Awful service never again. I went to get a massage for my lower back pain and the masseuse (female)…read morewas okay at 1st after I noticed she would step outside to get a (hot towel) and I could hear her spit extremely loud with thick sounds of mucus! She did it twice. That was extremely unprofessional and disgusting. Also she wouldn't massage she was literally was rubbing hard. I believe she didn't like me for whatever reason. After I was done I tipped her $6.00 and her response was no $10? I told her no. I felt disgusted and disrespected. I was advised by a Thai friend that a signs of disrespect. Please people don't go there. Some people are so disgusting and scary.

I went in to get a massage and the masseuse told me that I had to pay before they do my massage…read more I've never went to a massage parlor and pay before I get my service. They took me to my room and told me to undress and they said you pay first. I got out my $60 in cash to pay them for an hour massage and I asked for a receipt. They said no receipt and told me no receipt and gave me my money back. I said why no receipt, this is a place of business and every customer should have a receipt. They again said no receipt and said and come back next time and give you a receipt. That will never happen.

My first ever massage experience and it was amazing!!…read more I went in for a shoulder, neck, and upper body massage and was honestly a little nervous since it was my first time ever getting one. Mia made the experience really comfortable and checked in during the session, especially when placing the hot towel, which I really appreciated. She used firm pressure, which was much needed with the tension I was carrying and afterwards I could feel such a huge difference. I know one session won't magically fix everything, but I left feeling so much better and noticeably relaxed. I literally sat in my car afterwards to soak in the sun because I felt so relaxed Overall, such a great first experience and I'll definitely be coming back. Thank you!

I had an amazing massage experience! From the moment I walked in, the atmosphere was calm, clean,…read moreand very relaxing. The therapist was extremely professional and really took the time to understand where I had tension and discomfort. The massage itself was incredible -- the pressure was perfect and I felt all the stress leave my body. My back and shoulders feel so much better now. You can really tell they know what they're doing and care about their clients. I left feeling completely relaxed and refreshed. I will definitely be coming back and highly recommend this place to anyone looking for a high-quality massage!

I had a great experience here! The prices were very affordable, and I really liked that they offer…read moredifferent package options, including cupping and aromatherapy. I chose the aromatherapy package, and it was so relaxing. Nicole was my massage therapist, and she was amazing. She was professional, attentive, and made the entire experience comfortable from start to finish. The facility was also very clean, which made me feel even more at ease. The only small thing I would mention is that I personally wished the aromatherapy scent was a little different, but that's completely based on my own preference and didn't take away from the experience. Overall, I highly recommend this place if you're looking for a quality massage at a great value. I'll definitely be coming back!

Thank you for taking the time to respond. I appreciate that you reviewed the situation and shared…read moreyour perspective. However, your response does not change the reason for my original review. First, I understand that your gratuity guide is a recommendation, not a requirement. That is exactly my point. If tipping is voluntary, then customers should never be approached after payment and asked to increase their gratuity. Once a customer has decided what they wish to tip, that transaction should be considered complete. My mother is foreign and speaks very limited English. She gave what she had in her purse because she genuinely appreciated the massage. She was not trying to underpay anyone. As I explained to your front desk, my wife was also going through an extremely stressful period in our lives. We were dealing with significant personal hardships at the time. While I understand your receptionist may have remained polite in tone, what was missing was empathy. Customer service is about more than simply being polite--it is about recognizing when a situation calls for compassion. To be clear, I never contacted your business asking for a refund or compensation. I simply called to explain why the interaction left my wife feeling uncomfortable. Unfortunately, instead of acknowledging our concerns, I felt that your response focused on defending the policy rather than understanding how your staff's actions affected your customer. Regardless of whether your receptionist "asked" instead of "demanded," asking a customer to increase a tip after they have already paid is, in my opinion, unprofessional. A comparable example would be dining at a restaurant, leaving an 18% tip, and having the server come back to ask if you could leave more. Most people would find that inappropriate, regardless of how politely it was phrased. This was never about the amount of money. It was about professionalism and how the situation was handled. I respect your right to explain your side, just as I have the right to share my experience. Unfortunately, your response has not changed my opinion. I remain disappointed with how the interaction was handled, and because of that, I will not be returning to your business. I wish your therapists the best, as they did provide a quality massage. My concern has always been with the front desk interaction--not the therapists themselves.

Been here a couple times for a massage. My most recent trip was last month…read more Wilawan gave me a great massage to help with the lower back pain I have from poor posture and sitting too much. She asked where the pain was and really made sure to focus on those areas. I appreciated the strong pressure, walking on the back and the deep stretches at the end. Highly recommend.

Saw this spa while I was driving by, went In to ask about their facials and when the ladies came…read moreout I was hardly payed attention to. They directed me to some price list on the desk and didn't care to tend to me . I winded up going to massage envy for my facial that morning . I immediately felt devalued as a potential customer . Barely even spoke to me .

