Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

doesn't turn jobs on time on the watches like states he does. Trouble job that's all I can say…read moreabout his work

I cannot attest to his skill as a watch repair shop but as a proprietor with a shop with the goal…read moreof supporting customers, not so good. Between my grandfather and I, we had six watches needing repair. Did my research and wanted to support small business. Found this shop. Called to ensure he would be open if the current pandemic situation. Answers the phone with simply "hello". Is this the Watchmaker Specialist?", I ask. "Yes." I then asked if he would be open the next day to drop by with the watches for repair. "No problem. I will be here" he responds. "Excellent. See you tomorrow." Today (the next day), I picked up my 89-year old grandfather to drive 25 miles to his shop. Arrive to the office building, then had to had to show my driver's license to a security guard. It has to be shown to a video camera where they take a picture of your license. Was not crazy about that given identity fraud. But had to do it to gain access to the building. Made our way up to the 7th floor, found the suite, only to find the office locked. Sign on door says call the number. So I do this and again, simply "hello". I let him know we were standing at the front door. "Who's this?", he asks. "A customer" i replied. "Oh, I am not there. I went to get some dinner. Can you wait 30 or 45 minutes?"........ So he wanted my grandfather and I to simply hang out and wait for him. Not very good customer service especially after I called beforehand to verify it was good to come down at that time. Which it was. But he left us in the lurch. We went someplace else. Was not a goid customer service experience.

My wife (fiance at the time) and I were shopping around for simple wedding bands. I contacted a…read morenumber of stores in the area and when Craig Cassio answered the phone, he impressed me right from the start. He was friendly, straightforward and very informative. We went in to the store a few days later and were met by their son Josh (it's great to see what a family business this is!). Again, he was very friendly and helpful, answering all our questions and striking that balance between helping and giving us the space to figure out what was best for us. The checked with three different suppliers and got exactly what we wanted and got it here quickly. When I came back to pick the rings up and pay the balance I got to interact with Michelle. Once again... bright, friendly and very helpful. She gave me a number of tips on keeping the rings in top condition and all three congratulated us on the upcoming wedding before I left. Wonderful experience and I'm happy to business with them again!

I left my 50-year old diamond solitaire ring at Cassios' for a larger diamond upgrade. When I got…read moremy ring back, the unique finish on the gold band was DESTROYED in the process. It looked like the band was polished clean with NO trace of the unique design. The Cassios' chose to deny ANY responsibility for the damage. They would not even acknowledge that the finish existed when I left the ring or that they could possibly have removed it. They charged over $500 for the "repair" NOT including the price of the diamond and flatly refused to refund the "repair" charge. I spent over $2600 to upgrade this ring. They destroyed the unique character of my vintage ring and expressed NO concern whatsoever for my dissatisfaction. They immediately went into legalistic defense mode...deny deny deny. They treated me like a grifter despite having been a repeat customer for many years. Mr. Cassio was defensive, arrogant and patronizing when discussing the problem. Thirty years of experience in the jewelry business does NOT make one infallible. Human beings can make mistakes. Taking responsibility and MAKING THINGS RIGHT is the very LEAST that an HONEST business person should do. Nothing has been made right in this situation. My ring was IRREPARABLY damaged. Cassios' IS responsible. Their denials and nastiness are inexcusable. I don't want to wear my ring now. It does not look the same and it only reminds me that the Cassios' ripped me off and treated me like trash.

I recently dropped off my bridal set to have repaired after losing a diamond in my engagement ring…read more17 years ago. It was such a friendly and smooth process, very reasonable in repair cost, and the staff were so incredibly kind. Jeff, himself, helped me the day I picked up to make sure my ring was exactly how I wanted it and to my expectation. We further discussed adding an additional band to my set, and he took the time to chat with me about what would look best with my current set. An overall fantastic experience. I will definitely be back.

