I received a broken snow shovel 2 weeks now 1/24/26 it arrived in a box that is redirected from someone in Pennsylvania. I have sent an email to the customer service email and to date no response. Today 2/9/26 I called 917 397 6737 it was a Google phone. I left a message for someone to return my call. This is bad customer service. The shovel was almost $ read more

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No communication and item not received they said it was delivered but I have not received anything. Also got charged the 180.00 over a month ago. read more

As an elite I wish I'd looked here fist. Ditto to all you've all said. The company is a scam. Been over a month with no contact. They just emailed me and I plan to I form my cc they scammed me. read more

No communication and item not received. Tried to chat but no response. Tried link to track my order and received warnings of a virus attack on my device. I didn't open the link. read more

Do not buy this is a terrible company purchase an electric lawnmower did not work sent them an email was told to send a video I sent the video. Also I metered the battery which was 20 V which is what it should be due it was taking them so long to respond, I purchased another one from another company which worked perfectly. I told them I would like to return this and receive a refund have not heard from them. read more

Do not buy...bought one and took forever so I bought a different one from somewhere else. When it finally arrived, I put in to have it returned and they will not respond to this. Check BBB and see all the complaints about this same issue. I have posted this review twice on their website and it has been removed immediately. Stay away from them...... read more

They were promptly paid but when I finally received my purchase only a few pieces were received. They do not respond in a timely fashion and though I was promised the balance of my order I still have not received it. read more

I have sent five emails inquiring about one order that was not delivered and the other order that I have open because there is no way what I ordered would fit into the box that was delivered. No response! read more

They do not respond to emails and make you wait for a delivery date which I have not received after 10 days of purchasing their product

Placed my order almost 2 weeks ago, my card was charged, but no shipping date issued and no response to 2 email and 1 telephone inquiries. Pretty frustrated. The little mower looks perfect for our needs, but itoolsmax doesn't seem to care. I hope they surprise me with results and some customer service. read more

Months ago ordered a snow shovel never received but got charged 210.99. I've been trying to get my money returned for months. Contacted them numerous times. I'm not paying for something I never received. Extremely poor customer service read more

I have yet to receive the item I ordered despite the tracking report saying it has been "out for delivery " since 8/28. The company has not replied to my email. Initially they responded and promised that it would arrive. After reading others comments, I agree - scammers!!!! read more

Ordered a battery operated snow shovel for deck and sidewalk. Missing 2 parts can't put it together. Sent 6 emails and tried to call them. Am going to see if I can get my money back thru PayPal. Don't know how they get away with it read more

They take payment but don't deliver the product. Give fake tracking numbers and just keep listing product as "On its way" or "Out for delivery". DO NOT ORDER FROM THIS BOGUS COMPANY!! read more

have not received my product I ordered on 5/04/2026 never got an email for the confirmation and shop site shows it hasn't even been prosessed . Your site says it should have been delivered by now.i am requesting my money back. My name is Paula Barnes my email is spiffy12391@aol.com My phone number you can reach me at is 1-573-587-7139. thank you Paula Barnes read more

This company is nothing but fraudulent. Take my word for it and do not believe their claim of risk free trial or 100% guarantee. They will not give me a return shipping address and even told me to just give it to someone as it would be expensive to return. I'm going to have to file a claim with my credit card company. I will never ever order anything from this rip off company again. How can they advertise their guarantee and refuse to homor any part of it? ​ read more

less than 1 star; curious if anyone has actually got a refund?? they only want me to buy another one at a discount. they have asked me twice in an email to deliete my review, hmmm. see pictures below. this was after using it for the first time, 20 minutes. they asked me for a video. can't do that when the thing fell apart and can't be turned back on. read more

I have requested an address so that I might return the 3 in 1 pool vacuum. I did receive 1 email after 3 requests offering me a 10% discount to keep the device but as of yet have not received a proper address to return the item to. To compound the confusion they have one address on their website and a different one via this website. read more

I emailed their customer service SEVEN times and finally got a reply but it was the usual run around excuse of "we are experiencing a delay in shipping due to overwhelming orders". This is a scam company!!! I'm out almost $200 and I have no way to get it back. Stay away from these people......It's a Chinese made product which should tell you all you need to know. read more

I would give ZERO stars if I could. This company is not trustworthy. I have tried to contact them multiple times about an order and they're not responding. There's no valid phone number to call. DO NOT BUT FROM THIS COMPANY!!? read more

