I went in to get a Hyundai Palisade, and Darin was absolutely great to work with. He was super friendly and helped us from start to finish. He showed us the car, gave us a really good deal, and even after we bought it, he took the time to go over all the features and give us some helpful tips. He also made us a super cool video of us with the car to share. If you're looking for a new car, definitely ask for Darin. read more

After a very disappointing experience at Fontana Hyundai, we returned here where we bought two Hyundais last year. Jacob Borrero was our sales representative and was very attentive and patient. We found a 2018 Sonata with about 36,000 miles on the internet. We bought it for exactly the internet sale price. (Unlike Fontana Hyundai who had a similar car but added on thousands of dollars in dealer add-ons and refused to sell us the car at the advertised price - see my review). We then decided to trade our '24 Palisade for the '26 Palisade Hybrid. Jacob was very professional, friendly, and pressure-free. He was one of the reasons we bought two cars again. Despite any "deals" out there from other dealerships, we've learned our lesson and will always shop at this store. If you want an honest interaction and sale, this is the only stop you should make. Thank you Jacob (and Norm Reeves) for a wonderful experience. read more

Norm Reeves Hyundai Superstore - 2026 Hyundai Palisade Hybrid - Car Dealers Near Me - Cerritos, California

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I recently purchased a new Hyundai from Norm Reeves Hyundai after a friend who works for Hyundai Corporate helped me secure an excellent pre-negotiated price. The dealership had exactly the vehicle I was looking for, and that's how I was introduced to Joseph Calderon. Joseph was excellent throughout the process. He was responsive, friendly, and communicative from start to finish. He sent photos of the vehicle, coordinated my appointment, answered my questions, and made sure everything was ready when I arrived. He did exactly what you hope for from a salesperson, and I appreciated his professionalism. He even checked in with me after the purchase to make sure everything was going well, which was a thoughtful touch and speaks to the level of service he provides. The only reason this isn't a five-star experience was the finance process. I was paying cash, had no trade-in, and had already agreed on the purchase price, so I expected a quick and straightforward transaction. Instead, I sat through multiple presentations for extended warranties, service contracts, glass coverage, LoJack, paint protection, and other add-ons. I understand these products are part of the dealership's business, and I don't mind being offered them once. However, after clearly declining several times, the continued sales pressure became frustrating and unnecessarily prolonged the process. The same approach continued in the finance office before I was finally able to complete the paperwork. Despite that, I left with the exact vehicle I wanted at the agreed-upon price, and Joseph made the experience as smooth as he could. If the dealership streamlined the finance process and respected a customer's decision after the initial offer, this would have been a five-star experience. 4 stars read more

Norm Reeves Hyundai Superstore - New ride at home. - Car Dealers Near Me - Cerritos, California

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If I were rating this experience based solely on the service department, it would be a one star review. The only reason I'm giving two stars instead of one is because I have previously purchased a vehicle from this dealership, referred friends and family here, and have generally had positive experiences on the sales side in the past. My family has owned approximately 10 Hyundai vehicles over the years, and one of the main reasons we stayed loyal to the brand was the excellent warranty and service experience. Unfortunately, my most recent experience has left me seriously questioning whether we will purchase another Hyundai. I brought my vehicle in for three very obvious issues: * The vehicle was shaking excessively due to what I already suspected was a failed engine mount. * The vehicle was having difficulty starting and seemed to have a battery-related issue. * The driver's door was making a loud popping noise every time it was opened because hardware was coming loose. When I dropped the vehicle off, I was told that I could be charged a separate diagnostic fee for each issue if they could not find the problem. That immediately felt concerning, especially since many repair facilities charge a single diagnostic fee rather than separate fees for every complaint. After having the vehicle for an entire day, I was told they couldn't find anything wrong. This was extremely frustrating because all three issues were obvious. Anyone who rode in the vehicle could feel the shaking, hear the door popping, and notice the starting issue. I pushed back and explained that the engine mount had already been inspected by another technician and asked them to take a closer look. After that, they suddenly found every issue: * The engine mount was indeed broken and needed replacement. * The door hardware needed repair. * The battery tested low and needed replacement. After the repairs, all three problems disappeared. The vehicle no longer shakes, the door no longer pops, and it starts normally. What bothers me most is that these issues were only acknowledged after I challenged the initial diagnosis. It left me feeling as though the dealership was more interested in avoiding warranty work or collecting diagnostic fees than actually helping the customer. As a long time Hyundai customer who has purchased vehicles, referred friends, and remained loyal to the brand for years, this experience was disappointing. Hyundai's service experience used to be one of the reasons my family kept coming back. Unfortunately, that experience seems to have declined over time. I hope management reviews this feedback because customers should not have to argue to have obvious problems properly diagnosed. At this point, after roughly 10 Hyundai vehicles in our family, we are seriously considering other brands for future purchases. read more

