My husband and I were so impressed with this resort! The…read moregrounds were immaculate. It had a welcoming feel. You can tell that they really take pride in every area of the property, rooms, pool and grounds. What a joy!! It was a fantastic experience where we could forget about work and enjoy each moment. We had room 4 which was a kitchen, dining area, king size bed, and bathroom located near the dock. It was clean, up kept and we enjoyed our entire time there! The bed was comfortable and it had a nice TV. My husband brought fishing tackle so that he could fish from the dock and was extremely happy!! Next time he plans to bring his small boat so that he can dock it there. Upon our arrival we were greeted and checked in quickly and efficiently. Our questions about the area, restaurants, etc. were answered and he said he was only a text away if we had any questions at all. This was impressive to me and I was grateful. The sunsets were gorgeous and we were happy we brought our camera. We did not use the pool or the many hammocks and chairs on the grounds but we're happy they were there. We enjoyed the dock and porch area just outside our room and we are looking forward to coming back next year! This resort does not charge for parking or a resort fee which we appreciated and is located 10 to 15 minutes from a Publix in case you would like to purchase items for the kitchen. CVS is near the Publix too. This is a wonderful old style Florida resort that doesn't nickel and dime you for everything. We already have reservations for next year!

Everything from check in to leaving was excellent . This is like stepping away from the day to day…read morerush we all live in . The staff was almost unnoticeable and the rooms are clean and well maintained . Of you want a quiet keys vacation this would be the one . We are going back next year hope to see you you there .

Great experience! Manager showed me around the new waterpark. Didn't get a chance to do a spa…read moretreatment, but receptionist was so sweet. Loved our room. We had a great view of the pool.

Great Stay With Some Service & Logistics Gaps…read more Overall, we had a genuinely great experience as first-time visitors traveling without kids but with service animals. The property shines in many areas, especially if you're looking for a relaxing resort atmosphere with beautiful water views, pet-friendly accommodations, and a fun, laid-back vibe. That said, there were a few frustrating misses that held this back from being a 5-star stay. THE GOOD * Beautiful beach & lagoon area - Easily one of the highlights of the property. Relaxing, scenic, and fun overall. * Salt + Ash is a must - Exceptional food and one of the best dining experiences on property. The wine selection was top-notch and the beef tenderloin was outstanding. Easily our favorite restaurant. * Incredible staff throughout the resort - Bell staff, valet, oceanfront servers, housekeeping crew, and pool staff were consistently kind, personable, and welcoming. * Staff who go above and beyond - Huge shoutout to Joshua, who helped us secure chairs near the adult pool, and Danielle, who took time to chat, swap stories, and made us feel genuinely welcome. Hospitality like that sticks with you. * Captain's Suite is worth the upgrade - Strongly recommend spending the extra money if budget allows. The added space made the trip: dining area, living room, fridge, two toilets, large balcony, and beautiful water views overlooking the pool and lagoon. It elevated the experience tremendously. * Extremely pet & service animal friendly - This place deserves serious praise here. Few resorts feel this comfortable and accommodating for travelers with animals. Staff were respectful, welcoming, and there were no awkward restrictions or friction. If you travel with pets or service animals, this property stands out. * Tiki Grill - Great atmosphere for drinks and relaxing. Perfect for unwinding poolside. * 20% off dining on property helped offset costs - Appreciated perk considering resort pricing. THE NOT-SO-GOOD * Front desk communication & housekeeping logistics need work - This was our biggest frustration. We stayed in a Captain's Suite and requested both a room cleaning and balcony cleaning (bird droppings had accumulated on the balcony) around 10 AM. The front desk wrote down our room number and assured us it would be taken care of. When we returned around 3:30 PM, neither had been done. By after 4:30 PM, the room had finally been cleaned, but the balcony still hadn't been addressed. When you pay extra for a premium room and oceanfront balcony experience, this feels disappointing. There also seems to be a mild pigeon issue, and balcony maintenance should really be part of a regular checklist. Some simple bird deterrents or more proactive cleaning would go a long way. * Concierge/text support didn't materialize - We were told we'd receive a concierge-style welcome text shortly after check-in for support/questions. Unfortunately, we never received it. To make matters worse, the room phones didn't work, meaning concerns had to be addressed in person while waiting in the front desk line. * Food quality was inconsistent - Salt + Ash was phenomenal, but not every dining experience matched that standard. Tiki Grill: Great drinks and atmosphere, but the food was forgettable, under-seasoned, and not something we'd order again. Fine in a pinch. Angler & Ale: Beautiful waterfront views and exceptional staff, but the food leaned heavily fried and felt more like average bar food than resort dining. Fish and chips were disappointing. Oddly enough, the banana split ended up redeeming the meal. * Convenience store prices were shocking - Convenient? Yes. Affordable? Not even close. A few sodas and snacks escalated to $60+ surprisingly fast. I expected a slightly easier option versus restaurant pricing, but the markup felt extreme. * Parking costs add up - Valet runs about $40/day and self-parking is roughly half, but expect around a 10-minute walk with luggage, making valet feel almost mandatory. FINAL THOUGHTS Despite some communication breakdowns and uneven food experiences, we truly enjoyed our stay. The Captain's Suite, peaceful balcony views, fire pit at night, lagoon, beach access, pickleball, and pet-friendly atmosphere made for memorable moments. My advice: upgrade to the Captain's Suite, eat at Salt + Ash (seriously, get the beef tenderloin), enjoy the tiki drinks, walk the grounds, soak in the sun, and be selective about food choices elsewhere. Use the convenience store sparingly. Fix the housekeeping/communication gaps, improve how guests can raise concerns without standing in line, and clean those balconies consistently--and this place could easily become a 5-star destination.

