I cannot recommend Crown City Tire in Pasadena enough! They have officially earned a life-long customer after my recent service appointments. They accommodated my BMW i3 last minute for an oil change. In less than two hours, they called me back with a comprehensive, digital inspection report of my car--complete with pictures. They flagged some damage to a back tire and recommended swapping out just the rear tires. They were able to order and stock the specific tires that very same day! The entire operation is unbelievably seamless. No matter who I spoke to over the phone, they were knowledgeable, friendly, and completely on top all things relating to my car. They even offered a shuttle service for both drop-off and pick-up while my car was being worked on, making the whole process incredibly convenient. A massive thank you to Steven, Robert, David, and Carlos! I was so thoroughly impressed by the team's swift work, honesty, and professionalism that I brought my partner's car in the next day for a full tune-up; which they did in single day! If you want honest, fast, and top-tier service, this is the place to go! read more

Crown City Tire is great! Had a flat, they had my tire by the next morning and got me going very quickly. Great service and friendly people. Clean office with really good hospitality and a nice bathroom. They even have a shuttle if you don't have a ride home. 5 stars! read more

We had to get a tire patched. This place was excellent -- really friendly service, very reasonable prices, and quick/good work. We will be back! read more

My last two experiences here have been very poor. I've been a customer here since 2016 but I will be going to a local shop for my service needs. Disappointed, but it is what it is. read more

Very friendly service! I needed four new tires during the holidays, and they were able to get that done on very short notice, on New Year's Eve. Prices are a bit higher than Costco, but I appreciated that they could accommodate my schedule. Highly recommend. read more

I've been a customer over 15 years for tires and service on my BMWs. Their tire prices are not the cheapest but they use European oil on all German automobiles. I still use them even though I moved 20 miles away from Pasadena.. read more

Literally walked in this a.m. because I had a tire indicator on. Within 5 minutes they had put air in my tires and I was on my way. They didn't charge me, but I gave the tech a cash tip for the service. Always tip your tire technicians!! They are amazing! read more

I have been going here for years and they have been great until today. AI answers their phones - I have left 4 message and no one calls back. It is now after 4 and I can't get a hold of anyone to tell me what is going on with my car. I was supposed to leave this afternoon for the weekend but was unable to because of their total lack of responsiveness. This will be my last visit to Crown City. read more

Stephen was awesome, very thorough with the details on the explaining the car service! Complimentary ride home! Little expensive but worth it! read more

amazing customer service everyone's so nice and helpful! They also have a shuttle service that's extremely helpful for when you have limited time to fix your car! read more

I went to Crown City about a squeaking noise when braking. They confirmed brakes. The front desk folks, Marvin and Kate are so pleasant. Crown City could have charged me for full brake replacement, instead they blew dust off the brakes and told me I still had 6months or more before I needed a brake repair. I appreciate their honesty! PT Cruiser read more

I brought my car in for a coolant issue that turned into a full radiator, water pump, and thermostat repair not exactly the kind of day anyone hopes for. But Crown City Tire turned a stressful situation into something I could actually breathe through. They immediately offered their complimentary ride service to get me to work and picked me up when the car was done. That alone took a huge weight off my shoulders, especially during the holiday season when life has already felt a little heavy. When I came back to pick up my car, Steven told me, "We did a little extra for your safety." I just stood there and cried. It's rare to feel truly cared for in moments like this, and I'm a firm believer that God works in mysterious ways. Good business still exists and so does the old-school integrity of men making sure women feel safe and supported at the auto shop. I'm beyond grateful for their honesty, kindness, and exceptional service. Crown City Tire has earned a customer for life. Highly recommend! Thanks Steven and Roberto and the entire staff! read more

SCAM SHOP! Took my car in for a flat tire and told me it was not repairable and I needed a new tire (I knew it was fine). I told them no and asked to just put my spare on as a courtesy. Guy at the front desk charged me $40. Absolute joke. I took my car to my normal shop and they patched my tire no problem for only $30. Do not come here. They will try to rip you off. read more

Very excellent service. Would recommend to anyone. Very diligent at responses and easy to deal with

