After the same well-known chain auto repair company in Surprise failed repeatedly to properly…read morerepair my 2000 Chevy Cavalier, I had it towed to Litchfield Auto Repair. My sister has been their customer for several years and has always spoken highly of them, so I decided to give them a try. Jenny Bastanchury was my service advisor and provided excellent service at every step. The car arrived shifting hard and shuddering at low speeds. Litchfield Auto Repair's mechanics quickly discovered what the large chain shop missed. A damaged transmission bracket was causing excess vibration and had been destroying my motor and transmission mounts. There were also other issues that needed attention, and the team walked me through each one clearly. Litchfield Auto Repair diagnosed excessive engine movement and rebuilt the entire engine and transmission mount set-up using modified brackets because original parts for a 2000 Cavalier are no longer available. They replaced the left front CV axle, installed a new air conditioning compressor, performed a complete R134a evacuate and recharge service, and coordinated a full transmission rebuild. Per my request, Jenny tried to source new old stock parts for the job, but in some cases, they were not available. After all the work was completed, the Cavalier drove smoother and stronger than it has in years. Their pricing was fair, their communication was clear, and the quality of their work was outstanding. Jenny and her mechanics really listened to my input and provided superior service compared with what I had experienced at other shops over the last 12 years. Although Litchfield Auto Repair is a little out of my way, I will drive the extra miles to get auto repairs I can fully trust. Please give them a try. You will not be disappointed.

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.

I went here for several years and several thousand dollars in repairs. I waited to leave this…read morereview until my warranty on all work expired. Unfortunately, everyone works on commission which means if you pay more they make more. After my radiator was replaced they forgot to "hook up a hose properly" and the car rapidly accelerated while I was driving it without any gas and wouldn't stop. I had to put it in neutral while driving and it continued to redline until I turned off the car while driving over 30 miles an hour with all brakes deployed.. It was handled as a whoopsie like many other's experiences here. There were lots of suspicious billing things done. They would charge labor for a temperature sensor that belong to a thermostat which was probably three or four more hours work. (See invoice #1- the part is a temperature sensor with double thermostat and temp labor billed) They marked up parts almost 200% or 300%. When I got diagnosed as needing fuel injectors, they told me each fuel injector would cost $400. They then told me I was stupid for not thinking that parts wouldn't have a markup. That's a 400% up charge. That was the last straw for me. I ended up leaving permanently. After reviewing all my service records, I realize that they did some work twice AND never mentioned it was under warranty. When I requested a refund because they didn't honor their warranty, I was returned the lesser amount that I paid the first time instead of the large larger amount when they redid the work of the second time. I had to request my refund weekly for 6 to 8 weeks before I got it. I've uploaded a few invoices for you all to have a look at, so make your own conclusions.

I recently took my car in for an oil change, and I asked them to look at why I had a coolant leak…read more They came back and said my water pump needed replacement. That they pressure tested everything, and the water pump was faulty. I didn't proceed as they quoted me $2 to $3 thousand dollars to fix it A week or so later I called back in to see if I could negotiate a better price. They said because I never proceeded with the repair right away they do not have records and I would have to bring it back in. So, I decided to take it to a mechanic shop I've worked with in the past (I only went to Christian brothers for the oil change). They had to take a few pieces under the hood apart. They pressure tested it, and showed me what the problem was. A plastic connection piece had failed, AZ heat, plastic connectors. They ordered a new connector for $10, a brass one, not plastic. They showed me the pressure test, as soon as they did it, coolant was streaming out of the bad plastic connector. So, I don't know if Christian brothers just guessed it was the water pump or if they were being dishonest and trying to milk me for thousands of dollars when all that was needed was a $10 part. I am giving them a little benefit of the doubt, because my mechanic said, if they didn't take parts of the engine apart, and just pressure tested it, they would not have visible access to the leak, and the way the coolant was streaming out, it made its way down to the water pump, and dripped from the water pump. So, I am hoping that they assumed it was the water pump, and only when getting ready to replace it and removing parts under the hood, would they have seen it was just one simple part that needed to be replaced. My concern is $3,000 vs $10, would they have been honest and told me or still charged me thousands of dollars for a $10 part? My other concern is that they didn't diagnose the problem correctly, they just said it's the water pump, they guessed - when there was nothing at all wrong with the water pump. They should have said, we THINK it's the water pump, but we will not know until we investigate it thoroughly. That is what I expect, honest, complete and trustworthy professionals, not guesswork.

