ITA Airways

1.9 (7 reviews)

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ITA Airways - Airlines Near Me - Jamaica, New York

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ITA Airways - Breakfast on flight to Italy - to renew our 35 wedding vows. - Airlines Near Me - Jamaica, New York

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Leah S.

Elite 26

121

149

569

2 years ago

I recently bought a flight , round trip with layover in Rome. I was looking for a better deal and the price was competitive. They are punctual and every part of the flight was on time. I bought economy so there was not much leg room but that was expected. The food was so so but they had really good wine. The crew was polite. So basically I got what I paid for and got safely to where I wanted to go. I would use them again. read more

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Echo L.

440

127

3 months ago

Never fly this airline. It will only depress you. Anger you. Age you. Frustrate you. Pain you. Make you cry. It is the worst airline on the planet run by the worst people. If you do not take this review seriously and you do choose to fly them, then do not complain when the trip breaks you. You have nobody but yourself to blame. You have been warned. There are so many options. And if it means you pay a little extra with another airline then trust me that's money very well spent. Peace of mind, comfort, and professionalism is well worth paying a bit more for. Again, do not fly this airline. read more

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Lenny K.

Elite 26

406

1069

564

3 years ago

I recently flew this airline round trip from JFK and Milan. I found their app clunky to use but felt that their personnel at both airports as well as in flight to be pleasant and helpful. read more

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Robert D.

3 years ago

My flight back from Rome was awful....No internet, broken seat, broken armrest. BUT that's not the worst of it. I made a complaint weeks ago and STILL have receive NO RESPONSE. Awful customer service!! read more

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Adam F.

2 years ago

We were on the way home from Santorini. First flight from the Island to Athens went smoothly. 30 minutes flight on the board of discount airlines. ITA was going to take us home (NYC) thru Rome. Lady checking us in (4 hours to the flight) for some reason tried to put us on the earlier flight in case our flight will be delayed. She was on the phone but her older colleague advised her not to bother. We had one hour between the flights in Rome and our flight wasn't delayed. We took it as a good fortune. Then things turned to not so good. First was a problem with getting bus to pick us up (not an airline fault) then we were sitting on the plane for over an hour to take off. Pilot apologized and promised to try to make time. We landed in Rome at the time of departure of our NY flight. Nobody waited for us and gave us any direction where to go or what to do. Me and my wife weren't alone. There was Nevada track and field team and their coaches with us. About 25 people together. We were running crazy. Our ITA flight to NYC wasn't listed on the screen. There was Delta flight scheduled to departure at the same time. We run to that gate. Long run. We got there and we were told that flight was delayed and we are actually early. We showed them our boarding passes. It made us happy and relaxed.... We thought Delta being partner with ITA ... we were in the right spot. This flight was scheduled at exactly the same time. Unfortunately we were wrong.Minutes later we were told that our ITA flight it's departing from the other gate. We got there to see maintenance lady cleaning the desk. Nobody was waiting for us. They had flight manifest and knew 25 passengers were missing and why! Nobody there. Our plane was sitting still next to the gate. Door closed. Different airline folks next door told us where to find ITA people. Well. ... when we got to ITA stuff they told us we are late and we need to go to the place in the middle of the airport to reschedule our trip home. Plane was still sitting at the gate! When we got to the rescheduling people they couldn't understand our frustration. Actually two ladies sitting there got personal and showed anger. We needed to get to NYC the same day. I needed to go to work next day and Nevada people had to make connections flight from JFK. It was 4 pm in Rome. No good. The only one lady (third one. The youngest one) showed real interest in helping us out. They started to argue between each other at one point. I thought we are going to witness a fight between them. Eventually... me and my wife were told the only way we were going to get to NY is next morning flight. Ok... it is what it is. They offered a hotel and taxi to get there and back. They told us where to go to get a cab. On the way there ... (thank God) we stopped to use the restroom. That's the place where the youngest lady from rescheduling people found us. She told us that we were given wrong directions and taxi company name. She walked us the opposite way. She told my wife she wanted to help us but didn't want to embarrass two other employees who took our passports (!!!). Trip to the hotel took about 40 minutes. We were surprised cuz hotel looked filthy and neighborhood wasn't great. We've been in the Rome before. Our room had broken refrigerator and AC wasn't working properly. It was hot summer day. We were told dinner was included. Great. We love Italian food. We took short walk around hotel. Nothing there except a lot of trash everywhere. Hotel staff told us dinner will be ready at 9pm. Ok. Few times they told us restaurant is busy and (at 11pm) reception lady told me she will bring it to the room. No problem. We are easy people. Few minutes later she showed up with two plates. We got cold leftovers from refrigerator... some zucchini, string beans and spinach from the can.I couldn't believe. It looked like an insult. I returned plates. I would prefer to choose and pay for my food and hotel so my wife would not have to go thru this. There was no place at 12 pm to get food there and she was too tired and upset to go to different hotel. Next day ... we ask (at the airport) if ITA is using one hotel to book passengers who missed their flights. The answer was no. The use any available hotel. They have agency to do so. I guess the ITA personnel wanted to punish us for trying to get home on time. read more

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Tom S.