The customer service here feels like something from a bygone era. They are so friendly and helpful. They must have great management, because everyone just seems happy working here. I first came here a couple of years ago for new tires, but I've been coming back for all my basic maintenance ever since. It never feels like they're trying to oversell me. I highly recommend this place. read more

Amazing local tire shop/mechanic! I had been needing new tires for a while, but since I'm new out here I was hesitant to trust just anybody with my car. I found Crown City while scrolling through mechanics on Yelp and was really impressed with their reviews. I got off work early on a Friday and called around 1pm to see if they could take me, though they were busy, they asked if I could drop my car off and I agreed. I can't remember what the guys name on the phone was but he was super nice when I called, I want to say his name was Robert but I feel like I'm so wrong lol. When I arrived though, Leo was the one who helped me out and he was awesome, such a nice and cool guy, he explained everything thoroughly and was so personable when we weren't talking about my car. I was already sold on this place with the amazing service and then they pulled up one of their company cars to shuttle me home while my car was at the shop... this place was outstanding for sure!! They helped me find two rear tires that fit all my needs and were within my budget. All in time for the crazy storm we are supposed to get! I will not go anywhere near else in Pasadena after coming here, they are great and got my trust 100%! read more

Crown City Tire Auto Care - Lobby area - Tires Near Me - Pasadena, California

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I found this place on Yelp after realizing that I needed new tires. I used to go to Mountain View over in Eagle Rock, which was great but not worth the not so far trip. I was so happy with the service here at Crown City, they were all so helpful and kind, and not to mention incredibly knowledgeable. I had my tires replaced, which was a reasonable price, and went home. That night I was leaving for a trip, only to run over a huge nail on the freeway with my new tire, talk about luck. We took it in the next morning and immediately patched it up and sent us on our way. They were so quick and apologetic over something that was completely out of their control. Needless to say, we've been back for our routine service and haven't been happier with an auto shop. Highly recommend! read more

Had an appt at 8 am for an oil change because that's when I was told was the best time to come. Waited 40 min and they still hadn't looked at my truck. I stated at the beginning I wanted to be out of there by 9, 930 at the latest. I was then asked if I wanted to reschedule, as if there was a point in scheduling. read more

I followed my guy Robert as he started working here and I highly recommend this place. Quality work at fair price and done by professionals you can trust. read more

Mikey is the best mechanic here, hands down. Super friendly, super knowledgeable, super fast. I found our family's new mechanic! Front desk and calling-in experience was great, as well. Cannot recommend this place enough. read more

Update: Received a quick response from the owner, Thomas, via Yelp after I posted. He made it a point to take care of this incident personally. I received my refund and he offered complimentary, future services for the inconveniences. A great example of a small business doing what they can to make things right. Original Post: Called in to get a last minute tire repair. A couple patches needed. They were able to accommodate me without a prior reservation. Front desk / receptionists are friendly. Process is easy and straightforward. Those are the only reasons I am giving this place 2 stars instead of 1. I watched the technician remove the single tire that was punctured. He took it to the back to repair it. The entire repair took about 45 mins, which is pretty standard. When I got the keys back, the tire was fully inflated. I drove about 50 mins from South Pasadena to Garden Grove (95% freeway) and when I arrived at my destination, the low tire pressure light came back on. I checked the tire and noticed that a hole was plugged but I couldn't confirm if it was patched from the inside. However, the issue was that there was a second hole right next to the plug that was not repaired. I got a water bottle mixed with soap and sprayed it on the surface. I took photos of my odometer and of the bubbles forming due to the escaping air and emailed info@crowncitytire.com which they provided on their website. I requested a refund since I had to take it to another location for another repair. Two weeks went by and I didn't get a single response. I called the business and was told that someone would contact me in the next day or two. I asked to make sure the email was correct and the receptionist confirmed. It has been about 2 more weeks and I have not gotten a call or response to my email. So now I'm leaving this 2 star review. read more

Crown City Tire is the best! They are so well-managed, have extremely polite employees and have a fabulous owner! I had a flat tire and I can't believe what they went to to help me! The service is excellent. I've gone other places but now I will only go here. Thank you to Crown City Tire! Pamela read more

