Had a blast at The Concert in the show room. The hostess with the cool silver boots knocked my socks off. What a beautiful woman. We had so much fun. read more

Isleta Resort & Casino - Travis Tritt concert - Casinos Near Me - Albuquerque, New Mexico

I'm actually in the middle of a stay right now and it is AWFUL. Checked in around 8 last night. After dinner, we realized the toilet in our room didn't work. The front desk doesn't answer the phone, at all, so after my husband went down to ask for maintenance, the guy showed up around 10:30. He was super friendly and fixed the toilet quickly, and he was probably the best bit of the whole experience. The room is shabby, all of the fixtures on the walls are loose, the front desk staff doesn't know how to answer a phone, room service doesn't answer (so you can't order, which means they effectively don't have room service on the weekends like they claim), the bathroom fan doesn't work, the windows don't open (which means there is NO WAY to circulate the stale, nasty air in the room), and the only way to contact customer service is by CALLING?!? No, thanks. We already know you jokers don't possess the intellectual acumen required to answer a phone. Go stay literally ANYWHERE else. You'll get better service setting up a tent in downtown. read more

Mostly slot machines and limited table games during weeknights. Tables were crowded. Otherwise nothing spectacular or bad. It was just ok but we all wished we went to Sandia instead. read more

I stayed at Isleta Casino & Resort for one night while visiting my partner for a work conference, and unfortunately the experience took a pretty disturbing turn. To start with the positives: the room itself was nice. The TV was large, the tub and shower both had great water pressure, and having a Keurig in the room was a convenient touch. The casino and on-site food options were decent as well - nothing over the top, but perfectly fine for a short stay. However, around 3 AM I woke up to something biting me. When I turned on the lights, I found bed bugs in the bed in our original room (432). It was honestly mortifying and left me feeling completely disgusted and unsettled. What made things worse was how the situation was handled. The front desk staff didn't show much empathy initially and asked me to capture the bug and bring them the pillow with the blood-stained bug on it before taking action. Only after that did they offer to move us to another room. On the bright side, Tina (the bellhop - unsure of her exact title) was incredibly kind and sympathetic when I explained what happened. She was the only person who made the situation feel taken seriously, and I really appreciated her. I'm still waiting to hear back from a manager (Tammy or anyone, really), which is frustrating. I was able to go home, thankfully, but my partner still has to stay there for several more nights. I'm genuinely concerned about him bringing bed bugs back to our apartment. At the very least, I hope the hotel takes proper precautions like heat-treating his belongings and both rooms involved. This whole experience felt very violating, and because of it, I don't think I'll be staying here again. If you do choose to stay here, I strongly recommend thoroughly checking the bed and sheets - there were no obvious signs beforehand in our case. read more

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I've lived in New Mexico for over 35 years. I've visited Isleta casino most of those years and truthfully Isleta is the worse casino that I've ever visited as far as slots are concerned. Everything else in the casino and hotel is comparable to other casinos. My suggestion is to take $100.00 and leave your debit card and the rest of your cash at home, if I say good luck I would be lying to you. Warning stay clear of this money grabber. read more

Did not get a good vibe about this place so I only spent $20. Lotta people walking around with uniforms and IDs but when he asked him a question, they all seem to pack as if it's a big deal to help you out. I was very excited to be out of state and be able to review something out of state and here's my first review and I am not happy with the customer service in general. Another crazy thing about this casino is that you cannot walk around with drinks in your hands as you can do in Colorado so because I didn't have a good vibe I sat at the bar by myself and the bartender doesn't know me so he's not gonna spend time to try to get to know me lol . Anyways, fully staffed fully equipped in the bathrooms and very clean all in all the whole can see you know it was very clean easy accessible. Probably will never go to that casino again, but I would like to try a different one in New Mexico..... Thanks For The Read Until Next Time.... read more

Isleta Resort & Casino - Casino - Casinos Near Me - Albuquerque, New Mexico

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Rooms are tired looking and the gym needs a major update as well. A few machines were not working and the equipment is outdated. Food was adequate but not remarkable. And a casino is a casino. I don't gamble so of no interest to me. read more

Rooms were dirty and the entire atmosphere was a disappointment. We were also told restaurants were open until 11pm and 1am but that was not the case at all- everything closed at 9 so the only food they had at 10 was the worst microwaved food/ taquitos I've ever had. Poor customer service and atmosphere all around. read more

