Very professional and fast service . I highly recommend this…read moreplace. Also, Eduardo is very knowledgeable and friendly.

Excellent customer service and attention to detail. Eduardo was able to replace the crown of a…read morewatch another watch repair shop couldn't do. He also quickly adjusted the metal wristband of another watch. I'll bring all my watch and jewelry repair here. Highly recommend!

My experience dates back to 2011 when I bought a Rolex, and I can say that the service was…read moreexcellent. The watch was trouble-free for the entire time I owned it, several years, and then, due to other issues, I had to sell it, something I've regretted ever since. My recommendation is that Robin in the Grove is a very reliable company. Sammy

Aren't watches just beautiful? I have a fascination with them, especially the Cartier brand…read more To my happily, unexpected, happy, surprise I found them today. This little store carries a good selection of watches with that brand at a good price. I was very happy with my watch and the price I paid. The store also has jewelry and other watch brands. It's more of a watch shop, in my opinion. The parking situation is street parking. Mostly parallel, pay the meter, parking. I did see one small, full, parking lot. I had to park a few blocks away. This area has a lot of traffic. The customer service was great. The guy working seemed to know his stuff. With purchase. The new watch was adjusted for me and a new battery was installed. I was a happy customer.

I visited Mayors at Merrick Park looking to purchase a Rolex. I fully understand that availability…read moreis limited and depends on what is in stock. Being offered three Day-Dates was not the issue. The issue was the complete lack of customer service. Rolex emphasizes building long-term relationships with authorized dealers, but that becomes impossible when there is little to no effort made to engage with customers. From the moment I walked in, I felt like I was inconveniencing the staff rather than being assisted. I had to repeatedly ask for attention, and even then the interaction felt rushed and uninterested. Exclusivity should never replace professionalism. When a customer walks in ready to make a purchase, basic engagement and respect should be the minimum expectation--especially at a luxury retailer. Unfortunately, this experience made it clear that building any kind of relationship here isn't realistic. I won't be returning.

Walking into Mayors, I wasn't just greeted--I was welcomed like family. Rosalinda is an absolute…read moregem: knowledgeable, patient, and genuinely passionate about helping her customers. She went above and beyond to make my experience special, answering every question with the kind of care that makes you feel valued, not rushed. Manager Christian Flores deserves a shoutout too--he sets the tone for the whole team. Professional, approachable, and clearly dedicated to creating a first-class experience. You can tell he takes pride in his store and his people. It's rare these days to find a team that blends top-tier expertise with genuine warmth, but that's exactly what I found at Mayors. If you're looking for a place where luxury meets authenticity, this is it. I'll definitely be back--and who knows, maybe one day I'll be toasting my Mayors experience with a Pepsi or celebrating with a Daytona on my wrist

I was in search for a place to clean and polish my jewelry (David Yurman pieces). This location…read moreshowed as being one. Although it wasn't what I was looking for, I am so happy I did!!! Yolanda did a GREAT JOB!!! I highly recommend this jewelry store. Thank you very much!!!!

In April 2010 I purchased a two-ring set from this business in anticipation of my wedding which was…read moreto take place the next month. One of the rings was in stock and was fully paid for. The second ring had to be ordered, and I placed a deposit on the payment of the second ring. The rings were marketed and sold as a set. I would not have bought either of the rings in the set individually, and purchased the two rings only because they were sold as and intended to be worn as a set. At the time of the purchase, the company represented that it would attempt to have the second ring available by the date of the wedding, i.e. approximately a month and a half after the April purchase date. The wedding came and went without the second ring. Despite my repeated requests as to the status of the ring and the company's repeated representations that the second ring's arrival was imminent, the second ring never came in. Frustrated by the months-long delay, in July I requested a refund of the deposit on the second ring, which was provided and, because it was intended to be worn and was sold as a two-piece set, also requested to return the first ring for a full and complete refund. Despite discussions with the sales associate and in-store manager, my request for a refund on the first ring was refused. The sales associate denied that the rings were sold as a set and, indeed, accused my wife of lying as to this issue. At the time that I requested to return the first ring by virtue of the company's failure to provide the second ring, it was revealed by the company for the first time that international orders of this nature often take months to be fulfilled. The months-long process of obtaining such jewelry items was never disclosed to me at the time of purchase in April nor at any point prior to the time that I requested a refund in July, and this information was in contradiction to the company's repeated statements that the second ring's arrival would be shortly forthcoming in a matter of days. Similarly, on that same date it was also revealed by the company that the ring manufacturer had sent two incorrect versions of the second ring and that these mistakes by the manufacturer had contributed to the unreasonable delay in the delivery of the second ring. The company never disclosed this fact to me at the numerous times that I called to request an update on the second ring's status; rather, it continually represented that the second ring's arrival was imminent. In sum, the company's statements as to the timeframe for the second ring's arrival were extremely misleading. Instead of being delivered in a matter of days, the second ring would realistically, at best, be delivered in a matter of months. If I knew that it was to take such a lengthy period of time after the wedding in order to receive the second ring of the set, I would have never bought the first ring of the set nor made a deposit for the second ring. After much pressure, the company at last took back the first ring and refunded the amount, but made sure to make the refund process as difficult and arduous as possible (it took me waiting in the store for over an hour for them to process the refund). My advice: AVOID!!!

