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    ZIPS Cleaners

    3.1 (191 reviews)
    Open 7:00 am - 7:00 pm
    Updated 1 month ago

    Services - ZIPS Cleaners

    Clothing alterations

    Clothing mending and repair

    Clothing reproduction

    3 More Services

    Custom tailoring

    Dry cleaning

    Stain treatment

    ZIPS Cleaners Photos

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    Recommended Reviews - ZIPS Cleaners

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    Just used this place for the very last time. They consistently give me back clothes that are dirtier than when I brought them in. I brought in a nice flannel RRL shirt that I like to take good care of. It came back literally looking like they dragged it through muddy water. This place really can't do the one thing they claim to do. CLEAN. This shirt if filthy. At least they have an attitude toward customers. They asked me to leave it with them again, which I thought was INSANE. I asked for a refund and for them to pay to have it cleaned elsewhere. They refunded me but wanted me to leave it with them again. NO, YALL. You SUCK AT CLEANING. Get into a new business. Again, this is not the first time. Just the first time I took pics and complained. This place is way too expensive to be so awful at what they do. Also, I just left Rick's. My new dry cleaner. They reminded me how all the clothes that I ever get from Zips smell like a wet dog. That's just something I've lived with from them. But my ruined RRL shirt was just too much.

    botched cleaning

    ZERO CARE FOR DAMAGED ITEMS - DO NOT USE ZIPS TLDR: I have been a customer since 2016 and will never use them again as they damage items and make the customer run around while they come up with excuse after excuse. Read the many poor reviews on Google and Yelp for further evidence. Dropped off a handmade moroccan textile (5X3) to the Austin South/William Cannon location on Apr 28 with ticket that said the item would be ready for pickup on May 2. When I arrived, they said the item was "sent out" for cleaning and they needed more time (no ETA) but said to come back in a week. When I came back the week later, same story (no ETA). When I came back a 3rd time, I spoke with manager (Lori) who said they "couldn't find" the item and they were going to look for it. Came back a few days later and again spoke with Lori. She tried to deny knowledge of the situation and I pressed for resolution. She had me fill out a claim form (which was lost) and came back again only to be told they still didn't have the item. This went on for months until I came back and was told I needed to fill out another claim form. Still no answer by mid June and Lori escalated to Eman, S. Lamar store manager. At one point, I was told they had the item at S. Lamar but when I went there to meet Eman there was no item. He again had me fill out a claim form (I took a picture for evidence). On July 11, I called the store and Eman told me they found the item but it bled during cleaning. He said they would try to fix and he would call me. He never called and I picked up the item yesterday. It was totally damaged and unusable - a handmade, one of a kind textile I bought for $520. Eman wasn't at the store and when I spoke with him July 22 to request reimbursement, he informed me their liability was $200 (not listed anywhere on their tickets). This is the most unprofessional business I have ever dealt with. They have ZERO regard for your property, time or money. BEWARE!

    Taylor K.

    If you have expensive clothes do not come here. THEY PUNCHED HOLES IN MY THOUSAND DOLLAR TEE SHIRTS. Manager was very rude. They also refused to clean some of my shirts but the manager wouldn't tell me why they cleaned some but not others. He blamed the team in the back and refused to answer. Charged me for cleaning shirts that they didn't end up cleaning and ruined thousands of dollars of clothes. Would rather use a cleaner that doesn't give me grief and destroy my clothes.

    Before dry cleaning
    Emily M.

    Do not go here if you have anything of value. They've completely ruined my brand new $300 dress with what should have been a simple dry clean. The dress had never been dry cleaned before I wore it in a wedding, and this was the first time I got it cleaned. I've reached out several times now to the online customer feedback/corporate email (as instructed by the front desk person at ZIPS) and have continue to be ignored. They offered to re-do the cleaning but won't guarantee reimbursement if the issue/damage is not fixed completely. I went to the retailer and they informed me they've NEVER seen anything like this and they've sold this dress 1,000 times, and that it was 100% whatever the cleaners did. This dress cannot be warn again due to the damage done, as seen in the photos attached.

    These guys are quick and affordable!

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    2 months ago

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    7 months ago

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    7 months ago

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    1 year ago

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    11 months ago

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    6 months ago

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    7 months ago

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    8 months ago

    I had some problems with the quality of work, but, only because of Julie's direct involvement am I still a Zipps Customer.

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    3 years ago

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    1 year ago

    Kourtney was friendly and efficiently rang up my clothes and had me on my way. Zips is my go to for affordable dry cleaning.

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    8 months ago

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    10 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    1 year ago

    Dry cleaning of pants fine. Zip Rewards program stated 1st garment free but clerk stated no knowledge of that promotion.

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    6 years ago

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    3 years ago

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    1 year ago

    I love the services that Zips provided, customer service is on point. They value my opinion & options about alterations.

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    1 year ago

    They shrunk my clothes on the first time I brought things in. I can't wear them anymore :(

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

    Fast, affordable, and great!! I used few of their locations and love them! Great, fast and reliable service!

