***Must be a licensed professional to browse, purchase and set up an account at this business*** I really love to purchase skincare from here and the staff let me know there's a new XL size for the Dermalogica pro collagen banking serum. So glad I scooped one up to give my skincare routine a little boost. I'm also a fan of the Dermalogica hyaluronic ceramide mist and they go really well together. This store always has a nice selection of products to get the job done so check it out and don't forget to bring your current updated industry license. read more

Island Beauty Supply - Dermalogica pro collagen banking serum - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

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Stylist, If you are NOT in the mood for Grouchy people don't come here during the week! Come on the weekend for service. There's always that 1 bad apple. read more

You have to be licensed to come here! They used to be open to the public and allowed everyone, while they kept professional products in the back. Not sure what changed. But they are now only open to those who have their license. Luckily I am a licensed cosmologist and I'm able to come and purchase product here. They have great brands, Redkin, Dermalogica, Alterna, Pravana, OPI, China glaze, and the list goes on.. The workers here are always friendly and do help out with giving advice or opinions on products. They do have another location in Waipahu, but I'm always at this one! If your licensed definitely find your way here and check it out! read more

Cashier ("aa" according to my receipt) is actually the rudest person I've ever encountered. She's an Asian lady who comes off as if you're disturbing her by asking her any sort of question related to her store. She snapped at me after she ignored my first question. I asked if she was able to find my account. She snapped and said something to the effect of "duh, or else I wouldn't let you purchase." Insert eye roll. The other reviews echo the same experience I had with her. Please shop around and perhaps use this as a last resort for your professional products. The other lady with a bun is a treasure and usually helps me but she was assisting another customer. read more

Front part of the store is open to the public but the back is for licensed professionals only. Public not allowed to wander in the back. No Wella or Macadamia brand that I could find. I didn't recognize the brands on the shelves..I don't even recall seeing the same brands at Sally's. Approximately 10 open and free stalls fronting the store. Easy for quick pick ups! Customer service: We were greeted upon entering the door. Door says push hard. Lol Watch your step when exiting, I almost tripped. I'm not sure if I ran into the same girl with glasses as mentioned in another review, but she was sweet and offered her help. I was in the area running an errand and didn't have my wallet, but I'm coming back! They had some things I needed to hoard, *cough* I mean add to my home spa care collection lol. I swear it felt like they had more nail polishes than hair products haha.. read more

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Honestly some of the worst customer service i've had on island. I had a bad experience my first time here but I figured I would give it a second try because I wanted to shop local instead of online. The second visit may have been worse. Dismissive and arrogant employees. I left without buying anything. This seems to be a trend in the reviews so maybe it's something that should be fixed, if you want to continue to have customers. read more

Sadly I am writing this review because I had the WORST experience with one of the workers. I was coming in to purchase a couple of items I needed to restock on, but when I pulled into the drive way my tire popped (due to the horrible pothole right at the entrance, which the workers also told me that this happens 20-30 times a year) I handled my situation and called the tow company. The male worker came outside and checked if I was okay and while I was shopping offered me to stay inside because of the heat especially since it was going to take a couple of hours. but I kindly said no since I didn't want to disrupt the store with all the calls I was making so I was just waiting in my car. an hour passed and I guess it was time for shift change and he left , when the lady came in she instantly asked me to leave the parking lot or move because there's no loitering and I'm taking up parking ... mind you my car is undrivable , and it happened coming into their drive way ... I explained to her what happened and that I had just come in to make a big purchase that I wasn't just loitering . but thats beside the point and she still told me I have to move my car ... but I didn't , so she just kept observing me from the window for the two and a half hours that I was there and when the tow truck guy came to the rescue she told him to hurry up and was yelling at him to leave saying that we are making her lose customers, she for sure lost me ... read more

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Zero star ratings for these people and their service. We own a few building in the area. My mom has been doing hair for many years and wanted to check out their store and what they have while me and my sister went across to HMart. A lady started going off at my sister in the parking lot while my mom was in their store purchasing products. They have some major issues with parking and control when there is NO CUSTOMERS in their store or in their parking lot. The red head lady is rude and stalks people in the EMPTY parking lot telling everyone that she is saving them from a tow of $200. No Aloha. Sad that they are located in our loving Kaka'ako Community because they do not belong in this peaceful area. If you guys want beauty products go elsewhere. It is not worth the bad vides and drama they give to their customers. read more