4 years ago

STILL no response, no customer service, lost 10 total pieces of luggage, a total dumpster fire of an operation, I would recommend rowing in a boat from America to Italy instead of flying this clown show read more

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Rudy P.

4 years ago

customer service is horrible they changed the type of airplane for my flight that didnt have premium economy and offered me business class for 300euroes more I agreed and when I got the email it was changed to economy called customer service and keep telling me someone will call me i am still waiting read more

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More info about ITA Airways

Van Wyck & JFK Expressway
Jamaica, NY 11430
JFK Airport
Directions
(877) 793-1717
Call Now
Visit Website
https://www.ita-airways.com/en_us/

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Does ITA Airways have free WiFi?

Yes, ITA Airways has free WiFi.

Ask the Community - ITA Airways

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**FOR 24/7 help** call 855-51𝙾-5815** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

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Norse Atlantic Airways

2.0(81 reviews)

0.6 mi•JFK Airport

Norse Atlantic Airways Customer Service, and overall I had a good experience so i've booked my very…read morefirst vacation, U-188855-A-02961* but since i lack the knowledge etc... decided to go to a travelling agent and they booked everything for me, however when i came home i looked up the airline they booked which is Freebird Airlines, and i saw a lot of negative reviews. So i instantly got worried, looked up some other airlines and some of them had worse scores, some of them better, but im not sure if this is actually something i should be worried about or not could someone please help me out here, should i see if i can change airlines for my own safety and peace of mind or does it not matter? The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Norse Atlantic Airways Customer Service -- U-1844540-K-4428*: Honestly, I wouldn't worry too much…read morejust because you've seen some negative reviews about Southwest Airlines. My flight is already confirmed, and almost every airline has people who had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I'd just check the basic safety information, make sure everything is ready for the trip, and focus on enjoying the vacation. Hopefully you'll have a smooth flight and a great first travel experience! The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give Airline Airport Services 4 out of 5 stars. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

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Uzbekistan Airways

2.3(3 reviews)

0.6 mi•JFK Airport

the only way to go to uzbekistan -- get on at jfk and get off in tashkent, uzbekistan, straight…read morethru flight!!!! other routes take about 2/3 hours longer and that is mainly due to layovers in different cities

Their representative in Dushanbe International Airport tried to extort more money from me than the…read moreservice costed and wanted me to pay cash. After I refused he started threatening me and cursing. I reported it to the company and they basically did nothing. Just sent me some bs reply. They never get back to me with investigation follow-up and stopped answering to my emails and online chat. I'll walk than use this airline again!

Qatar Airways

4.1(35 reviews)

0.3 mi•JFK Airport

Qatar Airways Customer Service -- U-1888550-A-2961*: Honestly, I wouldn't worry too much just…read morebecause you've seen some negative reviews about Delta Air Lines. My flight is already confirmed, and almost every airline has people who had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I'd just check the basic safety information, make sure everything is ready for the trip, and focus on enjoying the vacation. Hopefully you'll have a smooth flight and a great first travel experience! The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give Airline Airport Services 4 out of 5 stars. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Qatar Airways Customer Service, and overall I had a good experience so i've booked my very first…read morevacation, U-18666-A-587070* but since i lack the knowledge etc... decided to go to a travelling agent and they booked everything for me, however when i came home i looked up the airline they booked which is Freebird Airlines, and i saw a lot of negative reviews. So i instantly got worried, looked up some other airlines and some of them had worse scores, some of them better, but im not sure if this is actually something i should be worried about or not could someone please help me out here, should i see if i can change airlines for my own safety and peace of mind or does it not matter? The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

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United Airlines

1.0(4 reviews)

0.6 mi•JFK Airport

I've posted about UA before…read more Suffice it to say that, if money is a factor, I would far rather fly economy on JAL, ANA, Singapore, Emirates, Qatar or any other respectable CIVILIZED airline than on United or most other US flag carriers. I suggest that you do the same. I believe that it is better to have a seat that does not lie flat but have decent food (i.e. food that doesn't test your gag reflexes), flights that leave and arrive on time, clean restrooms, and pleasant staff, not to speak of your baggage arriving on the same flight as you do, then stretching out with worry feeling aggravated throughout the entire flight. I'll leave it up to you which is more important - lying flat or your sanity. Choose wisely!

