it was a great experience! this place is super clean and they change the sheets every time a new client had used it, this is a private massage room, i cant say enough how clean and professional the place is, they accept Zelle, card and cash. They have suggested gratuity, but its fair since its a good service. read more

Rafole Organic Massage - hall way - Massage Near Me - Northridge, California

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I'm really disappointed with the massage I received today. I was scheduled with Nikki, and unfortunately, it did not feel like a proper massage at all. Most of the time it felt like she was just lightly rubbing her hands over my body rather than applying any real pressure or technique. It honestly seemed like she either didn't know what she was doing, wasn't trained well, or simply wasn't putting in the effort, almost as if she was hoping I'd fall asleep and not notice. What made the experience even more uncomfortable was that while working on my back, she tried to squeeze a small cyst I have. That was completely inappropriate and unexpected. I have never had a massage therapist touch or attempt to squeeze a cyst before, and it made me very uncomfortable. I went in hoping to relax and relieve tension, but I left feeling frustrated and uneasy instead. I've had many massages before, and this was by far one of the worst experiences. I don't think I would book with Nikki again, and I'd hesitate to return unless changes are made. read more

I called the place to see if they had a spot at 5pm and thankfully they did. I tried booking online but it was kind of confusing so I just called directly. This place is also in classpass. During my call I said I wanted the 75 min massage but when I went, the masseuse stopped after an hour. Place is very clean, very serene as well. I came in and they had me fill out the form about any medical history I have and if I want to focus on specific parts of my body-- I circled on my shoulders, back, and lower legs. The masseuse walked me in the room at exactly 5pm, changing and then lay on the massage table. My masseuse asked me if I wanted it soft, medium, firm and I usually go for at least medium. She said okay but she also notified me that if it's either too soft or too firm for me to just let her know which I thought was so nice and considerate at least. She started with my neck and then pressing her elbows towards some pressure points on the back but idk it felt like she does one thing on one side but doesn't equally do it on the other side or if not, it's quicker on one side. The massage involves stepping on your back, legs, and arms and at one point I had to tell her to go light on my back cause I was afraid of her stepping on my spine. She was apologetic and went softer but I'm not sure if stepping on the spine felt relaxing to me. I was just panicking just cause I don't know where she's going to step next. They do have bars on top of them for the masseuse to hold on too but the pressure i feel is all on where they're stepping. I liked when she used her hand and her elbows on the back but not a big fan of the steps. They also used hot stones as well to rub on your back and that felt really nice. Other than that, I would say my massage was 50/50. Not sure if I would go back knowing what type of massage they do now now. Other than that - space is so clean, the massage bed is so soft and I could just melt into it. Good customer service as well. read more

Rafole Organic Massage - Massage Near Me - Northridge, California

Lovely experience. I've come here a few times but most recently I believe they've expanded. I went into their new suite and it's so nice and clean and calming. The bathroom is so clean and modern. I had a lovely combo massage by Nittaya. She was so sweet but so strong in her stretches! I really enjoy their tea. From the first time I stopped by here, the tea was what really stood out. But just fyi it's the honey citron ginger marmalade from Costco lol. I had to buy it myself. Anyways, this spot is honestly a go to and reliable massage. Theres also a lot of parking available. read more

Rafole Organic Massage - Lobby in new building - Massage Near Me - Northridge, California

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Wonderful massage experience! Everything was perfect from start to finish. The environment was clean, relaxing, and welcoming. The therapist was professional and attentive, and I left feeling refreshed and rejuvenated. Highly recommend! read more

Came here twice already and love the service! I usually message the day of and book with whoever is available and they so far have not turned me away for day of booking. For my first time I did the combo 120 min (totally recommend) and I booked with Paula. She was very communicative though out the massage which I appreciate. Usually I like my massages soft-medium. I can't handle hard pressure but I'm too timid to speak up and would just lay there taking the pain in. But Paula would check on how I'm doing and always adjusted the pressure to suit me. When she hits a sensitive area like arm pit and knows I'm in pain she would reassure me "trust me" "breathe" and just talk me through the painful part. My second time I booked 90 min traditional massage with Mona. I just got a tattoo a week ago hence I requested no oil and for the masseuse to avoid my tattoos. Mona was super accommodating. I was expecting her to completely avoid my tattoo area (shoulder and arm) but she worked on it using the skin near and positioning me in a certain way so it still felt like a full body massage. She peeled by the blanket exposing my tattoo area to make sure she avoids it and when she is near the area she assures me she is avoiding the tattoo. And Wow Mona is stronggg! She noticed I was in pain when she stood on me and decided on switch to her hands without even me requesting (and which I really appreciate). I am excited to be back and to book another masseuse! In my experience the staffs are very attentive and communicative even when they are limited in vocabulary. Also they give our stamp cards so that's another huge plus to me. read more

