The business/first class is top notch. Great flight, lots of amenities and great food. Smooth experience from the moment we arrived at the airport. Whether it's their partnered first class lounges like Lufthansa or their own lounge, they provide comfortable accommodations, good food, service and amenities. ITA is the only way to fly when you go to Italy. read more

I flew ITA Airways for my birthday trip to Italy, and it was such a great start to the celebration! The food service was genuinely impressive--they served several snacks and full meals throughout the flight, and everything tasted surprisingly good for airline food. The movie selection was perfect and gave me the chance to finally catch up on shows I'd been meaning to watch. The seats were super comfy too, not to mention my window seat view catching magic hour --I slept like a baby, which never happens on flights! Overall, ITA Airways made the long journey feel easy and enjoyable. I'd gladly fly with them again! read more

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I flew in June, with my wife, R/T from Chicago to Rome and back. We flew Premium Economy. 1) Boarding at ORD was not managed well at all. Little staff control of the process. We were supposed to be in an early Boarding group but there was a crowd of people all standing together. The ITA staff never was able to get families with children boarded first. We ended up taking part in the process by putting all families ahead of us so they could board. 2) The A330 Airbus was a very dated plane. A new outside paint job did not cover up the aging interior. The seat was OK. The footrest was broken. 3) The food was terrible. All food served was terrible. The breakfast ohhhhh just say no to the Breakfast snack. 4) The staff onboard was ok but not very enthusiastic it would seem about having to work. 5) One star for arriving at Rome ontime. The return flight from Rome: 6) There are very beautiful pictures of the international air terminal in Rome. And here we have ITA's home airport so you would believe you were in for one lovely experience. Don't believe it. The seating area was off to the side on a lower level. I would call it the Cattle Barge area. We sat there waiting. We sat in the Cattle Barge area (which wasn't the plane boarding area) for about one hour as the original plane was taken out of service and replaced. There was no ramp in this area to enter the aircraft. We needed to be transported to the aircraft. Airport security was having a fit over the ITA process ending up manually checking passengers three times before we got on to a waiting bus. From the Cattle Barge we took the bus to a plane sitting far away on the tarmac. When I was seated on the plane it was the same seat number I had when leaving Chicago and low and behold the same seat with the broken foot rest. 7) The food was just as bad but on this flight they ran out of one of the choices......really no loss. 8) Although we took off an hour late we landed on time. No doubt the pilot pushed the cruising speed to make up the time. Summary: In this time of expensive plane travel one would expect more when you upgrade to something called "Premium". Yes the seats were wider and the did go back a little. However the rest of the experience (including the confusing ITA website) was substandard. read more

Look, I didn't think anyone could dethrone American Airlines in the Olympics of Rudeness, but ITA really said hold my wine! From the attitudes to the absolute lack of joy radiating off the staff, did you get employee training at the School Of Mediocrity? Also, my booking clearly said bags under 32 KG will not have baggage excess fees. 75 euros later. Now I have to dispute that. I mean look how miserable this woman looks! Do better ITA! read more

ITA Airways - Airlines Near Me - Rome, RM

We flew from NY to Rome, Then Rome back to NY, with business class straight flights.. All of the planes staff, were spectacular. Friendly and always checking to see if we needed anything. We were fed so much food and had unlimited liquor/wine. ( Pictures will be attached to review) Our seats were comfortable , we had plenty of room. ( yes you pay extra ) but for a trip that far, it's worth to be comfortable and pampered. Losing 1 star due to there workers when taking out luggage, going and coming back home, we asked to make sure our seats were next to one another. It was like we were going on a honeymoon and renewing vows. Workers stated they sat us next to one another , and when we walked onto the plane both times our seats were not next to one another. The flight going, they couldn't help us, by moving us together, but on our flight home, the flight attendant, made sure we were sitting next to one another. read more

