Been bringing my cars to them for over a year now for anything wheels related like wheel alignment and they've always been very helpful and efficient in their work. Tro, the owner, is also very personable and a great artist. read more

Father and son run business who are honest, straightforward and professional. Before I bought new, I'd bring my car here and knew I don't have to worry about getting taken "for a ride". Check out the original and very unique art from reused materials made by the son. read more

Jack and his son Troy have helped me with everything--alignment, catalytic converter, brakes, and oil changes. They're reasonably priced and always spot-on with their estimates for both cost and time. Really great place, super reliable, and now my go-to for anything my car needs! read more

Jerry was so kind and got us in so quick. We had car trouble on our drive down to SoCal, and he was able to fix our car in under three hours. He even went above and beyond to double check the oil and other fluid levels. Highly recommend J&G, they are decent, honest, helpful, and very accommodating! You will get above your money's worth here. read more

WOMEN avoid these sexist rude assholes at all costs i recommend al's auto repair instead. I came in after being referred to J&G by Hrants. Both father and son were rude, seemed inconvenienced despite my being the only car there. "Warned" me that my simple repair could cost "like $4k" and he was "warning me if I can't afford it" (Mind you my car is not worth $4k, it is not a matter of affordability) My issue cost $700 at Al's and they were perfectly nice. read more

We've been taking our cars to J&G for as long as I can remember...Simply, the best auto shop in Pasadena and truly the kindest and most honest in the business. TEN STARS Great Value Terry & Julia read more

I've been in need of a good mechanic for years but out of convenience I went to Pep Boys or Firestone because of their weekend hours (I work Monday-Fridays). I brought my trusty Honda because the check engine light came on and needed to get smog check. Jack was friendly, welcoming, incredibly efficient, and professional. He told me 1 hour and it was done as expected. He even took my car across the street to the Pasadena Test Only Center to recheck my smog and it passed. I am so relieved to have found a trustworthy mechanic who also charges a fair price. (Plus I love supporting a family owned business) I am now a loyal customer and will recommend J&G to everyone I know. Thanks Jack! read more

If you're a woman, don't bother bringing your car here. They 100% will treat you like you're stupid and burdening them for asking them to provide the service that they professionally provide. If you look at the low reviews for this place, it's all women saying the same thing. That's so...interesting. The guy running this place is sooo mad at women I guess :( i dont think he's had a good relationship with a woman in his whole life :( he has to make big car go fast to feel good :( He hates it when women show up in their little cars and ask dumb mechanic question :( he's so angwy that women dont know big car stuff like him :( read more

My catalytic converter was stolen, Honda accord 2003. J&G was recommended by my normal mechanic. helpful, fair, transparent, fast. Good mechanics are godsends. read more

I have been a customer since 1988 and Mr. Jack and his mechanics have been honest, sincere, and provided great service for the last 3 vehicles I've had. What I appreciate about Mr. Jack is that he hears me and is patient. Earlier this year there were engine issues. He told me they were unable to fiix and suggested I go to the dealer. There were issues but each time I inquired with Mr. Jack, he gave sound advice that I discussed with the dealer. Finally years ago I had a Chevette and it had over 252 thousand miles on it. Instead of milking me for repairs It was suggested that I get a new vehicle and that he would not take money from me as the vehicle served me well. Mr. Jack is family to me and I appreciate his honesty with me all these years! read more

Hi Do you guys do muffler & Res delete? Yes Think I can get a quote? Guy who does delete isn't here he is sick, He's sick? Yeah Okay he's sick take care. read more

I find it very humorous that the description of services claim "complete automotive repair." I drove to two prior places to get a multiple opinions on one tire that I had to replace due to placement of a nail that was unable to be repaired. Both places, mind you, took the time to look at it and gave me a quote. As for this place, I decided to pull in and ask them for their opinion since I literally live a block away. Who doesn't love convenience? They had ONE car being serviced with ONE customer. As I approached, he asked, "How can I help you?" I answered, "I need your opinion on a nail in my tire." Before I could even explain that I was looking for a potential new tire, an oil change, and brake service, he put his finger up and rudely said, "Nope. I can't do that right now," while he shook his head! He absolutely seemed inconvenienced. My car was only 10 feet away. Not one look or suggestion. Nothing. Customer service at its worse. I will never go here and now, they have lost one potential regular. read more