Beautiful. Elegant. Professional. Peaceful. Clean. Serene. I've been to an absurd amount of massage parlors but I have to say this is the best one I've been to! I absolutely loved this place. The vibes were immaculate. There was an aromatherapy diffuser in various locations of the parlor. Even the restroom was clean and aesthetically pleasing! My massage therapist, Linda, and the receptionist were very nice, respectful, and professional. You're able to tailor your service to your needs and liking. I was able to tell them before the service to be more firm in certain areas and to not touch other (face) areas so I wouldn't have to be bothered during the massage. You'll need to undress except the underwear. There was a heating pad that you lay on and that was the nicest thing ever! They provide you with a warm kumquat tea afterwards. They accept Venmo and Zelle. I was also able to receive a $5 discount for a first time visitor read more

Rafole Organic Massage - Icy hot feeling gel they used on my back - Massage Near Me - Northridge, California

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I booked a deep tissue massage focused on my back and lower back. They had me fill out specifically what I was looking for, but most of the session was spent on my legs and arms and stepping on my spine. I didn't really get the back work I requested. For the first 20 minutes she was only stepping on me which is not typical for a deep tissue massage and I had to ask if she could start the actual massage. Feels like a waste of time and money. I'm in more pain now than I was when I walked in. I couldn't enjoy it because she kept stepping on my spine and in all the wrong places to the point I was worried for her next move. She touched my back for maybe ten minutes of the entire hour. Very disappointing. It was at least quiet with gentle music. read more

Possibly one of the best massage spots in the Valley. No lie. Staff is chill. Vibe is calm. Room smells right. It's the kind of place that already starts healing you when you walk in. Now let's talk booking. That part feels like doing a group project with strangers. You have to pay just to reserve, confirm again, and it gets slightly tedious. I get it. People flake. But it still makes the process more complicated than it needs to be. That said. The massage itself? Worth every hoop you gotta jump through. These aren't your average rub-and-go massages. These are intuitive. Grounding. The kind that find tension in muscles you forgot existed. I left feeling like I shed three weeks of stress in sixty minutes. They check in. Adjust pressure. Respect boundaries. It's not just a service. It feels like care. The space is spotless. Calming energy. Dim lights. Cozy without being dark. Felt safe and welcomed from the jump. It's not cheap. But it's not supposed to be. This is quality care. The kind you budget for. If you can deal with the reservation friction, do it. Or gamble on a walk-in. Either way. Your body will thank you. It's giving...if Euphoria had a self-care episode, this would be the spa Rue ends up in after a breakdown. read more

Beautiful, clean, quite space. I would go here regularly if it was close to my home. Staff was kind and listened to my needs. The ambiance of the space was inviting and relaxing. The massage worked me out in all the right places. And the price is excellent! Highly recommend and will book again if I'm in the area. read more

Just the most amazing, easy, affordable, straight to the point massage. I've been 2x already and I promised myself that I would treat myself more often and this is the place to do it! Took my boyfriend as well and we both fell asleep. It's just that good. Definitely the only place I'll get a massage for the rest of my life. read more

I was initially a bit skeptical to get a massage from this place because of the mixed reviews but I went for it nonetheless since it's close to our house. First impression was great, though I was a bit confused to see 2 separate massage places in the same complex. I was greeted by the receptionist as soon as I got there who also told me the 2 spots are the same. It was also very clean, warm, & serene, which were all very welcoming. I was then directed to the other location 2 stores down where I was greeted by Kaylee (sp.) who supposedly is the best in deep tissue massage. She communicated well with me and focused on the areas that I requested more attention. Pressure was also spot on. Overall, very satisfied with my massage and will definitely come back again for another massage! Thank you! read more

I love coming to this place regularly for the best massages on a budget and the manager Pam is very sweet and always addresses me by my name when I walk in or call. That passion tea they give you after the massage is so good . They are clean and friendly. Any time I'm in body pain I come here and they take care of it. read more

