulfillment of a prescription for a hypothyroid dog after she collected $50 from the owner to write the RX, really isn't the kind of vet you want to put your trust in. It should also be said that the medication is human grade and Walgreen's can fill it but the vet specifically asked for the "brand" that is made for dogs. This medicine is common and rarely costs more than 17 cents per pill, Dr. Rachel charges 28 cents per pill. The flea control Comfortis which I have been paying less than $15 a month for, she charges $25. a dose. Let the buyer beware of this kind of greed. read more

We've taken our cat here for checkups and tooth extraction surgery. There are so many nice details here that I'm appreciative of: + free & super quick check ups after surgery (didn't have to wrangle the cat back into the carrier- they did it for me, whew!) + friendly and reassuring staff- everyone, especially the receptionists, your first point of contact when you happen to come in crying because of the bad names your cat is calling you from the carrier. + thorough previews of possible costs itemized out BEFORE you have a procedure performed. + location! I can walk my cat over in its carrier for an appt at the vet. read more

Our dog Esprit had to have emergency surgery on Saturday where they had to open up her stomach to remove very large bits of two tennis balls that have possibly been there for two or three years. Found Irvington Veterinary Clinic in Portland, OR, and Dr. Rachel and her staff stayed an extra six hours to perform the surgery which saved Esprit's life. She's our vet whenever we're in Portland from now on!!! Can't say enough about her expertise and everyone's tender loving care. read more

It couldn't be better. Not more attentive, or more compassionate. I am so happy to have found Irvington Vet Clinic. Having a senior cat with serious health issues over the past seven years has really let me get to know a few veterinary offices in Portland very well. We went to the vet a lot. It is important to me that Eastern Medicine is considered as a treatment and that has driven my decisions for choice of Veterinarian. This was the third Vet I had worked with in the past seven years. I feel so lucky to have found them. Everyone was exceptionally sweet to me and to my cat. Sincerely. They really, really do care. When I needed to make choices in her care I felt confident because the options were always explained in a very clear and patient way. When the time came for my cat to move on, neither one of us could have been in a better or more supportive environment. This is the place that you want to know about when you wish you knew the best place to go. It is the best Veterinary clinic in Portland. read more

After expressing our concerns, Irvington Vet did reach out to clarify things with us and apologized for our experience, which we appreciate. They did partially refund us as well for our visit. read more

Everything you could hope for in health care for the extended family (no, I don't mean the in-laws). Modern, sunny building that feels more like a spa than a clinic, clean exam rooms, exceptionally friendly and helpful staff. They know our unruly bulldog by name and are always happy to see him, which makes it so much easier to get him through the door the next time. Our vet, Dr. Rachael, never makes a visit feel rushed, taking time to address concerns and answer the mountain of questions I inevitably bring along. Best of all she's down-to-earth, so I don't feel like an ignorant creation of a pet owner by the end of our visit. We are fortunate that they are located nearby, but before moving to Portland we would drive more than 30 minutes to our preferred animal practice, which in hindsight wasn't even as good as Irvington. read more

Called to ask if I could bring my dog in because he ate green onions and was experience symptoms of poisoning due to the green onions and the girl told me that they're currently not taking new clients. So yea they don't care about pets at all. read more

I can honestly say this place is GREAT! When we walked in I was impressed with how inviting and calm the waiting room was. Both my dog and I were treated very warmly by the entire staff. The rooms were very clean and neat but, at the same time, didn't have that cold "hospital" room feeling about them. Dr. Rachel is awesome! She has such a genuine "bedside manner" and my pup was wiggling happily all over the place when she said hello. I really appreciate how compassionate and professional she is. She talked me through everything she was doing; asked me questions about his diet and habits as she examined him and answered ALL of my questions (believe me I had a bagful! I'm a bit of an overprotective mom when it comes to my little guy!). She was very knowledgeable and and I didn't feel like she was trying to rush me out of there. A great doggie doctor indeed. I've been to many different veterinary offices throughout my 35 years of having pets and I am really happy with this clinic. The treatments my dog needed cost what I've paid elsewhere but it's the service, staff and atmosphere that gave it that extra something that will bring us back next time. Really great place! read more

Fantastic vets right near our house. I love the fact that they itemize everything and allow you to pick and choose how far you want to go based on price. Smallish parking lot right in front. No complaints here. Highly recommend! read more