Tranquility Bay is a beautiful resort with spacious villas, well-maintained grounds, and a great…read morelocation. Unfortunately, the customer service didn't match the quality of the property. Throughout our stay, whenever we requested something outside of the standard offerings, even when we offered to pay, the answer was simply "no," with no effort to find a solution. Great hospitality is about finding ways to say "yes" whenever possible. A few suggestions: * If you're going to offer late checkout, disclose the fee before asking if guests are interested (also $100 for 1hr later is absolutely absurd). * Consider allowing the restaurant to prepare guests' fresh catch, not just mahi-mahi. Many visitors come to the Keys specifically to fish and would love to enjoy what they caught that day. * When our room wasn't ready, we left refrigerated groceries with the front desk. Unfortunately, not all of them were returned, and we didn't discover items were missing until later. Better procedures for storing and returning guests' belongings would prevent this. Tranquility Bay has the potential to be a truly exceptional resort. A more flexible, guest-first approach to customer service would make all the difference.

If you're looking for a beautiful place to relax in the Florida Keys, Tranquility Bay is definitely…read moreworth considering. The rooms and bathrooms are surprisingly spacious, with multiple room configurations available. Many of the suites could easily accommodate a family of four or five. We weren't traveling as a family, though we were there for a romantic getaway, and it was the perfect setting for that as well. The property has three pools, giving everyone options. There's a huge main pool, a nice-sized adults-only pool (which was a bit of a walk from our room, but we still spent most of our pool time there), and a smaller pool right outside our room that we absolutely loved. We visited during one of the hottest weeks of the year, so the smaller pool felt more like a warm bath than a refreshing swim...but that's Florida in July! One nice features was the protected swimming area in the ocean. It was such a fun place to cool off, float, and enjoy the beautiful water. The tiki bar overlooking the ocean is gorgeous and has the perfect island vibe. There's also a small restaurant on the property that opens for dinner after 5:00 p.m., but pretty $$$ One unexpected bonus was the amazing Cuban restaurant directly across the street. We ate there several times during our stay (I'll be writing a separate review because it deserves one!). Another great attraction is the Turtle Hospital, which is literally next door. It's an inspiring place to visit and made it easy to enjoy an educational outing before heading back to relax at the resort. A few things to know before you go: * Pool service is available, but if you're expecting quick cabana-style service, be prepared to wait. * There is one small fitness center, and it's also where the ice machine is located. We were lucky because our room was nearby. * If you use a lot of ice, consider bringing a cooler and extra ice with you. Most rooms have refrigerators, but not all include a freezer, as an example ours did not. But lucked out on location *room 107 What truly set Tranquility Bay apart, however, was the staff. During a small medical issue I experienced, their response went far beyond simply following protocol. They were there immediately, but what impressed us even more was the genuine concern they showed afterward. There's a difference between employees who are simply protecting the company and those who truly care about their guests as people. The team at Tranquility Bay showed us they genuinely care, and we'll never forget that kindness. We also had an issue with my husband's motorcycle, and Jose was there right away to help. His willingness to jump in without hesitation is another example of the outstanding customer service we experienced throughout our stay. Beautiful property, spacious accommodations, relaxing pools, stunning ocean views, and a staff that treats you like family, that combination is what makes Tranquility Bay a place we'd happily recommend. Whether you're planning a family vacation or a romantic escape, we wouldn't hesitate to stay here again.