The guy who answers the phone here is a complete jerk. I told him the issue and then he cut me off and said I needed to run my car more. I said I drove it for hours and it's not my fault he didn't hear me correctly because then he started acting like a complete jerk. Said he could look at my car for $180 to just look at it. Then proceeded to be an ass when I said that was too much. Avoid this place. read more

I went in without an appointment because there was a sudden issue with my car where an expected noise was coming from my front left wheel. Troy, one of the owners, immediately looked at the problem, and with the assistance of Robert, diagnosed, and fixed the issue. There was basically trash that got stuck and melted in the crevices of the rotor. They fixed it within 30 minutes and did not even charge me. Highly recommend not just for timely and quality service, but for excellent customer service from all including the other owner Jack. Will come back. read more

Can't say enough about J&G Auto in Pasadena. When you drive an older car pushing 270K miles you expect that you will need repairs done periodically. I left my house noticed a small puddle of anti-freeze under my car. Stopped at a local shop who told me I have a small leak and to bring it back Monday. I drove to the supermarket next to J&G and notice a huge puddle of anti-freeze all over the place. I drove to J&G it was a Saturday at 11am. They were quick to diagnose the problem, which was my water pump. They replaced a the Radiator, per my request. The water pump, hoses and timing belt. Along with a bunch of gaskets that were also leaking. Plus an oil change. Long story short, they had the car ready to go by Monday 3PM in perfect working order. The price Jack quotes me was awesome. I'm a return customer, I normally take my truck to 2 places in Pasadena and both are incredible. My personal experience was 5 stars all the way! I'd give a 6th Star if yelp allowed it! read more

J & G Auto Service & Muffler - J & G Auto Service & Muffler in Pasadena - Auto Repair Near Me - Pasadena, California

Tro's not just a car whiz, but also an artist in both the world of mufflers and sculptures, led me to his "Sculpture Room of Solutions," where we brainstormed. Watch out for that angel made out of spark plugs and that amazing flower with a crow! But, my problem, he's too honest. Ready to hand him a few bills and he used his wrench-fu, made a tweak, and bam, problem solved! The best part? They didn't even charge me! I made a few more visits and was happy to spend money for my cars care. Seriously, these guys are cool and honest. read more

Troy and Jack are great people. I started going here when a Honda dealership and several other specialists failed to find what was wrong with my 2004 Honda Element. They fixed it and it has been good ever since. I recently followed up with a check-up and oil change. Excellent friendly service. Thank you! read more

Great little auto shop in Pasadena. I just happen to have some time off and needed to have my alignment checked and adjusted. (I bought new tires elsewhere a few days prior) I popped in and they took care of me. $90 is a fair price, and I was very pleased. They even said come back after 1k miles and we'll recheck for free to make sure all is good. Friendly people. Not pushy. I'm definitely going back. read more

Fast, reliable, and friendly. I've been bringing my trusty little Toyota here for several years, mainly for oil changes. The prices are fair and I appreciate that they give you a good estimate on time. I'd recommend taking your car in on a weekday because they get busy on Saturday and have shorter hours. read more

Our family has brought in our cars to J & G Auto Service for all our automotive needs for many years. They are very professional, knowledgeable and trustworthy. The service we have received has always been of the highest quality and we will continue to bring our cars to them. High recommended! read more

Great service, great people. Highly recommend them for all your vehicle needs. They have serviced our vehicles for decades.