This vet might be decent at working with animals but pretty terrible at working and communicating with humans. Inexperienced vet techs and lack of follow through on requests. Treating the people with humanity is not apart of this clinics training. Passive aggressive communication, overcharging and fake kindness are their strengths. read more

What really prompted me to write this review was due to the fact that this clinic went above and beyond to help me get situated with moving my dog to Hawaii recently. It can be an overwhelming process. And it is not your vets responsibility to make sure you have all of your checklist items taken care of, but they still took the time to find proper requirements on line, sent me a check list, made sure I had all of the shots up to date, blood work done, etc.. I got to Hawaii and realized I had misplaced some paperwork I needed. I emailed them and they got back to me within just a few hours with everything I was asking for. This is the BEST vet I have EVER found. These guys are incredible. My dog truly loved going here because they are so gentle and professional. The office is immaculate, and has all of these great touches like knobs on the benches and by the counter to hook your leash, etc... They have some really cool local art on the walls, and its really well kept. The staff is amazing. So friendly and helpful on so many levels. I have had nothing but the best experience every time I've been in. Also, they always look for a "natural" route if possible for curing a problem, and they are considerate of the environment..... they email you your receipts each time, and I think they use "greener" products when possible. My dog had a gland infected last year, and they used medicinal honey to cure it. Pretty cool. If you are new to Portland, or are just looking for a new vet, pick these guys! You won't be let down. read more

Hard upsellers who are unable to find massive tumors. I took my cat Calvin, who they have seen many times over the years, in for an assessment of a mass on his paw. As usual, the assistant who called me after the vet saw Calvin spent the first 5 minutes going over all the other things I should have done (teeth cleaning etc) until she finally got to costs for a biopsy of the mass. It's like getting your car oil changed. You have to steel yourself to say "no, no, no" to the upsell. So that was not fun. Then a few days later, the biopsy came back positive for cancer and they recommended a specialist surgeon to remove it. Given that it was going to be $3-5K, we took Calvin to another vet for a second opinion and they found a huge mass around his neck. A really obvious, large, cancerous mass. I mean, that thing is huge once you palpate his neck. You might think Irvington Veterinary would have checked for other masses during a physical exam of a cat with a mass on its paw! I guess not. Although they must have looked at his neck and they cleaned and shaved around a small wound he had there which was RIGHT ON TOP of the mass. The cancer is so bad that there is no treatment, so if we'd spent the $3-5K on surgery to remove the mass on his paw as Irvington Veterinary recommended we would have been wasting thousands of dollars and putting Calvin through unnecessary surgery. read more

I've had animals my entire life and I have had my dogs for the past 10 years. Since then I've traveled and moved a lot. Which means lots of different vets and honestly with each new city, I've been pretty unsatisfied with the level of care my dogs have received. That's not the case for Irvington Veterinary Clinic. They are phenomenal. After they came highly recommended from a staff member at Furever Pets, when my 10 year old Yorkie got sick very quickly, Irvington Vet was the only option. After she had an upset tummy for a few days and then seemed to get better, she suddenly took a turn for the worse. I was able to snag a last minute appointment with Kelly Creech. When I took her in, Fia had no control over her bowels and yes blood was involved. I think one of the most important things in a Veterinary Clinic is their bedside manor and the ability to calm a frantic owner. They reassured me and did an excellent job in communicating steps 1 2 3 and plan b if steps didn't work. Long story short, Fia stayed the day with them and leaving her I felt she was well taken care of. The front desk staff also were phenomenal in calling me and keeping me updated on how she was doing. I highly recommend this vet and I will definitely be using this spot for routine care for my 2 pups. Thanks Irvington Vet! read more

Nice people working here and it's nice that they have knowledge of herbs and holistic treatments, but Dr Rachel gave us an estimate of $1900 to have my dog's tooth removed. I was shocked at the price, so I contacted our old vet to get a comparison and their quote was that it would be in the range of $150 to $400!!!!! Irvington's prices are a complete rip off. I would never go back here. read more

Disappointed. I thought that this might be the right vet for me and my two kitties. I was happy to have found a vet that was close by, however I would rather drive farther to receive better care for my pets. They have a very well dressed hospital complete with hipster decor but after receiving my bill, I realized that I was helping pay for those things! I didn't really like the vet that I saw (I think she was an owner) and found her to be a bit abrasive and a busybody. She spoke so fast, at times I didn't know what she was talking about! Again, like another vet that I've seen in the area, this place seems to put more value into making a profit than actual pet care. If you are looking for a hipster, boutique-y type of place, this is the vet for you. read more