People will say what they want to say just because their either not satisfied with themselves or just lost souls. If you are not a a frequent customer here please stop making up stories about the workers here because they are the Best of the Best! I'm here literally everyday to pick up my supplies and thought to myself I should write them a review because they deserve it, After reading on some of y'all so "called" customers reviews don't make sense....a few recent ones that I've read are hilarious just to make up stories to ruin a business?especially about the Parking? Why blame the workers when your the ones who act like you don't see the signs on each stalls.. so don't get mad because you made your own stupid decisions. The ladies and I literally laugh it off because we know that nothing from these 1 stars yelpers are any true and you should be ashamed of yourself. I'm writing for ladies because I know there is nothing they can do about bad reviews of their work place. So to those who appreciate island beauty team let's come together and write the ladies the best reviews we can! Happy holidays everyone read more

I like it but it's only for hair specialist specifically I wish i knew that before i walked all the way from waikiki

I just wanted to do a shout out for Kat at Island beauty supply. As soon as you walk in, she greets you with a smile and knows every product in the store. She recommends product because she actually has used it. Customer service is excellent because of Kat and product availability is always on point. read more

Please not that as of January 2023, Island Beauty supply is no longer selling to the public. Only licensed cosmetologist are allowed to purchase here. read more

Very organized with friendly staff! So glad I finally visited Island Beauty Supply, will definitely be back for my nail supplies!!

Island beauty Supply is a great place for those in the industry. Go see Kat. Kat is always helpful and she's super knowledgeable. read more

Shopping here is like being a kid in a candy store with so many great products and a wide range of variety to choose from. Kat was a major help with her recommendations! I highly recommend shopping here!! read more

So thankful to have been referred to this store! This is where I get my OPI nail lacquer colors, hair equipment and various other beauty items that the hair style and beauty industry professional use. They have sooooooooo many colors for my nails. Plus, if you need any hair equipment from a straightening iron or a curling iron, they got it all. OPI does not ship to Hawaii (for some reason). So I'm so thankful to be able to buy them here. I also got these great Japanese made/technology masks for such a great deal! Only $5 each! The first front half of the store is for normal customers and the back half of the store is for industry professionals with a license. read more

Came by the other day at this supply store and right away I was stopped by a cranky worker who was sittin' front of the register. All I wanted was sum hair glue that's all but she couldn't try and help so an older nice lady asked what area I live at but at first I was hesitant because I don't like people asking me too personal question. She just wanted to help so that was a relieved haha she told me where to go and I really appreciate her for that so 1 star goes for her. 0 for the Cranky read more

I have been in several times to pick up a few items here and there have been greeted by several staff members. Most have been friendly, however there is one woman that has never been welcoming, accommodating, or helpful, and is extremely rude and short-tempered with guests and clients including myself, on NUMEROUS occasions. Unfortunately I will no longer be doing business at Island Beauty, after being disrespected for the last time! read more

I've been here multiple times for my olaplex products and hair dryer. It's in a very convenient location for the residents. I very much so get you are not welcome here vibes. Most of the time they say "oh, we don't have that" I continue to browse on my own for something similar or "only hair dryer we have is for European hair." Like what??? Just a FYI the customer that they are selling to is for licensed cosmetologist and European. read more

The one employee working was nice and they are trying their best to keep sanitary which is great! They just didn't have a lot of the nail products I was looking for and the gel polishes they did have in stock were pretty pricey. I was looking for somewhere I could buy clear gel top coat in case of emergency and one bottle (.5 fl oz) was over $20! I ended up going somewhere else on the island and getting an 8oz bottle of top coat refill for $40. I am not a licensed professional by the way, just someone who owns a press on nails business. So the prices might be better if you do have your cosmetology license, I'm not too sure. read more

The older lady who I've noticed has been working there for years - which is shocking to me because her customer service is HORRIBLE. She's rude af and always has an attitude when I come in or when she answers the phone. She needs to be trained properly or be talked to by upper management. Very unfriendly to the point where there are multiple customers who don't want to even come to the store and rather go to cosmoprof instead. Someone please train her. read more