***REVIEW for Babyface concert Isleta Showroom*** Intimate setting I loved every moment of being in the Isleta showroom I was personally greeted by the CEO, Karl Waitner, as well as the What a feast of music and in such a wonderful setting." "The music was absolutely world class." "The concerts were incomparably managed and astonishingly performed within an atmosphere that could not have been improved." read more

Isleta Resort & Casino - Here for the Babyface concert (6/15/24) - Casinos Near Me - Albuquerque, New Mexico

Stayed at the hotel last night while traveling through the area. It's off a bit from everything which was okay with us. Not many people there. Definitely was a good place for sleep before the next leg of our trip. read more

Isleta Resort & Casino - Casinos Near Me - Albuquerque, New Mexico

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I am extremely disappointed with my recent stay at Isleta Resort & Casino. I am traveling from out of state (Texas), and at approximately 10:45 PM I was asleep in my hotel room when I was suddenly woken up by loud banging on my door. Multiple police officers were outside my room due to a concern security had from earlier in the day. At no point did hotel staff or the front desk attempt to contact me directly or address the situation before escalating it to law enforcement. Instead, I was abruptly awakened from sleep and confronted at my door while police were already on-site, with no prior warning or communication. To make matters worse, I had originally only booked one night and was not even planning to stay another night. I decided on my own to extend my stay and book an additional night anyway. After this experience, I will never be booking here again. The entire situation was completely absurd considering nothing came out of it. In the end, there was no issue at all--just officers and myself essentially wishing each other a goodnight after it was confirmed that nothing was wrong in the first place. I also have not even been able to address the situation with staff. When I pass employees, I am simply met with stares and no attempt to speak about what happened, which makes the lack of communication even more frustrating. The timing, lack of communication, and handling of the situation were unprofessional, unnecessary, and embarrassing. I expected a much higher level of guest respect and professionalism from a resort of this size. This experience left a very negative impression and completely changed how I view this property. read more

I had the fry bread taco red chile with beef. It was good. I had good service at the chile ristra. The waitress was so nice. They really have good chips salsa and queso. read more

Isleta Resort & Casino - fry bread taco red chile with beef. - Casinos Near Me - Albuquerque, New Mexico

The floor of this casino is very small. The machines are way to close together which made it difficult to move around without being in someone's space or they in your space. There are alot of security personnel in such a small casino which gave an unsafe vibe. There is NO alcohol on the gaming floor, and NO smoking. The room was big, and hotel staff was nice but walking into our room it smelled like sewage and did not resolve during our stay. The food court was disgusting and overpriced. read more

Very bad customer service. We did a prepayment 1 year in advance. After our stay, the hotel credited us again We called them and you go from person A to person B to person C ..... still busy with following up this case Room 413 needs maintenance. The door handle falls off. The shower bottle in the shower is very unhygienic. There is also no communication between different departments eg reception and bellman/valet desk. We lost our luggage in the airport. There was a delivery from airport to the hotel. Bellman not aware of it and did no efforts to look for it We booked a VIP room. We should have extra's... which one ? Positive : a good bed and free parking. read more

I was there the other night during midnight gambling and I was winning money. Then a very rude fat female security guard that smelt like cheese came told me I couldn't vape in there. I thought you were able to vape or smoke in casinos. It's very uncomfortable when you guys have staff like that to not take care of their personal hygiene. Like seriously that security guard smells disgusting and has flakes coming out of her hair like take a shower. Another thing who hires someone like that to be security. Who is she going to protect I don't feel safe or comfortable lol. DO BETTER ISLETA!!! read more

Based on one visit thusfar, I played slots in the casino. It is fairly large and I was a bit lost - hard to get my bearings. Many slots in rows. I played for 2 hours or so. Was able to get a bottle of water (free). I had a fine time and would return. read more

Best casino in the Albuquerque area. Modern machines, excellent table games. Good food. And excellent payouts. People are service oriented and very helpful Highly recommend this Casino. read more