Rafole Organic Massage - Massage Near Me - Northridge, California

This is a long overdue review as I have been to this establishment 3 times. Each time, the result has been phenomenal. I've had 3 different masseuse, my last person was Rose and requested her for next time. My most recent session, I took my partner there for her first time and we got 90-minute massages. After our treatment, we were both greeted with a hot citrus honey drink. And we scheduled our next session. read more

I really want to give this place five stars, but I always end up with an unpleasant interaction or experience every time I come here. They want a card on file to charge you for no-show, but when you get there, they encourage you to pay the masseuse directly via Zelle or Venmo. Another time, I came here suffering from a very painful migraine. And the masseuse massaged my head with strong pressure behind my ears that it contibuted to my first episode of occipital neuralgia and I had to be rushed to ER. I called them to inform them about the incident and more as a warning that they need to be gentle with migraine patients. The person who answered the phone was very defensive - she validated my appointment information multiple times, as if implying that my complaint had no basis. I told her I am not after any compensation, I just wanted to let them know about what happened to me. In the end, they said I should state my preference before and during the massage -- well I did, but the pressure was done. There was another incident where I asked for stretching and combo massage. What I got was back walking! I am a petite woman and I thought I was gonna die from the weight and the pain on my back. The strip mall where the two massage shops are located also have a transient right outside the door. It gets a little scary, especially at night. I give it two stars because it is clean inside and they have a relaxing atmosphere. It's very hard to find a good massage place. Their rates are also reasonable, but they do ask for a humongous tip on their signages by the reception desk. Of course, the customer ultimately decides the tip amount. If you visit this place, speak up and I hope it's a better experience for you. read more

Amazing massages every time. Julie has worked on me many times and I can't say enough good things. The spa is extremely clean, comfortable and relaxing. The only spa we go to since we moved here. read more

Rafole is a simple, clean and no frills place for a great massage. I had my first massage last week with Linda and I appreciated the Thai/Swedish massage I received. I felt super relaxed when I left and I can't wait to come backs read more

I came here for a massage hoping to relax, but the experience started off with anxiety the moment I saw a sign at the entrance when I checked in that says: "Our suggested tip is $20-$30 for a $60 massage and $25-$35 for a $75 massage." Let that sink in -- they're suggesting up to a 50% tip for a $60 service. That's not a gentle suggestion -- that's pressure, and it immediately changed the energy of the visit. I hadn't even been greeted yet, and I already felt uncomfortable and judged. Yes, tipping is part of the industry. And yes, I always tip for good service. But tips should reflect the quality of the experience -- not be expected upfront at rates that are way above the norm. It felt manipulative and honestly took away from the whole reason I was there: to feel at ease. The massage was decent, but I couldn't enjoy it fully because I was too aware of the awkwardness created before it even started. If the business believes their staff deserves more, then pay them fairly -- don't guilt customers with a sign demanding tips that are almost as high as the service itself. I left feeling more tense than when I arrived. Won't be returning. read more

This was the best massage I've ever had, I'm shocked. The woman who gave me my massage who was super nice and so skillful. I exercise a lot and she was able to tailor the massage to the areas where I needed it most. I'm so happy with the service. read more

I called at 9:45am and was on Jenny's table by 10:15am. This was such a great massage, and I will be back. Jenny really worked her magic and was able to loosen up a lot of my pain points along with pain points that I didn't even know I had. I'll check out. They even gave me a warm ginger water. read more

I was really disappointed with this massage. It felt like she was mostly just rubbing oil and used her elbow about 80% of the time. At times, it felt like a pinching type of massage, which was uncomfortable. It didn't feel like a proper massage at all. I still had about 30 minutes left but asked to end it early because I didn't like the experience. I still paid, no problem, but I think they really need to check whether their therapists are properly trained. I also felt like I was being blamed for not saying anything earlier, even though I did ask her to increase the pressure. Someone (maybe the manager) told me afterward that I should've said something within the first 15 minutes if it wasn't good, they will change the therapist-but nobody mentioned that beforehand, and it's not stated anywhere in their policy or website. I wasn't trying to cause any trouble; I just wanted to explain why I didn't enjoy the service. But instead, I felt like I was treated as if I was the problem. This is actually my third bad experience here. I've had good ones before, too, but unfortunately, this will be my last visit. I've recommended this place to many people before, but I don't think I'll be doing that anymore. read more

