Great spa experience for me, my MIL and SIL! Very knowledgeable staff in a great location with lots of service options and products from known brands. Loved the little market across the green for shopping and lunch. read more

This resort that opened in March is absolutely beautiful, inside and out. The spa, the building with all the rooms, the restaurant, and pool all are modern and look amazing. Staff were very friendly throughout. The only downside to this place is that there's no place to swim where the water is clear. Wherever we were, we saw lots of murky water with seaweed. read more

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If you have small children, this is a wonderful resort. Clean pools, rooms, restaurants with very tasty food. Lots of daily activities and 4 pools and gym, putting green and water sports. If you don't have children I would pass... read more

The buildings, rooms and views are outstanding. Our room had two bedrooms and two baths. The veranda had a comfortable sofa, two chairs and a couple of tables. I spent much time out there reading. I only wish the verandas had more privacy. They could have used some screens between rooms without losing any of the view. This gated resort had a beachy, minimalistic look. Lots of white highlighted with blues and greens. The art in the room was fun. Beds comfortable. Bathrooms roomy. There were 5 pools. We spent our time at the main pool. We didn't have issues with getting chairs. The pool chairs were more like furniture, wicker with soft cushions and pillows. Loved them. Plenty of umbrellas to protect you from the sun. Just beyond the main pool was ocean access and the pelican reef. Hammocks and a small deck also provided options to enjoy the beautiful view. It was a pricey experience. In addition to room and resort costs, drinks at the pool were over $10 with the 20% gratuity that is added to everything. We ordered lunch at the pool (chicken fingers and fries) and they were pretty good. My latte in the morning was good but over $8. Another complaint was housekeeping. One day we left our room at 9am and returned at 4pm to take showers for dinner and our room still had not been cleaned. That is unacceptable. Room cleaning varied day to day but it was never very good. On the other hand, our refrigerator wasn't cooling and they had someone there to replace it in less than 15 minutes. We also took advantage of the spa (60 minute massage @ $160 + automatic 20% gratuity added). And we did a jet ski tour which we loved ($189 per person). read more

Isla Bella Beach Resort - Palm trees and blue sky -- beautiful - Resorts Near Me - Marathon, Florida

We stopped on Way to Key West for lunch and to decide if we would book a room for our last two nights in the area. First off the front desk refused to show us a room even though there were empty rooms available to book. Our lunch at the pool bar was horrible. Lousy grouchy service and even worse food. I actually got very sick from it . It is a pretty property for sure but that is the only thing it has going for it . It is so poorly managed ...Stay clear. read more

The good: The main pool The piña colandas The views are stunning The staff!! They were trained to make your request happen and say yes, you could tell The architecture was stunning Pricing was as expected. Reasonable for a resort They let us check out at noon Family friendly. Fun activities The bad: -The beach is as stated, very small and mucky. Stick to the pools -The food was a bit limited, although the Isla Bella Roll was very good sushi -The pool was heated (Jan) but still a bit cool without the sun when clouds were around -Garbage in the landscaping by main pool (straws, cups, etc.) -Room cleaning every third night. The Ugly: -We ordered Conch fritters twice. First time they were raw in the middle...2nd time I warned the wait staff of this, still came out raw! Send them back and even came back black on the outside but doughy in the middle still!! -Why am I paying $25/night for parking?! It's a resort...? -Public Market and elsewhere said masks were required but they gave zero Fs. Take down the sign if you aren't going to enforce it for guests and employees. Lip service at best. Overall, a stunning resort with a TON of upside. Great stay. Small improvements would make a big impact. read more

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The resort was even more stunning than advertised. The property was lined with Instagram-worthy palm-lined paths. The rooms were spacious and clean. I want to specifically commend Tevin who made check-in a breeze. He even went the extra mile to help reunite me with my lost Raybans. Thanks again, Tevin! As for dining, the sushi at the bar was absolutely exquisite. The live music added a fun ambiance. Mahina offered fresh tasty seafood beneath the stars with a soft Keys breeze. The pineapple upside down cake was wonderful! All around, great work, Isla Bella folks. This place is paradise. I will indeed be back! read more

Isla Bella Beach Resort - Pineapple upside down cake (the coconut adds an island flare) - Resorts Near Me - Marathon, Florida