It's nice that all the staff are wearing masks, as you enter sanitize your hands with Alcohol, makes me feel that they're prioritizing health and sAfety ... ****Unfortunately I felt rushed out of the store, so 0 stAr for the lady with purple hair/bun kept telling me that store closes in 5 min so I had to rush myself***** like who wants to be rushed when shopping? Another employee Jackie told me it was okay to take my time And she apologize for her co-worker and I felt relieved, I had questions and she made sure to take me to every isle or showed me around which is very nice of her. 5 star is for her but I'm sure she deserves more! I am not licensed so price is a bit more but I was just around the Area and wanted to check out this store. I'd definitely come back but not to see that lady, hopefully Jackie or Any other employees would help me the next time I'm there. read more

man, if you could give zero stars I would!! Whoever owns this location needs to fire that asian cashier! She is the most rudest unsympathetic witch! I totally understand that the public isn't allowed to shop...i totally get how it would get nuts if everyone could come in! But my grandmother who is 94 yrs old and only renews her license to get professional quality hair color to color her hair! (yes, she still colors her hair!) she sent me to go get a couple of tubes. I was talking to an older haole lady who was trying to look me up in the system just in case. The bitchy asian lady the whole time while we're talking, very sassy, kept saying no no she has to come in store! I told i've come in before to just buy it and that's it but she kept cutting me off and kept saying no no no exceptions! They wouldn't even let me call my granma and get verbal consent! mind you my hair is salt and pepper and there's no way i know what any beauty products are on a professional level! I hope she gets a taste of her own medicine and someone fucks her over! must kill her to be nice to people! I WILL ONLY SHOP AT COSMO PROF...which she told me to take my business to any way! read more

Just got to the Island summer 2021 and and grateful for Island Beauty! WAY better than Cosmo prof (support small Business!) and so much more to choose from. They are my Go-To for last minute things and I've ALWAYS had a great experience. read more

Kat is wonderful always providing the best customer service!! They have everything you need even at the last minute!!

They are always rude and unpleasant. Specifically, a cashier that always wears glasses, doesn't even say thank you, EVER in the 5 times we've been there. She offered a product in a bigger size to us and we asked how much for the bigger size and she said something along the lines of, *the price is over there*, making us walk over and check ourselves. Excuse me, but, you work there shouldn't you know your own products? Literally if there was another Island Beauty we'd go to that one. We've told everyone we know, who is in cosmetology school or already has their license about the customer service we've gotten, and funny thing is, they agree too. read more

I've been shopping here for years and always receive exceptional service from the friendly, helpful and knowledgeable staff, especially Kat. Ive noticed that parking has been a little tight recently, and when I asked why, I was told that there's a problem with people parking in their lot to shop at HMart and Down to Earth. So maybe give yourself a little extra time to find parking. Definitely worth it to be able to get what I need though. read more

Customer service was excellent! I went in, asked for help, got my products and was extremely happy with the service and products I purchased. The price for wax was competitive with pricing online and you don't have to pay for shipping. Kat helped me and she was so knowledgeable! Thank you, Kat, for going above and beyond to make my shopping experience so wonderful. This is my go to place for beauty supplies from now on. read more

Love this place. All the workers are always so happy and helpful. They know their stuff and they know it well. We always come here for nail polish and hair stuff! Love it! read more

A woman I believe is the store manager yelled at my husband and was very rude to me. We parked there for me to shop. My husband was going to H-mart across the street to buy a drink, while I shopped. She came out and started yelling at him and proceeded to threaten to have our vehicle towed. I was a customer, which means we were authorized to park there. I informed her that she her yelling was uncalled for, and that she should not tow my vehicle. As I explored the store - almost immediately - she raised her voice at me again. She was telling me not to enter the part of the store that was for professional stylists. However, I wasn't even near the section. I was extremely upset, and my husband returned confirming that he did not want us to spend our money in the store, and I agreed. Her behavior was completely uncalled for. She did not apologize. Instead she double-downed on her rudeness. She didn't make amends for her error by being polite to me. Just awful and rude in every way. If I could give zero stars, I would! read more

No ethnic products. I was looking for castor oil or jojoba oil was told they only have normal ones which I guess are Argan and Moroccan. read more

Island Beauty Supply - The outside of the store - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