3:32 flight was boarded loaded and ready to go. Airline then ordered everyone off the plane and…read moreinformed everyone that weather at Newark was the issue. Radar/weather app at the time did not indicate that. Passengers were told we would reboard at 7pm. Once again plane was loaded but delayed by some " luggage issue". At 9pm the plane having been already lined up on tarmac was returned to gate. The thunder storm by now had actually reached Newark (3-4 hours after we were due to arrive initially). Plane was reboarded for the the THIRD time at midnight. We arrived at Newark at 2:40 am. 11 hours late!! Terrible operations and logistics. No meal vouchers no info on hotel accommodation. Not exactly " one shining moment" I expected more from United

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LEVEL

1.0(3 reviews)

0.6 mi•JFK Airport

Worst experience ever. Booked ticket 9 months early. Then, at the gate, put on standby. We were…read moredirected to call customer assistance... no answer. Arrived in Spain, Bags missing. Eventually, they arrived 3 days late. At least the cabin crew was nice. I wish they ran the airline.

Flying LEVEL to Barcelona was the WORST flying experiences in my life. There is basically no…read morecustomer service. The so-called customer service number is inoperable. The seats were worn and extremely uncomfortable. There is no wi-fi, no in-flight entertainment and they don't even serve water on a EIGHT HOUR flight. WATER! If you pay for assigned seats...Level will change your seat without notice with no recourse. Every aspect of flying is an up-sale and the staff is rude and unprofessional. The plane did not even have a logo on it! Just a white plane that looked old and dilapidated. DO NOT fly this horrible airline under any circumstances. I do not recommend LEVEL and will advise all I know to never use this airline.

British Airways

2.4(13 reviews)

0.6 mi•JFK Airport

British Airways - I've flown a few times with them and so far my journeys have been overall…read morepleasant. Generally i've found the service staff courteous and amenities slightly better than stateside airlines. Pretty normal legroom and seat comfort compared to other regular service airlines (versus budget airlines). Their headquarters is located at London Heathrow with substantial representation in flights out of London Gatwick. At JFK their flights depart/arrive to terminals 8, having moved since 2022 from terminal 7. They don't have exclusive gates and have flights located in both concourses B and C. The waiting areas at some of the gates in terminal 8 could use more seating, it gets pretty crowded before departure with lots of people standing in the walkways. British Airways is part of oneworld airline alliance which means they have codeshare flights and you can earn points across different airlines if you sign up for their frequent flyer program. The points can be redeemed for flights or discounts on flights depending on the specific airline. You can also accrue points (albeit slowly) via purchases if you sign up for their associated credit card. The 15 member airlines are Alaska Airlines, American Airlines, British Airways, Cathay Pacific, Fiji Airways, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Oman Air, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, and SriLankan Airlines. Most of these fly out of terminal 8 at JFK.

British Airways was fine the last time I traveled to London. I'm really surprised by the low stars…read more This review was prompted when I found the draw string bag I was given. I'm not sure if they offer any perks like this currently. It is very well made although it doesn't hold as much as other drawstring backpacks I own. Whether you get free stuff or not sometimes flying British Airways is the most convenient way to travel. I'm recommending.

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Comfortable and ready to go...

Really big plane

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Posted with review 09/14/25

China Eastern Airlines

5.0(1 review)

0.0 mi•JFK Airport

Took CZ300 from JFK-CAN then transfer at CAN to another CZ operated flight to another airport in…read moreChina. Check in time are relatively short but be sure you arrive here early because the line filled up with people very quickly. The staff at the check in counter are very friendly, and answers my questions about luggage transfer. Flight departs on time and the crews are very friendly as well, the foods on board are delicious, however the entertainment system is a set back. During our flight the system was shut down for around 20 mins before it was restored, and when we are above Mongolia, the flight map in my entertainment system and few nearby passengers' flight map won't load up, overall a pleasant flight. I will consider flying with China Southern again in the future when go to China if the price beats other airlines like this time.

LOT Polish Airlines

3.5(41 reviews)

0.4 mi•JFK Airport

LOT Polish Airlines Customer Service -- U-1844540-A-4428*: Honestly, I wouldn't worry too much just…read morebecause you've seen some negative reviews about LOT Polish Airlines. My flight is already confirmed, and almost every airline has people who had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I'd just check the basic safety information, make sure everything is ready for the trip, and focus on enjoying the vacation. Hopefully you'll have a smooth flight and a great first travel experience! The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give Airline Airport Services 4 out of 5 stars. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

LOT Polish Airlines Customer Service, and overall I had a good experience so i've booked my very…read morefirst vacation, U-1855265-A-3023** but since i lack the knowledge etc... decided to go to a travelling agent and they booked everything for me, however when i came home i looked up the airline they booked which is Freebird Airlines, and i saw a lot of negative reviews. So i instantly got worried, looked up some other Airlines and some of them had worse scores, some of them better, but im not sure if this is actually something i should be worried about or not could someone please help me out here, should i see if i can change Airlines for my own safety and peace of mind or does it not matter? The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

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LOT Polish Airlines - I recently used **Airline Airport Services** for their **Southwest Airlines Customer Service**, and overall I had a good experience. My book