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    Page 1 of 5

    Ask the Community - ZIPS Cleaners

    Review Highlights - ZIPS Cleaners

    They offer same day service and next day service whether it's dry clean or laundry and best of all everything is $1.

    Mentioned in 7 reviews

    Read more highlights

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    Tailor Fit Cleaners

    Tailor Fit Cleaners

    4.2
    (61 reviews)
    $$

    This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

    The woman at the counter is super rude..and has caused me not to return to this business…read more This was my second time experience with this company, I was recommended through a friend of mine who stated they were quick and efficient. I had a dress dry cleaned which cost me a total of $50.06 after tax. My first time experience was the same as my second. This woman had a very mean mug on her face ... she asked me questions I didn't know the answer too as I'm not familiar with clothing products & how they're supposed to be washed and became frustrated with me. I decided that it would be best to leave the dress there as I needed it for an event the following weekend. Upon pickup I was greeted by a different woman who was much more bubbly, kind, and made me feel like a welcome customer. I paid, analyzed the dress and was super happy. I decided to leave the bad taste of the woman behind as I understand people have their days.. I went in again as I needed two shirts dry cleaned.. I was again greeted by the woman with the mug on her face, I kindly asked how much it would cost me to have the shirts dry cleaned and she told me $28 a piece, I was fine with that but she was demanding that I now pay upfront... (I was in a different car so I didn't have my wallet - fully aware that's my fault.) I began to mention how I had just recently gotten dress dry cleaned and that I could pay upon pickup and she because super aggressive stating that if "I can't afford to pay now there will be no service." I kindly grabbed my shirts and left. I had no problem running home grabbing my wallet and returning but after being spoken too like that I decided I didn't wanna spend my money here again. It saddens me that all it takes is one bad apple to ruin the whole experience.

    EcoClean Green Dry Cleaner & Laundry

    EcoClean Green Dry Cleaner & Laundry

    3.1
    (96 reviews)
    $$

    A special suit jacket that belongs to my husband sustained some water stains while traveling. I…read morebrought it to a local cleaners in Austin & they were able to remove some of the stain. They also said it's probably ruined and that they could keep trying, but would likely not get it all & could further damage it with stain removal products. It was disheartening, as this is the jacket he wore when we got married. So it's extra special & I didn't want to give up. My daughter researched local Austin cleaners who specialize in stain removal. She discovered EcoClean. They reassured me that they would get the stain out without causing further damage and sure enough, they did! They are specialists! I'm so appreciative. Not to mention the cost was comparable to other cleaners. So there's another reason to return to them from now on!

    PSA BRIDES: I strongly recommend against taking your wedding dress here for cleaning…read more I dropped off my wedding dress in September 2025 and paid $350 for cleaning. I was told it would be ready for pickup in November. After following up in December, I was told they needed a few additional weeks due to extra cleaning required. As mid-January 2026 approached, I reached out again for an update and contacted them 4 separate times with no response. I eventually went to the store in person, where they told me it would be "a few more weeks." In February 2026, I finally picked up my dress -- and it had the exact same stains as when I dropped it off, plus new rust stains that were not there before. I immediately pointed this out. The cashier told me, "it's because you only paid for cleaning." I responded that the dress clearly wasn't clean and I didn't understand how it could look worse after being in their possession for nearly five months. I was then brushed off so they could help the next customer, denied a refund, and not allowed to speak with a supervisor. Terrible experience. Please learn from my mistake and avoid this business. Based on other reviews, I'm clearly not the only one who has had issues with their poor service and communication.

    Press Cleaners

    Press Cleaners

    3.7
    (112 reviews)
    $$

    I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

    Quite possibly the worst customer service I have ever received…read more I rarely leave reviews, but this experience was so bad that people should know... I brought several garments to Press Cleaners in Austin specifically for dry cleaning. Instead, they were washed and folded, which is not what I requested and not appropriate for these items. As a result, three garments were ruined. When I raised the issue, I got a completely inconsistent and frustrating response: First, they said their policy was to re-dry clean everything. When they did reschedule to pick my clothing up, they were 3 hours behind schedule and I had to re-alert them of this. Then they called back and said they would wash and fold again except for 4 of the garments (which makes no sense given the problem). Then they accused me of having worn the garments--I had not worn any of them. After that, they claimed the items had been dry cleaned by another vendor--which is simply untrue, as they had clearly not been properly treated at all. At every step, the responsibility was deflected back onto me instead of being acknowledged. In the end, they refused to refund me and are returning my clothes still ruined and not dry cleaned nor fixed. This wasn't just a mistake, it was poor service compounded by misinformation and blame-shifting. Do not ever work with them if you value your clothing and basic customer service.

    The Laundry Spot

    The Laundry Spot

    4.3
    (117 reviews)
    $

    I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

    Just tried this spot another shot and I decided I'm never coming back. It is extremely expensive…read more To start the big dryersif is 70 cents for 9 minutes, and 70 cents for every 9 minutes after that. The small dryer are 50 cents for every 9 minutes. I didn't know laundromats were for rich people now. This is a shame because I've been coming here for years.

    ZIPS Cleaners - dryclean - Updated June 2026

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