I ordered the IQ Air masks (literally the best I have ever had). I am so grateful to have found this company. I had a few questions and dealt with Christina in Customer Service. She was so kind, smart and took time to really answer. She is a great representative for the company. Again, the Masks are so good, comfortable and make me feel so secure when I travel that I am giving them as gifts to friends. read more

IQ Air offered free Fed Ex next day delivery. I am still waiting for my delivery after several days. Also, I was told The blue light on the Atem Desk model cannot be manually turned off. This is very inconvenient and having a blue light on can interrupt sleep. read more

I ordered a replacement V5-Cell filter from the iQAir website. Upon opening the shrink wrap, black powder was all over the counter where I opened it and also all over my hands. I called them and emailed them a photo showing the powder and they said this is normal! So I'm trying to get clean air by using a purifier but the filter for the purifier is going to be generating black dust and creating a mess? Please do not buy any of their products that contain the V5-Cell filter or you will have to deal with this mess. I have sent the filter back to them at my expense for a refund. Edit: I did reach out to iQAir per their offer in response to this review. They will be sending me a check for the return shipping expense that I incurred. I have upgraded my review from 1-star to 2-stars. However, I still think that that one should not have to deal with such a mess when changing filters. Therefore, if you need to buy an iQAir purifier, I would recommend their cheaper model that doesn't use the V5-Cell filter. And if you need a purifier that deals with odors, probably better to try another brand that doesn't have this issue. read more

IQAir - Appliances Near Me - La Mirada, California

I recently purchased an IQAir GC MultiGas XE Air Purifier directly from IQAir.com, expecting a brand new unit. However, within just five minutes of setting it up and connecting it to Wi-Fi, I noticed the usage meter showed over 40 minutes of prior use. When I called their customer service line, the representative confirmed that a truly brand new unit should display zero usage time out of the box. This clearly wasn't the case. Frustrated, I faced the inconvenience of repacking and returning what was clearly a used item--despite having paid full price for a new one. Now, I'm stuck waiting another week before I can purchase a unit from Austin Air instead. Selling used products as new without offering a discount or even acknowledging the issue is unacceptable. If a company can't be trusted to get the simple things right--like shipping a new item as promised--I have no confidence in their ability to handle anything more complex. I will not be trusting IQAir with my business again. I'm one week out from getting a Austin Air System. Hope IQAir "ethical staff" realizes that shipping a product out with a odometer for usage is only going to fool the lower hanging fruit of the world. read more

Hi Tech Air Monitor, Great for someone with health concerns. I purchased the IQAIR monitor to track the air quality in my home and outside air as I often have the windows open throughout the day. After recent unforeseen fires in the area, I quickly realized how important air quality makes a difference in maintaining a healthy lifestyle. I own a home purification system, so the IQAIR device is a very compact, efficient and easy to use system that helps me identify pollutants in the air while complementing the purifier. The two systems work hand in hand with one another. Using this system, I am able to track real time data of temperature, humidity and C02 levels. This system is perfect for anyone to use no matter what age because of its color-coded display. It let's you know if the air quality is good, okay and bad. Not to mention, the set-up process was easy to follow along. The device connects to your home wifi and the application can be downloaded directly to your smartphone. The app stores the data while collecting real-time information so that you can go back and reference to previous recordings. I am Looking forward to purchasing this device for family members and friends. I would recommend this device for anyone dealing with respiratory or chronic health issues as it is a proactive way of staying on top of the air quality you breathe, which directly affects your health outcome. read more

IQAir - Living room data interface - Appliances Near Me - La Mirada, California

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10/29 I haven't received a new update on my order. The expected 10/15 fulfillment never happened. I'm not surprised anymore. Definitely terrible service and I am now debating returning product as who knows when I'll ever receive an undamaged unit. What a SHAME! read more