I recently used **Airline Airport Services** for their **Southwest Airlines Customer Service**, and overall I had a good experience. My book

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LATAM Airlines

2.6(43 reviews)

0.4 mi•JFK Airport

Latam Airlines Customer Service Number -- U-1866346-A-5014*: Available 24/7. Honestly, my flight is…read morealready confirmed, and I'm mainly looking for information about Latam Airlines Air Lines customer service, cancellation, refund, seat upgrade, baggage allowance, and flight changes. I wouldn't worry too much just because I've seen some negative reviews. Almost every airline has people who have had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I booked my trip through a travel agent because I didn't have much experience with the booking process, and they handled everything for me. After coming home, I started looking up the airline and found quite a few negative reviews, which naturally made me a little worried. I also looked at reviews for some other airlines, and some had better ratings while others had worse ones, so I'm not sure how much importance I should actually give these reviews. What matters most to me is having clear communication and reliable customer service if I need help before or during the trip. If I have a question about my booking, cancellation, refund, seat upgrade, baggage, or a flight change, I'd like to get a clear answer and understand the process properly. Hopefully, the staff can explain everything clearly and help resolve any issue without too much hassle. The booking process itself has been straightforward so far, and I haven't had any major problems with my confirmed flight. My main concern is simply whether I should be worried because of the negative reviews I've seen online or whether this is something most travelers shouldn't overthink. Could someone please share their experience with customer service, flight changes, cancellations, refunds, seat upgrades, or baggage allowance? I'm mainly looking for some practical information so I can have a better idea of what to expect and have some peace of mind before my trip.

Latam Airlines Customer Service Number -- U-1877906-A-7691: Available 24/7. Honestly, my flight is…read morealready confirmed, and I'm mainly looking for information about Latam Airlines Air Lines customer service, cancellation, refund, seat upgrade, baggage allowance, and flight changes. I wouldn't worry too much just because I've seen some negative reviews. Almost every airline has people who have had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I booked my trip through a travel agent because I didn't have much experience with the booking process, and they handled everything for me. After coming home, I started looking up the airline and found quite a few negative reviews, which naturally made me a little worried. I also looked at reviews for some other airlines, and some had better ratings while others had worse ones, so I'm not sure how much importance I should actually give these reviews. What matters most to me is having clear communication and reliable customer service if I need help before or during the trip. If I have a question about my booking, cancellation, refund, seat upgrade, baggage, or a flight change, I'd like to get a clear answer and understand the process properly. Hopefully, the staff can explain everything clearly and help resolve any issue without too much hassle. The booking process itself has been straightforward so far, and I haven't had any major problems with my confirmed flight. My main concern is simply whether I should be worried because of the negative reviews I've seen online or whether this is something most travelers shouldn't overthink. Could someone please share their experience with customer service, flight changes, cancellations, refunds, seat upgrades, or baggage allowance? I'm mainly looking for some practical information so I can have a better idea of what to expect and have some peace of mind before my trip.

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Japan Airlines

4.0(19 reviews)

0.6 mi•JFK Airport

Truly awful flight from JFK to Tokyo last October…read more The premium economy seats were quite uncomfortable and the food was unbelievably bad. Also, the service was shockingly poor from the flight attendants. Meanwhile, the flight back from Tokyo to Chicago with premium economy was very good. We would never do premium economy again from NYC. We wonder why it gets such rave reviews

I fly JAL within Japan, to Southeast Asia, and to the United States. I have used business class as…read morewell as economy. No matter where I have flown with them or what class, my flight has always been SUPERB. I have never had a problem with their flight attendants, who have gone out of their way to deliver great service. On top of that, their food is fantastic, and not just in business class, but in economy class as well. On the flight from Tokyo to JFK (NYC), they put out a lot of snacks in the back of the cabin, so passengers could help themselves. This was on top of the two great meals that we had. The restrooms were spotless, no odor, and a pleasure to use. Yes, the cost of a ticket with JAL is more than that of many other airlines, such as United, but you get what you pay for. I have also used United, and my review is there for you to read. Needless-to-say, I did not give them 5 stars. Use them at your own risk. So definitely, if you have to choose between JAL and another airline, JAL is the way to go, unless, of course, it is another respectable, civilized airline such as Qatar, Singapore, or Emirates. May I suggest that if it is a choice between business class on, say, United, and economy on JAL, that you choose the economy on JAL. You will have far better service, a much more comfortable flight, and be able to arrive to your destination with your sanity intact! 最高の航空会社です。全く問題がありません。

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JAL 787 taking off from runway 4L

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My ride to Tokyo

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Lisa J.