After passing through Albuquerque on our way to Ruidoso we decided last minute to pull into Isleta Resort and Casino and stay at there RV Park. The staff at the RV Park were extremely helpful, accommodating and friendly. They let us select our spot and it was beautiful. They did warn us about the train noise and yes it's a bit annoying but the everything else was so nice we didn't care. We went over to the casino to play a bit and have dinner at Embers Steak House. Sergio was our waiter and he was absolutely fantastic. In addition he made some suggestions and they were the perfect choice. After dinner we walked around the casino and played at for a little while. Once again every staff member we met was helpful and very friendly. We so enjoyed our stay. We are actually cutting out of Ruidoso an extra day early just so we can return and stay again at Iseleta Resort and Casino. I will post an edit and pictures on our return trip. Have a blessed day read more

Only problem I really had here was the older man pool attendant. Asked him a question about towels and he was pretty rude about telling me the process. Went to dinner and then went back to swim. He tossed the towels at my daughter in an aggressive manner. I was about to let him have it but I kept my cool and just walked away. Why does Isleta hire people like this with no people skills whatsoever? I'm sure that man hates his job. I hope he has a better day tomorrow... read more

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I'm not into gambling, but I stayed in the Isleta Resort hotel en route to Denver and was pleasantly surprised. What a great value! My room is modern, large, quiet, and has all the conveniences one needs. There's a spa and gym. I love the atrium and the architecture. I would absolutely stay again, due to value (about $100/night) and proximity to I-25 minus the hassle of getting around Albuquerque. Only negative is self-parking is a bit of a walk to the entrance, and while it's well-lighted, people were smoking pot in their cars and there was no sign of a security guard. read more

The only good part of our stay at Isleta "resort" was Christian, who checked us in at the front desk. He was accommodating, enthusiastic, and helpful. But, If you are looking for a fun and relaxing resort, atmosphere DO NOT go here! The fact that they're allowed to attach the word "resort" next to the name is actually astounding. We booked the executive hotel suite and the furniture was old and dingy with scrapes and peels on the fake wood, dingy brown paint and holes in lampshades. There was not a lining under the bedsheets and the boxspring was exposed!!!! The carpet was old and dirty. The garden bathtub, which I was looking forward to using based on the website description was actually dirty, and the porcelain was peeling. Normally resorts offer continental breakfasts but they only have a cafe open to purchase breakfast. The pool was indoors and swarmed with about 20 children at all times including children invading the hot tub outside. There was constant noise of loud people and loud cleaning staff the entire time we were there. We had to call the front office to see if security could come and quiet down the hallway at night. From outside, it looks like a wonderful place also from the website descriptions. But honestly, you would have a better time and feel clean and safe at a Holiday Inn Express or Best Western , who at least offer clean and updated rooms, continental breakfast, and glasses to drink out of, not paper cups. read more

Had a terrible experience staying here. Hotel had a horrible bed bug infestation. Had to check out in the early morning hours. Had been bitten and had to seek medical attention. Was in tremendous pain and extremely uncomfortable for days. The hotel and management was very unresponsive and uncooperative. They didn't believe me until I showed them pictures of the bugs and bites. Please be careful if you choose to stay here. This isn't the first complaint about bed bugs at this property. read more

I visited from California I'm a high roller at Yamaha Was down a few thousands to end the night I had 2 times hit 2 100 and + free games first one was 600 $ pay last one was & 1000 and + they was so cheap that never added the 1 thousand plus to my winning after reaching out to the supervisor said it was a malfunction just for 1 thousand which is nothing to a gambler sad never will go back and don't recommend read more