The worst, nastiest customer service from this business today. The manager of this store has nasty attitude towards customers, because of paying with credit card??? At first I said that I will pay with credit card, but unfortunately, I bought too many items which totaled up to almost $400. Thus I paid with credit card (what kind of person carries $400 in cash). Soon after, the cashier started to struggle with the register system, and the manager kept making very angry faces and blamed me for paying with card! The manager also said with an annoyed face that, "All sales are final. No returns.", so I ask about what if there is manufacturer damage? She said I will check all the items right now, but she didn't check, because lots customers waiting behind me waiting, The manager never really said goodbye either, just push my items and go to other customers, she treated me like dirt, she ruined my day and it's so sad about people who don't like the there duty, just quit your jobs! And learn professional work ethic, Don't chase a way good customers!!!! There's no shopping here anymore! My suggestion; Just don't shopping from nastiest customer service business like this place! No matter good or bad days you should be professional and treat the all the customers same and fairly! I spend nearly 400 dollars here, I should treated better than this!!! Period!!! Be nice to customers, they might never returned to you, Ms manager! Because of you my shopping experience there was really terrible!!!!! read more

Island Beauty Supply - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

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The worst customer services!!! Every thing is over price!!! I'll never go back some racist people too! They barely have anything!

i just walked by and was like i need to walk inside. They have a great public section and a area for professional area. was able to buy some hair color. Great area for nail section open to the public. they gave three nice samples that i was so glad to try and get. I am going to be shopping here again read more

NOT OPEN TO THE PUBLIC. Must have a cosmetology license or sneak in with someone who does. Tough to find quality hair products on Oahu.

Worst attitude ever. Their parking lot has bunch of openings (no customer!) but they are unwilling to accommodate someone with disability. The lady went really mad when we parked. I wish they can spend more time doing the actual business. read more

I just moved back home to Hawaii from the mainland and needed to find a supply store. This was the first place that came up on yelp & I decided to come here since it's close to home. I've been to MANY beauty supply shops and I don't think I've ever had service like we did here. The staff is so nice & helpful. I got everything I needed and spent so much less than I'd originally thought I would. I love that it's a local shop, as opposed to cosmoprof, and will definitely be using them for all my future supplies. I loved that they loaded me up with samples too! The last salon I worked at, we only used one brand so I feel a little out of the loop about other stuff so I'm excited to try all this out. Side note: it's a little ridiculous that people are giving them one star for only selling to licensed professionals.. We have to make a living off of the stuff sold here, if everyone had access to it, we'd be out of jobs. If you want to buy stuff, go to Sally's. Leave the professional stuff to the professionals. read more

Parking is plentiful, right up front. The variety of items are good however...the service inside was non-existent. After about 15 min.... I found what I needed on my own. Checkout was not so cool. No line (add one star). I'd selected the wrong massage cream and paid for it. As soon as I did; I'd realized that the cream was not "pumpable" in other words; I could not use it in my pump. How can I provide a seamless massage regime for my clients without a pumpable cream? No prob right? Exchange it right? Apparently it was a problem. The dark-haired woman at the front was clearly irritated (in-spite of my obvious apologetic nature) that I'd wanted to exchange for a lower-costing item. Anyway.... customer-service not at its' best. My bad for mistakenly choosing the wrong cream. This place only sells to those who are licensed, the prices are average and I'm on the fence about recommending it to others. Cosmoprof in Waialae is another option. My suggestion; be nice to customers because they are the reason you are in business, thank you. read more

Love the little move to the air conditioned spot just off to the left of their previous entrance. It completely threw me off when I came back here since it had been so long and now I don't know where anything is anymore. It's kind of strange because if you're a cosmetology student, they don't ask for an ID at all, anymore. I was surprised when they said "oh, you're a student?" and just rang everything up without question or ID. I mean, it's good for you, but a little off the usual since you usually need a license to buy products. Business practices aside, they usually have the stuff other stores don't have. Luckily, they carry Moroccan Oil, which is super popular and can be hard to find. Generally speaking, if one beauty supply carries a hair product line, the other stores usually won't carry it since their contracts are typically limited to a single island distributor, so keep that in mind. Our cosmetology school brought in representatives from this store quite often. It's really a local owned and operated store so they are big on loyalty and "keeping it the family", so they depend on repeat customers and word of mouth. read more

Good parking, a so-so selection. All of the white gel polish was sold out. Their acrylic brushes were poorly stocked. Sales reps were very rude and constantly followed me around the store asking if I needed help every 3 minutes. read more