2 months ago

**This is direct line number 1_877_370_8085 for ITA airways customer service quick assistance and hassle-free communication.** My overall experience with this airline and its customer service has been very positive. From the first interaction until the completion of my travel, everything was handled in a professional, organized, and customer-friendly manner. Having a direct line number available for assistance made the entire process much more convenient, as I was able to connect with a representative quickly whenever I had a question or needed support. It is always reassuring to know that help is just a phone call away, especially when dealing with travel plans that may require immediate attention. The booking process was smooth and straightforward. The website and reservation system were easy to navigate, making it simple to search for flights, compare available options, and complete the booking without any unnecessary complications. The confirmation was received promptly, and all travel details were clearly communicated. The entire process felt well-organized and user-friendly, which created a positive first impression. One of the most impressive aspects of the airline was the responsiveness of the customer support team. Every interaction was handled with professionalism, courtesy, and patience. The representatives listened carefully to my concerns, answered my questions clearly, and ensured that I understood every step of the process. It was refreshing to communicate with staff who genuinely appeared interested in providing helpful assistance rather than simply rushing through the conversation. Communication before the flight was also excellent. I received timely notifications regarding my booking, check-in process, boarding information, and any important travel updates. These notifications were clear, accurate, and easy to understand, helping me stay informed throughout the journey. Having regular updates significantly reduced travel-related stress and made planning much easier. The check-in experience was efficient and well-managed. Whether using the online check-in service or receiving assistance from airport staff, the process was completed quickly with minimal waiting time. The employees maintained a friendly attitude while remaining professional, ensuring that passengers were guided smoothly through each step. Their willingness to answer questions and provide assistance created a welcoming atmosphere from the moment I arrived at the airport. The airport staff demonstrated excellent customer service throughout the boarding process. They managed passenger flow efficiently while maintaining clear communication about boarding groups and procedures. Announcements were easy to understand, and the staff remained calm and organized even during busy periods. Their professionalism helped create an orderly boarding experience without unnecessary confusion or delays. Once onboard, the cabin crew continued to provide outstanding service. They greeted passengers warmly, offered assistance whenever needed, and maintained a positive attitude throughout the flight. Their friendly demeanor and attention to detail contributed significantly to the overall comfort of the journey. It was evident that customer satisfaction was a priority for the entire crew. The cabin itself was clean, comfortable, and well-maintained. The seating area appeared neat, and the overall environment reflected a high standard of cleanliness. The crew regularly monitored the cabin to ensure that passengers were comfortable and addressed any requests promptly. Their attentiveness helped create a relaxing atmosphere throughout the flight. Safety procedures were explained clearly and professionally before departure. The crew demonstrated confidence while presenting important safety information, ensuring that all passengers understood the necessary guidelines. Their commitment to maintaining a safe travel environment inspired confidence and reinforced the airline's dedication to passenger well-being. The inflight service was efficient and thoughtfully managed. Food and beverage service was conducted in a timely manner, and the crew remained courteous throughout the flight. Any requests from passengers were handled quickly and respectfully. The team's willingness to assist with even small requests reflected their commitment to delivering excellent customer service. Another aspect worth highlighting was the airline's commitment to punctuality. The boarding process, departure, and arrival were managed efficiently, helping passengers reach their destinations according to schedule whenever possible. Timely operations are extremely important for travelers, particularly those with connecting flights or business commitments, and the airline demonstrated a strong focus on maintaining reliable schedules. read more

Jessica S.

