If I could give 10 stars, I would! Steven & Rogers were our move crew, Karen helped with payment…read moreand scheduling. Everyone was accommodating with the weather, the locations (2 apartments in opposite sides of town into a house), and everything in between! We will definitely be using them again. Communication Customer service Willingness to help, even though an item wasn't on their inventory list

I have used Simple Moves in the past and that's why I reached out again when i had the need. Again…read moreI wasn't disappointed. The driver and his assistant were skilled and polite. Robert S.

Was allowed to do prepay for a year and then they stopped that. Then allowed for 6 months and now…read morethey said no to that. Price went from $75 to $185 in 2 years. If you get the web price it is much cheaper but if you are an actual customer you will have to pay a lot more. Garage door broke all the time. Can not get the attendant on the phone and have tried calling multiple days. Home office is programmed to say the same thing over and over with no help. No one values their customers anymore!

great customer service and very helpful! From providing…read morequick and easy access to the units, to providing a helping hand in moving furniture or even just opening a door! I appreciate the kindness would recommend 100%

The storage lot has great rates, for short or long term needs. The lot is secured with a 24 hour…read moreaccess coded gate. The owners were easy to work with and made the rental process smooth.

I gave them 1 star, cause there was no option for 0... First they didn't charge me the 1$first…read moremonth as advertised, I called and spoke to a manager, who said she would have her higher up contact me,...never happened. I have left several messages, and never get a call back, I have never even been to the facility. Never used the unit, never even opened it. ***HORRIBLE SERVICE AND CUSTOMER SERVICE.*** Don't rent here or with this company, unless you love being ignored.

Erin is hands down the most professional, knowledgeable, most helpful and kindest manager I've ever…read moreknown (decades). 1,000,000 stars!

Moved out was sent move out email that it was all good then was charged next day 80 bucks for whatread more

Missy was a great help. She made the experience fast and easy. She showed us units that met our…read moreneeds and answered all of our questions. She also provided water for our thirsty child. 5 stars! Thanks Missy!

Rented a unit over a year ago. second floor. Very clean facility. Very good manager. Really great…read moreexperience. About three months ago, the elevator in the building stopped working. Still not fixed. Apparently management hasn't decided if and how to fix it. We have been trying to move out of the unit for over two months. Manager keeps blaming management. They keep charging rent. They offered to discount the rent for a month. But that doesn't solve my problem. I can't carry heavy loads down a flight of stairs. Would not have rented the unit if i had to do so. Wish Vinnie were still there, but he probably saw the writing on the wall. Not sure what's wrong with management but if you offer a service for money, then you should provide the service. Don't make your customers suffer. Hopefully lousy reviews will get someone's attention.

Update to a prior review, someone in social media for Extra Space Storage responded with a request…read moreto call an 800 number. When I did, I was re-routed to the local store manager. She listened to me remind her of the three month old service elevator issue, told me that a one month credit was all that the company was willing to offer. When I informed her that I would be cancelling this month's credit card payment, she threatened me with collection. When I informed her not to do that or face a consumer lawsuit, she hung up on me. DO NOT RENT STORAGE from this facility. Whatever is wrong with them, they are not going to fix it by threatening their own customers and treating them like they are the important part of the equation. If ANYONE who works at the corporate office is interested in understanding the problem, look me up and reach out. You will be embarassed by the people supporting your brand, and you should do something about immediately.

I spoke with both Pat and Keith I'm regard to getting a storage unit. Both were very kind and…read morehelpful. It was an easy process and a great deal!

We are in the process of selling our current home and building a new one and were in need of…read morestorage fast! My husband spoke with Robyn on the phone about pricing and units--I went and looked at the units. Chose one and filled out the paperwork and we were all set! She is a wonderful person to work with and was very friendly, outgoing and accommodating! The facility is very well kept and she took a lot of time to show me our unit, show me how to use it and to have all my paperwork together and easy to store. She was very helpful and made me feel confident that we made a great decision in renting from A Storage Inn. We feel that the facility is in a safe and nice area and we feel that our household of belongings will be safe and sound until they come back home! Robyn lives very near by and is available 24/7 if there is a safety or other concern at the storage facility. We also find it very convenient that all of the units are drive-up and we are quickly able to unload are vehicles and will have a very quick clean out when our house is complete. It is a great value and the experience of working with this company has been great! We would use their services again in the future and would recommend A Storage Inn to our friends and family.