I had a ring sized at South Miami Jewelers. It now fits perfectly . They also cleaned it so it…read morelooks like new ! Their shop is lovely and the service is top notch . I will be back!

I've been going to South Miami Jewelers throughout many years. I've purchased a watch from them, a…read moregold chain and locket, and another locket. They've also repaired a few items. Their service is always impecable. Today I picked up a very valuable 22kt chain that needed a new closure. I was not surprised it was just as I wanted. On the other hand, last year I left a very valuable 22kt ring at another jeweler (on Ponce de Leon, north of Miracle Mile) and asked them to replace a lost pearl on it. I used them because I was doing business with an optician next door and it was convenient. The ring ended up being altered, having quite a bit of gold, I guess, shaved from it. When I noticed the ring was not as wide, of course they denied having done anything to it and I had no way to prove it. ...but I knew that ring like the back of my hand. Ive since found out some unscrupulous jewelers switch out diamonds, etc. I only wish I had taken my ring to South Miami Jewelers. The owners are honest professionals. I'm certain that's why they've been around so long. Btw, the 22kt jewelry I bought in beautiful Thailand.

Amazing customer service. Judith personally helped me with my grandfather's timepiece. I was served…read morecoffee and a biscuit while I waited. Everyone is very nice, professional, and helpful. The service is very reasonable. Highly recommend!

Above and beyond!…read more osef and Joseph are true masters of their craft. Their attention to detail and precision in every repair and restoration is genuinely impressive. They took the time to explain the work needed and delivered results that exceeded expectations. My watch now looks and functions like new. Highly recommend them to anyone looking for trustworthy and skilled watchmakers.

Rich made an offer with an estimate of $4500 - 5000 and I left the store with $4900. Very easy…read moreprocess worth the drive from Port St. Lucie. Very professional and nice.

No communication. Shipped them a watch early April, using their packaging after being quoted a…read moreminimum of $1300. It's MIL 90th bday so ok! We do it. Radio silence. Send email Radio silence Husband calls. They have no trace of said watch. Pls provide tracking. Dig out receipt for shipping on May 27 It was received April 10! What is the deal? Beware, and prepared to chase them especially if there is no money in it for them! This watch was unfortunately a dupe, but they could have emailed me that info when they first received it and knew that. THANK YOU FOR THE RUN AROUND

Krystel greeted my wife and me as we walked in. She was extremely pleasant. We did not have a…read morereservation but were in town for a vacation. While we were waiting for our sales person we walked around looking at pieces. We decided that we were going to leave after a few minutes, thinking it wasn't going to happen. Krystel said "you should stay it's only going to be a couple minutes". My wife said "it's your 50th we might as well stay just in case." It happened to be my 50th birthday, 22nd wedding anniversary and Father's Day in a couple days. Krystel noted this and once we met Claudia, our sales rep, she pointed that out. Claudia said that she had something come in just today that was available and asked if we wanted to try it on. Once I saw it I fell in love. Claudia was so amazing for us and extremely pleasant to work with. She is the definition of what the experience of buying a Rolex should be. If it wasn't for these two ladies making this happen, it wouldn't have. I am extremely grateful for this purchase and it puts a smile on my face when I look at it.

Phenomenal service and exceptional location. Sebastian was such a pleasure to deal with his…read moreexpertise really made me feel comfortable in choosing this location to build a relationship with. I'm very happy with my Submariner with the date. I'll be going to Sebastian for all my future purchases and needs.