The products themselves are great. But how they operate... not so much. Don't order through the IQAir website, that's for sure. This is at least the 3rd time in 2 years when I've ordered when shipping labels have been printed too soon prior to shipment, causing confusion as to when the order would arrive. And customer service thru "text" simply doesn't work. Also, the website sometimes won't let you order at all, and the buttons instead show "Find a Dealer" rather than "Buy." So you can't even get to the products or shopping cart. This has been the case for over a year. Some sort of strange browser/cookie issue (which you can replicate on multiple computers/browsers). It's like their ecommerce folks don't even use the website to test. I'll have to order thru Amazon (only if it ships from Amazon), or choose a different manufacturer entirely, which is sad, considering I've been a customer since 2007 - I have 9 of the HealthPro Plus units, between home and office. Ultimately, I was forced to cancel the most recent order because there's (apparently) no way to confirm in less than 24 hours if an order has actually shipped. Sorry folks, but that's simply inexcusable. This is 2021. There are plenty of systems that would allow you to determine what's going on at any given time. And if you don't have such a system, then shame on you for taking online orders at all. If IQAir is subcontracting fulfillment, then they need to change vendors because they are damaging the IQAir brand. read more

I purchased this $400 unit on Amazon and received it today, eight days later. You'd think German engineered products from a company that's all about fastidiousness and health would at least know how to pack their products. I must confirm for you that this was shipped direct from IQ Air, not Amazon. The box was large and had one single piece of tape affixed to the box, as shown in the photo. Of course one piece of tape was not enough, and the box was wide open when FedEx brought it to my door, and he was as annoyed as I was. He even made the point to say, "look inside!" There was no packing of any kind around the box that contained the IQAir Atem home personal air purifier. This made me think that maybe the product could be broken since there proper packaging wasn't done. Then came the assembly. Yes, assembly was required, and it wasn't an easy assembly like it was with my Dyson and Hathaspace purifiers. After many calls and leaving my phone number I finally got someone who said she would transfer me to someone rather than the previous reps who said they'd have someone call me back, which never happened. It took another half an hour of additional hold time but finally someone got on the phone and someone successfully walked me through the assembly process. It's important to note that the tech rep confirmed to me that there are no assembly videos from IQAir, though there will be one. LOL. This unit's been around for nearly two years! I spent quite a bit of my morning trying to find something online since I wasn't getting a callback. Unbelievable! One immediate drawback is there's no remote, but there is bluetooth connectivity. Another thing IQAir doesn't have is screen sharing technology so they can see what you're talking about and doing so they can guide you so it doesn't take forever on the phone. Shark vacuums even has that technology in place. I will update my review in a month after I have used this and hopefully I'll have zero complaints. Oh and one thing I do LOVE is the sound this product makes when you turn it on. It's quite fabulous. read more

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I believe they have some of the best products in the business. I just picked up the Atem X. Looks good and works great. I especially like the integrated sensor. The CO2 meter is the best tool at the moment so I can see how high my CO2 levels are in my place. They were really high when I brought it in, but after putting it on high and opening the window I was able to bring those numbers down to a healthy level. Great product, highly recommended. read more

this is my comment on this company's response to my first entry, nothing has been corrected right away! i still don't have my money in my account!! andafter contacting the company (in usa) again, i was just as ignored and treated badly as the first time! read more

Outstanding customer service (thank you Valerie L.!!!) and the sales team. Using my two HPP units for years now and just purchased one for my son, who works in LA. If you are local, I recommend driving to the showroom/sales , checking the units and getting a the one that is perfect for you. Ask salesperson for a little discount that they sometimes have. World-class Swiss designed and manufactured products that work perfectly and last decades. Do buy OEM filters from IQAir (I personally order through Amazon), otherwise you are wasting money... on speeds 1 or 2 (most used for continuous operation speeds) the new v2 motor units are literally inaudible. Great product! read more

This year has been interesting to say the very least and I never thought I'd be someone who would invest in an air purifier, despite my allergies. COVID came around and because I am still going in to the office for work, I decided to purchase one to ensure that the air is well circulated around my desk. I bought air purifiers from other brands for my family, but ultimately I chose to purchase the Atem personal air purifier for myself. It looked modern, albeit bigger than I would have preferred, and just what I needed for work. Reading back on other people's reviews regarding shipping, I personally didn't have an issue with shipping; I actually received the package earlier than what I expected from Amazon! I'm thinking it was because many people recently bought air purifiers at the beginning of the pandemic and it caused a lot of shipping delays. All in all, it was a pricey, but practical investment. read more