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What a gorgeous little oasis that makes you feel like you're away in the Caribbean. My boyfriend and I came here for two nights before Thanksgiving and they had all the right protocols in place given covid restrictions. The room was stunning and spacious with a giant soaking tub and gorgeous porch that walks out onto the beach. It also seems like a great spot for families since some of the rooms have a kitchen, making it feel more homey. We enjoyed our time on the beach and even saw some manatees, baby sharks, and tons of fish without doing a fishing charter (although I wish we did). We had lunch at the beach bar one day which was an okay meal (see pics). Il Postino was amazing (search the restaurant for my review there). There is also the Sunset Grille which is a 6 min walk from the resort and has a beautiful sunset (good for cheap eats at happy hour but be weary of the service there). read more

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Isla Bella is a wonderful spot for vacationing families. We came with three kids and the two bedroom suite (one king, two queens) was spacious, clean, modern and beach-luxe. The grounds are spotless and each suite has a veranda overlooking the water. The suites in the 1-15 line are on the far end of the property and may have a more limited view but everything is a quick walk on the groomed beach. The hotel has some quirks - the king room in our suite didn't have a window, which seems like an odd design flaw - and there are no individual soaps in the soaking tub, which is probably environmentally advantageous but a pain in the neck when you're laying in the tub. Some reviewers have commented on the lack of veranda privacy but the aesthetics of being able to see clear from one side of the property to the other framed by the geometric architecture more than makes up for it, unless you have noisy neighbors (we didn't). The service is outstanding for the most part - a small item, but the hotel has five pools and there's only waiter-service at the main pool; and towels seem to be at a premium here. But the landscaping is lush, the beachside cocktails are varied and not overly pricey given the venue, and the Market has a terrific selection of food (breakfast/lunch), beach supplies and souvenirs. The sunsets are gorgeous and plenty of areas to enjoy. There are a few restaurants nearby - Sunset Grille is divey, while Butterly Cafe is classy. The hotel's eatery Il Postino has tables on the beach and terrific service but the food is as bland as the setting is gorgeous. The developers did a beautiful job of creating winding paths of palm trees with canopy shade for brief walks around the property. This is an exciting property and we can't wait to return. read more

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Terrible service, restaurant always fully booked for dinner, large parts of the hotel were closed for a wedding, late house keeping service, do not waste your money here. Small fake beach, nothing to do. Lots of kids. Very unfriendly staff. read more

Beautiful property. We stayed in the king suite with the kitchenette and with the walk out porch that takes you directly onto the sand. Resort was very clean. As we were there the week before the week before Thanksgiving, it wasn't busy at all. And with the COVID spike, we felt totally safe and able to socially distance easily. Really enjoyed the outdoor seating with firepits along the water for a nightcap. Shady areas with wooden beach chairs for relaxing. Pools everywhere. Gorgeous landscaping and areas to explore. Sunset pier was the perfect place to watch the sun sink into the horizon. Staff was energetic, friendly and service-oriented. Added bonus is the pair of manatees who visited the canal next to the marketplace every day. You can get up close and personal with them. Only two negatives. Photos on the website show the beach dropping into the water. Not so. There is a line of marsh grass and shrubbery between the beach and the water. There is a small cove area where you could get directly into the ocean, but not outside the rooms. Second negative was the patios are directly next to each other. From the porch chair you can reach over to your neighbor's patio. Because the resort was pretty empty, we didn't have to deal with loud groups, but during high season when every room is booked, you'd definitely get to know your neighbors. So take this into account when you book. read more

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I loved our trip so much last fall that I had to bring my girlfriends here for the weekend. Every bit as gorgeous as I remember. The restaurant on site- Il Postino is just okay. Very slow service (took an hour to get food) but it's such a gorgeous view, you hardly care. T read more

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This was a work trip (offshore fishing) with spouses. Total of 4 couple. The resort made everyone happy and relaxed. The staff handled all Covid-19 precautions perfectly. And service was still excellent. The resort is SO nice. Suite with a kitchen is large, attractively decorated and furnished with everything we need to host and entertain. Two Conchs charter and their boats are right here. Catch the fish and between your captain and the chef onsite you can show up for dinner and enjoy your fun/work. FABULOUS experience! read more