I purchased a new 2025 Tuscan hybrid. The car has had elecrical issues almost immediately after purchase. I have been back at least 4 different times with the recurring issue. They said it now needs a new harness but I was told that was done previously, now they say it wasn't and they have no record of the replacement. I would like the general manager to contact me asap. I cannot trust what is happening with the car or dealership. read more

One-star review - Do not buy from this place I purchased a used car from this dealership and it has been a complete headache from day one. They were supposed to inspect and address known suspension issues after the sale. That still has not happened, and the salesperson has gone completely silent since we bought the car at night. Multiple messages have gone unanswered. On top of that, the car was sold with several problems that were either overlooked or not disclosed: * Chip in the windshield. It's a Tesla windshield, so replacement is over $1,000. * Missing back panel * Key fobs/remotes given to us with nearly dead batteries. The next day the batteries died while I was at the supermarket. The car wouldn't start and we had to get it towed home. * The windshield and both front side windows had tint that was poorly removed. Whoever did it used a razor and scratched the glass. We couldn't see the damage at night when we bought the car, but in daylight the scratches are obvious. This is unacceptable. Basic inspection and common-sense checks were clearly skipped, and the lack of follow-up after the sale makes it even worse. Save yourself the trouble and buy elsewhere. read more

shopped 12 dealerships before buying my 2026 Hyundai IONIQ 5, and SELINA SIGUENZA got me the best deal by far !!!! Even though she's a new salesperson, she was knowledgeable, professional, beautiful, and made the entire process easy and stress-free. A big thank you to Alex, the Finance Manager, for making the paperwork and financing quick and smooth, and to Mr. Sam Lee, the internet Director, for helping put together an excellent deal. I couldn't be happier with my experience and highly recommend this team to anyone looking for a new car! I'm definitely coming back for my next cars ! read more

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As it pertains to the tire replacements, I'm satisfied. The staff even noticed there was residual grease on the tires upon delivery and cleaned it. My dissatisfaction comes from drop off. I was with my wife and two toddlers when I caught the flat so we just so happen to be near the dealership. The dealership didn't have the tires so it would be at least a day before the work could be done. I opted to purchase 4 tires. I asked if a loaner was available to get my family to our hotel, as we were in town for a youth sporting event. I was told the dealership did not do loaners for tires. If this is a policy, so be it. However, another employee made it clear that the service department had the autonomy to provide us a loaner. Instead, I was provided a ride to enterprise for a rental, while my family had to wait at the dealership for the hour of the rental car transaction. It was clear a loaner was available to use but the staff decided not to allow us the use. I would think that a paying customer could be given that courtesy. Had I been alone, going through the rental car service would not be a problem. But I had my wife and babies with me and had I been the service provider, I would have allowed the short use of a loaner. As I noted before, one of the employees felt the same way. I understand policies, but to put the customer through the ordeal of finding a rental as they waited for tires for a Hyundai vehicle that wasn't stocked was, in my opinion, unnecessary and unsatisfactory. With that kind of callousness from your service team, I can assume it comes from the top so I don't expect any recompense. Just understand that every situation is different and to provide a loaner to one customer (nice lady at counter next to me) and then leave a family with small children out would be frowned upon in any arena. I will never patronize this dealership again and if asked, will share this story with any customers looking to use your service center. read more