I have trusted J and G Auto for years. They are thorough, honest and give customers a clear understanding of the work needed. My 2006 Toyota is still in top shape due to Jack's wisdom. read more

I just spoke with Troy on the phone and wanted info on getting a catalytic converter shield installed. He treated me like I was annoying him. To top it all off he called me "honey" and then before I was done he says..."ok byyyyye" and hung up on me. This is the one and only conversation I will ever have with this man. If this is the treatment you get from a 3 minute phone conversation I can't imagine what actually going there would be like. Ladies beware. read more

So, for context, this ol' poet just finished driving 2,108 miles from Minneapolis to Pasadena in 72 hours and some change in a 2008 Sienna which had previously driven to Seattle, Montana, Chicago and so on in a similar run, as poets do. Long story short, this last leg was the straw that broke the camel's back apparently when the brakes began to screech like a steel pterodactyl being skinned alive, and knew it was time to get them looked at. It wasn't my ideal way to spend Black Friday, but Troy and his top-notch team took a look with me and showed me how close to death I was driving with my brake pads and 0% and most of my rotors shot. Thankfully, they could fit me in right away and showed me as fair a price on short notice as you could ask for. They've been at this for over 40 years and it's a solid team with a good attitude, professional, and ready to demonstrate what you need. Fast, affordable, easy to work with, conveniently located and you can even walk to a nearby restaurant or with a little more hoofin' get to the nice parts of town while they're working on it. I might be a poet with words, but these guys are poets with cars. You have a lot of options on this side of town, but I'm taking my business back to these guys any time I need something. read more

If in you have a problem, don't look further than this place, they are honest and will take care of your vehicle. Highly recommended!

J & G Auto Service & Muffler saved my family holiday! After an unbelievably bad experience with Firestone I had no choice but to call the closest repair shop. I got really lucky with J & G Auto Service. As a female I found them very respectful. They looked at my car while I was there and told me what they thought the problem was and what the costs could be. I got a call shortly after confirming that I needed a new starter and it looked like the fly wheel had been damaged. They ended up doing a bit of labor intensive work on the fly wheel so I would not have to buy a new one. I was only charged for the starter and made it to my family on time! read more

I am off to a happy start this morning. I was quoted by Discount Tire Center to have my rear brakes and rotor/drums replaced. I couldn't afford it at the time but today I am ready to go. I stopped at J & G first cause they have good reviews and also to see if they could give me a better price than Discount Tire Center. They told me the rotor/drum are fine and could be resurfaced not replaced. Also, the brake shoes still had another year before they needed replacing. So, with the cost of parts, J & G saved me from spending over $300 that I didn't need to. I also went in because my check engine light went on. Of course, I thought the worst. This light doesn't go on unless there is a possible major problem. They ran a diagnostic and found the problem was my gas cap was not giving a tight seal and was possibly letting fumes escape. The gas cap!!! Can you believe it. I know if I took my car some place else I would be racking a huge repair bill. This is the most honest place I have ever found. I would almost be willing to drive across the country to go to a mechanic like this one. read more

Outstanding. Went to someone who couldnt find problem. I think gas leak and odor became progressively worse. Went to these guys. Completely aware of 3 distinct problems. Could smell two different types of has odors. Fixef. New gas tank. Great. Then drove it around town and gas smell back. Barely made it home last night as gas disappeared. Towed this am. New cap ordered. Fixing now no charge. Feelings of gratitude gallop thru me. Troy g Week later window stuff and a tweak on gas cap. I really like these guys read more

Had great service! The staff was very helpful and friendly. Thank you J&G Auto Service & Muffler! read more

J & G Auto Service & Muffler - Auto Repair Near Me - Pasadena, California

Bad service very rude got mad for no reason never coming back here again not worth it left me In the hot sun for hours

Troy and team are great mechanics! Very knowledgeable and trustworthy. Customer service is second to none, professional, and efficient! Thank you J&G Auto Service! read more

I just had my second vehicle in about six months aligned here. Troy is great. He was knowledge about my specific vehicle and was able to answer all of my questions. He also gave me a fair quote on some work that needs to be performed in the near future. This shop is now my go-to for all vehicles and will get my recommendation to anyone in northeast LA and the San Gabriel Valley. Thanks, Troy! read more

Troy and his dad are top notch guys. Amazing work, trustworthy and helpful. They have always been there to help me out when in a bind.