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This is a lovely spot for families with young children! My husband & I have been here 4 days & find the resort to be beautiful & amenities plentiful. The reason for only 3 stars is there is a lack of privacy here. We feel like we are at a condo complex. If you do not mind listening to others who are staying beside you and above you then this is your place. Our veranda has only a railing separating us from the conversation taking place as I type. Even outdoor drapery to give the illusion of privacy would be a great improvement. There is also the joyous laughter and not so joyous squeals of children at play in one of the 5 pools that is in front of us. What would be nice is an adults only area amongst these 26 acres. It may give parents a chance to exhale while their kids are attending one of the many organized activities just for kids. Maid service is nonexistent. We had to call the front desk for fresh towels & toilet paper. The beach is visually appealing, however, once stepping into the water you sink several inches due to the muck. At this time social distancing and mask wearing is practically nonexistent. They do make an attempt with plexiglass dividers beside some of the pool chairs and chair spacing at the bar. Again, if you are a family with young children this would be an epic vacation. read more

Isla Bella Beach Resort - Resorts Near Me - Marathon, Florida

Isla Bella is an absolutely beautiful resort that takes full advantage of the beauty of the keys. The rooms are picturesque and the resort looks like it is out of a magazine. Everyone is super friendly and helps make for an all around great experience. The reason for 4 stars instead of five is that they fill their website and signage with scheduled activities for kids and adults and while we were there hardly any of them took place. You would go wait where they said the event was going to be and nothing would happen. Of the few events that did take place, they almost all were unorganized and started late. Just don't advertise activities that you don't plan on doing. read more

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The spa is very nice, they have a relaxation room and a steam room that you have access to all day if you have a spa service scheduled. Was one of the best pedicures I've had in a very long time. read more

Nice place, good experience. A couple of oddities, or complaints perhaps. The food menu was very limited. It was all very good, but the variety was lacking. From my travel companions, I had heard that there was a larger variety, including brick oven pizzas, last year. None of that was available now, in March 2021. Perhaps related to COVID, perhaps not. The resort did a good job with COVID precautions, maybe a little too extreme in terms of housekeeping. The only time we were offered housekeeping services was at 7pm the night before we checked out from our 4 night stay. We had to call to request towels, and for any garbage to be picked up as well. Overall, the facility and its amenities was very nice, and they did a good job of creating a feel of isolation from the main road. We're already talking about returning next year. read more

Isla Bella Beach Resort - View from our balcony - Resorts Near Me - Marathon, Florida

We recently stayed at Isla Bella. The place was nice, pretty and well maintained. Our room was spacious, nicely decorated and new. The bathroom was large, modern and clean. There is a main pool and several smaller pools that are closer to the rooms. The stuff is generally nice and friendly. However, level of professionalism and customer service is not aligned with the price you pay. The staff is missing empowerment. There is no management presence. Entire place seems very pretty from outside, yet shallow. The main and only restaurant, Il Postino, is by far overpriced. The food is okay, but not worth the cost. We observed how tables are not utilized to its maximum at the restaurant during dinners. For those who do not have reservation, they are either placed at the bar or end up waiting, while a lot of empty tables just stayed empty (entire course of our dinner and upon us leaving the restaurant the tables remained empty while people sat at the bar or waited for table outside, which was not desirable as it was cold). It's same with pool bar and beach bar. Once we ordered Caesar salad to receive it with bacon and chives! For 10 minutes could not find anyone to address the issue. Breakfast at Il Postino is outrages for just a okay food. The view is gorgeous though. Market place. If you don't mind having your croissant (kept in fridge!!) warmed in microwave and eat it while its stretches like a slime) then it's okay. Room service is okay, but with plenty room for improvement. There was coffee spill on our sheets, but the sheets were just flipped over (then replaced by another person next day), we always had to call for coffee, tea and cups replenishment. Once, a few times until they were delivered to us. Finally, during the checkout, you get surprised by different room rates for weekend vs. weekdays (which we were never told when we booked back in January). In addition - $30/day resort fee (and of course, resort fee tax), $20/day overnight parking fee (overnight parking fee tax)... Again, the place is new and pretty. Because of everything else described, we will never go back nor would recommend. read more

