I dropped off a few items last week. During that process, I was not given a cost…read moreestimate/receipt/breakdown of the cost. The woman who was working told me a receipt would be sent via text message shortly, so I left. Later that day, I realized I had never received a text. I checked my credit card statement and saw I had a pending charge from Rick's for $183.96. I immediately went to their website to see if they listed their prices (they do). I dropped off two clothing items (2 x 5.99) and four pillow covers (4 x 8.39) for a grand total of $45.54 + tax. I then called the store since this is obviously a huge discrepancy. Someone answered the phone and said I had reach a different store because the store I was trying to call did not have a working telephone. She told me I would have to go into the store and speak to someone. So I drive over to the store and speak to whoever is working (different employee that I had seen earlier that day). I began to explain what was going on and she immediately became defensive. She told me that the manager was gone and she couldn't help me. At this point I am pretty frustrated because this is becoming much more difficult than I needed to be. I told her to give me all of my items back and to cancel the transaction. She gave me the pillow covers back but then said she didn't know where the clothing items were and wasn't going to go looking for them. I said that was unacceptable. Then she calls someone with her personal cell. The woman she was speaking to (I believe her name was Anna(?) and I am assuming she is a manager and is the person I had interacted with earlier that day) was also very defensive from the start. After some back and forth, she handed me the cell phone to talk to her myself. She told me that she entered the pillow covers as couch cushions which are significantly more expensive. I find it hard to believe that she would have mistaken some standard sized pillow covers (20x20") for couch cushions - that's a huge difference in size. She was incredibly rude and defensive on the phone and completely unapologetic. I mentioned how I did not receive a text receipt to which she basically accused me of lying because she insisted that she sent it. I told her I never received it - so either she didn't send it or there was some sort of technical glitch. She also had the audacity to tell me that I "should've come back to the store before 3:15pm" - when she was leaving for the day. As if I am supposed to know her work schedule??? In this situation I would have expected her to apologize for the mistake and inconvenience and fix the issue. Instead she stated: "I'll change the price to the pillow covers, but you're going to pay an extra $8.00 each for pet hair". Really? These are *slubby* linen pillow covers - barely any pet hair. At this point I was really upset and told her to give me everything back. She told me that they won't be giving me the clothing items back since it was too much work to look for them. I made it clear that I wanted them to return the two clothing items and refund the whole order. I told her that if she wasn't going to return the clothing items that she still needed to refund the order since I was requesting them to give them back but she was too lazy to locate them. After more back and forth between the employee that was there and the one on the phone (Anna?), they finally agreed to refund the order and still send off the clothing items for cleaning. I cannot believe how rude the manager was through this whole process. I am not upset about the pricing - nor would I have been upset about a small/reasonable uncharge for the slubby fabric, but the attitude of the manager was unacceptable. It honestly seems like she was trying to up charge me in hopes that I wouldn't notice. I wonder how many times this happens? Pretty seedy behavior from "The Best of Austin."

I have taken clothes to Rick's Cleaners for years. I have been very pleased by their services. The…read moreladies who handle services are wonderful!

Visited ZIPS on W Cannon for the first time Saturday to get their same day services. I returned to…read morelocation at 5p and was devastated that the store closed at 2p noted with a hand written sign. While I was very upset that the W Cannon location closed randomly, without a message notification, S Lamar's manager took it upon herself to pickup and deliver my clothes AFTER closing at her location. Highly recommend S Lamar for their whole hearted customer service and support!

If I could leave zero stars for this business, I would. I came to pick up an order and they told me…read morethat my clothes had been donated. My expensive and sentimental items that I trusted this business with had been donated. Without one single text message warning or one phone call my clothes had been donated. If I were you, I would not trust this business with any of your personal items that mean anything to you.

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

Initially after bringing a gown here I had an issue with a steam stain and a hook and eye missing…read more I wrote an email to the store and the owner Eddie called me right away. He was apologetic and so quick to fix the issue. When i picked the dress up for the second time it was all fixed and good as new. I feel comfortable and confident taking my items back in here due to the fantastic customer service i received!