Respectful, patient and efficient. They were able to have my car diagnosed, fixed, tested and ready…read morein one day for multiple services. Any additional problems that were found were explained to me clearly. The price paid was reasonable for the services done. Will absolutely be returning

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

I was calling around to get quotes for my windshield wipers not functioning. This was the second…read moreplace I called as they were closest to me, and Justin immediately invited me down to take a look at them, without charge. He did an inspection on them and then instead of offering to do the work on them, and after a few questions on about my car, he referred me to my dealership to see if it was still under warranty. I just want to express my gratitude to Justin and his team for the suggestion, he saved me $300 in repairs, as well as discovering and fixing a recall issue on my car. Very honest and kind, no BS and willing to explain things in the simplest of terms for me to understand. Thank you so much!

Not sure if there's new ownership or managers. What ever the case may be the customer service has…read moregone downhill here. Now it's like they could give two you know what's. Unfortunately seems like most places are like that now guess this is just another place. Just shop the best deal cause it definitely isn't here and with the service going downhill time to look elsewhere

I have used Pete Nelson Automotive for years with several personal and work vehicles. They always…read morehave treated me well even in emergencies. They schedule and keep appointments. They communicate status at least daily. They offer fair prices for the work.

My go to shop. I love this place. Quality service, comfortable waiting room. Honest repair work…read more The taco stand and detail spot on site are great too!

Daniel is a great find! Service is terrific and at a very reasonable cost. He goes the extra mile…read moreto be sure everything is fixed to perfection. Only wish I had known about him sooner, car care would have been better quality and saved me some money! Will definitely take both cars there for any car care needs!

Daniel's is a friendly Mom & Pop auto shop that does a bit of everything. It's not uncommon to find…read morea few Good Ole Boys sitting in the waiting area talking shop. I've taken our Honda Civic and Jeep Wrangler there and received good work at a fair price. But as the proprietor started making fewer appearances over the last year the vibe and responsiveness seemed to change. Service periods became longer, and the work became shoddier. On my last visit I had the spark plug cables replaced on my Jeep. When I picked it up it immediately began to misfire, but since it was closing time on a Friday just before a holiday weekend, I had no choice but to drive it home. After less than a mile it began missing became so severe that feared I wasn't going to make it. When I was able to get another appointment a week later, I was told I needed to replace the spark plugs even though I had no indication of that before the cable replacement. When asking how the tech had missed the significant misfires during his test drive after installing the cables, I got more than a bit of attitude from the staff. Attempting to ascertain why a vehicle displayed more problems after a repairs than before was a reasonable question from a loyal customer, but their unwillingness to provide an answer ultimately led me to seek another auto shop. This was disappointing. Daniel's is conveniently located and my experiences there in previous years had been good. I still have neighbors who swear by this auto shop and my recent negative experience should not deter you from giving them a try. But, if at all possible, I suggest that you deal with Daniel directly. Good luck.