Came here to buy a used car they had listed on the site. Tim helped us and did such a great job answering our questions and working with his team to get us the deal we were asking for. He was incredibly accommodating and never pushed us to agree to anything we didn't want. He made the experience of purchasing the vehicle incredibly easy and stress free. I always appreciated sales people like him. I would definitely ask for him if you're in the market for a car here. read more

Great experience at this dealership! Shout out to Elijah our sales rep and Arthur in finances. Both 10/10!! Great experience start to finish. read more

Jacob was the absolute best. I've literally never met a salesman as cool, fast, and communicative as him. Happy to have bought a car here, which is saying a lot because after talking to dozens of dealerships, I can say they mostly suck. As an Asian man, I can't believe I'm saying this, but I was happy to pay more than I expected for the car I wanted because the customer service and peace of mind he gave us were that valuable from Jacob. I'm leaving multiple reviews across various websites because of it. Cool dude. read more

We stopped by Norm Reeves Hyundai on the way to the Genesis lot as our GPS took us to the wrong location as Genesis moved about 2 months ago. We drove in and I asked for Nate who worked at Genesis and Trey told me about the move. What a kind and professional individual. Trey explained that they moved and gave us directions to the Genesis lot. We took the time to look at a fes used cars on the lot with an eye out for BMW or Lexus emblems. Trey even brought out some cold water as it was a bit warm on the lot. This man knows how to treat people and has a skill set that is commendable. If you are looking for a Hyundai or a quality used car give Trey a call at Norm Reeves Hyundai in Cerritos. Recommended read more

I want to say a huge thank you to Elijah, Alex and the whole team at Norm Reeves Hyundai. They surpassed my expectations with making sure my wife got the vehicle she wanted at a price we could agree on. They ensured that we left satisfied and reached out with good customer service rather than being a pushy sales team. read more

Dishonest, terrible customer service. Expensive and opaque pricing. I went to replace my engine at 72k miles. The dealer said the warranty wouldn't cover it because I'm not the original owner, but they'd submit a request for "goodwill assistance" to Hyundai. I provided some documents to the service advisor Marlen, and she said she had submitted them. I called Hyundai corporate to follow up on my case. Corporate said that the case had already been closed several days before I had submitted docs to Marlen to provide to corporate. Corporate said the decision is final and they only provide "goodwill assistance" if oil change documentation every 6k miles from 0 miles til current is provided (including when the car was under the previous owner). What a waste of time! If the dealer knows that I need all oil changes documented to qualify and I didn't have all that, why give me false hope? Also, why didn't Marlen tell me as soon as the case was closed? Days after the case was closed, she let me submit more docs. Also way after it was closed, she texted me the corporate phone number "to see if they can reimburse you some of the expenses." When my car was ready, I called about the pick up, and Marlen told me that it was actually going to me more expensive than what she had originally texted me. She explained it was due to a new engine being used (but why didn't she notify me earlier soon as she knew if would be more expensive?). I asked if she could speak with her manager about lowering the price. She texted me saying she did and the diagnostic fee was removed but the price was still higher than what she had originally texted me. Marlen said I couldn't get the invoice until I went in person. At the dealership, I looked at the invoice it said 3,609.06 Total Labor & $6,095.35 Total Parts & -$1,455.66 for "Hyundai Promo." There's a lack of transparency. If they removed the diagnostic fee of $189, they should've included this number. I asked the guy at the desk if I could speak to a manager as the $8,843.05 total was more expensive than I was originally texted, and it didn't seem right to me to be told of a higher price once I'm arranging pick up. Marlen came and told him "just give [the original price] to [me]." She had acted like she was unable to help me when we were on the phone, but suddenly she can when I'm there in person requesting the manager? They printed out a new invoice for me - $3,900 Total Labor (why did this go up?) & $4,385.35 Total Parts & no discount noted. It looks like they can just make numbers up to get a price they choose... They told me it was ready Friday afternoon & I picked up Monday morning because I wanted to discuss with Marlen before pick up. They gave me back my car the filthiest it has ever been. I washed it, and it is still dirty! Terrible customer service for someone who just spent $8,712.92 for engine replacement. Do NOT go to this dealership! When I told my mechanic my car is at Hyundai in Cerritos, he asked Why would you take it there?? He said Cerritos Hyundai is known for being unhelpful. If you must go to the Hyundai dealership, try a different one. read more