We got a cabin on the water & although the cabin is small it was comfortable. We enjoyed the free…read moreuse of kayaks & would've used the bikes had we stayed longer! The dock had a great view & enjoyed quiet mornings drinking coffee & used the grill for dinner. Location is great & easy access to restaurants & beaches, especially Sombrero Beach. Perfect location to visit Key West for the day & not pay KW prices! Staff was friendly & don't require much of you in terms of clean up. We would definitely stay here again.

I booked a cabin at Bonefish Bay in Marathon through Booking.com for August 1-5, 2026. Check-in was…read moresupposed to be at 3:00 PM. I arrived at 4:05 PM and the cabin was disgusting. The sink was full of dirty dishes with food still on them. The beds were unmade and dirty. I marked the sheets with black dots so I could later confirm whether they actually cleaned them. Staff apologized and said they had "forgotten" to clean the room. They called me around 7:00-7:30 PM claiming it was ready. When I returned, they had simply put the same filthy dishes away in the cabinets -- still covered in food. The beds had been "remade" using the exact same marked sheets from the previous guest. They never changed them. When I confronted the woman in the office, she walked me back to the cabin and told me it was the guest's responsibility to wash the dishes, so they just put the dirty ones away. She then sniffed the bed cover and said it "smelled clean." She admitted they do not change the covers after every guest -- only when they "smell dirty." She was extremely rude and offered only a 15% discount. She refused any refund even though I had never spent a single night there, never connected to their Wi-Fi, and only stepped foot in a filthy cabin. Thank God I booked through Booking.com. They issued a full credit and covered my stay at another resort down the road. This place is a health hazard. I will be reporting them to the Florida Department of Health and the appropriate business regulatory agencies. Do not stay here. The conditions are completely unacceptable.

Located on the Conch Key, we booked this location for the marina view advertised and to be closer…read moreto the fishing spots we planned to go. Compared to other luxury resorts on the keys, this is more of a value option. When we called to make the reservation, the price offered was about $60/night more than 3rd party websites, luckily they agreed to match the price. The parking lot, building and the marina looked very run down. Empty beer bottles and trash were left uncollected on the patio by the pool. We did not stay outside for long as the whole premise has a noticeable sewage smell. We got Rm #9 which was above the general store. The room was pretty beat up: mismatched curtains, misaligned floor, old wall AC smaller than the wall opening supported by makeshift wooden planks, and sagging spring mattress...The restroom also has a moldy smell coming out from the sink. The combination of road noise, loud AC unit and uncomfortable bed made the night unenjoyable. On the day of check in, we were informed that check-in/check-out are only available during their business hours (8am-7pm) and had to adjust some of our itinerary to accommodate. Overall, there's quite a bit of disconnect between the website/ads and our actual experience. While it's a cost-effective choice, we'll opt for a different place next time.