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Flying from Rome to New York! And flying ITA airways. Here's what I noticed right off the bat. Unnecessary checking of the boarding pass, AGAIN. We went through airport security pretty quick. Already passed the boarding pass and passport check. Walked down the ramp to get on the plane. One of the flight attendants was standing on the plane asking for boarding passes to get past her to go to your seat. Why?? We already passed all the check points. Our boarding pass and passport was already checked to get to the plane entrance. Why are you doing another check and holding up the line? Come on. It's completely unnecessary to check boarding passes again. After they've been validated by the machine and a human already. Seemed stupid. We've flown a lot and that's not a thing, that extra step is not necessary. The chairs don't offer much room. The tiny pillow they give you is garbage. And you don't have control over your air conditioning like other planes. You only have a light that you can turn off and on. What if I'm hot or cold and wanna turn my air up or down? Nope, gotta just deal with the temperature it is. The normal safety check that is done by flight attendants, is not done by them in this airline. Instead, a video is played to show you the in case of an emergency "this is what you do" instructions. That seems lazy that the flight attendants don't do this. The video was okay, but I value a live demonstration. Especially when it comes to safety issues. That's important information. And the video showed references to the Olympics and other things that could distract someone from the important information. They tried to be creative with the emergency information and I think it should be more straightforward, not artsy. read more

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We used this airline to fly from Milan to Rome- short haul. The seats were thin, but other than that it was uneventful. I slept through most of the plane ride. read more

Round trip (Miami--Rome--Florence) in business class was one of the most underwhelming, uncomfortable, and unpleasant travel experiences I can recall. The A330 business class pods are small, cramped, poorly designed, and excruciatingly uncomfortable. There is no storage space for a briefcase or purse, the seat controls are buggy and non-intuitive, and the power outlets and lighting controls are located behind the passenger, thus requiring passengers to contort themselves each time they need to adjust either. The wifi service? Let's just be frank and call it what is: a disgraceful scam. Curiously, the wifi works with the speed and efficiency of a fiber network during the collection of your payment, but then you spend the rest of the flight waiting for your website to load (naturally, all attempts to coax some assistance from tech support are futile (hint: there is no tech support). Finally--and perhaps most disappointing--the flight attendants were aloof, inattentive, impersonable, and lazy. Even Alitalia (which was literally a disorganized flying shit show) could at least be counted on to staff flights with flight attendants who were professional, courteous, and committed to providing first-class service. Sadly, not even that remains. read more

Paid 60 Euros for nothing! No hot food. Mostly breads. Limited liquor and stingy bartender. Would have done much better at the airport restaurants. Plus when asked for a review by the airline it would not submit. read more

I was afraid of flying in Europe with ITA, but that fear was unfounded. The experience could not have gone more smoothly; from ticketing, to boarding, flight being on time and trip went smoothly. Enjoy your flight with ITA! read more

My first experience with the rebranded Alitalia who ceased operations and were reborn as ITA Airways. Most of the same routes, most of the same aircraft, most of the same staff. I had been on Alitalia in 2019 for Paris to Milan/Linate and 2020, New York -Rome/Fiumicino - Palermo - Rome/Fiumicino. In 2023, I experienced ITA for Rome/Fiumicino - Naples - Rome/Fiumicino. Very short flights on ITA Airways out of Rome and while there there was turbulence on the outbound, there was none on the return. Expect no service on shorter flights. Jetbridges? We don't need no jetbridges. Expect your plane to be parked out in the wilds of Fiumicino airport and you'll be brought to the terminal in a packed bus. Yes, even "European Business Class" are on the bus. The seat was as comfortable as any 2x3 economy seat can be. It did have power and a little phone holder that was neat. Too many US airlines don't have power at the seat so this was a plus. There are no ITA Airways lounges for non-Schengen flights. Thankfully, I have access to a Priority Pass lounge or I'd have spent a few hours out there in the terminal with the noise. Yeah, I'd fly them again. [Review 19110 overall - 285 in Italy - 80 of 2023.] read more

