I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

LATAM Airlines - I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. - Airlines Near Me - Queens, New York

I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

LATAM Airlines - I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. - Airlines Near Me - Queens, New York

I had to call main customer service number 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. read more

LATAM Airlines - I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady - Airlines Near Me - Queens, New York

I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

LATAM Airlines - I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady - Airlines Near Me - Queens, New York

I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

LATAM Airlines - Airlines Near Me - Queens, New York

I had to call 855-265-3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The woman who answered the phone was absolutely wonderful--she was friendly, helpful, and very efficient. Unfortunately, I didn't get her name, but she made the whole process easy, explained how to find the property since it's a little hidden, and even helped get us checked in quickly when we arrived. We stayed in a two-bedroom room, which was perfect for our family. After a long day of traveling, it was really nice to have the extra space so everyone could relax and get some good sleep. The property is a little older and does show some signs of age, and we noticed the second bedroom didn't have a TV remote. Other than those small things, the room was clean, quiet, and comfortable. We were also told about the free breakfast, but we slept so well that we completely missed it! Overall, we had a good stay. There were a couple of minor issues, but the friendly and helpful service really made a difference, and we would be happy to stay here again. read more

LATAM Airlines - Airlines Near Me - Queens, New York

I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

Travelers looking for Latam Airlines reservations, flight changes, or cancellations may use the reference number 18779067691 online. For reservation-specific assistance, passengers should always verify the latest contact details through official website or other verified communication channels. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. read more

LATAM Airlines - Airlines Near Me - Queens, New York

Travelers looking for Latam Airlines reservations, flight changes, or cancellations may use the reference number 18779067691 online. For reservation-specific assistance, passengers should always verify the latest contact details through official website or other verified communication channels. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. read more

LATAM Airlines - Airlines Near Me - Queens, New York

The Latam Airlines Airlines main customer service helpline number is 1-877.906.(7691)FT or 877.906.7691FT. This number is available 24|7 for booking, changes, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Balanced Way to Experience Travel** Every journey feels more rewarding when comfort, convenience, and thoughtful service are present from the start. Business class combined these qualities to create an experience that remained smooth, dependable, and enjoyable throughout. Travelers could appreciate the complete journey rather than focusing only on the moment of arrival. **Travel That Responds to Every Plan** Each itinerary is shaped by different schedules, responsibilities, and personal expectations. Whether passengers were traveling for a major business opportunity, a carefully planned holiday, or an important personal celebration, business class adjusted naturally to their needs. Flexible arrangements and dependable support helped keep every stage organized, comfortable, and easy to manage. **A Cabin Created for Your Own Pace** The cabin offered a refined environment where travelers could spend their time according to their preferences. Spacious seating, modern inflight technology, elegant interiors, and thoughtfully designed personal areas supported productivity, entertainment, dining, and rest. Every feature contributed to privacy, flexibility, and a greater sense of comfort during the flight. **Premium Experiences with Genuine Attention** Thoughtful hospitality made every moment onboard feel more complete and enjoyable. Carefully prepared meals, quality refreshments, selected entertainment, and refined amenities added comfort without making the experience feel complicated. Professional cabin crew delivered assistance with warmth and courtesy, helping passengers feel welcomed, respected, and personally supported. **Easier Movement from One Stage to the Next** The advantages of business class continued through departure, boarding, arrival, and every important airport transition. Priority services, organized procedures, reliable baggage assistance, and efficient arrival support helped reduce delays and unnecessary confusion. Travelers could continue their plans with confidence while preserving valuable time and energy. **A Journey That Improves the Whole Trip** Business class delivered more than additional comfort by improving the way every stage of travel was experienced. Reliable coordination, refined surroundings, and personalized care worked together to create a journey that felt calm, complete, and worthwhile. By the time passengers reached their destination, the positive experience of the flight had already added value to everything still ahead. read more

LATAM Airlines - Airlines Near Me - Queens, New York

My experience started with a phone +18556689025 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My LATAM Chile flight was operated by WAMOS air but I couldn't find Wamos so I've gotta put the review under LATAM. Flew BOG-SCL last month on WAMOS. Crew on this flight were young, seemed to be happy to be working, very professional and courteous. Each seat had headphones and a blanket, entertainment system was extensive but since I was tired I slept most of the flight. Breakfast was appropriate for this 5.5 hour flight and there were at least two rounds of beverage service after this. read more

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I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. 1.855.265.3023 We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.265.3023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. 1.855.265.3023 We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

Worst airline ever. Really the worst. They will cancel your flight for any reason with no refund or financial help. Nobody knows anything. Stay away!!! read more