The Capitol Cleaners team is the absolute best, they are quick, friendly, and do amazing work!…read moreHIGHLY recommend.

I frequently do laundry in this store - they owner is friendly and typically accommodates late…read morerequests or is very upfront in letting us know that it doesn't work if she's busy.

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

A special suit jacket that belongs to my husband sustained some water stains while traveling. I…read morebrought it to a local cleaners in Austin & they were able to remove some of the stain. They also said it's probably ruined and that they could keep trying, but would likely not get it all & could further damage it with stain removal products. It was disheartening, as this is the jacket he wore when we got married. So it's extra special & I didn't want to give up. My daughter researched local Austin cleaners who specialize in stain removal. She discovered EcoClean. They reassured me that they would get the stain out without causing further damage and sure enough, they did! They are specialists! I'm so appreciative. Not to mention the cost was comparable to other cleaners. So there's another reason to return to them from now on!

PSA BRIDES: I strongly recommend against taking your wedding dress here for cleaning…read more I dropped off my wedding dress in September 2025 and paid $350 for cleaning. I was told it would be ready for pickup in November. After following up in December, I was told they needed a few additional weeks due to extra cleaning required. As mid-January 2026 approached, I reached out again for an update and contacted them 4 separate times with no response. I eventually went to the store in person, where they told me it would be "a few more weeks." In February 2026, I finally picked up my dress -- and it had the exact same stains as when I dropped it off, plus new rust stains that were not there before. I immediately pointed this out. The cashier told me, "it's because you only paid for cleaning." I responded that the dress clearly wasn't clean and I didn't understand how it could look worse after being in their possession for nearly five months. I was then brushed off so they could help the next customer, denied a refund, and not allowed to speak with a supervisor. Terrible experience. Please learn from my mistake and avoid this business. Based on other reviews, I'm clearly not the only one who has had issues with their poor service and communication.

I get my comforters washed using this service and I'm never disappointed. They're quick and timely…read more If you have a requirement, they listen. Customer service is great too! Recommend this service!

I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

Wow. Evidently got sold, then new owner has vacated. Phone doesn't work. No one ever works there…read moreanymore.

Like many people have said this cleaners is a no go. Live in the area so thought I would give them…read morea try. I had a tux that I needed to get cleaned for an upcoming wedding and dropped it off two weeks before I needed to leave. When I go to pick it up two days before I head out of town they said they could not complete the cleaning and that I should have been notified they were not able to get it done. I didn't receive any call or text and even went through every voicemail and text message I had. Just go somewhere else.

relaxing place to do your clothes, blankets and anything that needs washing. Very clean and…read morespacious, lots of machines, all sizes. A pleasant attendant is there to help you and also there is a deop off service. Best Landramat Ive been to in years!

I had to use their service on a weekly basis, the first time I did they delivered my shirts all…read moreWRINKLED and packed inside a plastic bag. I called and NOBODY returned my call, everything had to be done via email. They came back the next day and had them fix their mistake by redoing my shirts and asking them to deliver using HANGERS to avoid wrinkles. I placed 2 orders and it seemed that everything was fine until yesterday when they did it again, my shirts were delivered WRINKLED and packed inside a bag. I called their customer service number twice yesterday and once today and nobody has called me back, HORRIBLE CUSTOMER SERVICE if I had a different choice while I'm in Austin I would definitely use that and not this company.

Friendly staff! But COIN ONLY, just a heads up! :-) yelp is making me say more to fulfill the 85…read morecharacter requirement...

Helpful, happy attendants are available at all hours in this super-clean wash spot. If you don't…read morefeel like carrying around dozens of quarters (I don't) you can pay though a handy app or even at the counter with a credit card. The cashless interface does not always work at the walk-up machines, and that can be frustrating, but that's the only critique I can offer. Otherwise, I'd say it's a high-value, low-stress operation for DIY clothes-washing. Their wash-and-fold business seems to have fans, judging from traffic, so I'll keep that option in my back pocket for when I'm flush!