IQAir - Appliances Near Me - La Mirada, California

I have heard very good things about their product... But in terms of customer service they have been terrible to deal with. They have not send me any receipts although I am making payments on a very expensive purifier. When I request for an invoice it's like pulling teeth. To the point where I am questioning if this is even in a legitimate business. And if I'm actually sending my money to a scam? They are so non-communicative about my payments that I am about to get in the car and drive all the way to La Mirada to see if in fact this is really the business. When I call again today to ask for an invoice I'm told " everyone's in a meeting for the rest of the day." I've already paid about $600 and I have no clue if I'm really going to be mailed an air purifier. It might be a great product but the customer service is the worst. read more

I commute over 45 minutes a day to work, and everyday I cross the freeway so I know what its like to breathe polluted air and poisonous fumes. I use to have an air purifier installed in my car but it was so weak and did not make a difference in cleaning the air. With this product though, you can clearly notice the difference significantly. When on the road, the air produced makes you feel so refreshed and clean. This purifier is so easy to install and once installed, barely takes up any space leaving a lot of room or many other uses. The design is really what takes it away it has a sleek and modern look that matches beautifully with the interior of the car. read more

IQAir - Appliances Near Me - La Mirada, California

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Called Jun 18th In morning and spoke to Karen who took my information. Called back later that day and told the guy who answered I was waiting for a callback and Had spoken with Karen. He rudley informed me all callbacks were made between 24-48 hours not same day. He then Hungup the phone without any further words. I called back today Monday 5 days later and was given excuse one engineer was now on vacation and the other probably had my information. Next excuse was COVID-19 which is a blanket excuse. Seems they are Prioritizing bulk sales not small orders. I read more

I suffer from allergies, have my whole life, and my husband has trouble sleeping when outdoor air is not good. We looked through many monitors with simple requirements- easy to understand, good size, worked easily for both indoor and outdoor, and (as a plus) had a mobile app. The mobile app, Air Visual app, made it easy to set up the device and understand levels and trends. I like the fact that I can monitor the AQ through the App even when I'm away. If I had a Nest (or other smart thermostat) it would be cool to be able to turn the AC on and off depending on your Air Visual Pro readings. Like plenty of others have noted, with the airvisual, you are able to carry it around (due to its 3 hour battery) and locate leaks and seal them with tape. Before we identified leaks, we had bad headaches and sore throats. Afterward, our air purifiers were able to clean and we had air close to 0 AQI in most rooms! The PM2.5 sensor is a professional laser sensor and is extremely accurate. You can change the sensing to continuous when it's critical to get an instant reading. It's critical for your health and peace of mind. All in all, a great device that provides useful info for my family and I. Definitely glad I purchased this, 5 stars and a high recommendation! read more

IQAir - So good I had to get a brand new one for my mom! - Appliances Near Me - La Mirada, California

Waited 8 weeks for my GC Gas Unit to ship and when I finally got a Tracking # Fed Ex told me, after calling, it was canceled by sender. This is a bit confusing I'll call Monday hope there are no further delays. I am sure there is a reasonable explanation and my order is still progressing. UPDATE: Turns out no issue. Customer service is amazing. Don't know why I doubted that. read more

IQAir - Called Fed Ex and they said a Tracking number was generated but very soon after cancelled. - Appliances Near Me - La Mirada, California

Valerie- No one has reached out to me- you said free of charge shipping. Still waiting for reimbursement. Thanks read more

Wow, we just waited 43 minutes to talk to someone because we wanted to buy several units for our home in Los Angeles due to the smoke. After being on hold for over 40 minutes we finally got to talk to somebody and asked him questions about the differences between two of their home units. Both units are around $1000 and we wanted to make an informed decision. After FOUR minutes on the phone while we were still in the middle of talking, he said Anymore questions before I have to go. And we said we had one question ...in the middle of the question he HUNG UP! Horrible customer service and I wouldn't want to buy anything from them. Check out Air Doctor which also removes particles as small as .003 microns. read more