I feel like I've reached a new level of adulthood-- I have a favorite mechanic. Troy has always been helpful, timely, and explains things well. He'll be our family's mechanic as long as we're in driving distance. read more

J & G Auto Service & Muffler - Auto Repair Near Me - Pasadena, California

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Dr. Green I am a senior citizen who has been driving almost 50 years. I have bought lots of cars in my life, both used and new, and I have tried my best to maintain and service them. Recently, I have turned to dealerships to perform these tasks. When it was time to change the oil and service my 2004 Toyota Tacoma, I took it to a dealership. Before I was out of there, they had tried to "upsell" me an entirely new front end suspension ($8,000). Since I only paid $6,000 for the car, I was not interested. I took it to J & G Auto Service where I met Jack and his son Troy. These are two of the most helpful and honest businessmen I have come across. Integrity must run in their family. My oil was changed and the car was serviced. Before leaving I asked Jack about the front end. He confirmed that it was a mess and that my 7 year old tires I put on when I bought the car, were the incorrect size. I was once again ready to offer a polite "no thanks" when Jack gave me the quote. I left with the car serviced, the front end and all shocks completely redone, and a new set of tires. The bill...$2,800. My 14 year old work truck drives like a new car. read more

Troy and the crew at J&G keep my car going! One of the hardest parts about finding a good mechanic is finding one you can trust and I fully trust these guys. Overall great vibe when dealing with them and their work has kept my car going. Car maintenance is never a fun time, but knowing I can go back to J&G and feel I'm in good hands is such a relief. read more

Only the Utility was left in my SUV, a 2001 Acura MDX with 264K miles on it. I'd bought another car in 2016, and decided to keep the Acura strictly for Utility purposes - but some work was needed for it to be fully road-worthy. Obvious problems: a bad vibration at speeds above 50mph, worn tires, and an annoying rattling sound from the front end whenever driving over even the slightest bump in the road. The mechanic took a ride with me and seemed to know what was needed. I asked him also to hook the car up to the shop computer and give me a list w/ costs for the work needed. I don't know if the first was done - the list was never provided, and that's where I should have stopped. Work performed: replace both F.W. Axels, replace both Lower Control Arms; replace all 4 tires (Continentals); Front End Alignment; replace Spark Plugs, Air Filter, Cabin Filter, change Oil & Filter; replace A/C Drive Belt, and Pls Drive Belt. $2,553.53. That was a lot of work, and the vibration was gone. But the front end rattle was still there and now more noticeable. So I took the car back the following week, had another drive -this time w/ the shop owner and the previous mechanic - both amiable. The noise was obvious during our drive, and the owner told me he knew exactly what the problem was. Work performed: Replace Front Struts and Front Strut Towers; replace Inner Tie Rods; replace Outer Tie Rod Ball Joints; replace Rack & Pinion Boots; replace Front Sway Bar Links. $1,700.00. When I picked up my car this second time, the owner had it up on the rack and showed & demonstrated to me that the front brake calipers were loose - shifting about 1/4" when he pushed up on them. He said the noise was still there, that these calipers were most likely the problem, but "not serious", and I could drive my car and take care of those another time. Another mechanic told me that was, at best, inaccurate. Total spent: $4,253.53. Vibration gone, new tires, smooth ride, front end rattling still there from the "lately" discovered loose calipers (after all the other front end work was done). Except for the star, I'm posting this without comment. read more

OMG! I don't know where to start!! I pulled my truck in to get a headlight replaced. Before I could even get out of the car, I was being yelled at to turn on my fog lights...I was in shock. I didn't understand why he was being so aggressive. I fiddled with my light buttons in the truck and he's yelling "do you even know where your fog lights are?! At this time, I'm so confused as to why he's so angry at me. It dawned on me that he clearly has some mental issues and it was obvious he hadn't taken his medication. I got out of there as fast as I could as he followed behind my truck yelling something at me. I'm not easily scared, but I was a bit freaked out!! read more