I only received part of my order. Missing over $100 in merchandise and have not received a response from either their website contact form or email to support. Very disappointing since I need to get going on seeding the back yard. Appears I'll have to contact the credit card company to get a refund for missing merchandise. read more

Their products are crap and they don't stand behind them. Shipped the electric snow shovel inadequately received with busted pcs. They shipped out replacement parts that took over 3 weeks then the shovel didn't work. Going on 4 months and still no resolution. I want a full refund because I have zero faith that in 8 mos when it snows the shovel will actually work and they won't stand behind it. read more

Where should I even begin? It took them a long time to send out the equipment. When I complained they begged for me to give it a few days. Against better judgement I listened and what a disappointment that was. I was given the wrong machine. Customer service was non responsive until I disputed the transaction. Even then they delayed responding. They lied about giving me the correct machine and had no accountability. After it was all said and done, they attempted to offer me 20% off to keep the machine as they said was more than fair. Meanwhile, I was given the wrong equipment which didn't work. I can't in good faith recommend this company. And based on the low score, I see that I'm not the only one who's had issues. read more

I purchased a 16" Cordless Snow Shovel from iToolMAX (Order 4746180-192191), and my experience has been extremely disappointing. The product was not as advertised -- the listing claimed it included 21V x2 4000mAh batteries, but the fine print and the batteries I received were only 20V x2 3000mAh, with no labeling at all. The manual even references 18V Makita batteries, which doesn't match the advertised specs. Paddle broke trying to remove 2" of fresh powder snow on a smooth blacktop driveway upon 1st use. Have yet to get a response, other an automated one telling me to contact support@itoolmax.com. It's been over 7 days. SCAM Company . All reviews are positive and they don't post negative ones on their site. read more

I wish I'd read these reviews before ordering the 2 in 1 cordless tiller. The plug you use to charge the battery does not match any outlet we've ever seen in our home or any other home. I see that the only way to reach customer service is to send them an email. Calling them does no good as there is no one to respond, but advises you to leave a message. The only thing I know is to try to return the item and deny the charge on my credit card. read more

Be forewarned... do not buy anything form this company. Their products are crap and they are dishonest business people who will try anything to not refund your money despite their return police. This company need to be shut down. read more

I order a flying purple witch 11.50 feet tall the poll is not even 6feet no spice to put in the ground missing parts and they refuse to send me a return label so I can send it back when on the website it says 30days return!I don't know what to do anymore I contacted them numerous times with videos and pictures still nothing. read more

Ordered a snowblower that really was no good -that's what happens when you don't do your research. Took days to get a reply from customer service , now we would have to send back at our cost, they offered a 10% refund to keep but never received and again customer service never responded read more

It has been 'MY' experience that this business' managerial skills and customer service is not only elusive but extremely poor. I placed an order on 19th January 2026 to wit they immediately procured payment as evidenced by by source of payment account. Approximately 8 days elapse with no email confirmation of order status, shipping and or tracking information. All telephone related attempts to contact a customer service representative for status updates were futile as they utilize 'Google Answering Services' to mitigate incoming calls and a prompt to leave a message. NO message I left was ever acknowledged. Emails forwarded were answered with 'itoolmax' emailed discounts on other products offered for retail. It was not until I requested a complete refund of my monies (10+ days post order) that 'ABBY' responded via email, "your order has not only received a tracking number but has also been packed and shipped". NO date of shipping and or tracking number was indicated in this communique. Additionally, 'ABBY' went on to acknowledge my active dispute and impending request for refund. ABBY further asserted, "We understand your feelings, but because the order is currently under dispute, we have to intercept the package". ABBY then went on to articulate: a priority shipping can be initiated only 'after' my dispute for refund is retracted. ABBY further stated, "If you no longer need the item, please also withdraw the dispute request so we can process your refund as soon as possible". I informed ABBY via email, I had no intention of retracting my dispute unless my order was shipped with a tracking number and received. As of 4th February 2026 (after an emailed confirmed shipping and tracking of my ordered item) I have yet to have it in my possession. In closing, this business (itoolmax) is not accredited with BBB and there are a substantial amount of complaints regarding the negative experiences of customers engaged in purchases and refunds involving this business and its interactions and questionable business address and associated customer service telephone number. read more