I used to love bringing my car here, but after the last service I'm going elsewhere. Strongly recommend other women who come here do the same. When I found this place, there were two women working the front desk and they were both great. They called with prompt updates, were always very careful in explaining everything, and most importantly they actually spoke to me instead of ignoring me in favor of my husband. Now there are two guys working the front desk who have decided that MY Camaro that I paid for actually just belongs to my husband. They don't even say hello to me when I walk into the reception area, much less anything else. The last time we went to pick my car up after spending $3000 on service, I walked to the desk and my husband deliberately sat down and stared at his phone so Steven and Leo might actually address me and still they just wanted to talk to him. They have a new computer system and four times now they've blamed that as the reason they believe it's my husband's car. Each time the error has supposedly been corrected and not to be repeated. Today when they reached out to my phone number they again called me by my husband's name. It's micro aggression at its finest. Beyond the disrespectful nature of the front desk service, the also gave my car back to me without replacing the tail lights that were listed as needing attention when I dropped it off, and the tire pressure in one of my rear tires was five pounds under the other three which after an alignment seems nuts. It's little stuff that I can fix myself, but it's just crappy on top of an already sub par experience. read more

People here are really nice and kind. I got my valve stem raplacement from Mikey. He helped me although he had to go to his second work. The best!!!! read more

Had a great experience with Crown City Tire. My tire was flat and I found the metal shard that had punctured it. I had my car towed to the place and asked if they could repair the tire rather than replace it. This car was a lease and the lease was just about up -- two weeks from now! I did not want to pay for a whole new tire just to return the tire with the car. They looked at the puncture and removed the shard, and said they could try to repair, but no guarantees. I left the car there for them to work it. Later that afternoon I got the call: yes, it could be repaired! I was so grateful. I saved a ton of money on a new tire. They displayed honesty and skill. I recommend this place for tires. read more

I took a chance with most of the positive reviews but as in the real world, everyone's individual experience is different. Before going, I made sure to call to see if I could drop my car off but also wanted to ask if they could also take a look at my rear lights, since they needed to be replaced - I know this is a tire repair but living in a time-is-money kind of situation, I tried to kill two birds with one stone. If they had told me it was not possible, no problem. However, the young lady on the phone assured me they could take a look at it and to bring my car in. Upon arrival, I was greeted by the employees. Routinely completed all the paperwork and was informed they needed an hour, before the technician could look at my car. I was fine with this since I anticipated a long wait time. While waiting, another employee asked me about my rear light and which one needed fixing. I let her know which one it was. After receiving another update from an employee, different from the first, I handed her my twilight covers and bulbs and she just gave me a blank stare. Before even speaking, she was annoyed. I recapped what I had talked about on the phone along with her coworker and she stated, "Oh. I will try my best to fit this in. That's the best I can do." I said I understood and didn't want to start an argument. Again, this is a tire repair place but they did inform me they would be able to look at it and repair it if there was time. I returned two hours later after being informed the tire could not be fixed. To my detriment, I was quoted two tires for $500 since this was the recommendation for balance (See other reviews). I said I wanted to get a second opinion. They quickly discounted the tires by a few dollars. I still wanted a second opinion. Before leaving, I asked for my rear light covers and they were in the same exact same spot I left them, with the employee. It seems that she completely forgot about them and to top it all off, when I asked her for them, she gave me attitude! Ultimately, I got a second opinion and I was glad I did my research. Thank you but NO THANK YOU. EDIT: Your business did drop the ball. I find it interesting that you don't have my number on record. However, Crown City DID NOT service my car so you are correct. I've attached the invoice for your reference and have moved on to other services. Nonetheless, I appreciate the response. Thank you. read more

Crown City Tire Auto Care - Invoice. - Tires Near Me - Pasadena, California

Crown City Tire wasn't my first call. The quality customer service i received on the phone was excellent. Besides getting tires at a great price i was able to get caught up with regular maintenance that was overdue. David, Carlos and Hannah provided outstanding customer care. 15/10 I will use again. read more