Norm Reeves Hyundai Superstore - filthy car returned to me after a nearly 9k engine replacement - Car Dealers Near Me - Cerritos, California

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So this review is strictly for their service department. In October 2025, I started smelling something burning and my air-conditioning stopped working. I also had a problem with my gas can never properly staying in and popping out. They had my car for two weeks. Upon getting my car, the gas tank was never changed out, but stated on the receipt that it was in fact repaired. They told me that there was faulty wiring in the air-conditioning and it would've started a fire so good thing I brought it in. Fast forward to February this year 2026. I have to take it back in because the air conditioner is not working again. " according to my service advisor it was a different part, and the whole dashboard needed to be taken out." and they needed to fix my gas. Again, they had my car for two weeks. My service advisor Gary has horrible customer service. I've been dealing with him for now two years, and I've never met him in person. Every time I've ever dropped off my car or picked it up they go to look for him and he's already left for the day or he's in a meeting where he's never around. I'm starting to believe he doesn't exist. He never returned his phone calls to tell you how your car is going. I did have a few interactions with the head of their service department who was surprised that they still had my car after two weeks, promised me a full tank of gas and that my car would be detailed. Again, I tell Gary exactly what time I'm gonna be there when I get there. He's already left for the day. I'm left with people that know nothing of my situation and my car is filthy dirty. I think myself and the service manager have a different idea of what a detailed car looks like because they had to deliver my car the next day to my job and it was just ran through a car wash. I've left messages with the general manager with no return phone calls. And now I have parts falling off of my front paneling. "Gary" says I need to take it in for they can see it but they can only have me come in between eight and five the exact hours I work so I have to leave my job and lose hours to fix something again that they broke. read more

Norm Reeves Hyundai Superstore - Car Dealers Near Me - Cerritos, California

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It's unbelievable how quickly this dealership changes its tune. We politely declined all add-ons during the sales process, but the moment my friend was left alone with the finance guy, he pushed a 'security system' that had already been refused. Taking advantage of someone who isn't local and unfamiliar with dealership tricks is unethical and predatory. Selling unnecessary products like this is nothing more than a profit generator for the dealership, not a benefit to the customer. The finance guy even bragged about making '$14,000 extra dollars for working hard' but it's not hard work to prey on unsuspecting buyers, it's exploitation. Be extremely cautious if you shop here. Decline every add-on in writing and double-check your paperwork before signing anything. This kind of behavior is exactly why people don't trust dealerships. read more

Sales person is friendly and nice. But the manager denied my offer to purchase a certified used car with Advertised Price on their website. I was told that I had to buy some protection equipment that dealer "already installed" with the car. Don't let those good "special" price advertisement mislead you. Most likely you will be told that you must buy some overpriced unnecessary service with it. I wasted 2 hour driving in the heat. Learn the lesson! read more

Norm Reeves Hyundai Superstore - Advertised price that you cannot buy the car with - Car Dealers Near Me - Cerritos, California

Although Louie was not my service advisor, he graciously stepped in to assist me when it wasn't his job. He was calm and solution oriented. Thank you for your help, Louie. read more

I have been a long time customer of Norm Reeves. I leased my last two Kona EVs from Ricardo Romero. My most recent vehicle was a purchase of a Certified Pre Owned Ioniq 5. I purchased from Scott Kim and he was fantastic. He was able to find my wife exactly what she wanted. I recommend this business completely. if you are looking for a lease or purchase both Ricardo and Scott are fantastic. read more