Honestly you pay for what you get for; we didn't want to pay for the $600/night luxury experience…read moreon one of the many resorts because we wanted to focus more on the outdoor activities. We found this spot since we had plans to spend only one night in the Keys. We had to call the lodge to match their advertised price online (online third party sites showed prices that were around $60 cheaper per night). I didn't quite realize until we got there that it's a motel and not quite a lodge/hotel... It's pretty easy to miss to turn into the lot while on the highway. The parking lot is a bit run down and the same can be said for their marina. Parking is free. A strange odor (smells like sewage or some off smell) that wafts throughout the premises, that we haven't smelled in Key West, Marathon, or the other keys. The interior of our room is very old and pretty beat up; see pics. Floorboards with gaps in there and it was dilapidated upon first glance. The bathroom also had an off putting (maybe moldy?) smell that was uncomfortable coming up from the sink. We funnily enough had the room above the checkout register at their downstairs convenience store. The motel check in staff aren't even open 24/7 so you can't check in/out like normal unless you're within their hours of 8am-7pm, which is very annoying and unexpected. There is none of the niceties at your normal hotel (was hoping they had an ice machine but they have one that you need to pay for.) The motel room is super loud; the noise from the road and the window AC unit provide a symphony of unwanted noises all night. This is a bummer. Overall, it is a value option but we would likely choose another hotel the next time we are in the Keys just to have some more creature comforts.

We booked room 34 from Airbnb. Great unit, owners are…read moredetailed oriented. Everything was very clean including the AC which is not very usual. They have a nice private beach with sombreros and lots of shades. Also there's BBQ grills on the complex. Private pool as well.

It's a nice facility, dear to my heart since we stayed there for 11 years. It is clean and well…read moremanaged, but a little too pricey since most of the units are studio, two are 2-bedroom. Key Colony is a beautiful area, there is live music at the park at the end of Ocean Drive and a restaurant you can walk to. We liked the friendly atmosphere, especially the first couple of years, but for the money we can get more space, especially more space between our unit and the pool. It's a great little place for a short-term stay in the keys.

From the moment we arrived at Islander Resort, we knew we were in for something special. While our…read morefirst night didn't go as planned, what truly stood out was how quickly and genuinely the management team stepped in to make things right the very next day. That level of care and accountability speaks volumes. This resort is truly a slice of paradise, beautiful oceanfront views, gorgeous rooms, bungalows facing the pristine private beach, multiple pools, lush tropical grounds, on-site dining, and endless activities that make it impossible to get bored. Whether you're lounging by the water, enjoying a cocktail at the bar, biking around the property, or just soaking in the peaceful island vibe, there's something for everyone. It's a slow pace ñ, relaxing feel; like you're on your own private island. Although we weren't able to kayak or fully enjoy the beach due to sargassum during our stay, it just gives us the perfect reason to come back and experience it all next time! But what made our stay unforgettable was the PEOPLE. A huge heartfelt thank you for superb customer service and for being such a kind, dog-loving resort family; it meant the world to us traveling with our pup. Angela, Dolce, Vanessa, Josh, William, your love for animals and leadership clearly shines through your incredible team; your attention to detail, warmth, and friendliness elevated our entire experience. Charlene, our incredible server at the Tides; you have a wonderful future ahead, thank you for all the love and attention you poured out to us and Bane! You didn't all just meet our expectations; you exceeded them. We truly could not have asked for a better way to celebrate our special day, and we are already looking forward to coming back. Food for thought; the yellowtail snapper fish sandwich at the Tides was incredible and so was the smash burger. The pina coladas were fantastic too. We weren't a fan of the Drift restaurant although it was pretty; the food at the tides bar was much better; think of elevated Bar food but freshly curated. Most importantly they are dog friendly ( no breed or weight restrictions) ; make sure your dog is well trained. We took our big boy and he felt like a prince with his complimentary Islander Bandana and fire hydrant poop bag dispenser; but he is a quiet boy and well behaved . The resort will not tolerate bad behaved dogs or barkers. So please don't ruin it for the rest of us that have well behaved, big dogs, get banned because others don't know how to control their own four legged children.

First things first, they have added a 20% gratuity/service charge already on all food & drinks…read more Some servers will tell you that and others will just hand you the credit card machine which has tip options of 20% or more already on the screen, so if you don't pay attention you'll be tipping 40% or more. We spent another week here and had a good time. They no longer give out the complementary sunglasses and snacks when you first check in. The sargassum, which is around from about March to October, was insane, so the ocean was not an option, but thankfully the pools were clean and warm. If we come back, it'll be when the sargassum isn't around.

Stayed for Four Nights, this Past Week. Room was Clean. Staff were Friendly, and Helpful. Always…read moreOur First Option on Marathon!

Great motel with a cool vibe. The staff were courteous and friendly and provided everything we…read moreneeded. We would definitely stay here again.