GOOD: front desk HOTEL Andrea , and Gwen gave phenomenal service made sure I was comfortable that I had the best room that if I needed any upgrades, whatever I needed in supplies and just all around very friendly smile made me welcome. I give both these ladies props and hope the hotel casino sees this and gives them a pat on the back, shakes their hand and upgrades them within the casino hotel . This is who you want to see at the desk after you fly many hours on a plane and come from the airport . They care of all their job they care about the people. Everything was good because of them. The casino was good. I was there on weekdays not as many people, but they have a nice little poker room. I was actually in a tournament got to the final table. We chopped. The profit was very good for me. I also won some good money on the slots, but did not win at the table games. I'm from Chicago and the casinos are very tight there. This wasn't too bad. I didn't see any big jackpots, but you can win money here. The people were most friendly to that were coming to the casino to play, especially the poker room. Everyone good to me everyone in the casino that worked was good friendly. Plenty of parking outdoor pool, hot tub and also in my room had a hot tub and a shower . TV was really big in the room lots and lots of space and a mini fridge . Casino look great the lobby area, the hotel perfect things to do there a few restaurants, but everything does close earlier due to the traffic that comes in there . BAD: i've seen this in other reviews. The place is not full of bugs. I did not itch. I did not get bites, but I can say that the staff does not fully clean the rooms perfectly. I found what looks to be boogers dried up on the wall, each room from the toilet room to the bathroom to the living room. There was a lot of marks knuckles in the wall cracks very outdated. I'm surprised when it's a casino hotel they should be the best why not upgrade and make the rooms look as great as the rest of the building.. When I come here again when I come out here, yes I'm not living here so I don't care how outdated it is like the shower. I know they're not cleansing the water so it's very hard water so much calcium bleaching the walls the floor, the on and off switch. . Do I take a chance going somewhere else not needed I'm not gonna live in the room, but that's all the bad I have is that it's very outdated and ownership should do something about it. They should walk through the rooms and really see what's going on that it needs to be painted and needs to have walls fixed handles to the shower and other places rehang towels are very loose. . I would normally give the hotel room like a 1 because of that, but since the two ladies at the front desk, they made it better and the casino made it better so I'm not telling anyone not to come here. You should just don't think the room is fantastic .. read more

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We stayed at the RV resort and dined at Embers Steak & Seafood Restaurant. The food was fabulous! The atmosphere was charming and our server, Khaila Zunie, was exceptional; making our dining experience a delightful 5 star evening. read more

Rooms were clean and roomy. Fresh, no cigarette smell in the lobby. Would recommend the short drive from Albuquerque if you are traveling. read more

Isleta Resort & Casino - Casinos Near Me - Albuquerque, New Mexico

My boyfriend and I visited the casino yesterday for his birthday and it was amazing! We ate at the Chile Ristra for lunch, and the food was amazing! Then we spent the day at the spa for a couples massage and to enjoy the amenities. It was very relaxing and peaceful. We will definitely be back again. Our massage therapists were Rosemary and Kyle, and they both went above and beyond and did a wonderful job! You will not be disappointed! read more

Great find as the price was absolutely a great value. The casino is ample and clean. The rooms are clean and we just loved the mattress. Location was a bit further south of I40 and Old Town but not soo far that you are isolated. The rooms are clean and the staff is super super friendly and helpful. We enjoyed our stay. Next visit to Albuquerque we definitely will stay here at Isleta. read more

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Bring earplugs - the walls are paper thin, and I felt like I was *in the room* for some very loud adult activities next door - that is NOT what I had signed up for just to get a night of sleep near the airport. The pool area was packed with children, and I kept feeling hair so not sure how clean it's kept. The gift shop was overpriced, to be expected in a casino, however they had expired biscochitos and cashier told me they had to throw it away instead of giving me a discount when I told him. Bartender wouldn't let me order a drink and take it up to my room at the bar. Finally, as I waited to check in, the front desk attendant who was doing nothing when he arrived to his station (and saw me waiting for the other attendant who was helping someone already) asked the person behind me to come up as soon as she arrived, while I had to continue my wait (?!) Nobody who worked here was friendly, and the only smiles I encountered were from other guests. This was all on a pretty slow Thursday night. Calling this a 4-star hotel is a stretch, though I will say the shower was wonderful with hot water and great water pressure. read more

Raquel E saved my trip! She works in reservations and I called to check in my room. Somehow it had been cancelled by someone in our party. Raquel took the time and called the manager and he was able to rebook with the same rate. I appreciate this generous hospitality. Especially on a sold out concert night!!! read more

We stayed in their RV campground and we would stay there again. Friendly staff, and nice grounds. The sites are a little close but they are clean. There are two small lakes on the campground, and you can buy a license to fish. The lake can be used by day campers so the campground is not just for campers. The rv park is down the street from the casino so they have a free shuttle that will take you back and forth. The casino is a non smoking casino which was really nice and they have a free soda bar and coffee bar that someone pushes around. Their restaurant was closed at the time so we ate at the food court which was not bad. We didn't gamble so can't review the slots, but they have a nice gift store with some unique jewelry and gifts. read more

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This is your typical casino "resort". Looks all glitzy on the outside but worn on the inside. I liked all the restaurant servers and bar tenders. The valet personnel were excellent with our car and luggage. As usual, don't visit these on the weekends they are extremely crowded. I loved the attached golf course and the staff read more

