they were so easy to work with and kind!!! communication was easy, mostly over text which I likeread more

I would NOT recommend Villafranca's for any body and paint work you need done on your vehicle. My…read moretrusting nature was taken advantage of. We turned over our truck on April 22, 2021 for some major repairs. Tony assured us they could do the repairs and he said it would take 2-3 weeks. We finally retrieved our truck on July 23, 2021 after 13 weeks and 1 day of being in their shop. The work done was not up to our expectations. Villafranca's initially turned our truck over to us on June 25, 2021 but there were so many things wrong with it we returned to their shop and talked to Tony. He promised to fix everything on our list and it would be done in a few days, a week at the most - well, that turned into 4 weeks! I honestly think they took on a job that was too big for them but instead of being honest with us and telling us in the beginning; they took our $7,000.00 and proceeded to try and fix it themselves. Each deadline turned into another week and another and another... My husband and I finally went and picked up our truck which was still parked in their shop, neither Tony nor Joe were around that day. Our truck still needs much needed repairs and now we have to go elsewhere and spend even more money to fix what they could not. I gave them 1 star because they are a great towing company and their receptionist is awesome, but as far as paint and body I would advise you take your vehicle anywhere else.

Dropped my SUV off on a Saturday back in December 2025, since I was rear ended, to have the other…read moreinsurance review the damage. Customer Service was great, the person stated, I would get a call later in the week after the insurance company checked the car to see what the total damage will be. Never received any calls from Crash Champion. Only received a call from USAA, which was the person, who was at fault, insurance, stating they need my authorization to pick up my SUV to get fixed. I was confused, told them my car is at Crash Champion, waiting to be fixed and can be fixed there! The representative from USAA, stated, "didn't Crash Champion, tell you that the car can't be fixed, it's TOTALLED!" I was like "WTF"! My car is drivable.. I was rear ended! Basically, USAA, wanted my permission to tow my SUV, so they can salvage and chop up my car for parts. I was upset, cause Crash Champion, never reached out to ... NO Communication what so ever! My SUV only needed a new rear bumper and new rear 3rd gate! That's it! Went to pick up my SUV at Crash Champion, I asked the lady in the front, "how much will it cost to fix my SUV, I will pay cash to you guys to get it fixed". She said "we cannot fix it for you here, you would need to take it to a mom and pop shop", I was shocked. Basically.. translate to... we want more money from the insurance company than what it really cost to fix it. I was able to have my SUV fixed from another collision place in Austin, the cost was only $1,400 with parts and labor. Sucks for Bastrop residents that they are only one of the two big auto collision repair shops. This place needs to work on customer service.. lack of communication, I was never notified and my attorney that was handling my auto accident case, was never notified!

You guys/girls are so awesome I haven't had the best of luck with my new vehicle but you've been so…read moreawesome with service, updates, etc. Thank yall truly great servic!

I got into an accident with a deer and really messed up my front end. Jaime the owner of Bastrop…read moreCustom Autowerks reached out to me and was amazing from the start. He completed my car in such a timely manner and really did astonishing work. I recommend you reach out to Jaime for all your body shop needs!! He values his customers and will truly help you out!!

From the owner: We specialize in all makes and models. Our goal is to repair your vehicle to OEM specs and…read morestandards. Quality is our number one priority. Getting in a car accident can be stressful, getting your car repaired shouldn’t be. Give us a call for a free estimate. We work with all insurances companies and we have deductible assistance available. Call or text for a virtual estimate or stop by. Best rated shop in Bastrop Tx!

Honestly, I was probably a slight headache customer. They…read morekept me informed every step of the way, gave me a timeline, and cut 5 days off it. The lady at the front desk is friendly and all the service advisors went completely out of their way to help me, and I couldn't be more appreciative. That and my truck was fixed and looks good.

My wife and I were extremely happy with the service provided by Caliber Collision Bastrop. We…read morevisited Caliber Collision in May 2025 to obtain an estimate for replacing the upper multi-flex tailgate portion on my 2023 Chevrolet 1500 Crew Cab LTZ truck. I had caused considerable damage to it when lowered after backing into an old propane tank (Dang!) Anyhow, we were provided with a detailed and reasonable estimate in a timely fashion. The required parts were acquired within days of the estimate, and the entire repair job was completed in less than 3 days. A big thank you to Jennifer Aguirre, our assigned Service Advisor. Jennifer was very friendly, knowledgeable, thorough, and highly informative. We would also like to thank the entire office staff at Caliber Collision Bastrop as everyone was very friendly and helpful. Lastly, thank you Caliber Collision Bastrop for replacing a damaged exterior piece of trim on my wife's 2021 Buick Encore GX free of charge (with the new piece I had independently purchased). Much appreciated! Terry & Ruby Jensen

I needed a tire change. Ron arrived from the next town over in under an hour. Very pleased with his…read moreprofessionalism and quality of work.

I came to pick up my car; it says the place is open, but you have to call and wait until they feel…read morelike answering. This is the second time I've come here, and you have to call and wait for over two hours--if they even answer at all. This is terrible service.