Ramsey and Jack are the best of the best. Honest, kind, and preternaturally skilled at what they do. After just relocating to Pasadena from Los Angeles, I had a lot of apprehension about locating a good (and upright!) mechanic. So finding these guys was like walking into an automotive Shangri-La . . . on Walnut and Wilson. Who'da thunk? I've got a 2003 Toyota Echo---great little car, but lately it's been squealing like a pipsqueak and my tires were so slick you could practically skate on them. Ramsey gave me a full scale of options, happily working with me to put on four great (and affordable) new tires. I feel like I'm riding a mile higher than I was a few days ago. They also turned my rotor and exchanged my pads for an incredibly competitive price. When they took it out for a test drive, they noticed it was still a little squeaky; they put it back up in the garage and discovered the water pump was in an embarrassing state of decline. They called to let me know before moving forward (in fact they called me every step of the way, which I very much appreciated). That's the call no one ever wants to get from their mechanic ("oh no! more money!")---and yet, they handled it so professionally, I hung up the phone grateful to have their expertise and not at all resentful. When I went in to pick the car up, they showed me my old water pump. It was bad. Bad to the (metal) bone. I'm headed to San Francisco next week, and they saved me considerable expense and hassle by fixing it *before* my car overheated and stranded me on the side of the 5. In the end, Jack gave me a great bargain on all the repairs, and I walked out having spent less than I had feared. They were a joy to do business with from beginning to end. Might I also add: two days before, my boyfriend had taken his VW to a shop down the street, and walked out THREE THOUSAND DOLLARS poorer. (He still took me out to dinner last night; what a mensch.) Moral of the story? Toyotas are better than Volkswagens. Second moral of the story? I'll never take my car anywhere but J&G again! read more

STAY VERY FAR AWAY FROM THIS MECHANIC SHOP !!! I was recently referred to this shop from Hrant Auto in Pasadena for some suspension work on a used car. i got there early before the shop opened and spoke to the owner of the shop, upon arrival i let them know that i was referred to them by Hrant. They said "We will take care of you". The owner took the car for a test drive along with me. we could feel a few squeaks that i knew about and i told him to take the car over potholes to make sure he knew all the problems about the car, he said he cant take it any far since his son was at the shop alone, i felt it was like detecting the issue only half way through. but it was ok he was the mechanic and i thought he knew what i was talking about. Back at the shop as his mechanics arrived, they jacked up the car and started taking a look under it. initially they said nothing seemed wrong with it but since we could see something was making the noise in suspension, they have to look further. he wanted me to drop the car off while they keep investigating (and keep the billing meter ON), I Insisted that i have nothing else to do for the entire day and i would be staying there. they kept looking and could figure out the problem then in 10-15 minutes. Now comes the fun part.. They prepared a laundry list of items suddenly and he called some parts vendor to check up on the parts and pricing for those. he said it was very difficult to find the parts for this make/model of the car and proceeded to describe the problems to me. He went over them with me and i asked the price for parts. I was aware of the pricing for most of the parts since i had been doing my own research on the pricing of the parts based on what could probably be needed to be replaced. to my surprise the pricing of the parts he was quoting me were about double or 2.5 times the price i knew i can order online in about 10-15 minutes. so getting the parts from him was the first deal breaker. that started telling me how honest he was going to be with the entire process. I told him i will get my own parts. He said ok. if i bring my own parts the labor would be $$$$$$$$. The cost of labor i feel like was double the amount based on my thorough knowledge of the amount of time each of the replacement parts could take. 4 major components would take 4 hours and some smaller components would take 1 hour. upon telling me the labor cost and looking at the fact that i am not in acceptance to the price. he said he has other customers in his tire shop to attend to and would just leave. i immediately took it to another shop, to diagnose and repair the problem and it turned out i only needed to change 2 parts (instead of about 8 suggested by J & G) and the total cost of parts & labor at the other place turned out to be about 40% of the entire cost J&G auto was planning to charge me for. I would suggest anyone and everyone to stay away from J&G auto in Pasadena, These guys are fully interested in changing parts that may or may not be needed at that point of time to make an extra buck and jack up the prices on the parts very significantly. The only reason i took the time to write a detailed review since i want to make sure that other get a fair warning before going to this place. Thank you for reading. read more