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Isla Bella Beach Resort is like finding a priceless diamond only to discover it's just a cubic zirconia. I used to recommend this resort and restaurant because of the gorgeous location. However, we can not let them coast on the view alone, can we? My future son-in-law chose Isla Bella as the spot he would propose to my daughter (upon my recommendation). He told the reservation agent his intent and nothing was said about their policy that proposals had to be cleared by their event planning staff. (Isla Bella wants to sell you their $1200+ Proposal Package.) When he called ahead to see if he could have his photographer take pics of the proposal, the front desk said that wasn't possible. He called back and spoke to someone else who said he would speak with the event planner to get permission for the private photographer to take pics and lo and behold they said yes. The next day (the day of their check-in) my future son- in- law called to make sure everything was cleared for the photographer to enter the property and they said no! He was then forced to cancel the proposal at the hotel property and do it on Sombrero Beach instead...which was stunningly beautiful, I might add! He also canceled his dinner reservations at the Isla Bella restaurant and dined at Tranquility Bay's Butterfly Cafe instead. When they returned to their room after dinner they wanted to share a bottle of wine and called the front desk for glasses (there were none in their $800 per night room) and housekeeping delivered two plastic throwaway cups. Whomp whomp..I will certainly not be referring anyone to this property ever again. Thank goodness my future son-in-law showed himself to be resilient and resourceful despite being tripped up time and time again by a greedy corporate tourist trap, lousy customer service, and non-cohesive/non-responsive management. read more

Opened in June 2019, this place is beautifully furnished with an easy to get around layout. One main pool, four smaller, usually more quiet ones. Restaurant is pricey, but the food is quite good. Lovely bathroom with a long, deep tub.. bring your bubble bath. Patio/verandas are wonderful to sit and enjoy the view. Front desk was responsive to a repair need. We really enjoyed our stay and definitely recommend! Update.... treated ourselves to a massage at the on-site spa. It's small but lovely. If you can get in with Gina, do it!! She's a magician. read more

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Absolutely beautiful!! Really enjoyed the connecting rooms with double beds for our entire family. The view from the rooms was beautiful! The cleanliness of the rooms was appreciated and decor was refreshing! Our breakfast at restaurant on-site was good. The Family pool has a beverage area; Maxwell was very nice! He gave us recommendations for restaurants (Sunset Grille & Raw Bar and Castaway Waterfront Restaurant) which were absolutely fantastic!! The pool service was lacking (reason for 4 stars). read more

I want to preface by saying that management steeply discounted our stay because of all of our issues This place could be a gem in the Keys, but instead it's more of a cubic zirconia. Within minutes of arriving we had our first issue: we booked a water view walkout room and when we looked out the only view we had was that of bushes and trees. We booked this room 9 months in advance and were shocked at such a horrible view. I called down and spoke with what I am assuming is a call center. The girl I spoke with knew nothing of how to help and kept saying "well I put a post it note on the computer and we will call you back in the morning". Totally not acceptable. I went to the front desk myself and after explaining we were given another room on the third floor overlooking the water. Now, this is where the fun begins: 1) The toilet was broken for our whole stay. Around the seal of the toilet in the main bathroom water leaked constantly. We had to leave a towel around the toilet the entire time to sop up the water coming out. Maintenance told us that after we left the room would have to be closed to other guests so they could replace the toilet. 2) We had to beg for air conditioner several nights. The air is on some sort of master switch and can be turned off and on from a remote location outside of the room in the resort. We would come home after a long day out and the room would be hot and humid because the air was not on. Maintenance and the front desk acknowledged that the air had been turned off from the main control panel. No one knew why and the head maintenance man said he had never seen anything like this before. 3) If we had moved each time an issue happened, we would have had 4 different rooms and moved three times. I have never ever paid $700 a night for a hotel room where the hotel offered to move you so often because of issues in the room. 4) Housekeeping is non-existent quite frankly. Guests are instructed to leave trash and towels outside fo their room. So, when you leave in the morning be prepared to see lots of dirty towels and mounds of trash outside of the rooms. Its disgusting and gross. I am paying $700 a night and I'm sorry, I expect housekeeping every day and the bed to be made. I also hated the constant asking for towels and toilet paper. 5) The "beach" is a joke. Its beautiful from afar, but up close the sand is like crushed concrete and only goes down about a couple inches before you hit dirt. The water is clear but the silt and sand on the bottom is slimy and muddy and feels terrible when you walk on it. We spent probably 10 minutes at the "beach" before calling it quits. 6) The restaurant at the resort is expensive even by resort standards. The food is basic resort fare. 7) Finally, the door chain lock fell off in my hand the night before we left. Just adding insult to injury. The good things are that the staff DOES listen to issues and will try and rectify them. But, at a point even an attentive staff cannot make up for all of the things that aren't right. There was also miscommunication between the different managers on site and we were told numerous times our rooms would be comped. It was, but we had to keep going down to the front desk and reiterating our story to different managers. Again, I think this location could be one of the best resorts in the Keys but it needs A LOT of work. The thin veneer of beauty is quickly worn away by all of the issues we experienced. Until they are able to get their act together, I would stay at the Marriott property up the road that is $150 a night with constant air conditioning and a running toilet. read more

