This review is just on the service from a very rude employee. I was standing just a little off from the line as I had already ordered , while I was trying to sign up for the app after I have already ordered and paid for my 3 drinks. She asked me if I was ordering and I said I had already ordered and stepped aside a little since I noticed that people were trying to order. She told me drink pickup is on the other side. I said ok, my kids are already over there waiting. She said "you don't have to give me attitude!" Excuse me? She was giving ME attitude. I said ok and stepped out of the way for the next customer. I had ordered 3 drinks for my kids and since I didn't know what I wanted yet I just paid for those first while I was I trying to figure it out. But with her attitude it left a bitter taste and I no longer wanted to get a drink for myself. I didn't want to give any more money to a company that doesn't train their employees on their customer service skills. If she said that sh*t to me before I paid for my drinks for my kids I would have walked away and not give them any of my business because that was some BS read more

It's Boba Time - Arcadia - Rude employee with an attitude problem - Bubble Tea Near Me - Arcadia, California

Really good service. I suggest ordering ahead of time. My personal favorite is mango smoothie with boba really delicious. read more

Yum! Our first time trying this tea shop and we loved it! The strawberry matcha tea with almond milk was delicious. Super convenient location in the Santa Anita mall food court. We will be back again! read more

It's Boba Time - Arcadia - Strawberry matcha almond milk tea - Bubble Tea Near Me - Arcadia, California

4.5 stars. This place is very good. I tried the rose matcha milk tea for the first time anywhere and it was pretty good. When I get a beverage, I usually like a smoothie consistency better than a regular drink, but it was nice to try it. I had a few sips of the pina colada smoothie and it was the best pinc colada smoothie I've ever tasted! I see there's another location much closer to me, which I tried before, but I didn't know they were the same beverage place. read more

I ordered a mango smoothie and milk tea, but this specific location is always gives the great service, they have a lot of young people in this location but always very upbeat and welcoming and listen to your orders. I had Carla as my server and I asked for her to put the boba on top of my milk tea instead of on the bottom since I like to stir and eat it first! She was very friendly and welcoming! The ambience of this location is always packed but because it is the mall. Thanks Boba and keep it up! read more

We ran to the mall for our last errand of the day on Saturday evening, at roughly 8:00 and of all the boba places in the mall this was the only one open! The Thai milk tea with boba is a classic favorite! The boba was perfectly chewy without being too soft or hard. And the flavor was good, on the milkier side, but still ok. I tried the new drink the blue sky milk tea, which has butterfly pea tea on the top, jasmine milk tea and it comes with lychee on the bottom! Upon first taste it was really tasty, nothing really stood out about the flavor though. It was really pretty though! As I kept drinking and I finished the lychee jelly, I did notice a bitter aftertaste which was kinda disappointing but it is what it is. I love trying new drinks that are at and this one is definitely really pretty! The staff was super friendly and thorough! Thank you guys for staying open later! read more

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Solely based off of their pistachio frappe with boba. The pistachio frappe is amazing. Lots of pistachio blended and 3/4th way blended they add more for additional crunch. The pistachio is blended and topped off with more pistachio. It's the only drink I get here. Their boba is okay, no honey taste. Cooked good, it is free. I took off one star because one time it was not blended enough and there was ice chunks. Also, I have come here 3 times and two out of the three times they were closed even 15-20 minutes after they opened. Maybe a worker showed up late? read more

Boba Time is a pretty standard boba shop with pretty standard boba shop fare. You have classic toppings and milk teas and some more unique combinations of classic drinks, typically seen at Boba Time. Service wise, the staff at this location are very informative and attentive. Drinks come out quick, and wait time is low, so long as there isn't a line. Given that this location is inside the mall, the ambiance is going to be relatively noisy with the chatter of people, and music going off. Overall, a solid 7/10. read more

Love going here when I am at the mall. Located near the food court. Sugar level can be adjusted by request.