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I bought an upgrade to business class on January 20, 2026. When it came time to check into my May 1 flight, I had been relegated to coach. LATAM is refusing to refund my money. read more

The worst experience I've ever had with any company. Their website is broken, it's impossible to sign in. Three separate calls to tech support, hours on the phone, their answer is that nothing is wrong with it. That's their idea of a solution. Went through the trouble of applying and being accepted for their credit card beforehand. Now I'm going to have to close the account without using it. A waste of hours of time, and a ding on my credit for nothing. read more

And a company that is completely unregulated in relation to passengers, my flight was cancelled and I was transferred to another one where I had to pay for my seats since I had already paid for them with Latam. read more

Have not yet flown with them but after extensive dealings with their customer service would NOT recommend this airline at all. Used a travel agent who booked flights through Expedia from Peru to Brazil for April. With COVID we had to cancel the trip with tentative plans for the end of 2021. Even though they list "no change fees." There are "overage costs due to changing your air to the new air vs booking new air." Sounds like a change fee! Even though everything is listed as economy their are different classes. Mine at O and P. And to upgrade or even downgrade to an S class has charges. Attempting to use $535 worth of credit on a $203 class O flight and I would still owe $65. Or attempting to use $535 worth of credit on a one way flight when the flight RT is $488. It we utilize my whole credit and I would still owe $261. And this is credit from a flight that they originally canceled and rebooked me without my consent to a day before (which wouldn't have worked with the itinerary) with a 10+ layover when it was originally 3 hours. Completely ridiculous and just a way to price gouge. Seems pretty in line with all the other terrible reviews for this airlines. Wish I had read them prior but it was a flight the travel agent had suggested. read more

The lines were all over the place and no signage indicating what lines was for what flight. Utter chaos for all on line and most of the latam employees. It took 90 minutes for a 8 minute baggage check in. I'd recommend flying a kite cor this destination but unfortunately due to a death in the family, this was the only airline to Peru... if I were able to buy a kite, I would have preferred that instead of this. Absolutely dreading the return flight back to NYC in the good old USA read more

LATAM Airlines - No clear direction on any line is the confusion for all passengers - Airlines Near Me - Queens, New York

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Worse airline I have ever dealt with. I have been trying to clear up an issue with them for almost a year now. My flight was cancelled due to Covid back in March 2020. And I have sent multiple emails/ filled out online forms, spent hours trying to get a hold of someone on the phones and even when I did they were not hopefully. I'm just trying to get a refund or travel voucher or anything really. As I'm typing this review once again I am on hold with LATAM 40 minutes in this time ... this is ridiculous! read more

LLATAM Peruvian airline,refused to give us a refund event though Cuzco was closed indefinitely. All transportation was canceled. The worst experience I ever had with this airline. I would never fight with them ever again. read more

Flying with my mom who has trouble walking and required wheelchair assistance. The staff was very helpful. A pleasant experience from start to finish. LATAM Airlines was reasonably priced and very generous with luggage allowances. The flight staff was polite and professional. The in flight meals were horrible. I had trouble picking the least of 3 evils for my dinner. I don't think that any was worse or better than the other. I forgot to ask for a Kosher meal. Someone once told me that they are better. read more

LAN and TAM were OK airlines on their own. They provided decent seats and leg-room, even good meals, including in coach. Now that they've merged into one single evil corporate entity (LATAM) they get away with charging exorbitant prices for direct flights between NYC and Santiago, Sao Paulo, Buenos Aires, and squeezing their coach passengers into tiny seats in which the average person barely fits. After my recent trip with them I've decided "Never Again". Treating passengers who can't afford business class like cattle, is a crime against humanity. read more

Terrible customer service so far. My flight is coming up in August and just spent a while on phone with customer service. All we were trying to do is update their system with a lap infant. First, they charge for it which is not the case in the US. OK, not a big deal, I can get over that. When trying to pay though they said our card was "rejected". I called Amex immediately and they said they found no such charge attempted. Since it registered like this in their system our account is completely locked and the only way to fix this is go in person. Their is no phone number for their in person office. When asked if we could lock the price and just pay at the airport they said we will likely just pay more. All around very surprising. I hope the flight goes better than this experience and will update review once we fly. As of right now this is a pain for our family. read more

LATAM is trying to take our credit money, please help. We had to cancel our flight due to COVID and had a credit of ~1000 US$ each, me and my fiancé. Now everytime we reach them by phone , they say they will contact us in 48 hours, and done so already three times. We really do not know what to do. They don't want to let use our money. Worst airline ever. read more

never use them! they do not care about customer service, I had issues with the in 4 flights in the spam of 10 days! this is horrible!!!! they do not care about customers at all. if you need earphones you may walk yourself to the back of the plane and get it yourself, are you thirsty, walk yourself to get water, they do not have a decent cabin service. they knew that there was a SNOW STORM in my destination and they did not wanna change my flight to a later date, they wanted me to travel and die! horrible ppl!!! terrible company never again. read more