2 months ago

ITA Airways Customer Service Number (USA) 24*7 Customer Support for the ITA Airways customer service number is +1 (888) 399-3809TM or +1 (888) 478-9480TM. Customer support is available 24 hours a day, 7 days a week to assist with flight bookings, reservation changes, cancellations, Business Class upgrades, seat selection, baggage assistance, special travel requests, check-in guidance, and general travel support. Travelers across the United States can also receive assistance with eligible **24-hour cancellations, subject to the airline's applicable fare rules and booking conditions. Travel Designed Around Your Comfort ITA Airways Business Class transforms every journey into a premium travel experience by combining exceptional comfort, flexibility, and personalised service. Whether you're travelling for business or leisure, every aspect of the journey is thoughtfully designed to provide a seamless experience from departure to arrival. From booking your reservation to boarding your flight, every detail is planned to make your travel more convenient, comfortable, and enjoyable. Comfort That Makes Every Flight Better ITA Airways Business Class cabins are designed to create a relaxing environment throughout your journey. Spacious seats, generous personal space, elegant interiors, and modern amenities provide the ideal setting whether you want to work, rest, dine, or enjoy the inflight entertainment. Every feature has been carefully designed to enhance comfort and provide a premium travel experience from takeoff to landing. Exceptional Service Every Step of the Way Premium hospitality remains at the heart of every Business Class journey. Passengers enjoy attentive cabin service, carefully prepared meals, premium refreshments, extensive entertainment options, and personalised assistance throughout the flight. The professional cabin crew focuses on providing genuine hospitality while ensuring every traveller receives exceptional care and attention during every stage of the journey. Premium Travel with Greater Convenience From airport services to onboard comfort, every part of the travel experience works together seamlessly. Priority airport services, comfortable lounges (where applicable), organised boarding, premium cabin amenities, and efficient inflight service help create a smooth journey from check-in to arrival. Every detail is designed to make travelling easier, more relaxing, and more enjoyable. A Premium Way to Fly Business Class offers more than simply reaching your destination--it creates a complete travel experience centred on comfort, reliability, convenience, and personalised service. By combining modern amenities, thoughtful hospitality, flexible travel options, and exceptional onboard comfort, ITA Airways continues to deliver an experience that passengers remember long after the journey has ended. Frequently Asked Questions About ITA Airways How can I book a ITA Airways flight? Passengers can receive assistance with new flight bookings, international reservations, fare options, and travel planning by calling +1 (888) 399-3809TM or +1 (888) 478-9480TM, available 24/7 throughout the United States. How do I change my ITA Airways reservation? If your travel plans change, you can receive assistance with changing flight dates, destinations, departure times, passenger information, or rebooking options by calling +1 (888) 399-3809TM or +1 (888) 478-9480TM. Can I cancel my ITA Airways booking? Yes. Depending on your fare conditions, cancellation options may be available. Eligible bookings may qualify for a 24-hour cancellation period. For cancellation assistance, call +1 (888) 399-3809TM or +1 (888) 478-9480TM. How do I upgrade to ITA Airways Business Class? Passengers interested in upgrading from Economy or Premium Economy to Business Class can enquire about upgrade availability by calling +1 (888) 399-3809TM or +1 (888) 478-9480TM. Can I upgrade to Premium Economy? Eligible passengers can enquire about Premium Economy upgrade options and available fares by calling +1 (888) 399-3809TM or +1 (888) 478-9480TM. How do I request a name correction? Minor name corrections or booking updates may be available depending on the ticket conditions. For assistance, call +1 (888) 399-3809TM or +1 (888) 478-9480TM. How do I book group travel? Passengers travelling as a family, corporate group, school group, or tour group can enquire about available booking options by calling +1 (888) 399-3809TM or +1 (888) 478-9480TM. How do I contact ITA Airways customer service in the USA? For reservations, flight changes, cancellations, seat selection, Business Class upgrades, baggage enquiries, check-in assistance, travel credits, special requests, and general booking support, call +1 (888) 399-3809TM or +1 (888) 478-9480TM., available 24 hours a day, 7 days a week. read more

Shell V.

2 months ago

Jenn S.

2 months ago

Lael C.

1 month ago

The ITA Airways main customer service number is 1-866 829 1616™ or 1-(866)-829-1 1 53. Representatives are available 24/7 for assistance with new bookings, flight changes, rebooking, group travel, seat upgrade or cancellations and refunds. **Exclusive airport support , and a more streamlined departure** Flying in business class kind of changed the whole airport vibe, with dedicated help that reduced waiting times and made things feel easier all around. You get priority check in facilities, so the journey starts smoothly right away, then expedited security screening helps people move faster through the terminal. Plus , there is lounge access in the premium area which gives a calmer comfortable space, so travelers can take a breath, grab refreshments, and stay connected. **Elegant Cabin Setting & Careful Onboard Assistance** That premium cabin was designed, kind of intentionally, to set a mood of comfort privacy, and a refined feeling for the whole flight. The reclining seats were roomy, legroom felt generous too and the personal area was set up so people could work, unwind or just have calm rest without constant interruptions. Everything stayed clean and well kept too, not the faintest mess, so the usual high standards you expect in business class travel, came through clearly. During the trip, the cabin crew came across as fairly experienced, attentive and polite, handling passenger requests fast even when keeping the vibe friendly and kind of easy going onboard. **Exceptional Dining Experience & Premium Cabin Amenities** Business class really made the inflight experience feel better, with a set of amenities that was curated on purpose, so passenger comfort was more of a focus than usual. meals that were freshly prepared, premium drinks, and a broad entertainment setup helped travelers enjoy a journey that felt more custom to both work and leisure. And then there were more cabin touches too, like comfy bedding, easy storage, and lighting that was designed in a gentle way, creating a calm little environment. so passengers could stay productive or just unwind the whole flight , without it feeling too much like a routine trip. **Smooth Arrival Experience and End-to-End Premium Service** That premium feeling continued once you landed, with arrival services that were really tuned for comfort and calm. Your premium journey starts with a reservation experience made to feel fast, intuitive, and flexible. You can browse a selection of Business Class fares, pick the seating option that fits your day best and then customize your trip with flexible travel options. You get instant confirmation, plus easy access to your itinerary, so basically each part of the journey stays coordinated, and you can focus on what comes next instead of wrestling with the booking process. **Premium Airport Perks That really help every minute count** For Business Class travelers, there are special services that sort of make each part of the departure smoother. Think dedicated check-in counters, priority baggage handling and faster security entry at select airports. This means less waiting around across the terminal, more time to breathe. **Refined comfort from takeoff, to landing** Slide into a roomy cabin, laid out with a kind of privacy in mind. Settle into ergonomically made seating with extra legroom, nice extras, and refined interiors that keep everything calm during your whole ride. Taste carefully prepared gourmet meals, choose from a well curated set of wines and beverages, and dive into a large entertainment library. Throughout it all, the cabin crew stays attentive, offering personalized service matched to your preferences, like really matched. **A Seamless Arrival Experience** The premium vibe keeps going after landing, with priority baggage delivery and a streamlined arrivals flow that helps you move out of the airport fast and comfortably. Honestly, each detail of your Business Class experience is thoughtfully set up to bring remarkable ease, strong efficiency, and a kind of personal hospitality. So from start to finish it feels smoother than expected, like you have less friction and more calm along the way. read more