It's a busy location so there usually is a bit of a wait but the quality is on par with its other stand alone stores. They have a smaller selection of items because it's a mall store but they still offer a good variety. Overall, still a great place to stop for a treat when walking around the mall! read more

Love this place. Stop by every time I stop by the mall. A must love that they have watermelon year round also and it tastes like GOOD watermelon not like out of season watermelon. read more

My Daughter and I stopped by and got our drinks. My daughter asked for no boba in her drink and I asked for mine to come with boba. Both our drinks came without boba. After I asked that I indicated that I asked for boba and my drink came without it, and I asked for it to be added, the lady who decided to help me acted annoyed. I don't get it... But, there's another boba spot in the mall. I am taking note that this location has 3.8 stars at the time of my writing this review. People have choices, even the nice young lady who could probably work somewhere else if she doesn't like her job there or doesn't feel like fixing an order. read more

This place is the best boba place in the mall. Try the Galaxy drink so good! Their staff is always super friendly and the drinks come out fast even though they are usually super busy. You guys are doing a great job! read more

It's Boba Time - Arcadia - Bubble Tea Near Me - Arcadia, California

My mom and I basically consider the Santa Anita mall as our second home. And whenever I come to the food court the first two places to go is always boba time and get a super size of the brown sugar milk tea with boba then get chick-fila afterwards. The staff at boba time are always right on time getting the drink out and always fresh and just how I ordered it on the mobile app. I'm totally satisfied overall! read more

Excellent service, i always love to buy my boba from Boba time, its truly one of the best boba places ive tried and i will be returning. The cashiers are always welcoming and bring my order out quickly.The strawberry yogurt boba is my favorite! read more

How convenient! I get to have boba from boba time in the mail. They have a great selection of drinks with new flavors periodically. They always make their drinks well. read more

This review is for my experience going there today. My daughter and I ordered two drinks today. As we were walking to the car, her drink dropped to the ground and there was a huge slit on the side of her cup. She was sad the cup broke. We walked back inside and the young lady working behind the register, named Emma heard my second order, and told me that she can just make a new one for us, free of charge, because sometimes the cups are flimsy. Thank you Emma for doing this - it really made my daughter's day. :) read more

One of the good boba time locations yummy. I go for the simple brown sugar drinks and boba time usually gets the drinks nice and sweet like I like them. I never have sugar in my daily life so when I go out for boba I want it nice and deadly sweet... ok maybe not deadly but not plain either haha read more

I Love BoBa Time !!! My top 3 drinks in order are 1. Coconut strawberry smoothie with BoBa 2. Mango smoothie with BoBa 3. Pistachio smoothie with BoBa ...Side Note: this location dosen't have BoBa Time full menu but still gotta appreciate the fact i can get BoBa Time @the mall which makes me very Happy. read more

It's Boba Time - Arcadia - Left Pistachio Smoothie w/BoBa Right Coconut Strawberry Smoothie w/BoBa - Bubble Tea Near Me - Arcadia, California

So many options to choose from, I went with the strawberry matcha and the strawberry frosted milk. The matcha was good but I probably won't get it again. The frosted milk was super tasty. I will get that again. Made pretty quickly, and rather tasty. read more

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Hey what's up yelpers? Hope my review finds you well. The following review on Its Boba Time is broken up into different categories: food, environment, service, price and overall thoughts. Food: I always get matcha green tea boba everywhere I go but today I saw this Rose Matcha tea that sparked my interest. I did ask the staff member what was the rose ingredient and she didn't know. She kept replying " rose syrup". The drink looked good but was alright on my taste buds. It had this aftertaste which I'm still debating if I like it or not. My brother got the original milk tea which is always a go to. (4 stars) Environment: It's Boba Time is located in the Santa Anita mall in Arcadia. The spot is located in the center of the food court and can get very packed. Area is clean and safe. Plenty of parking since it's a mall. (4 stars) Service: The staff member was friendly but could be more knowledge about the product they offer. (3 stars) Price: Prices are reasonable each cup was about $5. (4 stars) Overall Thoughts: It's Boba Time definitely has a variety of goodies which I'm wanting to try. You can see in the photo I was real excited to drinking my drink that's why it's missing some tea. Better photos next time. Thank you It's Boba Time for cool drinks. Thank you yelpers for reading, until next time. Peace and Love. read more

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@esmeralda W Let me take the time to highlight on the issue of Esmeralda, I have been coming to the Santa Anita Boba time for many years now. I did not notice there was a change in management because you really can't see the change. The usual employees are amazing, but there are some employees that are fairly rude, but Aurelia is a very nice and lovely person. She always greets everyone and makes sure that drinks are given fairly fast. The refund issues are understandable due to the shortage of change and company policy. In order to have a refund you must bring receipt as any other establishment. And as of employee misconduct I have never been exposed to any uncomfortableness, They all act accordingly. I do not think that mis Esmeralda review is very accurate. read more

Ran across this newer boba shop during a quick run to the mall. The strawberry slush wasn't horribly sweet, so that was a definite plus. They have milk options (oat, soy and almond) for their milk teas. This is a huge plus! There is an extra charge, but it's pretty minimal. The strawberry-teach green tea was excellent! Again, not too sweet at all, even at the "regular" sweetness level. Boba was soft and had a good flavor (not super bland, as it is at many other tea shops). The only negative we could find was the size of the large cup - not large enough, especially for these hot summer days. We'll be back, especially since they have varied milk options. read more