If you are okay with spending $$$$ and receive NO UPDATE AT ALL for a couple weeks then go ahead and purchase. The quality of customer experience is in the 90's. I placed an order 8 days ago - no confirmation email, no delivery update at all. SENT EMAIL 3 TIMES, NO RESPONSE OVER A WEEK. I don't even know my email went through as I didn't hear anything at all. I called CS multiple times but the queue is amazingly long, waited over 30 minutes and gave up. I understand that the demand is high right now. But if you are selling a $1000 worth machine, spend money and hire people. Hire a good smart people out there and hire enough customer reps to respond. At least give some update to customers about what's going on. You don't just hold a deposit of $1000 on my credit card bill and sit on there over a week. read more

IQAir is now padding the reviews with fake reviews. This is a horrific, horrific company, and I have purchased two machines in the past and ordered a third this year. My order was delayed multiple months and I could not reach anyone via phone or email. Completely apathetic and disengaged staff. 0 customer service. No concept of customer service. They want to sell high end 900 machines marketed as health devices yet disappear after they sell it. No updates, no ability to reach anyone. Does this sound enticing to you? Feel free to file a review with the BBB like so many others have. Please read the complaints here: https://www.bbb.org/us/ca/la-mirada/profile/air-purification-systems/iqair-north-america-inc-1216-13170322/complaints Please note that Valerie's update below is completely and utterly false and I am shocked at her accusations and will be reporting this to the Attorney General of California and also BBB. I currently have a case, as do countless others, and you may file your own case here. https://www.bbb.org/us/ca/la-mirada/profile/air-purification-systems/iqair-north-america-inc-1216-13170322 Please note that I have purchased two other IQ Air systems in the past few 15 years. This year I tried reaching out to IQ innumerable times and could not reach anyone and have countless email and phone records, as do many of the other reviewers here. I purchased one machine in the spring and it was never shipped and was delayed multiple times with no notice. When I was finally able to reach IQ Air AFTER MONTHS OF NOT BEING ABLE TO REACH THEM VIA PHONE OR EMAIL AND MULTI HOUR PHONE WAITS they said I should purchase a second, higher priced system because the first one was so delayed. I am honestly totally shocked that Valerie has to resort to lying when there countless terrible reviews on Yelp and BBB all stating the same facts. Wow. If this "company" focused more on their actual service rather than attacking clients with baseless claims they may actually have a real company. Will be reporting this to Yelp and the AG today. Asking for a large discount because this company wasted HUNDREDS of HOURS of your TIME for a MEDICAL DEVICE AND IS COMMITTING FRAUD BY NOT SHIPPING PRODUCTS WITHIN SEVERAL MONTHS OF POCKETING YOUR MONEY--- is normal. In my case, I paid for the first system in May/June, and had not received it or any update in several MONTHS. ALL ATTEMPTS AT COMMUNICATION with the company were not viable. How is this allowed to happen in America? I have worked with innumerable companies and this is by far the worst customer service. Don't take my word for it- read the hundreds of other reviews!! Kisses! I am totally shocked that this person is lying and will be filing the complaint with the AG and every consumer board today. This is unacceptable. I will do everything in my power to protect the public from this atrocious disgusting behavior. All I am doing, Valerie, is making the way you conduct business public. If you have a problem with the way your company does business you have only yourself to blame. Please note: Company uses innumerable excuses of "wildfires," etc., when they have not responded to anyone since April!!! LMAO, how many excuses can one company come up with?!?! ITS NOVEMBER 13!!! Good companies pivot, not make up excuses for SEVEN MONTHS AND BLAME CUSTOMERS. LMAO, this is like a horrible movie. read more