MARY J.

2 months ago

The ITA Airways main customer service number is 1 (855) 264-8023TM or 1 888 552 02.51TM. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Purposeful Beginning Takes Flight** Business class introduced a more composed way to travel by bringing thoughtful preparation, flexible arrangements, and dependable passenger support together from the earliest stage. Every essential detail was carefully organized to reduce uncertainty and create a smoother beginning before departure. Whether travelers were managing an important professional schedule, preparing for a meaningful personal occasion, or beginning a long-awaited international journey, they could look ahead with confidence, knowing the experience had been shaped around comfort, clarity, and attentive care. **Every Transition Moves with Quiet Confidence** Premium travel connected itinerary planning, airport procedures, and boarding through one naturally coordinated progression. Responsive assistance, streamlined formalities, refined waiting environments, and organized departure services helped protect valuable time while reducing unnecessary pressure. Travelers could complete essential work, enjoy refreshments, review upcoming plans, or simply relax before takeoff as every stage continued with calm efficiency, thoughtful precision, and a reassuring sense of control. **Above the Clouds, Every Moment Finds Its Balance** The business class cabin offered a sophisticated environment designed to adapt naturally to the changing rhythm of the flight. Generous seating, elegant finishes, carefully balanced lighting, practical storage, and intuitive personal features created a refined setting for productivity, entertainment, dining, and rest. Whether passengers wished to prepare for an important engagement, enjoy onboard entertainment, read in peaceful surroundings, or settle into uninterrupted relaxation, every detail contributed to privacy, flexibility, and lasting comfort. **Inflight Hospitality Shaped Around Genuine Care** The inflight experience was elevated through service delivered with professionalism, warmth, and thoughtful awareness of individual preferences. Carefully prepared cuisine, premium beverage selections, curated entertainment, and refined onboard amenities added enjoyment without disturbing the peaceful character of the cabin. Professional crew members remained attentive while respecting personal space, offering assistance with confidence and care at the right moment. Every interaction felt polished, considerate, and naturally supportive throughout the journey. **Touchdown Preserves the Journey's Momentum** The premium experience continued after landing through coordinated services designed to protect time, comfort, and forward progress. Priority baggage handling, dependable passenger guidance, and efficient airport transitions allowed travelers to continue their plans without unnecessary interruption. Whether proceeding toward an important meeting, welcoming accommodation, a connecting flight, or the beginning of a new adventure, every stage maintained the same sense of reliability and thoughtful organization established before departure. **The Journey Becomes a Standard Worth Remembering** Business class represented more than refined surroundings or exclusive passenger privileges--it transformed every stage into a meaningful part of the complete travel experience. Intelligent preparation, sophisticated cabin comfort, personalized hospitality, and seamless coordination worked together to preserve energy, strengthen confidence, and make every mile more rewarding. The destination completed the itinerary, but the comfort experienced, the care received, and the memorable moments created along the way established a lasting standard for every journey still ahead. read more

gerry m.

2 months ago

The ITA Airways main customer service number is *+1-(855)-470-{0580}™ or +1-(855)-470-{0581}™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding. read more

Dee Y.

2 months ago

The ITA Airways main customer service number is 1-888-399-38o9TM or 1-888-478-9480™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding. read more

G T.