Crown city tire is so helpful and the staffs are extremely friendly here! We had a tire blowout on our road trip to Big Bear and needed to switch our tire right away so our reservation at big bear won't get delayed. Found this place on google map and talked to Robert over the phone, and he assured us that they would help us out asap despite their busy schedule! The waiting area is nice and clean and they offer coffee and water as well! Can't recommend more!! read more

Got scammed here I think a year back. Brought my car in and wanted to get new tires. We agreed that they would install Perelli but ended up installing kumho tires on my cars instead without my consent or asking prior. As you all know, kumho is not close to perelli and are much cheaper. If this is how you show integrity, professionalism and honesty in how you do business, you just lost a customer forever. Never returning to this place again. Come on guys Horrible and dishonest read more

This morning on my way to work (around 6:30am) my tire light came on in my Audi Q5. I pulled over and saw a screw sticking out of my right front tire. My colleagues told me that all of our company work vehicles (and many of their personal vehicles) get service done at Crown City Tire Auto Care and I that I should check them out as they provide excellent service. I went to Crown City at 8am and I was greeted by both Robert and Leo. They both were so incredibly kind and knowledgable. I told them I had to go to work and if it was okay to leave my car there. I worked down the street, so they offered to drop me off at work. When my car was finished, they sent me a text. When I arrived back to Crown City, I again was greeted by both Robert and Leo. We shared some laughs and then I was on my way back to work with a repaired tire. I had such a great experience there and I left with a smile on my face. I had such a hectic morning and they brightened my day. I will absolutely be a returning customer. read more

I took my Tesla in for an alignment. I believe David was the young man that helped me. He was very sweet, knowledgeable, and helpful. I think it only took about 45 minutes total time to do the repair. I also asked if they replaced the cabin filters, and was told they do that for a very reasonable price. I will be going back for that. the shop is really clean and all the guests arriving looked like repeat customers. I am planning on going back for issues that don't require a Tesla shop. Everyone working there was pretty sharp. read more

Great shop I've got an EV huge tires, I slashed a sidewall. I was petrified what it was gonna cost me for two new tires, not bad at all. (I mean, obviously it would've been better and I'm not slashed my tire) Very good service, very friendly. If I didn't have to go to work that day I would've hung out in there waiting room for an hour, looking at all the cool stuff on display. read more

I drove to my job just fine from Burbank , I left to get lunch and discovered my tire completely flat. Roadside came and put air in the tire and said there was a small puncture that could be patched so I drove to Crown City, my nearest tire shop, 0.4 mile away After waiting 45 minutes after drop-off, (please note at time of drop-off, the tire still had air, was not flat) I received a call that the tire was "driven too long on flat and too damaged to be patched" according to crown I needed a new tire, quoted $230 for a Honda Civic or they couple put the spare on. Considering I've had many patches done in my lifetime and this car and tires are 4 months old, and was never driven on flat, I chose just to ride on a spare and go elsewhere. Upon pickup, they wanted to charge $42 for "installing the spare", I wasn't quoted this when they called otherwise I would've just installed myself! After a little frustration, the kind front desk girl did not charge me, hence 2 stars instead of one. Ultimately, I assume since they're the only tire shop in the area, they want to upsell and overcharge, so if u can, just go elsewhere, where I was able to get a patch in 20 minutes for only $20 over the $40 they wanted to charge read more

