I used to hate having to make a purchase at Bath a Body Works because the staff pounces on you and…read moreyou are told about the same sale four times and they attempt an upsell twice. They must have a commission structure. Then I found this store. It's so much more chill here. I get told about a sale once, no aggressive upselling, and the staff actually remembers you. I get same things every time I go: detergent in the same scents, bar soap, and body wash for men, the same three candles, and a specific scent of air freshener. When they made the air freshener into a candle the sales lady was genuinely excited to show me because she remembered I asked. Then for the first time ever I asked her if there is anything else she thinks I would like. She remembered what I got every single time and went straight to the bar soap and said "I know you like freshwater and I think you would like ocean. Also the graphite soap is less sweet than the noir and you don't seem to like sweet. Every single suggestion this lady made was based off of actual preferences and not just a desire to make sales. She was suggesting things instead of what I was getting and not in addition to. I ended up getting to the resister and hopping out of line really quick and grabbed my usuals as well because I just wanted to make a bigger purchase because of her. I've never had a sales experience like that in my life. Like... I called corporate to tell them how much she got me to buy and that her sales process is incredible. It's only this bath and body works though. Anywhere else and they are all over you basically trying to put things on your basket forcibly.

I shop here quite a bit and the staff is always friendly and helpful. However, today they went…read moreabove and beyond. I had earned a reward and the app was down. Jennifer, who I assume was the manager helped to call the number along side her coworkers (as she also had to deal with a police report) to get my reward. It took quite a while, but they all worked together and were utterly fantastic. I got everything I wanted and my reward. I'll be reporting this to corporate as well. Thank you ladies!!!

Buyer beware, this store will over charge you if you are not diligent and check the pin pad against…read morewhat the total they tell you it is. Tried to overcharge me almost $10 on Sunday!

Great place to get candles, fragrances and body lotions. Pay attention to the changing of the…read moreseasons. because there's limited availability of some holiday scent. Also there's, always a sale going on here. So take full advantage of the sale. So it's well worth the trip, especially if your looking to make gift baskets for a special occasion.

Amazing customer service! Amy and Maria were phenomenal!! Amy helped me pick out a great scent and…read moreMaria honored a coupon I had just received in the mail that went to the wrong address! They were both excellent!! lower level!!!!

So, I definitely love their hand soaps, candles, and a few body sprays because I'm pretty sure…read moresomeone brainwashed me when I was a teenager. Haha. I will always get excited when their overpriced merchandise goes on sale, and I'll probably buy some. Other than the few items listed above, I don't really care for any additional products.

Not to be confused with Back & Bunny Works, which is an innovative new massage technique using…read morerabbits. This is a quiet sweet and lonely Bath & Body store way down in the McKinley Mall - even though it's probably more busy than most of the stores in this old sleepy mall. They have a lot of great stuff if you like sweet smelling things for the bathroom and Barbie is a big fan. I do like this location and you will often have the store to yourself especially in the daytime on weekdays.

I wanted to take advantage of candle day last week but wanted to avoid the scene of the mall with…read moreall the crazy parking, crowds and long lines. I didn't leave out until after 5 hoping to finds some of the mew holiday scents. I managed to get Apple Hot Toddy Black Cherry Merlot Frosted Coconut Snowball Spiced Gingerbread Mahogany Coconut Sweater Weather Merry Cookie Champagne Toast Cranberry Pear Bellini Caramel Drizzle Despite all the crowds and the how long of a day these associates had. They were helpful, friendly and keeping the lines going. They were well stocked for the type of day it was. The store was clean and they ran a tight ship. I always look forward to some nice scents to share with teachers as holiday gifts.

This B&BW is a relatively small store. That being said, they carry the staples but tend to be out…read moreof things more often than not. It's disappointing to come in here with coupons and not be able to find what you need. Though, the foam pump soaps are always a good bet if you need to get your purchase total to $30 to save $10. I love the soaps and candles from here. My dad has become a huge fan of the anti-stress aromatherapy line (he loves the eucalyptus mint scent) from here. The aromatherapy stuff is rarely on sale (though you can use coupons on it) but keep an eye out for deals. I got 50% off on it last year in January. Should have bought a year supply! Anyway, it's great that there is a store at Eastern Hills. Just wish they had more stock of popular items!

I've been here a few times, never purchased anything. Every time I walk into this location the…read moresales associates are inattentive, on cells phones or standing around speaking to one another. There's always at least 2 employees and I've never been greeted, not once! This location is extremely dead and you'd think their customer service would be on point, nope! I asked if it's normal to not greet customers the lady just looked stupid and said "sorry oh hi did you find everything okay" pathetic! I live in the area and shop at NYC mostly, stop into bath & body here and there check out new fragrances then go to the galleria to purchase. Can't speak? You will NOT receive my hard earned money. Sorry not sorry!

This is my go to place for hand soap and candles. Even during the pandemic, I was able to order…read moreonline to make sure I had soap for the house. If you wait and use coupons and hope for a sale. You can get both for a real good price. I love the aromas of the candles and the scents of the soap is so soothing. And they change with the seasons so you can are getting in the spirit of time of year.

Perfect place to come to for very good smelling lotions, soaps, and candles. You can always find…read morewonderful smelling scents, especially during the holidays to fill gift baskets with.

Consumer Square has a new resident…read more Buff City Soap is a franchise company started In Memphis and headquartered in Texas. Buff City Soap sells plant based products in a variety of scents. They also sell coordinating spray bath oils and bath fizzies, body butters and lotion sticks. Not to mention laundry detergent, hand soap, shave bars, lip balms and scented Epsom salts to name only a few. The staff is friendly and helpful and if you don't find a scent or color you like, well they have a kitchen to make it for you. Why four stars you ask? Well sometimes things look wonderful but strange things happen. One of the fizzie balls was given as a gift to a friend who loves taking baths. This particular one had rose petals in it. Lovely until you let the water out of the tub and the tub is pink and coated with tiny pieces of rose petals. Although the person really liked the fizzies it wasn't an easy task to clean up. The soaps , with their quirky names like All Hail The Queen and 716 Sunset, are made in the store daily.

I'm glad I received a coupon in the mail, because this place is really neat! In addition to bar…read moresoaps, they carry shave bars, lotions, other body products, as well as powder laundry detergent. Also in store there's a soap bar to make soap! I purchased two bars of soap and a shave soap. This is a cute place to shop for soaps, there's plenty to choose from, and the staff is friendly and helpful.

Terrible customer service Miss representation about the hours or they don't care to be available to…read morecustomers when they say. Do they offer bags or too cheap to provide them can stand by their product product defects. Their products filled all over my car made a mess and they blamed me because he said you can't travel with. He said it still is not good. Why don't they just fix her product? Do you want me to pay full price to replace it? She won't even offer a discount.

If your looking for clean bath & body products Renew Bath and Body on Elmwood Ave should be your…read more"go to" for these needs! They even have organic sunscreen "Whish" is the brand and it's the best because I never burn when using this and it smells amazing without that "sticky" sunscreen feel. Renew Bath & Body also sell some local brands and one of my favorites is by Zandra. The sugar body scrub in the almond fresco scent is amazing. Your skin feels extremely smooth after using this and it's smells great! The owner and workers and very friendly. If you have any questions they are knowledgeable as well. Renew Bath & Body will also complementary gift bag wrap your purchase too! I can't wait to go back and buy some good quality items for others for gifts or myself. #supportlocal