I paid all cash upfront for a certified used car at Norm Reeves Hyundai , expecting peace of mind and reliable service. Unfortunately, less than 90 days later, one of my tires completely deflated -- and I never hit anything or ran over debris. I brought this to the dealership's attention, expecting a simple resolution, especially since the car had only a few thousand miles and was supposed to be in excellent condition. To my disappointment, the manager "Eman" refused to replace the single tire or take any responsibility. For a dealership that markets trust and quality, this experience felt like the complete opposite. When you pay in full, in cash, for a certified vehicle, you expect better customer service and integrity. I won't be recommending Hyundai Cerritos to anyone looking for a dealership that stands by its word. read more

Norm Reeves Hyundai Superstore - Tire that failed without any damage or driver negligence. - Car Dealers Near Me - Cerritos, California

Poor customer service and lack of communication from the finance department. Same thing happened to me as one of their customer's comment down below, Kevin N. I purchased my car in February 2026. I still haven't received my plates (expired 5/2/26) and first payment statement. I went to the dealership the other day and a finance manager revised my contract and now my first payment is in July. He wasn't the original finance manager who helped me so he couldn't tell me why it was delayed. What's worse, I emailed the original finance manager, Alex, and the finance director, Cesar, twice and no response from either of them. What happened to email etiquette? What happened to customer service? I wish I would receive another survey. I surely wouldn't give them a 100% rating. Very frustrating! Do better, Norm Reeves Hyundai Cerritos! Treat your customers like they matter! read more

I recently purchased two vehicles from this Hyundai dealership, and the experience left a lasting impression on me. From the moment I arrived, I was met with sincerity, professionalism, and a level of care that made the entire process feel effortless. Scott, our main salesperson, was exceptional--knowledgeable, patient, and incredibly attentive. He took the time to walk us through every detail with clarity and honesty, ensuring we felt confident and well-informed throughout the journey. "He went the extra mile for sure." Justin was a great support, stepping in when needed and helping everything move along smoothly and efficiently, his energy and humor brought such a refreshing balance to the experience. His positive spirit made the atmosphere genuinely enjoyable. This team is a true example of how kindness and excellence go hand in hand. I wish them continued growth and success--it's well deserved. I am more than happy to refer my friends and family and highly recommend this dealership to anyone looking for an experience that feels both professional and personal. read more

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Huge shout out to Tryse and Elijah at Norm Reeves Hyundai. They made the whole process smooth, quick, and easy from start to finish. They gave me strong numbers upfront, were easy to work with, and most importantly honored the deal exactly as discussed with no games or surprises. Really appreciate the professionalism and transparency, definitely recommend working with them if you're shopping for a Hyundai. read more

Purchased a "newish" 2025 last year from them. I say newish because it was a demo car. Everything went well at first. But when I bought it the tags were only good for a few months. They said they'd get it taken care of and I should get them once they're about to be due. They kept promising me this over and over that they'd arrive. Now the time has passed they basically told me to kick rocks and pay the $500 registration. I've tried over and over again for them to try and correct this issue. But at this point the finance department has ignored all attempts to contact them. So now here I am leaving this review and about to file a small claims case. read more

Norm Reeves Hyundai Superstore - Again in October - Car Dealers Near Me - Cerritos, California

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This is our third lease through norm reeves and again time after time you go above and beyond. We love our Hyundais and that's why we keep coming back. We have worked with countless people but Matt, Jonathan, and our finance guy 3 leases in a row Alex are on the top. This is a place you don't want to skip out on. Great prices and people. We bought our lease through Amazon auto this time and picked it up at the dealership. Amazing!!! read more

