"I had an issue with my Volvo's infotainment system, and Kennedy Berry, a Product Specialist at…read moreVolvo Cerritos, was amazing. She was incredibly quick in resolving the problem and so friendly throughout the process. I couldn't be happier with the service!"

My service advisor Vanessa was dry, impersonal and unapologetic for her sad service. 0/10…read more After picking up my car no SA even recapped necessary service and they had the audacity to send a text asking for "perfect marks". And Hudson if you want to address this look up my appointment time and reach out to me. Don't make me waste my time with you lot via an email you don't bother to check. Absolutely ridiculous. 8/22 8am Priya King

The service advisor Rudolph is really awesome guy and friendly and they send you a video with a…read morerecommendation that your car needs.

After leaving the previous review, the manager, Kevan, reached out and said to contact his service…read moredirector Juan Prado, so I did so. Suffice to say that he asked me to bring the truck in and give them a chance to make things right. I dropped off the truck yesterday for a complimentary detail, and would have had it back same day but opted to have them take care of a recall at the same time when my service advisor Raymond pointed out there was one pending. He did say they would probably need to keep it over night, so no sweat. Free Lyft was provided home and back too. Well I just picked it up and it looks amazing! I'm honestly stoked to just look at it again and that is a great feeling. I have to say, in reference to my previous review, mistakes happen. We all make them. What really defines a person, and a business, is how one responds to those mistakes and what steps are taken to rectify them. As far as I'm concerned these guys handled this situation with grace and professionalism. They weren't the ones directly responsible for the previous fiasco, but they stepped up and made it right no questions asked. As far as I'm concerned we are square. Maybe more importantly from a business perspective, after seeing how they handle things, my confidence in them has been restored and I will be happy to have my truck serviced here in the future. Thank you Kevan, Juan, Raymond and team.

Well I couldn't believe the amazing service really top-notch this is such a great place proudly…read moreserving the community they really know what they're doing here highly recommended Amazing master automobile technicians years of service wonderful ratings they really go above and beyond they go the extra mile I just wanna give a shout out to the entire team not only one but all the people who go into making this one of the most trusted Repair places everybody was super courteous and nice including Eric and the front dispatch reception was very nice and good and we really appreciate all the help they gave us highly recommended serving the community just amazing servers high-quality really great go see go see Shawn for smiles the most amazing dispatch reception wonderful assistant manager just really runs the whole thing together the whole operation really is on her back she deserves tons of kudos

My first experience with A&F towing was great but unfortunately my last two have had consistent…read moreissues. During both recent experiences, the AAA virtual assistant said the technician had arrived, but the technician was nowhere to be found. Only after waiting 15-20 minutes did the technician call to say he was at the location and after confirming the address, he stated both times, "the navigation took me to the back street". I didn't catch the name of the first technician but the recent one was Merschad. I suspect he was the technician in the first poor experience due to the same line being used. On top of wasting time by sitting around not actually servicing peoples cars, the technician charged a $50 labor fee. When calling A&F directly, they claimed that independent vendors had the right to charge fees due to a need of special equipment. The car being serviced is a Honda Accord. What special equipment do you need to change a battery aside from a wrench... Overall I am very disappointed in the low level of professionalism by this technician. Having to wait is understandable. Being forced to wait even longer because the technician wants to sit in his car is inexcusable.

I would like to thank Alan from the Service Department for being kind to us when I had my car…read moreserviced in July. He did not talk down on me and was very professional. I was kept in the loop with updates and status of the car service. He even got us a ride back home when the car service was not able to be done on the same day we brought it in. I also want to thank Alfonso who was my service person when I first went to Cerritos Dodge. He clarified that some issues brought up with me by the Scott Robinson Jeep Service in Torrance were not in fact needed and that my car is in pretty good shape.

DO NOT DO BUSINESS HERE!!! I came to buy a new Durango and made it absolutely clear to everyone…read morethere that I wanted to buy the vehicle as is with nothing extra added. They talked about a security system and a clear coat and I explained that I absolutely do not want it. After logging into the bank to set up payments I realized I paid way more than I was told. After doing some research I see they charged me for the alarm system and clear coat that I told them I did not want. It has been almost 4 months and I have not received nor do I want those items. I was charged almost $10,000 extra for something I never wanted and never received. I was scammed and they have yet to try to resolve this. Do not make the same mistake I made, spend your money somewhere else! If a manager is reading this, I am still waiting to talk to someone who can make this right.

As I got off the fwy in Downey, I heard a loud pop noise... It was the bearings on my pulley system…read morefor my jeeps belt. Rendering me immobile after luckily making it to a gas station. After calling and getting jerked around by 3 other people and one company, and even getting taken for $80 from this company who did no work... I ended up finding DSR. I gave them a call 2 days before Xmas... So I wasn't expecting too much... But they were swift with finding out my problem and seeing what they could do to help. Both George and his wife were extremely professional and helpful. I explained my issue, send some photos, and in a short time George was at my location with tools in tow. He was polite, professional, and gave me one heck of a deal. I appreciate people like this. I can't thank them enough. It was raining, I was stuck at a gas station, it's Dec 23rd,and there's holiday traffic. He stuck it out, got the job done, and went above and beyond just fixing my problem I called for. I will definitely be calling them again for any other of my car repair needs. DSR really saved the day, the holidays, and my car.