Wow, what happened to this place? Six years ago I gave them a 5 star review and kept bringing my car here for general service, oil changes, minor repairs, and only ever had great things to say about them. But the last time I came here was the LAST time I will ever bring my car to Crown City Tires. I came in for an oil change and they gave me a call partway through the day to let me know that I should probably get a new battery and replace the air filters. The price they quoted me for the battery was around $200. I agreed to all that as I knew the air filters and battery were pretty old. They told me my car would be ready to go by the end of the day and that I could pick it up before they close at 5:30. When I showed up around 5:15, they told me that the $200 battery was actually not the correct one and that I would need a $400 battery. $400???! I have a very basic car that's over 10 years old. I've never paid that much for a battery in my life. I told them I wouldn't be spending that much and to put my old battery back. They kept pressuring me to get the $400 battery because that's just what it would cost because of the model of my car. I kept saying no but they kept pushing. They even had the mechanic bring in my old battery to point out the corrosion. It felt very condescending. I already knew it had some corrosion - I still didn't want to spend $400 on the battery. A few days later I took my car to AutoZone and got a perfectly fine battery for $200 and they installed it in minutes. The people at AutoZone told me that this mechanic was trying to upsell me and take advantage of me as there is no way I needed a $400 battery. In addition to that, AutoZone told me that I was way overcharged for the air filters and it was about double what they charge. And if all that wasn't enough, when I dropped off my car at Crown City Tire, the man at the front desk made a really weird, off-putting, inappropriate comment/joke(???) about children. It made me really uncomfortable and is not something that should be said in a professional situation. There used to be women working at the front desk -either they were all off that day or they don't work there anymore - but for multiple reasons, as a woman walking into an auto shop, this visit made me feel very uncomfortable and disrespected. Oh and all the mechanics at AutoZone are men too, but they made me feel very welcome and were very genuine and honest. Truly unfortunate that I will never feel like coming back to Crown City after this experience. read more

Mikey was so helpful in getting my tires checked out for being low and fixed quickly before I had to go to work. I will definitely be coming back. read more

Crown City Tire's policy of requiring a new tire purchase instead of a patch for a relatively new tire with a small puncture is unreasonable and financially burdensome for customers. This practice suggests a prioritization of profit over customer satisfaction and fair repair options. The shops should also consider discounting tires, like half off at least, when the tire is fairly new instead of whole sale. Many tire shops offer patching services for minor punctures, even on newer tires, as a cost-effective and environmentally responsible alternative to replacement. read more

Customer service is top tier. I was immediately greeted upon arrival by the super friendly staff. Steven and Leo made sure that, while they were busy, the tire patching my vehicle needed was finished before the day was up. Immensely helpful, especially since I needed my vehicle back the same day. They made sure to stay a little behind after schedule to make sure the job got done. Very grateful for them going above and beyond. Highly recommend! read more

The potholes got my left front tire. It started out as a slow leak. The parking lot attendant at my office building told me about this place. I've lived and worked in Pasadena for about 25 years and never heard of this place Its on a side street and a little hidden across the street from a private school and next-door to a nursery. I took my car in, and after a brief inspection they saw that there was a bubble on the side wall and that the tire was irreparable. I have run flat tires on my Mercedes and so they had to order the tire. They ordered it and the next day they called me in the morning to say they had received it. I went in and in 30 minutes they had my tire replaced. The customer service from everyone from the tire repair guy to the front office was stellar. They really know how to treat a customer they're very professional and courteous. This is going be my go to place for from now on. read more

I will now be a customer for life. This place is the absolute best in every aspect. I damaged my right front tire beyond repair. I needed to purchase 2 new tires immediately as I had a very important meeting the following day put of town. I called Crown City and spoke with Florence. She was extremely helpful and professional. She quoted me a affordable price for the 2 tires. Even going the extra mile to make sure that they could be put on the same day (even when it's 2pm). I brought my car to them. Carlos drove me home while the repairs were being done (he was a nice pleasant man). Roberto replaced my tires and also did a complete inspection on my car e.g. checking my brakes, oil, windshield wipers etc., listing anything that may need to be replaced. This I appreciated very much. I was given a print out so I know what my beloved car needs. I'm pleased to say my car was in great shape. When my car was ready, Crown City sent a Lyft driver to pick me up. When paying for my services Florence explained everything that was done. Gave me a print out. Everyone that I dealt with here was very pleasant, friendly and knowledgeable. They all made me feel like they truly appreciated my business. In this day and age a business like this is hard to find. I will be coming back here for ALL my car service needs. They are that good!!! Huge shout out to Florence, Roberto, Leo and Carlos. Thank you all for great service! read more

This business has THE BEST customer service!! Today I went in to have my tires assessed. The assessment was done by Florence! She is amazing!! She is kind, knowledgeable and the ultimate professional! She knows her stuff!! This business is an asset to our Pasadena Auto community!! Thank you so much Florence!! Can't wait to do business here again!! read more