If I could give a zero rating I would. I ordered a device, it was very cheaply made and after three weeks they still gave me the run around about refunding my money. This is a tactic to run out the 30-day return clock, so the best I can do is to make it my business that nobody else suffers what I did. My continuous negative reviews will have to stand as my refund. Ordered the lawn edger tool, cheaply made and the blade wasn't secure. All they offered was a discount but of 20% then 30% all in a stalling delay to not refund my money. read more

Ordered 2 heaters at $139 each They were cheaply built and packaged They shorted out my electricity and refused to accept as a return Stay away from this sham of a company read more

I have trouble even giving them 1 star! Customer service is non existent. I have been trying to return an item for over a month. They advertise responses within 24 hours and money back guarantee. I have sent 6 or 7 message over 5 weeks and have received 2 responses, one requesting a photo of the item to be returned, which I sent back the same day, then a response offering a 20% refund 3 weeks later. I find this company to be unreliable and untrustworthy. I would never do business with them again. read more

I placed an order on January 29, 2026 for an electric snow shovel plus - on Feb 18th I decided to email customer svc, because i still had not received my order. They reply back and stated they had limited stock and your order will ship out within one week. they also asked if i would like to keep the order, i replied back and stated no, please refund me back. Feb 20th, i sent another email to cancel the order and refund my money back. March 2nd, i sent another email inquiring what the deal was with my refund- now they want to reply and state, they cant refund me because the order was shipped and maybe you will like it. I'm going to report this company to the BBB read more

Like most here, my shovel arrived with the top screw mount broken. I immediately emailed the company and got no response. Their return policy states they aren't responsible for damage, yet they provided no foam protection for the components inside the box. This is such a scam of a company. read more

i wish i had seen these reviews before purchasing- bad product and no support, no way to contact.

I'm giving 1 star only because ZERO stars is not an option. "itoolmax" is the worst company I have ever dealt with in my life. I'm a 66-year-old woman who has purchased products from thousands of companies that put customers first, as they should. I ordered a 16" Electric Snow Shovel on 12.19.25 and my credit card was charged $210.99 on 12.22.25. I sent them an email on 1.18.26 questioning why my credit card was billed, yet I had not received the item. After sending the email, it arrived on 1.23.26, but I was out of state at that time. I came home to broken water pipes to deal with in my home, so did not open the box until 2.11.26. I discovered they had sent me a damaged product, so I'm assuming they didn't have any new ones in stock & shipped one that someone had broken & returned, just to shut me up. The electric snow shovel cannot be used because one of the two pins was snapped off (where the telescopic tube is supposed to attach), and it was rattling loose inside the machine head. I did not complete the assembly because I knew the connection would be compromised, so I requested a replacement or refund on 2.12.26. I got a response from Amy on 2.14.26, who apologized (ya right) & requested a photo/video of damaged part for resolution, which I provided a picture that very day. I have not heard back from ANYONE since then and have sent another 4 emails asking for a replacement (or refund so I can purchase a similar product elsewhere). Crickets.... This company is a SCAM, out to STEAL YOUR MONEY! Their customer service department sucks just as bad as the products they sell. I would NEVER recommend anyone buy anything from this company. They are the WORST and obviously don't care about their customers at all! They steal your money, then ignore you. From Jeannine, (A very dissatisfied, 66-year-old woman who was robbed of $210.99, and left with no way to remove all the God awful snow we've been getting in the Northeast) read more

I have tried for over a month to get them to send me the instructions to return my product , the cordless snow shovel! It's all plastic what was I thinking! I sent them pictures and they won't respond! I really want to warn folks about this cheap crsp read more

Itoolmax are very POOR that I did emailed it to them but they never answer in a week because i purchased new small snow thrower but it was broken screw with pole when I opened the package so I am asking them to exchange new one so, I called through Phone but there are NO person on phone and i left the message but still never answer to me back !!! they are a SHIT HOLE !!! read more

The worst if you want to call it customer service ever. I want to return my package and they are not responding. I have sent pics of unopened and nothing. This place is a scam. Do not do business with this organization read more

Refund policy is deceptive and Customer service is awful. They will not honor the 30 day money back guarantee as the website states. Instead they drag it out (with slow email response back and forth), offering you to keep the product and give you 20-30% refund instead. Basically, seeing who will cave first due to the frustration or going beyond the 30 days. Buyer beware! Do NOT Recommend! read more