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The Montreal Convention for international flights says the last carrier is responsible for delayed bags or lost baggage. We have been unable to file an online claim for a delayed bag and a lost bag because we were not issued an ITA ticket number. We do not have a ticket number because we were rerouted by American Airlines because of weather delays. I have made repeated calls to try and find a workaround so we file a claim. I have reported them to the aviation entity that oversees the convention. I have trip insurance but the reimbursement from the airlines is more. read more

Lowest iq employees and inept company. Booked and checked in with seat number. Then told it was oversold when I checked in and no longer in business class that I paid for. WTF. I have my seat and number. Wtf! inbred and incompetent a holes read more

ITA Airways - Duct tape plane wtf - Airlines Near Me - Rome, RM

Utterly incompetent. My incoming flight was delayed but I was able to get to the gate on time.Still, they denied my boarding as they already gave my seat away. They also could not issue me a new seat on site. As a result, I missed my flight and the rest of my itinerary. I suggest no more business meeting around this place. Come here only you are not on a schedule. read more

Absolutely will avoid this airline in the future at all costs. Flew LAX-FCO and back. Having been a flight attendant before for a major airline I knew what to look out for. Customer service deserves 0 stars. Flight attendants were unfriendly and there were only 2 snacks available both ways on our 12+ hour flights, they were dreadful. The "meals" provided were mostly bread and bland and the cheapest of cheap ready meal. Turbulence on the way there was moderate and on the way back SEVERE (nonstop turbulence for the entire flight back by the way). The pilots could have done something about that, it was extremely uncomfortable. I am utterly disappointed in ITA airways and I will advise my friends and family against using them in the future. read more

I flew from FLR(Florence) to FCO(Rome), a 45-minute trip, the view was awesome. I was so happy when I flew this airline (I never been a passenger before) My seat was 3C, not a big seat, but OK. read more

ITA Airways - A picture of an ITA Airways ticket - Airlines Near Me - Rome, RM

ITA Air(rogance)ways... Those mercenaries deliberately use travellers' physical pain as an opportunity to rip them off. Official regulations establish that, whenever possible, airlines should accommodate passengers' medical needs confirmed by medical documents. I presented to ITA's so-called "special assistance" service an official attestation from my doctor explaining that, due to a lower back injury that causes intense pain, I need aisle seats to allow me to stand-up, stretch, and mobilise during flights. They completely ignored it, breaching Regulation (EC) No 1107/2006. They simply told me callously to pay more for that. A THIRD of the seats on those flights are aisle ones! I certainly did not ask for any special treatment or privilege. I sent a message to their complaints service about that. They simply dismissed it, showed zero empathy or understanding, and dodged my request once again by asking me to call the regular customer service number instead. They puff the chest and shout out loud that they don't give a damn about customers' health or needs. They seem to enjoy and take great pride in treating you with disdain. Prove them you have intense physical pain and they will show how sadistic and avaricious they can be. What a twisted mentality and culture! No wonder their score in most review websites is below 2 out of 5... This was my first and last time flying with ITA Air(rogance)ways. read more

You think frontier or spirit airlines has a bad rep? THINK AGAIN ... this is by far the worst airline I have ever been on. They don't know what customer service means. And then talk about the language barrier, how can you expect to have a complex conversation fluidly and you can speak the language fully. Never in a million years will I take this airline. I'd rather take a layover than to deal with them again. read more

We had discounted round trip tickets from SFO (San Francisco) to FCO (Rome) with a transfer from Rome to VCE (Venice). We missed the transfer to Venice while at the Rome airport and ITA automatically cancelled the return flight! Why? We did not want the return flight to be cancelled! I think they cancelled the return flight so we had to buy tickets at retail prices from Rome to Venice and from Italy back to SFO. I suspect they cancelled our flight back so they can charge those high retail prices. I understand it was not their fault we missed the flight. However I wish ITA would change their policy and not automatically cancel the return flight. read more

One star because we did not crash. We flew from Roma to Catania and paid €100 per person for business class. What we got for the 1 hour flight was seating up front with no middle seat. Our food and beverage was: a small bag of awful rosemary chips and juice. No beer, no wine. Just juice and sparkling water. I am really angry about this treatment. ITA Airways sucks. read more