I've been here a few times and omg every time I come I'm on cloud 9. They are located in the Royal Plaza and have a very bright sign with their name. Beware do not go to the other massage place next door do not get confused. They have their name brightly displayed so please look for that!!! Don't he fooled by the outside the inside is so clean. They have nice private rooms, clean sheets, sanitized and smells nice. Anyhow I came here today and it was just the best massage. My body needed it bad!!! My masseuse knew exactly what to do, they ask you what pressure you want and even during the massage she asked me several times if I was okay. The hot oil They use is really nice. They have early bird specials and if you pay ahead via venmo you can save some money and lock in your appointment. They are very good with communication and overall your in good hands. I love this place and I highly recommend them. This is a very good place if your looking for a massage. read more

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I have refrained from reporting abuse in the past out of respect for Rafaole Organic Massage. You can see in my previous review why I admire this place and have so much respect for it. I feel forced to report now publicly my experience with Khailee, an attractive masseuse a few weeks ago. Khailee was very rude and cruel upon entering massage room criticizing me for laying under the sheet instead of over it. A previous masseuse at Rafaole had scolded me for my hand position. They both wanted my hand in a position that was uncomfortable. I now understand that they are intentionally rude to test the clients response. If some one doesn't get upset upon being treated abusively, they then take advantage and exploit that person. I thought it strange that Khailee stressed I place my wallet in a box at a high position next to her, instead of where I usually place my wallet: on the floor right below my head so I am keeping an eye on it. Khailee covered my head with a towel. This restricts access to air. The only purpose that towel served covering my head was blocking me from seeing Khailee reaching for my wallet that she wanted up on a table right next to her. About $200 was missing from my wallet when I checked it at the end of the massage. read more

I had a massage with Sedan. He was professional and checked in to adjust pressure. I currently have an injury and he was extremely mindful to keep light pressure in that area. Highly recommend! read more

my sister, my mother and I had an amazing time at this. As soon as you walk in, you get a very relaxing scent of aromatherapy. The staff is so friendly and kind. they led the three of us into our own private room. At the end while checking out we were given a delicious orange tea. I had an amazing time here and will continue coming back. the massage was wonderful and I felt very comfortable here. complete luxury!!!! read more

Today was my first time visiting Rafole. It was a great experience! Kylie was very attentive and her pressure was just what my body needed. I opted for a 60 minute massage but next time will do 75-90 minutes. Everyone I interacted with was really nice and the service was great so I did not mind paying the recommended tip amount. Thanks Kylie! I'll be back read more

Still love this location, looks like they have expanded and have even more rooms now. I bought numerous gift cards and highly recommend this spot to friends and family, good service and listen to your needs. read more

Just had one of the best massages. Jenny was really good, she def has magic hands. Felt such a big difference after my 90 min massage. Will definitely be coming back monthly. They also give you hot tea and chocolates at the end which is a plus. read more

Rafole Organic Massage - Massage Near Me - Northridge, California

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I've been coming here for years ... and this is the only place I come to ..like I've said it's been about almost 5 years now I've never really had an issue. I did have a male masseuse today and I wasn't too happy with the service and I'll explain why... Few things, I guess now they are requiring a card on file for your appointment and if you don't show up, they're gonna charge you $35 Although I've never canceled but still Secondly, I always get the combination massage it's always pretty much the same every time I go, but this time I was very disappointed THERE WERE NO HOT STONES!!! Like how ??? Why??? That's my favorite part honestly! They always do the hot stones So I was disappointed he did not do that!! As you can see on the menu, they offer free hot stones still and I just checked but I did not receive. When I got there.. there was one person in front but when I left there were like 5... all eyes on you, pressure is on to tip well.. don't like that Usually, the women that I have asked me if I wanted to focus on a certain area, but he did not do that. I did notice he was giving a lot more attention to my upper body, which wasn't a sore. I did ask for him if he could focus on my back a little more , my lower back to be specific as I do have back problems and he probably rubbed it for about two minutes and went back up to the rest of my body and that's unfortunate. AND LASTLY.... I always always check the time right when they start my massage just to make sure that it stops on time. He stopped three minutes early... on top of stepping out quickly to grab something But yeah, all of these few things did bother me enough to update my review I don't know this place has definitely come a lot further than there Canoga location it's definitely more presentable and nice but I feel like they're starting to slip on the service and I hate that because I've been coming here for years And with the way things are so expensive I wanna make sure I'm getting what I pay for But yeah, I was disappointed when I went today probably won't be back for a bit, but if I do, I definitely won't have a male masseuse read more