We went to Jeff's jewelry to get a diamond ring sized and a different mount. They did a phenomenal…read morejob and I'm very happy with my ring. I read the reviews before picking a place and the exceptional reviews are why I picked this jeweler. I also had a Louis Vuitton bag charm I needed the brass piece to be sautered back on. They fixed it in minutes and did not charge me for the bag charm. Needless to say I will continue to go to this jeweler for any needs I have regarding jewelry. I want a pinky ring for Christmas this will be the location I purchase my pinky ring at. They have a beautiful selection of diamonds and fine jewelry. Their staff is knowledgeable! 10 out of 10 experience. Thank you

August 22, 2024 I went to have my watches repaired and the store CLOSED. Another clothing store…read moretook its place.. so sad they are not in Spring anymore. they did great in the past with more than 10 watches repais.. :(

Wish you had no star. 2 years ago we had him come to our house to repair our grandfathers clock. He…read morecharged $700 for a part and said it would take 10 days to get the part. That was 2 Years ago. Sounds like he was running a scam on all of Hus dads customers. He should be ashamed of himself. And if his father is still alive he should also be ashamed of him.

I reached out to find a qualified watch- clock service person in the Houston area . We live in…read moreRichwood ,Texas that being 1 hr away from Houston it was very difficult to find a qualified person who would travel this far. You see I have 6 antique clocks. Very old like me, but by the grace of God I found HP Krops. He drove all the way from North West Houston and serviced all of my clocks. Not only is he well trained in his profession he is a great man. Through this time he and I have developed a great friendship. All of my antique clocks are very special to me . HP took his time and service each one of them. Thank HP for what you do so well and our newfound friendship. If you are looking for a great watch, clock repair man I highly recommend HP Krops . Thanks HP for taking good care of my 6 extended family.

I had my Seiko repaired and it now runs spot on. I highly recommend.read more

I have been looking around for the best deals to find a bestfriend a graduation present and had my…read moremind set on diamond studs. I had been researching for a few weeks of what I was looking for and what my spending limit was going to be. I didn't know Zales had an outlet so I decided to check it out! Best decision I could've made! I met Jay and right off the bat he was super friendly , welcoming and just an amazing sales person all around! I told him what I was looking for and my limit and he started showing me options. I also asked if there were any Black Friday sales and he was showing me what they had. Not once did Jay pressure or try to persuade me to buy something out of my budget. I asked him about natural diamond vs labs and he was super knowledgeable about the products! I found a pair that I had my eye on but I told him give me time I want to look in the woodlands mall to weigh my options out before I make a purchase. I then go to two jewelry stores inside of the mall, which were Helzberg and the original Zales and was truly astonished with the poor Customer Service that I received and how I was treated within those stores. After being treated so poorly at one store of bargaining back and fourth and trying to be pressured to buy something I went to another one where the lady could have cared less of what I was looking for. Jay truly made my experience unforgettable and his customer service was outstanding! I told him where I worked and that I'm also in customer service and I appreciate him not judging me or looking down on me just because I had certain request or wants for the diamond earrings I was looking for. I'm so happy with my experience and also happy with the gorgeous earrings I purchased for my bestfriends graduation! I will highly recommend anyone who's curious of stopping by to shop with Jay. I thanked him for taking his time with me, not rushing or pressuring me to buy. Also, his attitude did not once changed once I told him that I was going to look around to make sure I'm dead set on the item. Amazing customer service and any time I'm needing a special item. I will be shopping with him!!

Really poor customer service, lacking class & culture…read more We made it a point to visit all the jewelers in the area, in search of the perfect wedding bands. This was one of our stops last Saturday morning. We felt very turned off by the employees and how they treated us. The first girl who greeted us could not stop texting her boyfriend on her cell phone, while sitting in front of us... Then, she interrupted us and passed us off to another lady, explaining that her food had just arrived. We were abruptly "handed off," so she could conveniently take a lunch break mid-conversation with customers. The next lady may have treated us worse. She was a bad comedian, I suppose, as her jokes were extremely offensive & personally insulting... It may have been awkward humor or overly-sarcastic, but she was the only one amused. Terrible experience. We won't be visiting again... ever.