This resort gets stars for being beautiful and clean, however the service was lacking as were the amenities. The adult pool with attached bar would've been great, however there was no bartender working the area so what's the point of advertising this? Another thing we were excited for was the life size chess, but unfortunately these were taken down for someone's wedding and we were unable to utilize the activity area for an entire evening. This wedding took up 2 full areas of the hotel for an entire day. Also, when eating dinner at the resort they did not think of the acoustics of live music from the wedding on one side, and then at the bar on the other. Very overstimulating time listen to 2 different bands at once. Other notes: No towels at the pool when we arrived Breakfast took 1hr (for eggs and toast) We were told there was no cleaning service due to covid so we thought there was no need to put up the do not disturb sign, then when I was using the restroom was greeted with someone walking in my hotel room and I had to yell out to them that we didn't want service. No normal shower head in 1 of the showers LOTS OF KIDS running through the restaurant shirtless while eating a $150 dinner? No thanks. Oh and did I mention my boyfriend ended up throwing up this said dinner? - if you stay here for more than a few days you will run out of food options as there is not much around and the food at the hotel was less than impressive. If it wasn't for the stunning property that this resort sits on, my weekend would've been a waste. This resort has amazing POTENTIAL if they choose to rearrange some of their priorities. read more

A beautifully well thought architecture. Plenty of space to accommodate lots of people without feeling crowded anywhere in this hotel. Rooms are comfortable relaxing luxurious (although this weekend the light mirror frame was broken in the corner Im sure they will change it soon) Food improved from one weekend to the next one -which it's great because they listen to constructive feedback and make changes. Way to go! It ran and ran and we didn't care! Still we had a beautiful weekend. A beautiful relaxing delicious room a lbeautiful view and the beach was a dream! Looking forward to go again soon! We love islabella read more

Isla Bella Beach Resort - Sunrise Pilates at PalmTrees court - Resorts Near Me - Marathon, Florida

Excellent happy hour deals! $5 each gets you items like shown here....all delicious. 4-6pm. Fish dip, Beef empanadas, conch fritters and tacquenos! View is 100%! read more

Isla Bella Beach Resort - Resorts Near Me - Marathon, Florida

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Overall, we had a relaxing and beautiful time at this resort. The room and grounds were clean and the staff was usually friendly. The spa experience was really nice with the couples massage and the steam room. They also have a great JetSki tour you can book the hotel. The pools were usually clean and not too crowded. My main complaint for Isla Bella are all the extra fees and taxes they add on to your bill. We had to pay $20 per day per car for parking, on top of all the daily resort fees, room fees, and they even tax the fees! The dine in restaurant is way overpriced. It was almost $60 for two appetizers and one alcoholic drink! You're better off going to Publix in loading up on snacks and sandwiches, or just going to a nicer restaurant and getting more for your money. read more

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We really enjoyed our four days here. After reading reviews, I got nervous and tried to cancel but wasn't able to since we booked it using our rewards. I'm glad though because we had a lovely time. The rooms are clean, comfortable, and the staff at reception was quite friendly and accommodating. The restaurant offers gluten and dairy free options, their servers are international and very friendly, the gym was nice with new equipment, the marketplace was convenient if you didn't want to sit down to eat, and they offer great amenities. We didn't use the resort very much so the resort fee was a wash for us. They got a lot of this right but there are a few things that need improvement to make the cash you spend feel worth it. 1) the housekeeping took our generous tip but didn't restock our water, clean out shower, nor refill our coffee. Tsk tsk. That basics, 2) the staff at the water recreation was not friendly nor helpful. She may be just one of these people who are naturally inhospitable but chose to work for hospitality #notagoodfit and 3) the spa didn't have a pedicure technician all day on a Saturday. How are you going to offer services but not have anyone to perform them? She was unapologetic. I'd recommend staying 1-2 nights if you're pretty easy going and don't mind having to put up with flaws resulting from being understaffed and/or managed below average. I'd look elsewhere if you expect to use all amenities offered and don't want to leave the grounds. read more