Edited 9/21/20 in response to Valerie L.- to be very clear, after asking only 3 questions, IQAir's representative said, "IS THiS GOING TO BE YOUR LAST QUESTION?? ANYMORE QUESTIONS BEFORE I GO??" before he clearly hung up while we were still talking . It was not a dropped call. The representative was clearly impatient and extremely rude. If you take the time to read the other reviews, you will see a trend in rude, poor customer service. Valerie, I may have not remembered the name of the representative and quite possibly, your staff purposely did not give his name. But what I do clearly remember is just how bad IQAir customer service is and the yelp community should be made aware of this. Original review: CUSTOMER SERVICE ALERT. My wife and I were on a call with an IQAir representative (9/14/20, 12:40 PM) for approximately 4 minutes and the representative (male) intentionally hung up the call during one of our questions. During the call, we asked several questions on IQAir's portable and whole home air purifiers and the rep answered them. Right before he hung up, he started to sound impatient, and then suddenly hung up the phone while my wife was asking about the different features between the versions. It's absolutely a shame, because we were impressed with IQAir's products, but apparently they do not value their customers. I recommend you take your business elsewhere. read more

This air purifier is perfect for my office. I love the fact that this product is quiet and compact. It's the first thing I turn on when I get in my office every morning. I have light allergies and this air purifier helps to keep the air clean, less sneezing for me. I'm so glad that it doesn't take up a lot of space. Perfect product for your office or bedroom. read more

I am not sure what is going on with this company. Horrible customer service. They do not like answering emails. When you call they give you a generic answer and do their best to get you off the phone. They won't update you on what is going on. Probably need to contact corporate to get their act straight. read more

The only thing I can say is the product is absolutely amazing. They say money can't buy health or happiness but the day I put one in my children's room it did. They are doing wonderful now. IQAir also helps children in California that have Asthma with their foundation. The staff are absolutely wonderful I cannot say enough about them. Thank you for changing our families life for the better and keeping the children healthy. Joe Trupiano As for the bad review below. The machine was never made to pick up 100% of particles that enter your home. Our homes are not managed Like a clean room. When we open the doors and Windows dust gets in. Frankly it's actually an impossible task so you expecting that just shows you didn't do your research. This technology is used and clean rooms and government agencies So I'll trust their millions of dollars of research over someone complaining about dust in the house. You still have to clean your home every week with this machine. read more

After trying out other air purifiers and seeing no improvements to my allergies around the house, I finally invested in a HealthPro Plus. It's been about 3 months now and I've already seen great results! Plus their customer service is great. Very helpful and patient when answering all my questions about their purifier before I made the purchase. I would definitely recommend IQAir to anyone looking for a quality air purifier! read more

I ordered a multigas GC kit and they kept postponing the arriving date. After almost a month of waiting, I decided to return it, the customer promised to refund within 7 business days. but it's been more than 7 business days now, I still didnt get any refund. read more

The Atem Desk air purifier is small enough to put on my desk! Though I don't expect it to perform as well as the bigger models, it certainly does the job for the size, and it's half the price! read more

I have owned an IQair system for over a year now and love my air purifier. It has been very useful during COVID and SoCal wildfires. In preparation for when we are able to travel again, I decided to purchase the Atem desk so I can carry with me into the hotel rooms. It is very quiet and perfect for what my wife and I need. I turn it on most nights and find helpful when I am severely suffering from allergies. IQair has become my go to brand for all air quality needs. read more

5/19/21 UPDATE: Still no refund... This is a case where the consumer got lost in the fray. Why does one customer have to be passed around to FIVE employees (Veronica, Samantha, Yvette, Valerie, and Edgar) + initiate a charge back + file a BBB claim for a refund? The refund transaction ID was not provided to me until I asked for it a month or more later AFTER the return was rec'd at the merchant. Now, the refund is lost/stuck between Paypal and Citi. Close the BBB case, now my battle is with the card companies. Thank you. ============= Perhaps fine - unless you need to return something and hope to get any sort of REFUND. 3/18 an order was made for $75.82 3/19 Order was received. 3/23 Item was sent back, per the company's instructions with the RA# clearly visible. 3/26 Return was received at the reception desk, according to the USPS tracking. I have been bounced from rep to rep. The latest is Yvette Nunez. I knew this was a dishonest company after reading the emails Yvette sent me. Yvette claims the refund was processed on 3/18 - the same day I ordered it. Anyway, I corrected her misinformation and confirmed with the card company that no credit had ever been issued, but Yvette Nunez of IQAir never responded. If I had been provided with a transaction number, I would then be able to follow up with my financial institution. I have since initiated a charge back and opened a case with BBB against IQAir. Perhaps this company makes quality products, however, I would dissuade anyone from dealing with them and the basis of how they handle returns. read more