We just moved back to Phoenix and needed to have our the oil changed in our Honda CR-V. We chose…read moreSun Devil Auto because of their high Yelp ratings and good experiences at store near 7th Street and Bethany Home when we lived close by. My wife brought the car in Wednesday at 2PM. The oil was changed and my wife was Happy. Friday evening we were in the carpool lane heading into Phoenix when we heard a loud bang and continuous scraping noise. My gauges were fine, no smoke, no significant change in the ability to steer the car so I exited the freeway and pulled into the first safe place to stop. I called Sun Devil Auto and left a message (it was shortly after 6PM and they were closed). That phone call was not returned. We got a tow truck and paid for them to tow our vehicle to Sun Devil Auto. As of this writing, we haven't been reimbursed for the cost of the tow. I submitted the requested receipt on Saturday. Sun Devil called Saturday morning because our car was in their lot and they had our keys. I explained what happened. To their credit, there was no pushback and they agreed to do the repair. We were notified at 3:30 yesterday that the car was done. We were watching a movie at Harkins which didn't get out of until 30 minutes after they closed so I said we'd use our other set of keys to pick up the car and get the keys Monday. Bottom line - Exceptionally bad experience with the oil change, promising response (the jury is still out since we haven't been reimbursed for the tow) September 11- Update. When I picked up my keys on Monday Jacob promised to call when the towing reimbursement is approved. No phone call yet.

Unpleasantly surprised :/…read more i had brought in my truck because it was having some pretty bad overheating issues. Keep in mind i have an extremely limited tool selection so i can't really lift the truck off the ground or inspect anything without totally and fully ripping apart the engine bay, which is why i had brought it to the shop for a diag in the first place. After dropping off the truck, i walked next door and waited outside the starbucks for about an hour, to see my truck enter the shop. after maybe 10-15 minutes, i had received a diagnosis through email about the "cracked thermostat housing" I Spent 200$ for a diagnosis on a "cracked thermostat housing" and was quoted almost $1000 to replace, something i can in no way, shape, or form afford at the moment. After spending about 4 hours in a parking lot replacing said thermostat housing, inspecting the old part, and verifying there was NO cracks or leaks in the old thermostat housing, i had called back to ask about why the diag was incorrect. the incorrect diagnosis wasn't really the issue, it was more of the "oh well, i'm just going off of what the tech said" attitude that threw me off. is it reall worth 200$ for the tech to barely glance over the engine bay and return it to me with a false diagnosis? I guess you win some and you lose some :/

I attempted to contact the shop directly before I came to do a rating, I got a response weeks after…read moreI reach out to them, and I haven't heard anything back since then. I am not satisfied with the service I received. When I initially took my vehicle to you on December 4th, my check engine light was on and my radiator fluid was leaking. I advised I only wanted the issue that led to my check engine light and leak to be fixed because that's all I could afford at the time. I was told it was the cause was the Intake Manifold Gasket. The total came to $5005.22 I got a call saying my vehicle was ready and I picked it up on December 17th (8 days after drop-off). I was told to check engine light was still on and they're not sure why, but they drove the car and everything is fine. I drove my car to enterprise to drop my rental back off and then to the grocery store. While on the freeway, to the grocery store, the car shut off. The coolant and engine overheating warming lights came on. (The issue I just paid $5005.02). I called your shop twice and no answer and then I sent an email. December 18th I received a call back and was advised they will come to my house and pick my truck back up. Two men came and picked my truck up. I got a call December 19th. Stating it was now the heat module management/unit that needed to be replaced which came out to another $1078.54. My car was picked up December 18. I did not receive my car back until January 7th. I was told twice before this date that I was going to get my car back. I ended up having to spend $726 for a rental car. My issue is I had to pay $2000 just to get my car taken apart and I wanted whatever the major issue was to be fixed. According to you, it was the intake manifold gasket, nothing else. The fact that I paid $2000 and the heat module management/unit was not identified as needing to be fixed/replaced, I feel like I got extorted. My car was not a priority even after I said I had a rental car, my car was at your shop for 23 days in total. January 7th, 2026 I picked my car up and I have been doing minimal driving. January 10th the check engine light is back on again. (The issue I just paid a total of $6083.56). Not including rental cars charges of $726. At this point I do not want to take my truck back because it is apparent and I mean no disrespect that your shop does not know how to fix my vehicle. I would like some of my money back.

I stopped i to get my tire checked. The guys there where amazing and very helpful....the service…read morethey give is amazing so if u ever need ur car don I highly recommend