Title: Exceptional Accountability and Service - A Truly "Certified" Experience! We recently purchased a 2023 Hyundai Sonata Hybrid Blue from Norm Reeves Hyundai Cerritos. While we encountered a stressful mechanical issue just 48 hours after purchase, the way the team handled it was nothing short of world-class. I want to personally thank Elijah Tallman and his partner Khalid Bashir in Sales for their professionalism and for providing a seamless, respectful, and non-pressured purchase experience. Khalid and Elijah honored our initial request for a straightforward negotiation process without hassle. Furthermore, we are grateful for Elijah's prompt response when the oil leak surfaced; his support ensured we were taken care of immediately. That initial trust we placed in the sales team was fully justified by the service we received afterward. A massive thank you to Enrique Almazan (Service Consultant) and Justin Lingao (Service Director). After discovering a hairline fracture in the oil filter housing--a rare issue with composite parts--they didn't just "fix" the leak; they went above and beyond. At our request, Justin authorized and signed off on a complete 173-point CPO re-certification to ensure the vehicle met every manufacturer standard before we took delivery. Enrique was the standout throughout this entire process. His communication was consistent, keeping us updated from the moment we dropped the car off after-hours to the final moment he had the car on a lift for us to personally inspect. His attentive, cordial, and knowledgeable attitude turned a frustrating situation into a pleasing experience. As for Service Director Justin Lingao, he not only provided a thorough explanation via text, but he also took the time during peak hours (the service driveway was as busy as an In-N-Out!) to give my wife and me a detailed run-through while our vehicle was on the lift. Seeing the car running and leak-free gave us total confidence in the repair and the replacement of the faulty composite part. It is rare to find a dealership that takes accountability this seriously. If you are looking for a "Certified" and or new vehicle and want the peace of mind that the staff--from Sales to Service--will truly stand behind their word, I highly recommend this team. Thank you, Enrique, Justin, Elijah, and Khalid! read more

Terrible customer service! Came in to finance a car in early February and was helped by Alex. Over a month goes by and I never received my license plates from the DMV nor any email/paperwork from the lender to set up my car payments. Eventually in mid March, nearing the due date for my first car payment, Cesar from their Finance Department reaches out via text message and informs me that they missed some paperwork for me to complete at the time of getting the vehicle and now I have to come back in to finish the paperwork to complete setting up my car loan AND to make my first car payment in person. Now, in mid-April, I still have not received any plates from the DMV or any paperwork to set up my car payments and I'm now approaching the due date for my second car payment. I called their finance department to get some clarity on the situation but was assisted by someone who was only able to take a message and assured me that Cesar (the Finance Director) would call me back but he never did. After several phone attempts, I was finally able to reach Alex, who assisted me when I first got the car. He informed me that he never submitted all the paperwork to the DMV and now I have to come back in to the dealership to make the 2nd payment! Unbelievable! Anyone taking the time to read this, I urge you to buy a car somewhere else. If you're dead set on getting a Hyundai, find a different dealership because this one is terrible. read more

Was trying to lease an EV before credits expire on 9/30. Sent a message through their website and was contacted through an automated email from a rep and director who didn't get back to me until I pried again. The response I received didn't have any of the info I requested so I followed up and got no response. I decided to call his number and got no call back. I emailed again with no response. Had to leave a message (again). Followed up with the "director" who responded promptly asking what I was inquiring about and if I was able to make it in today. Confirmed I would be able to come tonight and reiterated what my request was and got radio silence all over again. I'll probably get a response tomorrow apologizing for being busy and being unable to process my request with the discount which is disappointing at best. read more

Went in to inquire about an offer for my used Santa Fe. Jamie, the trade-in specialist, was easy to work with. When I told him I had an offer from Carvana, he was able to beat it. I left satisfied. read more

Walked in to ask about an Ioniq 5 lease and got hit with a straight-up clown offer: $650/month with $3,000 down. Absolutely insane. The math was so bad that the lease was getting way too close to the purchase price, which is just ridiculous. At that point, what's even the point of leasing? It honestly felt like they were trying to see whether I was dumb enough to just nod and sign. No real transparency, no numbers that made sense, just a garbage deal thrown on the table and hoping it sticks. The second I saw those numbers, I got up and left. No chance I was going to sit there and let them play games with me. Be careful with this dealership. If you come in looking even a little unsure, they'll try to milk you with a terrible deal. Do your homework before you walk in, or they'll waste your time with some overpriced nonsense. read more