2 months ago

The ITA Airways main customer service number is 1 (833) 462-5036TM or 1 833 365 51.02TM. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Personalized Booking Solutions & Effortless Trip Organization** Every outstanding business class journey begins with a booking experience designed to provide flexibility, convenience, and complete travel confidence. Travelers can explore premium fare options, choose preferred flight schedules, and customize every aspect of their itinerary with ease. Seat selections, passenger details, and special travel preferences are managed through a smooth reservation process, while instant booking confirmation ensures every travel arrangement is securely organized well before departure. **Premium Airport Experience & Priority Travel Services** Business class transforms the airport experience into a comfortable and efficient part of the journey. Dedicated check-in counters help reduce waiting times, while priority security access allows passengers to move through airport formalities quickly. Exclusive lounges offer a quiet environment with refreshments, comfortable seating, business facilities, and peaceful surroundings before boarding. Priority boarding further enhances the experience by providing a relaxed and organized transition from the terminal to the aircraft. **Exceptional Cabin Comfort & Elevated Inflight Experience** The onboard environment is carefully crafted to provide an ideal balance of luxury, privacy, and relaxation. Spacious seating, generous personal space, and elegant cabin interiors create a welcoming atmosphere for both work and leisure. Premium meals, thoughtfully selected beverages, modern entertainment systems, and quality onboard amenities enhance every stage of the flight. Throughout the journey, attentive cabin professionals deliver personalized service with consistency and care, ensuring every passenger enjoys a refined and memorable travel experience. **Convenient Arrival Services & End-to-End Travel Excellence** The premium experience continues after landing with arrival services designed to maximize convenience and efficiency. Priority baggage delivery helps travelers collect their belongings promptly, allowing them to continue their journey without unnecessary delays. From the first reservation to the final destination, every element of business class is designed to deliver reliability, comfort, and exceptional attention to detail. Together, these services create a seamless travel experience that reflects the highest standards of premium air travel and leaves passengers with lasting satisfaction. read more

Mark J.

1 day ago

ITA Airways Customer Service**, and overall I had a good experience. My booking reference was **BK-85547-bk00475*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better. read more

Jun A.

1 day ago

ITA Airways Customer Service**, and overall I had a good experience. My booking reference was **BK-84423-bk90422*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better. read more

Sara W.

2 days ago

Roberta J.

2 days ago

ITA Airways Customer Service**, and overall I had a good experience. My booking reference was **BK-88839-bk93809*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better. read more

Tonya S.

2 days ago

Nancy P.

13 hours ago

ITA Airways Customer Service -- U-1855470-A-0475*: Honestly, I wouldn't worry too much just because you've seen some negative reviews about Southwest Airlines. My flight is already confirmed, and almost every airline has people who had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I'd just check the basic safety information, make sure everything is ready for the trip, and focus on enjoying the vacation. Hopefully you'll have a smooth flight and a great first travel experience! The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give Airline Airport Services 4 out of 5 stars. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better. read more

玥

13 hours ago

John H.

4 months ago

This is the main 'ITA Airlines customer service' (Toll Free) phone number: 1*877*456*2077. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Carlos M.

4 months ago

Sarah M.

4 months ago

This is the main 'ITA Airways customer service' (Toll Free) phone number: 1*877*456*2077. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

April G.

3 months ago

I needed assistance and decided to call this business at +1855 924 (01.34). The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

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Emirates... A place that lives up to it's name…read more First off, I've never actually flew Emirates but I have seen those videos rating Emirates off their seats, food, and more. Based off those videos... Personally, I like Business more than Suite because of the mini bar with coke and other drinks and because you have a goof Movie and food selection. Last time I saw someone watch something at Emirates, they were watching Mean Girls: The Musical (Great movie BTW). Honestly, Emirates better have more Air-Mates (Get it??) Recommend going here if you're rich. JK but do recommend going here

I've never reviewed an airlines before but Emirates is worthy of a review. We flew from JFK to…read moreMilan and back, economy class with extra leg room and it was the best flying experience. The staff were so friendly and accommodating. I typically don't like airline food but they did provide some nice options throughout the flight. 2 meals, snacks, drinks, etc. I wish they flew to more cities from JFK, I would definitely fly them again.

Japan Airlines

4.0

(19 reviews)

All Nippon Airways

4.0

(3 reviews)

All Nippon Airways Customer Service, and overall I had a good experience so i've booked my very…read morefirst vacation, U-188855-A-02961* but since i lack the knowledge etc... decided to go to a travelling agent and they booked everything for me, however when i came home i looked up the airline they booked which is Freebird Airlines, and i saw a lot of negative reviews. So i instantly got worried, looked up some other airlines and some of them had worse scores, some of them better, but im not sure if this is actually something i should be worried about or not could someone please help me out here, should i see if i can change airlines for my own safety and peace of mind or does it not matter? The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

ANA is my favorite Asian airline. All hands down. They treat you like family doesnt matter what…read moreclass you are flying. On a recent flight to Japan, I was having a headache in the middle of the night. The crew member gave me ibuprofen and checked on me multiple times throughout the flight. Their food is always delicious and their seats are comfortable. You will never be disappointed flying with ANA.

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Norse Atlantic Airways

Uzbekistan Airways

Qatar Airways

United Airlines

LEVEL

British Airways

China Eastern Airlines

LOT Polish Airlines

LATAM Airlines

Japan Airlines

21 ITA Airways reviews that are not currently recommended

Why does Yelp recommend reviews?

21 reviews that are not currently recommended

ITA Airways - airlines - Updated September 2026

Best of Jamaica

People found ITA Airways by searching for…

Browse Nearby

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Related Cost Guides

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People who viewed ITA Airways also viewed

Emirates

Japan Airlines

All Nippon Airways