The service is based on the ticket price...don't expect to have a first class buying through Latam...so, when you need to do some change or complain ...they will say, Oh we understand, I'm sorry...and nothing will be done to help you on your case. If you buy a ticket from Latam, you deserve it! don't come and complain. Remember you have for what you pay! read more

The website has technical difficulties about half the time. For example, I booked a more-legroom upgrade and the upgrade didn't post to my itinerary for almost 24 hours. About 50% of the time I've tried to log in to see an itinerary, I haven't been able to. Phone calls to customer service are unsatisfactory. Food in business class is barely acceptable; in coach, it's gross. Flight attendants in my experience have been unfriendly. The new 787 business class product is very nice and I slept very well. So they get a star for that. read more

WORST AIRLINE EXPERIENCE EVER! I recently flew on LATAM from JFK to Santiago, Chile (SCL) for an 8-day ski vacation in the Andes. Due to a weather-related connecting flight delay, my baggage did not make the connection at JFK. Thus, when I arrived at SCL the next morning, my bags did not show up on the baggage carousel. I filed a claim with LATAM Baggage Claim agents who told me that my bags should arrive that afternoon. They assured me that my bags would be delivered to me at my hotel. LATAM did NOT deliver the bags and I spent my entire vacation with only what I carried in my carry-on bag (fortunately, I carried my ski boots, helmet and one set of ski clothing). I called them every day, three times a day and still got no delivery. Moreover, their story shifted from one day to the next. To date, I have called them 25 times for a total of 3 hours, 26 minutes on the phone. They have called me four times totaling 17 minutes, always in response to a call I had initiated. Fast forward to today: I returned to the U.S. two weeks ago and still don't have my baggage. In an ironic twist, my skis were finally delivered to the hotel just a few days ago, ten days after I left! But, there is no sign of my suitcase. I call the airline almost every day and still can't get a good answer on where my suitcase might be or when they might deliver it back to the U.S. I've engaged them on Twitter but only get the same tired, recycled assurances and apologies that fall flat. They tell me that 'some cases are more difficult than others' and to 'monitor my contact media.' Their false assurances are maddening. I am disgusted by the poor customer service and the lack of meaningful information. I STRONGLY ADVISE AGAINST FLYING ON LATAM. If I go to South America again, I will fly only on a U.S.-flagged carrier. read more

do not ever fly latam!! they hate their customers, lie to them and try and steal their hard earned travel money. the absolute worst customer service!! dropped calls seven rimes in arow after waiting on hold for an hour plus each time. do not use them ever!! Sorry I missed all these reviews below. read more

On August I bought a round trip ticket Jfk - Guayaquil for $1,247.90 they charged my debit card $2,247.90 I claimed my $990 and they reimbursed me, but when I was trying to return from Guayaquil I found out my return ticket was canceled, and I ended buying a one way ticket for the amount of $1,959.00. I had been claiming since August and they said I am not getting my money back. Be careful when buying tickets online they will steal your money if you don't check your bank statements. I am sure that LATAM AIRLINES is the worst solving their mistakes. They are like lizards, what they eat, they don't throw up... read more

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DO NOT FLY LATAM !! Customer representative George Mejia wasn't able to fix my problem (change an international flight, even I trying to pay the reschedule fee), it was clear he didn't care about me as a customer, told me I'd have to go to a LATAM office either in LA or NY (I'm in Boston) How am I suppose to go to the other side of the country to visit a Latam store or drive 4 hours to NY ?? There is only one phone number for customer service and apparently he was the only person on duty, first he said he was the supervisor and that was nothing he could do being the manager, second time I called again got him on the phone again he said he would have to talk to a supervisor ?! and finally said there was nothing he could do, that I would have to go to an office either in NY or LA (again I'm in Boston) it was the worst experience I ever had. do NOT buy tickets for LATAM !! Worst Company !! read more

Last minute change with covid testing had to incure a 225$ charge and an hour wait at the airport. You're website is translated poorly other searches state either test within 72 hours. One can only assume that Latam is in league with XpresCheck to overcharge your customers an obscene amount of money at the JFK airport. It is appalling and an abuse of bilingual senior citizens with disabilities. read more

Bought two round trip tickets to Tarrapoto which I had to cancel just one week before we were supposed to depart. LatAm refunded me in full with absolutely no questions asked. Everyone who I dealt with in customer service was sweet, helpful and efficient. I was in shock as this would never occur in America. We took a few more very smooth, pleasant flights when them within Peru. The second incredible experience we had was when we actually missed a flight because we were 30 minutes late or so. When we went to check our bags the manager let us know we would miss boarding and without any extra charge or hesitation just booked us another flight an hour later!!! Unheard of. I would die for LatAm... 12/10 never change xoxo read more