"I am appalled by the deceptive sales tactics, lack of quality control, and manipulative review pressure at Norm Reeves Hyundai Superstore. I purchased a flagship $52,000 white-on-white Ioniq 5 Limited. When I initially inspected the vehicle, I told Timothy it was dirty, and he assured me 'that car was just for a test drive.' Instead, they conducted the delivery completely in the dark, and I unknowingly took the car home that night. The next morning, I took the car to a car wash, where I noticed prominent water stains on the windshield and paint. After I complained, the car wash staff explicitly advised me to return the car to the dealer due to a heavily soiled interior and baked-on dirt in every edge and corner. Upon returning, the manager attempted to condition the detailing on a promise of a 5-star review, while Timothy pressured me by stating he would be fired if I did not provide a 5-star rating. They kept the car overnight, but when I picked it up, Timothy openly complained that I was being 'too picky' before walking me back to the detailing area. Now, I am forced to return the car to the dealership for a second time because their detailing team did a careless job, leaving behind even more baked-on dirt in other areas of the vehicle. This dealership prioritizes quantity over quality and completely lacks professional standards." read more

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If you've ever thought finding a car was easy, let me save you the trouble--it's not. I've been on a 6-month journey that feels more like an episode of Survivor than shopping. Frank was honest and straight he asked me questions and find me the right car! read more

Such a great experience here! Our salesman was Adam and he was great. Very thorough in explaining every little detail, which is what I need! Of all of the Hyundai dealerships, Cerritos is top notch. Alex in finance was very patient with all of my questions, and I had a lot! Very knowledgeable about everything and detail oriented. Overall, a general good vibe throughout the dealership. No pushiness and we are driving away with our beautiful Santa Fe Hybrid Limited! read more

* 1 star rating for the financial advisor/manager or whatever he was, his name was Fernando. On Saturday 5/17/25 at around 10am-11am, my family and I went to look at possible cars for my father as his Kia is on its last legs. We were greeted by Joshua Ruelas, who we immediately felt comfortable with. He was so welcoming and kind to myself and family, getting to know us beyond just being potential customers and really looking into finding the right car for us. When we did end up finding a potential car, he told us that unfortunately the keys were not in their key box but that he would give us a personal call when the car was ready so we would be the first ones to know! However, as we were getting ready to leave with hopes of getting a call, his manager came and pushed a completely different car on us, just because they had those keys ready. My family and I decide to check it out, and while it wasn't the car we originally wanted, we decided to talk about the numbers anyways, but stated we weren't going to make any decisions yet. This is where Fernando comes in. Personally, I immediately did not vibe with the way Fernando was approaching us. He talked as if we didn't know what we were talking about and kept repeating things in a condescending way that made it seem like he was trying to guilt trip us into buying. I say this because my father immediately stated that he didn't want ANY add-ons and just wanted to know that monthly and down payment would be and see what we can work out. Ignoring this, Fernando kept pushing the different add ons and insisting that we "needed" to get them to protect our car. We respectfully continued to deny and deny, but we can only be respectful for so long until it seems like Fernando is just not listening to us, ya know? We understood that while it is his job to push these things on us, we were getting frustrated at the way he spoke condescendingly to my older brother and father. Saying things like "why are you shutting down? Why are you acting like that? Did I offend you?" Like he was talking to children and trying to twist it in a way where we were the aggressors and he was just doing his job. In the end, my father and I walked out first as I could tell my father was already getting antsy and he's the kind of person that bites when he's feeling cornered and I didn't want to already pour salt on an already sour mood. My mother and older brother walked out a bit later and told us that Fernando was making snide comments essentially talking about my father's behavior and how he was acting like a child and to come back and act like a man. Immediately we were thrown off and asked for our keys for the Kia back, bid Joshua a farewell and a good luck on his job and left. TLDR: sales guy, Joshua Ruelas, YOU ROCK!! FIVE STARS FOR YOU! financial guy Fernando, you came off as desperate to sell us the add ons after we respectfully told you "No." And came off as condescending and a smart a**, you were the one that turned us away from the deal we were ready to make with Joshua. No means no. read more