Extremely poor customer service. I ordered a product over a week and a half ago and it still hasn't shipped. IQ Air doesn't bother to return phone calls or emails. They lied to me on the timeline of when it will ship. There are other companies such as Coway that treat customers much better. Do not buy any IQ Air products unless you want a terrible experience. read more

IQAir has really made a difference in my life, I used to have really bad allergies that would flare up in the evening. I purchased the HealthPro Plus and I noticed the air in my home was much cleaner by the very next day. I have not had any allergy flare-ups in my home since I've gotten the machine, this really works wonders and I highly recommend anybody who is looking in the market for an air purifier. read more

I ordered 4 sets of attic filters along with 2 Atem air filters totalling over $3,000.00. I waited for weeks to get the 2 car filters. I was told that the attic filters would be sent at the end of September. Then, when they didn't show up, I called and was told that they didn't have my "attic filter" order. Apparently they removed it because they weren't in stock. They said that it would be by Oct. 7th. That date came and went. No word from them. When I finally contacted them again they said it would be by Oct. 31st. That date came and went. I finally called again last week and they said that they had my items in the warehouse and that it would be sent this week. Now, I just got word that they can't ship it as promised (again) and it will now be in mid December, over 3 months after my original order. This is really ridiculous. This company does NOT have it together and their promises mean nothing. Don't waste your time with them. read more

Okay so I rarely ever write reviews, but I have to say that the customer service is second to none. I spoke to several reps and they REALLY took the time to answer my 101 questions, especially Keren. I went down the research wormhole and landed between Air Doctor, IQair, and Austin Air so I had all sorts of questions from how they calculate the 0.003 microns claim, to how noisy the machines are, to the differences in energy usage (yes, I was that guy). Gotta say, that without the superior customer service and education IQair provided, I might've gone with a cheaper option. read more

I purchased both the air purifier and monitor and am extremely pleased with this purchase. My wife and I can definitely tell the difference inside our home when we breathe. With the recent wildfires in SoCal, I highly recommend these products to anyone looking for a high quality and affordable air purifier and air quality monitor! read more

We bought a health pro plus unit to see how it works and it's impact on our indoor air given prior health concerns with family members. The ordering process and delivery was seamless. John who helped process the order heard our concern and expedited the shipment. Based on the success with the first unit, we invested in a second one too so we get coverage for the whole house. read more

Iqair products are great. The reason for 2 stars is their lack of customer service. First of all, DON'T order through their website! Their office at La Mirada is staffed by a bunch of kids who either don't know what they're doing or don't care(probably both). If you order online, they'll send an email stating they can't mail products to your address. Why? They claim Fedex won't mail there due to iqair's agreement with fedex. ???. So they can't mail it and when you try to cancel it, they won't answer your emails pr phone calls. Buy from a retailer or amazon to avoid these idiots read more

Very frustrating. I ordered some replacement filters. I gave them a credit card. They charged my card and sent a text confirmation. 9 days after the text confirmation came in, there were no further updates. I called into customer service to find out why I had not received my order. The rep told me that the items were in stock and I would need to give my credit card number again to place the order. No one from their company called to explain that the order was not shipped. It may be my fault, but I have several credit cards. They could not tell me which card was used so it is on me to confirm that they have not charged my card. I will check all cards to confirm they have not charged my card and WIll Never order from this company again. Pathetic to say the least. I would love to be able to take orders and never ship! read more

I placed a deposit order for a perfect 16 a week ago and have not heard from anyone. Every time I call Im placed in the queue and no one answers. If the business is not open at the time you should state that on the site and do not take payments. read more

I ordered several products. The HealthPro Plus is quiet, and seems to work. Casters are impossible to install. I also purchased a desk and auto purifier. Delivery is slow (4 weeks to get part of order). Customer service is frustrating. I still have not received a refund from a cancelled order (back ordered item in Oct. order, cancelled in Dec.!). It is now going on 2+ months dealing with customer service and still waiting for the refund. read more