Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.

My truck had all sorts of codes and issues by the time it limped into Brakes Plus. Jared took the…read moretime to hear about all the systems and issues I've been experiencing. He updated me frequently and went above and beyond what I was anticipating. Hit a little snag after I picked it up and they looked into it and fixed it without hassle. I later found out Jared is the GM. Easily the best and most honest ran shop I've been to.

really great customer service. they were really friendly. Both Zeke and Jay were very helpful and I…read moredidn't feel like they were pushing me for things I didn't need.

I initially came by to address my check engine light but I had also been dealing with a broken for…read morealmost a year now. Since I have a baby on the way and I'm new to the Arizona heat, I knew I would need to get that fixed by any means. Being pregnant, I'm not working right now, I'm on a fixed income so I was really banking on the fact that brake masters offer payment plans! I didn't get approved for any of the plans unfortunately but thankfully the staff are amazing at what they do because they were able to identify that the issue with the engine related to the AC issue so it was a 2 in 1 fix! I spent money at other shops replacing AC parts and not one shop caught that diagnosis. Basically, they fixed my both problems for no additional charge and I'm so grateful. They will also be doing a free follow up the week after to make sure everything is working accordingly. Definitely world class service and brake masters has my business . Manager Casey worked on my car personally and Eduardo patiently walked me through the financing options. Highly recommend!

Went in and agreed to the oil change special. The ad on the desk said 74 for up to 5 quarts. He…read morethen told me he had a 30 off coupon to bring the price down. I agreed and they did the oil change. Once done he brought up the bill and it was 110. I reminded him of the coupon and the price on there own ad and he said well you needed 2 quarts extra oil. No matter what I said he kept adding up 7 quarts of oil to be 140 and then took off 30. Never made sense. I called the corporate office in Tucson twice and they never returned the call. I guess stealing from customers is fine with the corporate office. I won't be back to Brake Masters again and I am also going to file a BBB complaint. Terrible company.

The Auto parts store crew did me a solid! I had gotten my oil changed else where and my car was…read morerunning on empty, the engine was covered in oil, due to poor installation of an oil filter. I Went to the auto service section, and the guys were really friendly and they talked to me like an actual human; they understood my concerns and related to me. Afterwards they worked on my car quickly and went above and beyond what was asked, they cleaned the oil that had leaked all over the engine and floor, and gave me a filter and oil change in no time! These guys were an absolute blast to be around. This walmart center is blessed to have such a crew!

Steve is the worst manager so disrespectful and rude , I went it for a oil change and they didn't…read moreput enough oil my truck started to overheat because they didn't put enough oil I was stuck on the side of the road and he is telling me I don't know nothing about cars and that not why my truck is overheating he said it's because of my coolant your car shouldn't overheat because of oil so I put more oil in it and it,s not overheating, he shouldn't work with cars if he doesn't know how too

Amazing Service! Quality and Value and above all customer satisfaction. Had my brakes inspected and…read morefixed right away by a very experienced staff.

Danny the owner is a stand up guy!…read more He has helped me get my 98 Nissan frontier to keep me going - it's a great lil truck and ol' Bessie needed some help His crew got her back on the road and I am very grateful Danny cares about his customers and works with them Thanks Laura and Daryl

Walked in and was ignored until finally the employee finished with the customer ahead of me. He…read morecould've said "hi, I'll be with you soon " or even acknowledged me. The lobby reeked of cigarette smoke. I put a small lift on my vehicle and he said that voided the lifetime alignment, he said even a leveling kit would do that. He didn't even go out and look that car. His attitude was poor and didn't reflect a customer service professional. Left and went to Christian brothers. Walked in and felt welcomed immediately. Very nice and clean lobby!

Made an appointment for 11am to have all 4 tires replaced. I told them I would wait onsite while my…read morecar was being serviced. The price online was quoted to be $850-ish. After waiting 2 1/2 hours, I was informed I needed 2 tire sensors replaced. 30 minutes later, I received a phone call from inside the store and told I needed 3 sensors. No problem...I was planning for that to happen. What I didn't plan on was having to wait for over 4 hours for everything to be done! That is a ridiculous amount of time; and my total bill ended up being over $1400. When I got home and showed my husband the bill, he said "we got fleeced". Suffice it to say, we probably won't be going back. I don't have entire days to waste on a simple tire purchase.

Jerry started out replacing a clock spring in my Escalade. Truck was purchased at auction and…read moreneeded some stuff.. He has now done Valve Cover Replacement, Spark Plugs, SP Wires, Headers, and helped me with a radiator replacement when I got stuck.. Saved me a ton of money over going to a shop. Thanks again, Jerry..

He always shows up on time and starts doing the work I asked him to do. He's a great mechanicread more

I recently moved from New Jersey to Arizona and a couple of moths ago and my Mercedes E300 replace…read morebrake pad indicated came on a couple of days ago.This was the first time that I noticed this indicator and I didn't want to continue driving around with this going on. Since I'm new to the area I wasn't sure where to bring my car for service. I didn't want to get "screwed". I did my research and saw that Ultimate European Repair received numerous positive reviews and I took it upon faith and decided to bring my car there. I was pleasantly surprised by how professional everyone was. I was greeted by Tatiana who was very pleasant and kept me updated as to what was being done and I felt confident that I wouldn't get "screwed". I decided to let them do the work and they stated that I could pick the car up later but I decided because of traffic during the pickup time that I would get it the following day. The next day they provided me with a Lyft to pick up my car. When I arrived Andrew and Tatiana greeted me and showed me the documentation of everything that was done. I felt that the service cost was fair and I feel confident about coming here again in the future.

I absolutely love this place! I own a Mercedes and for the last 4 years, I have been taking my…read morecar here for routine maintenance. I have always found them to be incredibly honest and the work they do is top notch! Prices are incredibly reasonable compared to dealership Tatianna and Xander couldn't have been more accommodating when I dropped off my vehicle for service.

My husband drops off his car at this Ford Jones on Miller and Yuma... where the car was bought in…read more2019... brand new after a new fuel pump was put in and 1 week ago today.. no one in the office knew what to do, even to tell him that his car was ready 2 days before.. Alan in service who claimed that our car was ready and washed.. ?? I took it there with a preteen detail work.. Alan said it had been washed.. NOPE, I got it back dirty as shit! Seriously do you lie to all your customers to get business.. Please start with the little Latina loca who has nothing to do but flirt with service men, standing in the service department looking at photos while on the job... watch the cameras on 6/5/24... Customer service is your business.. The People in the West Valley, we're your business... Don't lie to your customers!! WE KNOW!!!

They are okay, seem honest, fast, they do good work. I have not have any significant problems with…read moretheir mechanic's work.

Their service has gotten bad, needing a future appointment for an oil change (weeks advance) then…read morewhen I took it in for that appointment... all they said was oh it looks like it'll be for tomorrow morning. Knowing for the fact that I made an appointment with the lady at the front for that day. Confirmed the date over the phone, time. but then this.. Been coming here for years and now I've decided to just find a different shop.

We were passing the border when our check engine light turned on. Seeing as we still had a long…read moredrive home, we quickly searched for a mechanic shop. We came to 2 amigos and were helped pretty quickly. They scanned the vehicle & reset it & sent us on our way free of charge! Thankfully the light never turned back on just like they said it wouldn't. 10/5 stars!!