Casino is nice but we had a hard time finding the entrance to the hotel and had to walk quite a way to get to the casino entrance (you are required to enter there) then get a players card and finally after traveling all day we were able to check in and get to our room at midnight. Everyone is required to wear masks even if fully vaccinated. Now on to the hotel info: Rooms are nice Very clean Quiet Staff was gracious and patient with us. read more

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This was my first time playing Bingo at the Isleta Casino. The room is off the Casino floor, it's spacious and clean. The employees were very helpful especially Janice who was my Cashier. She told me about the games, explained where everything is and what is available. The sound system was just right, not too loud, not too soft. They have their own restrooms that were clean and stocked. There is a room for drinks. There is also one restaurant. We had a good time. read more

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One roulette table open only. Asked manager to see if they could open a second one since there where many people waiting for it. They decline. Management team is rude, I am here from out of town and will not come back or recommend this casino. read more

I was very impressed with my stay at the hotel, it was super clean and stylish. Beds are comfortable and there is a lot of security so I felt safe. The casino is bigger than I expected the slots are modern, I especially like Wheel of Fortune! The indoor portion of the pool was perfect since it's still pretty cold out. Would recommend, it's entertaining and convenient. read more

This is the third year in a row we stayed at this resort for a state convention and the third year our reservation has not been correct. The room is awful from the non draining sink to the horrible noise when you flush the toilet and the towel rink missing by the bathroom sink! Patty in the tiwa lounge is rude and the valets are lazy.The location is so far out of Albuquerque that you have no choice but to eat their crappy food even room service sucked! Honestly I have had a better experience at motel 6 for less money! I wouldn't stay here if I didn't have to and honestly will skip the convention if they continue to have it here. read more

This was a weird stay. Saw a decent room rate and decided to book a room via Expedia. To start, the Casino itself and hotel facilities were considered average for a venue at this level. I was actually looking forward to the stay and playing a few games but..... I'm just going to say AVOID THE HOTEL until after COVID. I have physical disability and the stay was massively difficult for me. Here are the main issues I had: - One entrance in and out of the facility. While I follow the logic, the Hotel is pretty much a separate business from the Casino, and needs to be treated as such. No direct entrance to the hotel. No Valet. No access to baggage carrier or any help. It was actually storming outside too, with ineffective shuttle service. ---- It was not practical for a handicapped guy to carry bags to the hotel room from the parking spot during a thunderstorm. As a result I literally had to change clothes the next day in the "parking lot". I'm not making this up. -Forcing your hotel guests to sign up for a players card just to get to their room is an obnoxious and RIDICULOUS. Their excuse of wanting to track possible COVID movement through the cards is flimsy and weak. A couple of pros: + Every staff member with exception of a blackjack dealer were exceptionally friendly. Actually makes me feel bad for leaving a 1 star. + Thank you tribal police and security for not disturbing me while I was changing into clean clothes. I appreciate the dignity. (Even though they were eyeballing my vehicle. Bottom line: While I sympathize with concerns regarding COVID and the local community - OTHER ailments existed BEFORE the pandemic! Local lawmakers and top level management will hide behind it as an excuse, but if its really that big of a concern, close the hotel. Isleta Casino should be banned from online hotel booking services with these kind of business practices in place. Not worth the price. Not even close. The lawmakers and hotel decision makers for these policies need to be ridiculed out of a job, or close the business. This is only my 8th 1-star review out of 280 at the time of review, so I hope it says something. read more

Isleta Resort & Casino - Yeah hard to do when I don't have the ability to move my bags to the hotel. These guys can walk off the cliff with their practices - Casinos Near Me - Albuquerque, New Mexico

Off the hustle and bustle of interstate 25, this place is your New Mexico oasis. The rooms are luxurious and clean. Staff are polite and friendly. Although this place has a casino adjacent the hotel, you cannot here the machines through the doors and that is a plus. Truly a great place to stay! read more

From the moment we arrived to valet (seriously, after moving across country with all of our stuff and feeling miserable), we were greeted with such warm hospitality! The customer service here was awesome and so was our stay. Our room was impeccably clean, quiet and just what we needed. We played some slots, drank at the bar and then got dinner at the Panda Express. All fantastic experiences. Would definitely come back! read more

Isleta Resort & Casino - Casinos Near Me - Albuquerque, New Mexico