Rafole Organic Massage - Hot stones that were always included that I did not receive - Massage Near Me - Northridge, California

I decided to try this place because it looked clean in the photos and had decent reviews. Big mistake. First of all, they messed up my appointment and gave me a 60-minute massage instead of the 75 minutes I booked. Secondly, I accidentally lifted my head during the session and saw the massage therapist watching a show or drama on her phone, completely unprofessional. No wonder she stayed on the same spot on my shoulder for over 10 minutes. The back massage was also sloppy, she kept pulling my hair and pressing down harshly with her elbows. My hair ended up soaked in oil. And then when it was time to pay, both the therapist and the front desk person insisted on a tip. A tip? For what exactly? Never coming back to this place. read more

Thai massages are a hit or miss but this is it. Clean, sanitary, white sheets (not the colored reused sheets). They just opened a second location next door and it's great. Renee has done my wife's prenatal and Pam does a firm massage. Hot stones included. read more

Rafole Organic Massage - Massage Near Me - Northridge, California

I've been wanting a massage for a while now and I'm so happy I found this place! I will be returning! The atmosphere was great! The place is clean & smelled good! The service was good too, I was able to get a massage as a walk in. Thank you Nadia for the wonderful massage :) I also was given a warm tea after my massage & it was so good! Thank you. read more

Went there for the first time today, and was very impressed with the quality of service and nice ambiance. The place is very clean and professional. My therapist was amazing. Highly recommend. read more

Took my wife, sister and mother for Mother's Day and they all said the massages were amazing!! They would all recommend it! They told me the environment was nice, welcoming and relaxing ! read more

Really amazing massage at a nice and relaxing space. It is a really good deal and my husband and I always enjoy coming here to get massages and wind down. read more

The staff is friendly, the rooms are spotless, and the overall service is top-tier. If you're looking for a place to truly unwind and get a high-quality massage, this is it. Highly recommend read more

Organic massage? Huh? Not sure what makes a massage organic or not but doesn't matter to me. I've been to several massage places but this one was special. Went in the wife for a couples massage, I felt amazing as they walked on my back and furthermore I recall waking up in the middle of the massage because I fell asleep. The lady took time to focus on my one weak spot as well. Yessss! read more

I have been getting massages my entire life and I will absolutely say this was the best massage I have ever received in my life. First off, the establishment is beautiful. Very professional, very straightforward. The music during the massage, the different oils lotions and aromatherapies... And of course don't get me started about the massage. Perfection. I cannot recommend this place highly enough! read more

This place WOW, hole in the wall forsure, it's amazing. I read reviews and I had to come and try it. My Favorite massage parlor was closed today because it's Sunday and I came here took a chance and MAN I MIGHT JUST START CHEATING. Haha it's beautiful on the inside, the aesthetic are nice, it's super clean. When I was getting my massage I was blown away by the comfort of the massage bed & the heating pad. I had Nancy and she was lovely & very professional. She was a great massage therapist. The prices are super fair, bathroom was clean & when I came out there was a Hershey's chocolate and some tea waiting for me set up very pretty. This place is a vibe. read more

I was extremely disappointed with my recent visit. Every experience I have here is always great however, this time I was notified by the lady at the front desk that my massage would be done by someone who doesn't speak English and was fairly new it seemed, she told me that she will check in with me after 15 minutes to see if I want to switch out with somebody else and so the Massage went on, and I began to notice my therapist was not paying attention to the muscle or the knots in my back and was going very fast. She was applying too much pressure to my back and my legs to the point where I can barely walk right now because every time I do, I get a pain in my calf. It felt like she did not know what she was doing, and I have no reason why they assigned her to me. I wanted to switch out after 15 minutes, but the lady at the front desk never came by to check in, so I just went on with the full 75 minutes hoping she would get better as the massage went on, but it did not, what she did to one side of my body she forgot to do the other and so on. She used too much oil and I told her to focus more on my back but I guess this just slipped her mind. It was an extreme disappointment. I want to give them a second chance because I come here so often and they are close by, but I feel like I will never come back here again. I am not a test dummy for them to practice their new employees on. They should make sure they know how to do the massage correctly especially if I'm going to spend $100 on one. What a waste of money and perfect day only to leave out feeling more stressed and in pain especially on my only day off. read more