George came out and completed a full tune up and break change. No mess, also very professional…read more Would recommend DSR, extremely convenient!

After a very disappointing experience at Fontana Hyundai, we returned here where we bought two…read moreHyundais last year. Jacob Borrero was our sales representative and was very attentive and patient. We found a 2018 Sonata with about 36,000 miles on the internet. We bought it for exactly the internet sale price. (Unlike Fontana Hyundai who had a similar car but added on thousands of dollars in dealer add-ons and refused to sell us the car at the advertised price - see my review). We then decided to trade our '24 Palisade for the '26 Palisade Hybrid. Jacob was very professional, friendly, and pressure-free. He was one of the reasons we bought two cars again. Despite any "deals" out there from other dealerships, we've learned our lesson and will always shop at this store. If you want an honest interaction and sale, this is the only stop you should make. Thank you Jacob (and Norm Reeves) for a wonderful experience.

I recently purchased a new Hyundai from Norm Reeves Hyundai after a friend who works for Hyundai…read moreCorporate helped me secure an excellent pre-negotiated price. The dealership had exactly the vehicle I was looking for, and that's how I was introduced to Joseph Calderon. Joseph was excellent throughout the process. He was responsive, friendly, and communicative from start to finish. He sent photos of the vehicle, coordinated my appointment, answered my questions, and made sure everything was ready when I arrived. He did exactly what you hope for from a salesperson, and I appreciated his professionalism. He even checked in with me after the purchase to make sure everything was going well, which was a thoughtful touch and speaks to the level of service he provides. The only reason this isn't a five-star experience was the finance process. I was paying cash, had no trade-in, and had already agreed on the purchase price, so I expected a quick and straightforward transaction. Instead, I sat through multiple presentations for extended warranties, service contracts, glass coverage, LoJack, paint protection, and other add-ons. I understand these products are part of the dealership's business, and I don't mind being offered them once. However, after clearly declining several times, the continued sales pressure became frustrating and unnecessarily prolonged the process. The same approach continued in the finance office before I was finally able to complete the paperwork. Despite that, I left with the exact vehicle I wanted at the agreed-upon price, and Joseph made the experience as smooth as he could. If the dealership streamlined the finance process and respected a customer's decision after the initial offer, this would have been a five-star experience. 4 stars

Insurance recommended this place after I had gotten in an accident…read more Called them to set up the appointment and they were friendly and explained what to do. Dropped it off and they told me they would update me on the status. Sure enough I opted in to the text updated and received one every day. They had given me a finish date and completed the repair the day they told me, the damage was fixed and have no complaints!

They matched up the paint perfectly for my minor scratches. The pricing was fair and honest. They…read morecould have easily told me that there was additional damage to the sensors behind the bumpers panel but they didn't. Great integrity!

We purchased my car from Newport, and have had it serviced there since our purchase. Since moving…read moreto LB, I am happy to say that I received the same great service here as well! Harry...thank you for making a mundane chore like a scheduled maintenance a pleasant one! And, while waiting for my loaner, I was eyeing my next upgrade!!! I hope my husband doesn't see this.

This will be my second review first one i was ASKED TO HAVE IT REMOVED. So they don't have bad…read moreratings. Since they believe they fixed our problems. If i coulda given this rating a ZERO i woulda done it!!! Highly DO NOT recommend buying from this dealer ship My husband and i drove about 2 hours away to get our Range Rover sport. We live in San Diego we were excited to close the deal on our new car. (Pre owned) right from the beginning there was already a light that was (i) on the dashboard, which was a sensor we mentioned it to the sales rep at the time before driving it off the lot, the sales rep said it will automatically come off once we start driving it more, which never came off. . We bought this car June 27th 2025 2 months after that the power steering went bad. We called this dealership we purchased the car from and they had us take it to our local Range Rover. The cost for the repair was ridiculous. Over 5,000 we had messaged them again stating we weren't going to pay for that because we believed they had sold us a defective car in the first place. No way this should be happening 2 months into us having a new car . Fast forward we ended up getting it fixed with a (credit) they gave us of 1,500 and took it to another mechanic shop that was more affordable. It got fixed. However we started having multiple other problems with the vehicle. Started with a transmission leak, ended up with a transmission problem. And now our car will NOT start and it's just been sitting there for about 2-3 months. Unable to fix it since it is considered a transmission problem. We believe they sold us a broken car in the first place, this car didn't even last us a full year. Yes we still have it but it's not running nor starting. It's a bit sad we're still making the payments for a car we aren't able to drive. Do yourself a favor a DO NOT PURCHASE A PRE OWNED VEHICLE FROM THIS DEALERSHIP. i am upset we drive 2 hours for this car and we got scammed. We are trying to get a case using LEMON LAW at this point. Due to the lack of service and overall experience.