If you want to waste your time and throw away your money, go to this place…read more If you want to be disrespected and yelled at by the owner, this is the right spot. I dropped off my truck on Monday morning for a check engine light (DEF sensor) and an ABS light. They told me to leave it and promised they would check it and call me back. Every single day I called, I was told, "I'll call you back in five minutes." That call never came -- not after five minutes, not after five hours, not ever. After days of being ignored, I decided to take my truck somewhere else. That's when they had the nerve to charge me $300 for absolutely nothing. They didn't fix anything. They didn't even properly inspect it. All they did was plug it into a computer and hand me a bill. Unprofessional, disrespectful, and a complete waste of time and money. I strongly recommend taking your business somewhere else.

I had a universal joint go out 1000 miles from home. They came and fix it good people.read more

The man is obviously a straight-shooter,nice guy,and knows his stuff…read more filling up required space now blablablablablablablablablablablabla

Doug the owner is very personable and I believe he is honest and fair. Does good workread more

Horrible customer service. Poor craftsmanship. They damage things during install and then don't…read morerepair them. They remove parts and don't put them back.

Benefit Auto in Pawtucket RI burned me not once but TWICE. I bought a brand new 2020 Chevy Spark…read morefrom Champagne Chevy in Brooklyn CT. I wanted a starter as I never had such a convenience, but it didn't come with one as an option. The dealership had one installed from this outfit. Well they poorly installed it and brought it to my condo after about a week, but it didn't work. They tried to just dump my new car and leave, but I made them take it back. They brought it back again after about a week and it still didn't work. At this point I had just bought a new car and wasn't able to drive it for several weeks because they were dragging their feet with this project. The dealership lent me a car I am sure they would have rather sold. Why did it take so long? Benefit Auto got it right --finally-- on the third try, but my car dealer was so embarrassed by their incompetence and indifference to me that he waved all fees associated with the starter. He ate the cost. He (Brandon) told me he would never do business with Benefit Auto ever again. The clickers they gave me were obviously cheap compared to others I have seen and one of them fell apart after about a year. I managed to put it back together and it still worked. Every once in a while they would come apart and I would have to snap it back together again. Its a miracle they still worked. Apparently its just three pieces. The electronic guts, the button and the outer case. After three years I lost my keys so my Partner took the day off and drove my car all the way up there from Willimantic and got a new clicker/starter or remote or whatever you want to call it for our anniversary. The new starter ("Automate" Model 7116A) was obviously even more cheaply manufactured than the first and United Auto only gave us one this time. It was 3 weeks and three days exactly after purchase when the new starter fell apart. I actually have me dropping my keys on my security video. I just dropped them on the driveway as I fumbled with various items after getting the mail. I wasn't doing anything crazy with them. I could not find all the pieces this time. I got the guts and the outer case, but not the button. Benefit Auto would not mail me a new one or the missing part. The woman who answered the phone was flip with me. She just wanted more money, more money, more money. Benefit Auto does not stand by their shoddy work and they use inferior materials that are designed to break so you have to pay them more visits. Do yourself a favor and go somewhere else. We ordered new clickers (2) on the internet at a fraction of what Benefit Auto wanted to charge us (again) for just one. We will try to figure it out for ourselves. If we can't, I will warm up my car the old fashioned way rather than give these grifters even more of my hard earned money. Yes Heather K, you are not a client because you were fired three years ago. https://www.youtube.com/watch?v=k8gY-JJiPao

Broadway Transmission is always fair, honest, reliable and reasonable! Chris and Ron are the best…read morein town! Anyone who says otherwise must have gone to the wrong shop!

My family and I have been going to Broadway Transmission for many decades. Even as far back as…read morewhen in was on "Broadway"; the road with no second name (street or avenue). They always fix the problem and are more than fair in their pricing. As I no longer live in the area, they accommodate my travel needs and keep the car longer than required so that I can get it picked up. This might be the last of the old school shops but still have new technology as well. If you want an internet lounge to wait in, you are coming to the wrong place, but if you want to have your car fixed for a fair price this is a good choice.

I love this shop is close enough to walk home after dropping off my car. I have an older Subaru…read more The mechanic does too and loves his. I'm from out of state, a female, and have limited knowledge about cars. In my hometown, my mechanic is like family. The first time I moved up North, I bought Sallie Mae Subaru...and my engine was ruined by the guy doing my first oil change two weeks later! So, to say that I'm cautious in finding new people... I appreciate the work, the efficiency, and the time put into my vehicle. They are timely and helpful. I'm glad to have a new hometown mechanic.

The Owner and his son the mechanic is are rip off. Do not buy vehicle from them .They lie about the…read morejob they performed and charged. Your safer going to McDonald's to get a vehicle.. at least you do not have any trust or sense values they would honest to make sure the car is safe.I was sold 2005 GMC ENVOY without working handbrake .i almost loss my life on a hill when the handbreak that he claimed work did not hold.then i placed 258.dollars stero system in my vehicle ..to realized dang no 4 speaker ..at all 4 speakers dead .Lol .the gas gauge on the envoy. Was saying when im.fact it was bone dried no gas .i come to explain ing these issues .i am so sorry he sais . leave the wi me i will fix all of i from head to back including the speakes yeas yea and not only the oil gauge but the gas too .i get a whole knew pne from eBay that was o1- 16. Now we in Feb stop to see my car he refused for me to see it .saying the parts still caming From all over.

Been using these folks for years, always top quality work, in a reasonable time at a fair price…read more They have done transmission replacement for me as well as countless exhaust work. Kimberly, Sonnie, and Randy are a pleasure to do business with.

My daughters car needed a pipe her exhaust rotted. In and out Kimberly and her team took care of it…read moreat a very reasonable price.

They came to me via AAA. Though William came pretty quickly and got my spare tire on I had asked…read morehim something about my flat tire and wanted to confirm what he said. He snapped at me to pay attention and when I pleasantly responded I just wanted to make sure he said "I have better things to do than repeat myself" Totally inappropriate and disrespectful!!

Needed my car towed because didnt had breaks, they told me it would be a 2h wait after waiting and…read morewaiting called to check what was happening was told "we are backed up, either u wait more or call another company!" so I decided to wait give it some more time, they never showed up after 7h of waiting! The level of unprofessional and attitude its just unbelievable!