The worst airline to get on the phone. I thought Air Canada was horrible but the telephone service of Alitalia / ITA and it's luggage service is beyond atrocious. read more

HORRIBLE STAY AWAY!!!! On a twelve hour nonstop flight from lax to Rome given gross food and flight attendants were lazy and rude!! Have flown everywhere with different airlines and they are THE WORST!!! read more

worst , smallest seats ever. they disregarded the seats I paid for 6 months in advance and had me book new seats for another 90$ before I could check in. Never again. read more

Both of our seats were broken on flight from Boston to Rome. Sour attitude flight attendents dismissed our request for other seating. Flight was NOT full. Had to sit upright with broken armrests for 7.5 hours with seat in front of me fully reclined, practically under my chin. Return trip..broken seat again! Horribly maintained old planes, A330. DO NOT BOOK THIS AIRLINE! We paid $100 per seat extra to select our seats. Huge was of $400! Not to mention the $2600 we paid for seats. Consider yourselves warned!! read more

ITA Airways - Evidence of broken headrest. Maintenance tech couldn't fix thus my head would rest on metal fixtures. - Airlines Near Me - Rome, RM

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Booked flight thru Rome to Nice. After waiting 1 hour for our second booked flight that was also delayed, told that boarding pass for this flight is worthless; sent to Rome gate A52 where no agent was present. Apparently ITA cancelled our flight & rebooked another 4-5 hours later without informing us until email suddenly appeared after landing in Rome. ITA app & website also indicate false info about our flight (3 hours later). Recent screenshots clearly prove this additional allegation. See photos Booking agent (booking.com) said our original second flight was cancelled; untrue. Took photo of others in line for same 2nd flight but we were denied entry & were given no reason by gate agent or customer-no-service agent. Strongly recommend against anyone doing business with ITA. Terrible terrible terrible airline; worst ever IMO. You will be sorry if you take the risk. Book on s REAL airline. This review is not slander; our experience is simply the truth. & wasted an entire day of our vacation. Stay away or you may be sorry. Honesty is still the only policy but it's not ITA's policy IMO, sadly. read more

ITA airways bumped us from our confirmed seats three times in one trip that were paid for over 6 months ago. One vacation! Three times we lost paid, confirmed seats and almost had no seats together. They gave them to someone else. Worst airline ever, worst customer service, horrible experience. No info on delays, horrific website and they just don't care about passengers. We will never fly them again! Do better! Horrific poorly run disgusting airline who treats passengers with no respect on and off the plane. 12 hour flight to Rome and no service for beverages. You want a water, fend for yourself in the back trying to find one while attendants talk the whole time and ignore you. Call customer service and get a response oh well we gave your confirmed seats away even though you have a booking number to prove you paid for them. No refunds, no consideration, no email, text or notification of delays. Horrible and should cease existing!!! DON'T FLY THEM EVER!!!! read more

First, they are supposed to be a partner of Delta - yet, they made us rebook on our connecting flight. More long lines. The plane was then hot and bathrooms were disgusting by midflight (no toilet paper even). They then left my bag in NY and never offered any compensation - I have nothing but the clothes on my back in a foreign country. No vouchers were offered to help me out or anything. And they did not seemed to concerned about getting it to me. Never again! read more

Worst airline I've ever flown. App is useless. Computer system is incompetent. Can't keep reservation information. Have to enter fill information for return flight, after already entering it for inbound leg. I will never fly this Mickey Mouse airline again. read more

This company is the true definition of a Mafia Airline, they charge you a ton of money if you have any problem and have to make changes in your flight, at the airport they give directions on how to cancel your reservations and that you're not gonna have to pay any extra money for it then when you call the airline to remake your reservations (that you paid to upgraded seats) they say a complete different story, our trip to Rome was 10k more than it should because we have to change our flights on the way to Rome and on our way back to Miami ... it's a new company taking advantage of costumers that's desperately trying to go back home. Don't waste your money with this company !!! read more