Worse customer service. They don't care about the customer, specially if you buy any ticket with miles. In addition, their food in the plane is awful and the comfort of the seat terrible. Skip it!! They better alternative in the market. read more

Used this airline to travel to Peru this spring break, I really love the choices of the in flight entertainment, so many movies and shows to choose from, took away two stars because the food is disgusting. I'm sorry, I understand it's airline food but still, I've traveled on planes and had decent meals before, the food they serve is so slimy and tasteless. I'm pretty sure I got food poisoning from the trout I opted for, one thing I have to commend them for is their clean bathrooms, the fact that it's stocked with soap, moisturizer and refreshing wipes. Some of the flight attendants on my flight were a bit snappy too. But thanks LATAM, for having my baggage on time and getting me to my destinations safely! read more

I would like to begin by saying this is the first and LAST time that I am using LATAM Airlines as a U.S. citizen. This is the worst service I have ever experienced. I booked a roundtrip flight from Cartagena, Colombia to Rio de Janeiro, Brazil on June 5th, 2019. After booking my flight, I called a few hours later to see if I could extend my layover in Sao Paolo, Brazil to a stopover, then taking my connecting flight from Sao Paolo, Brazil to Rio de Janeiro, Brazil on June 23rd, 2019 due to a personal issue. I called immediately because I understand that any flight changes without a penalty must be made within 24 hrs. The first time I called, I was told a specialist would contact me to make the change. After 3 hours no one contacted me, and I decided to call again. I was given a case number and told again that a specialist would call me. The following morning after no one contacted me after 7 hours, I decided to call for the 3rd time, this time they connected me to a specialist and told me I would pay a fare difference of 28 USD. I agreed and gave the agent my debit card number, the card was rejected, and I asked if I could provide another card and the agent told me that if your card is rejected over the phone, the ONLY way to pay for any ticket change is to go to a LATAM office. I live in Washington DC which is not near any LATAM office. LATAM only has 3 U.S.-based locations. The agent decided to open a new case for me, so I can give a different card number, she told me someone would have to call me. Again after a few hours, no one called so I called for the 4th time, I was told that I could pay the fare difference and the new agent told me that I could NOT pay with a debit card, I had to pay with a credit card which I don't own, and the other agent did NOT tell me before I used my debit card the first time which is why it was rejected. Then I had to call back for a 5th time after I borrowed the credit card information from a family member and I was told that my fare difference of 28 USD was now 300 USD in the span of two hours. I proceeded to explain how I'd been calling since I booked my flight to book this stopover and was given incorrect information again and again. By the time I placed my 6th phone call, the agent told me there was nothing they could do even after I did everything I was told to do and refused to help me fix my issue and book my stopover. By this time 24hrs had passed, and they wanted me to charge me 300 USD for a flight change and 300 USD for the fare difference even after I had been calling all day to prevent this exact problem. This is the WORST experience I have had with an airline. I have shared this terrible experience on many travel Facebook groups to warn other U.S. travelers to Brazil and Latin America to NOT use LATAM airlines especially now that U.S. citizens do not need a visa to travel to Brazil. From this point, I will use other airlines traveling to Latin America and I suggested the same to other U.S. travelers. read more

This review is for LATAM as a company. Last Thurs. my mom and cousin both traveled to Lima from JFK. It was an emergency trip for my cousin since her brother was in intensive care in the hospital. In Lima, my cousin took a flight to Arequipa with a return flight of Sat. 1/25. Unfortunately, her brother passed away yesterday, Fri. 1/24. My mom had traveled to Arequipa from Lima to be with my cousin. They called LATAM yesterday to have their flights rebooked for Sunday so that they could attend the burial this afternoon. They were asked to provide documentation of my cousin's death, which they sent in and it was determined that their flights could not be changed. I found out this morning. That's when I went to Facebook to voice my concern over the situation. Customer service had a very apathetic way of dealing with this situation. As I explained on messenger to LATAM, we all have policies and procedures to follow in the workplace. However, this was a very terrible time in our family and the human connection was nonexistent. I have never had a need to voice a complaint of this magnitude as I believe we are all humans and capable of understanding the loss of a loved one. My cousin and mom traveled back to Lima without paying their final respects to my cousin. This is the last time we do business with a company that is so far removed from human emotion that it makes me wonder what kind of people work in this company and allow themselves to follow these rules set forth by LATAM. I'm extremely disappointed and hope that these policies change. read more