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I can't say enough great things about the Isla Bella Beach Resort. From the moment we walked into the reception area we were greeted with friendly faces. I would highly recommend going on the tiki boat tour. There are many smaller pools, one large pool, and walk in ocean access. Each day we were able to get a couple of beach chairs and lounge cabanas. The walk-up bar had great choices of cocktails and beverages. The only thing I would suggest is having hot tubs (especially for the winter months). If you stay here, you have to check out the il postinos resort restaurant. Chef Pavy creates amazing and thoughtful meals. The pictures I took were outstanding. The gym was great, they had 3 Peloton for guests to use...I got my sweat on for sure, and stopped for a coffee at the marketplace right after. It was VERY clean, I felt very safe during this pandemic. Special shout-out to the workers Garth, CJ, Abby from the marketplace, Gorge (tiki bar) and countless others for their outstanding hospitality. This is the place to be, you won't regret it. read more

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The best resort in town! Love the ocean front rooms with breathe taking views, several pools, wonderful team and kind staff. We enjoyed the Pizzas from hotel restaurant in our Beach front room. It's also the only resort where you can see sunrise and sunset from one end of resort to another. If you are into water activities you would love this - given I like all hotels - you don't have to leave the property to go fishing/ smirking/ deep diving etc. Hotel also has a SPA & Market place on-site. read more

WHAT A PITY! We are very experienced world travelers so, when my wife read a great review in Conde Nast for Isla Bella we booked 3 nights ($1,000 per nite). We expected a great location (which it is), and great service (which it was not) Our take away is that Isla Bella has everything to be great. We spoke with the new Director:Mr. Hela Gati. He's is a truly personable and experienced professional, but with only weeks on the job, he has a gargantuan task ahead of him. Most personnel in the service area is inexperienced and while they might have been trained, they are lacking constant Supervision, particularly in the Food&Beverage area. Read on for details: 1-LUNCH- The medium rare burger turned out to be a VERY WELL DONE one. The Canned Coke we ordered was fountain (then brought us a can). The waitress ,while very nice ,did not seem to be on top of her business. The Food and Beverage Manager (Dolce) showed up to apologize for the service and proceeded to tell us ( non-stop during our stay), about her Hospitality studies and experience. Then, as a courtesy, she deducted the meal from our ticket. (At check out we find she had not done so). 2-NIGHT OF FIRST DAY :We are retiring to the room expecting the usual turn- down service (curtains closed, duvet turned, pillows in place, water, etc. etc.). Instead ,nothing had been done .We called and they inform us that their policy is NO TURN DOWN for the first night stay. WHAAAAT? Nowhere in the world we have traveled. have we ever heard that. They finally send somebody. The desk lets us know us they are making an 'EXCEPTION'???? The young lady they sent, is totally unaware of what turn-down service is , and seems totally lost and confused. As she's working on the sheets and pillows, we find out that the duvet is so old and over-used that it's torn!! (See pic) We call again and they bring us a clean one with the usual apologies. In addition, the overhead shower cannot be turned on. Handle is stuck. My wife was trying the Hand lotion in the bath room which turned out to be Conditioner. It is 'affixed to the counter, so we had to call service. Man knocks, hands us the hand lotion bottle, and asks if we speak Spanish (yes, to tell us he's not allowed in the room.. A/C does not work in living room, we ask for a fan. 3-NEXT DAY-MOVE and LUNCH: We ask Director Mr. Gati for a different room and Move. Our friends had booked a one night stay to join us for lunch. Food was good. At one point we ordered some lemon slices for the drinks. After waiting over five minutes my friend decided he had to get up and get it himself. Our waiter was distracted talking to the bartender. The lemon had been ready, but obviously he had 'forgotten' to bring it to the table. The check arrives , we look at it and It seemed excessive. Mistakenly it includes a full bottle of tequila (we had only 2 -3 drinks of tequila) and the "free drink tickets "we had been given by management at arrival, had not been deducted either. Then the F&B Mgr, (Dolce) shows up again, apologizes, tells us they are all well trained and proceeds to tell us, again, about her F&B experience, University degrees and her full curriculum vitae. Wow! 4-FINAL DAY-BREAKFAST with our friends. We are the only guests in the whole place. There are approximately seven Isla Bella restaurant people inside. We order coffee. After requesting milk after 5 minutes we had to get up to get it ourselves. (our waiter again, busy talking to his colleagues). My friend orders eggs Benedict with a well toasted muffin. It comes in NOT toasted, and of course soggy. He brings this up it to the waiter, and then Dolce (F&B) shows up . He tells us that's how it comes out of the kitchen. My friend says he understands , but he had specifically requested well toasted. He tries to tell her the before jumping to conclusions she should learn what happened before so she understands why he's complaining. She hears this statement (control of language?) as being told she has to learn her business, and a major discussion ensues, Dolce tells us about her University studies again, that we're being rude, that she's a lady, and walks away. , 5-CHECKING OUT- Of course, from there we went to reception and cancelled the remaining day. We were credited for our first room stay and our first day lunch. Our friends had a disgusting incident of bugs on their bed. They told,and showed the director but nothing was further discussed , explained or offered to make good. Just TOTALLY ignored. The whole experience was so incredibly screwed up that my friends decided to let it go rather than having to go through another confrontation. INCREDIBLE read more