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Boba is always super tasty!! They are accommodating and helpful with menu options! I love that the have lychee coconut jelly

Went to this boba time last night, everything was going good until a rude girl with glasses and reddish hair was giving me attitude for NO REASON. I was sitting near waiting for my order and got fdirty looks. Called out my drink number and gave me the wrong order. She said 178 and gave me 177. read more

This was my first time back in Westfield Santa Anita since quarantine and I found that this had replaced Lollicup in the food court. I ordered their Mango Slush to cool down from the 99 degree weather and it was very refreshing. The mango flavoring had good sweetness but could be blended better as there were still small ice chunks left that made it hard to drink. Service was efficient and social distancing was maintained. read more

It's Boba Time - Arcadia - Regular Mango Slush - Bubble Tea Near Me - Arcadia, California

I love this place! Aurelia is so friendly, and the service is great! Their mango slush is my favorite.

My family and I come to this Boba Time every month, we love the drinks and love the service. Our drinks are always made perfect and the service workers always have the best attitudes. A monthly treat we always look forward to read more

From the past 2-3 years, me and my family have always made the time to buy a delicious drink from here. No matter the time or day, their service is quick and speedy. There are rarely any mistakes made, and their drinks are constantly consistently made. To any boba fans out there, I highly recommend trying this place out. Shout out to our favorite drinks as well: The Mocha Frappe and the Matcha Milk Tea! read more

The service was top service like best service I've ever seen like wow talk about good service and good boba it was so good

Well kept, clean and good customer service. I like everything I order from here. This store has many options from teas and iced refreshers t

My son and I love it's boba time! Whenever I tell him we're going to the mall he gets excited and asks if we can have boba! His favorite one is the mango slush with boba and I go for the classic brown sugar, so yummy. Of course it's loud in the mall most of the time but plenty of seats available. read more

The boba taste great! Got my boba right away and had no issues with it. The service was fast as well.

They really have the best service here it makes you feel welcomed, and the boba is to die for, I love this place it's the best!! Definitely recommend read more

One of my favorite boba places to stop by after eating at the food court! I love the customer service and my personal favorite is the strawberry and matcha milk tea! Great as always! read more

FIRE ASS BOBA, you cannot go wrong with a strawberry matcha great customer service too y'all were so patient and well mannered, the place was also very clean and not hectic at all, the ambience was very pleasant. My new go-to boba place‼ read more

The wait is so long and personally I feel like they add too much sugar. Probably fits the western palate well as you can see from the people in line. The price is expensive considering the small regular cup size... the grapefruit tea tastes watery - doesn't taste like tea or grapefruit - super disappointing. And the jasmine matcha also tastes watery... and strangely my matcha tastes like bubblegum??? read more

It's Boba Time - Arcadia - Watery matcha and small cup for expensive price... tastes like gum bleh - Bubble Tea Near Me - Arcadia, California

Second time here and it was great! Went to the Santa Anita mall today to buy some clothes, eat at a restaurant, and get some boba. I decided to try their brown sugar milk tea boba and was not disappointed. I am the kind of person that doesn't like their milk tea to be overly sweet and that's exactly what I got; I got a drink that met my palette. The cashier was nice and polite. It's Boba Time is located in the food court where there is a lot of foot traffic. I would say the pricing was fair. The drink cost me $4.75 for a regular size. I am definitely coming back here! Overall, I would rate this place a solid 4/5. read more

It's Boba Time - Arcadia - Bubble Tea Near Me - Arcadia, California

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Customer service was awful at this location! The straw hole on the lid was sealed so the straw could get through. I asked for a new lid and she was giving me a disgusting face and refused to give me a new lid. I showed her how the straw couldn't get through and finally she got me a new one. While she was handing me back the drink, she said you will have the same issue with the straw and rolled her eyes to me!!! I wasn't asking for a new drink or anything. I was just asking her to give me a new lid.... Not sure why she had to give me attitude like that read more

One of the workers there might've been coming back from the restroom as my party and I waited for our drinks. Walking to the pickup area to see if they're ready, I feel that I unintentionally blocked someone's way of walking. My bad. I turn to apologize but she raises her arms to signify her annoyance and then walks back into the shop. Weird. She might've been having a bad day, but no need to do that. Also, everyone working there looks miserable. read more