Visited 7 pm Sat night they close at 8 pm. We had been car shopping all day. We drove to Fontana then Ontario and Cerritos was the last stop. My son called and spoke to Miguel and he a told us to ask for Guadalupe when we arrived. We agreed on a number and stuck with it and Miguel got it approved. Guadalupe was kind and professional at the end of the deal while my son was signing he said "I know you had a long day," and gave me a long stem red rose. I had told him he made my day. I told him about the bad experience we had at another Hyundai and he was in disbelief. The porters washed my son's new car and did the tire dressing. We got there at 7 pm and left at 9:30 pm with a CPO Elantra. I felt bad the staff had to wait for the deal to finish but Guadalupe and Miguel ensured me that it was very normal and not to be concerned. **SIDE NOTE** My only recommendation is for the CPO manager to closely inspect cars prior to putting them for sale. The Sonata we came to test drive had visible signs of front right damage, we pointed out to Guadalupe and ended up not testing the car. The car my son ended up buying showed moisture and water in the rear right taillight, we also brought this to Miguel's attention that it would need to be looked at. read more

Norm Reeves Hyundai Superstore - Congrats! - Car Dealers Near Me - Cerritos, California

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Don helped me a great deal. Thanks to him I will be able to drive to Sherman oaks safely to see my daughter. He helped me connect maps with my new phone to my car. Otherwise I would get lost! read more

Accompanied my aunt when she purchased her new Santa Fe Hybrid, a beautiful suv. Scott Kim was the gentleman who helped us and he was patient, attentive, and thoughtful. I accompanied my aunt to prevent her from getting ripped off or talked into buying something she did not need. But that is not what happened. Scott Kim was honest, straightforward. He listened and ANTICIPATED our needs and in the end, my aunt left with the perfect vehicle she neededz Thank you Scott for a calm and peaceful experience. read more

I had a great experience buying my car here. Justin, Arthur and Fernando were professional, had excellent/responsive communication and made the whole process as easy as it could be. I got a great deal on my car and Justin and Arthur stayed nearly two hours after closing so I could go home in my new car. The dealership was a little out of the way for me, but I'm glad I called them. I suggest you try them, even if you're a little far, because the time I lost driving there was more than made up for in getting a good price and finishing my car purchase in a timely manner. A+ read more

Thank you Norm Reeves Hyundai and their staff (Mr. Stephens, Mr. Saleem, Mr. Naderi, and last but not least Anasheh aka Anna) for your assistance with the purchase of a new Hyundai Elantra SEL with convenience package. My family is grateful for the great deal although it was not the exact deal that was agreed upon and in writing via email before I went to the dealership to finalize the deal. I would give 5 stars but I don't like how the dealership tried to add warranty both times during my two visits after I clearly stated that I do not want any warranty. I want to trust that a dealership will honor a deal especially when it is in writing and even though there were a few not so pleasant moments during the negotiation process, in the end we came to an agreement. I hope this serves as a learning experience for both parties as I am a firm believer in giving second chances and I look forward to doing business again with this dealership in the near future. Special shout-out to Anna who went above and beyond to make this process go as smoothly as possible. Anna was always so receptive and kind when I called and even held the vehicle for us for a week until we signed the contract. Anna also had the vehicle prepped before we got there with a full tank of gas and the vehicle detailed to save us time. I would highly recommend working with Anna when visiting this dealership. Thank you Anna for all your hard work! I hope your bosses know we did not leave because we didn't want all your efforts to go to waste and to reward you for your dedication! read more

Norm Reeves Hyundai Superstore - Hyundai Elantra SEL back - Car Dealers Near Me - Cerritos, California

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Thanks to Brandon, Sayid and Tony. I was able to get exactly what I wanted! Highly recommend this dealership they qre honest and fair. read more

Norm Reeves Hyundai Superstore - Car Dealers Near Me - Cerritos, California