Isla Bella Beach Resort - Duvet old and torn in our $1000 room! - Resorts Near Me - Marathon, Florida

It's a new property and if your primary purpose while on vacation is to take pictures for Instagram than this is an ideal spot to do that. The buildings are new and white and they create beautiful contrast for photos. Wear flowy dresses and there are plenty of opportunities to make it appear that you're having the time of your life. We liked - waiters and service at breakfast, the views, and the marketplace had some cute bathing suits and some were reasonably priced. Here's what we didn't like - there is no food service at the pool you must order from a window and then return to the window to get it. They tell you come back in 30 minutes. Inevitably the food is cold by that time. It comes in unsustainable packaging and it is simply the lowest quality stuff you can serve...it reminded me of the line from Tiger King about buying the rotting meats from K-mart. At Il Postino food is extremely mediocre, I believe pedestrian is the perfect word for their gummy overcooked pastas. Onto "the beach" which is 4 inches of slimy brown water for about 200 yards. The sand is ground up concrete and perhaps 2 inches deep. I will say they rake it daily so again, it looks lovely in photos. Here's the final reason for the 2 star review - we requested a late check out on mother's day (we had a toddler with us) and they told us to leave by 11 or pay for another night. We had also called in advance to request this when we requested a crib day of arrival. They didn't honor either of these requests. When we arrived late at night there was still no crib after we asked front desk (they forgot again) and called from room. The crib they brought was broken and reeked of urine. They did bring a brand new crib rather quickly however calling in advance we expected it there upon arrival and ready for use so our daughter could be in bed at 11 instead of 1 AM. Finally - as I was packing the room to leave three maids stood outside waiting for me to finish and move my bags. Of note - I checked online. Several websites showed they had the exact room I was staying in available including their own. Thus - it was not a question of occupancy. They simply didn't care to accommodate us and for some reason decided to make the last moments grievously uncomfortable on penalty of paying for another night. As I awkwardly exited the room carrying a ton of bags with no offer of help I had a single thought - "We won't be back." read more

So disappointing. For $1,200/night I had fairly high expectations but this place bombed. We were told the room would be cleaned on day two (vs every day, I'm assuming due to COVID) but it was NEVER cleaned. As a family of 5 we ran out of towels quickly. We called and asked for more since we did not receive cleaning service and we were brought wash clothes. Not helpful. The food was terrible, especially breakfast. Everything came out cold, it took an hour to bring everything out and nothing even tasted good. Another day I went to get yogurt to go and stood at the hostess stand for 10 minutes and no one came over so I gave up. Another night dinner was prepared completely wrong. Our bathroom had mold growing on the ceiling also. The "beach" is gross. It's super slimy and nasty. The grounds are pretty. So it photographs well which is what tricked me into booking here. Highly recommend NOT staying here. Such a bummer. I really thought it was going to be great! read more