Just went there again this morning my BACK has this PAIN I just can't get RID of but this PLACE…read moregets it DONE. Got a different MASSEUSE this time and they get BETTER and BETTER. I would recommend the 30min leave a NICE TIP and maybe the masseuse gives you + time they really work hard to get you feeling AMAZING highly recommended or go take yourself elsewhere. REALLY LOVE THIS PLACE AND ALL THE AMAZING STAFF

zero stars. it was honestly insane. i walked in, she told me i have to do the 30 minute, when I…read moreasked if I could do an hour, she said, " that will be more tip" when I told her I didn't understand what she meant, she told me that I have to give a $40 tip for an hour massage, that's after paying for the massage. I said oh OK then I'll just do the half hour and she proceeded to tell me that would be a $20 tip. When I asked her what if the massage is not good or I'm not happy with it, she said no choice must tip $20. i clearly walked out. sad part is, i'm 10 out of 10 a good tipper, i ALWAYS tip very well, even for a service i am not to happy with, but that's just crazy telling me how much i have to tip before i even receive the service. horrible.

it was a great experience! this place is super clean and they change the sheets every time a new…read moreclient had used it, this is a private massage room, i cant say enough how clean and professional the place is, they accept Zelle, card and cash. They have suggested gratuity, but its fair since its a good service.

DO NOT COME HERE!!!…read more I rarely leave negative reviews, but this was by far the worst massage experience I've ever had. The older woman who gave my massage was extremely rude from the beginning. She repeatedly scolded me to "relax," even after I calmly explained that I was relaxed. At one point, she was using her elbow to push my left shoulder down because she assumed I wasn't relaxing enough. It was uncomfortable and completely unprofessional. When she began working on my calves, she was putting so much of her body weight on them that it became painful. I told her it hurt, expecting her to adjust the pressure. Instead, she simply stopped massaging that area altogether rather than trying a lighter technique. To make matters worse, for about 10 minutes it felt like she was just rubbing oil across my back with almost no actual massage. I've had many professional massages over the years, and this didn't feel therapeutic at all. I actually came back because I had a wonderful experience here about three years ago, so this was incredibly disappointing. I had booked a 90-minute massage but ended the session early because I couldn't tolerate another hour of being scolded to relax. I asked the front desk to stop the session and she kindly shared that I didn't have to pay for 30 min I was there because she visibly saw me upset. For context, I lift weights regularly, so some muscle tightness is normal. Tight muscles do not mean someone isn't relaxed. Being repeatedly lectured instead of listened to made the entire experience stressful rather than relaxing. The woman at the front desk was kind and understanding when I explained why I was ending my appointment, and I appreciated her professionalism. Unfortunately, because of the massage therapist's behavior, I cannot recommend this place. Professionalism and respectful communication are just as important as the massage itself, and this experience had neither.

I really love this place, the ladies are always different never get the same one, super friendly,…read moreif you are upfront with them they will be upfront with you, don't bullshit them because they created the game and you are just in it... never listen to reviews of people mad on here about this place it's just the ladies understand whose there for a massage and whose there for something else, only reason I can see people being upset with this place is because they deny people if they get busy which is good! I like quiet in a massage not a bunch of people in there trying to talk to the masseurs about there day. Number one massage in Sylmar/ San Fernando hands down.

WORST MASSAGE OF MY LIFE!!!!…read more I call on a Friday to make a couples massage appointment for Sunday morning. The lady says EMPHATICALLY 9:00 - 10:00 am several times on the phone. I'm not thrilled about an early time for a Sunday morning, but I take it because I understand they have to fit 2 of us. We show up on Sunday to the janky ass operation, and the lady says the other masseuse is not here yet, come back in 40 minutes. I'm already irked cause I could've slept in, but just try to roll with it. We come back and they have separate rooms for us. Not ideal, but we've encountered this elsewhere before. They ask for cash (no cards) up front before they start. They don't ask us what areas to focus on, any previous injuries, or even what level of pressure to use - just cash. I go to lay down and I see there's only HALF a sheet available for cover...??? The lady comes in and starts rubbing me and you can tell that she's on autopilot for most of it. There's a bunch of commotion going on; the ladies are shouting at each other from room to room, someone's phone rings and they let the wacky ringtone go for a whole minute - basically the exact opposite of a relaxing ambiance. At one point my masseuse walks out and starts arguing with the other ladies. It's like she was mad that she had to work on me for some reason. She pretty much rubbed my back for like half an hour and once I turned around she just ran out the clock by rubbing my head. Didn't even touch my problem areas. Then she says "ok done!", and walks out. I look at the clock and it's been barely 45 mins since we started (including the interruptions) when we already paid them for a whole hour plus a much too generous 25% tip. I somehow feel more tense than before I walked in there and hoodwinked and bamboozled out of $150. I didn't argue and just left. My husband told me he had an equally terrible experience. I've been to dozens of massage places and I never had the urge to leave a bad review for a single one, because no matter how mediocre the work, I still appreciate that someone would take the time to give me healing touches. But these ladies were not happy about us being there. I get the feeling that they're not interested in what we came in for and that we were not their typical clientele (wink, wink). So yeah, I mean if that's what you're into, by all means go there. But if you want an honest-to-god massage, there are plenty of other places that'll do a better job for the same price.

Wadee Spa is just a lovely spot to come for a good ol fashioned Thai massage! My wife loves coming…read morehere to get stretched out and deep tissue massaged. They know how to do it right! Extremely fair price and of course - you gotta tip generously for this reason. The ladies here deserve it for a job well done! The lady my wife goes to is this little petite lady but she sure does know how to deliver a much needed deep massage! Excellent service. Parking here can be a little cramped but there's street parking too, bring cash!

You think there isn't any excellent spas Roscoe but 1 exceptional facility does exist!…read moreExcellent type of care with excellent experience to truly care about making a difference! They treat you like family! Five Star Care