Isla Bella Beach Resort - Resorts Near Me - Marathon, Florida

So this is a new resort that is definitely going through growing pains.... it's boasted as a 4 star hotel but that's awfully generous. Here are my thoughts, after going with my family (6 people) for 6 nights: Positives: -Large, pretty rooms -Friendly service, we had a favorite bartender who was very kind and funny -Absolutely beautiful grounds -Pelotons in the gym -Great food and drinks (albeit very overpriced) -amazing sunset view -the room service was very fast once we complained! Needs improvement: -House keeping was a joke. They barely cleaned the room and would come late in the afternoon when we were already back for showers, etc. they did not refill toilet paper, tissues, coffee. It was a bare minimum sweep of the -"Beach" area is tiny and not great for swimming (very shallow) -The porches are literally connected and you could easily hop over to the next one. Very little privacy -the marketplace is a "casual" eatery but also so overpriced and has very few options -the woman who organizes the snorkeling/diving trips was very brusque and unpleasant -room service NEVER answered. We literally had to order room service though the front desk read more

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The Isla Bella Beach Resort was the perfect fit, for our first time visiting the Keys. The Concierge Gloria, was great help before our arrival helping us set up Pool/Beach Pods and local dinner reservations. The Resort Pool was the perfect place to relax and have a cocktail, while Pelican Point made an ideal spot to watch the sunset on the beach. The Reserved Pods make it very secluded and personal. A great touch! One helpful act that really stood out was when I had asked where the Fitness center was, a very kind staff member went above and beyond and physically walked me right to the center. That really made me feel extra special. Thank you for your hospitality, we will be back! read more

Best resort my family has ever stayed in. Liked it so much we stayed an extra night. They even used some of my wife's pictures in their Facebook story!! We will definitely be coming here again!!! read more

Isla Bella Beach Resort - View for the next 4 days!! - Resorts Near Me - Marathon, Florida

I'm shocked to see only 3 stars for an average. My wife and I loved this beautiful resort. It's clean, the staff is friendly and it has everything you could possibly need. We spent two nights there, the room was modern, clean and spacious. We enjoyed the deck overlooking the ocean and it was great to have a private pool as an option in addition to the main community pool which is amazing! Their brick oven pizza was delicious, the gym was clean and had all the modern workout gear you would ever need to get in a great workout. The hammocks were comfortable for two people to lay on and were so relaxing and peaceful overlooking the ocean. ThIs place has kayaks, jet skis and boat charters available. My wife and I highly recommend this resort. Please view the video I created on YouTube by copying and pasting the link into your browser. https://youtu.be/7ClceDLRyQQ read more

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The entrance is spectacular and beautiful! Definitely a scenic resort. The staff were super friendly and accommodating, too! The restaurant has delicious Polynesian cuisine; the pricing is high but overall that's expected from a resort of this place. Snacks can be expensive and overpriced but that's common too. I also loved the choices in pools (4 to choose from) and I found it to be kid friendly. A must visit at least once if you can afford it! Lovely location and kind staff!! read more

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Wow, wow, wow! We just spent 6 nights at the Isla Bella Resort. We had a WONDERFUL time. The amenities at the resort were fabulous. I don't think I have ever stayed in a resort with more comfortable beds. I'm usually sore after 2 nights away from home. Not a single ache after 6 nights stay. The staff was very kind and accommodating throughout our trip. Our room was gorgeous with a jaw dropping view of the ocean. We enjoyed many days of lounging by the pool, sipping on drinks at the outdoor bar and just enjoying the breathtaking views from the resort. The poolside burger bar has great food. The on-site marketplace was a great spot to grab a yummy cup of coffee and pastry or afternoon sandwich. We rented the wave runner guided tour around the island and had an absolute blast. We also spent 2 days with Two Conchs Sport Fishing which was an incredible experience. All of those guys were awesome and we will definitely be fishing with them again. Highly recommend doing both! There is so much more I could say about Isla Bella Resort. I would absolutely recommend this resort to anyone looking to celebrate a special occasion or just looking for a fabulous place to stay for a weekend get away. BIG thank you to the resort staff for making this such an enjoyable vacation. We will be back again next year! read more

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This resort was great! If you do your research, you'd know that Marathon and the Keys in general aren't known for their beaches so don't expect a great beach. They have a nice main pool and couple other small pools with a nice view. The town itself is not that nice but we only ventured to a few restaurants nearby and then did the water activities (Jet Skis). Lots of snorkeling, boating excursions, etc nearby as well. Also we went to Key West for a day which was about an hour(?) away. The drinks were good by the pool and at the hotel bar at night. I liked the hammocks at night and watching the stars. The rooms were clean and we had our own balcony with a view. Staff was accommodating too. read more

My massage by Chris may have been my best massage yet! I got the 80 minutes, and every knot was worked out of my back. Miracle worker! Highly recommend! read more