It had been a while since I came here and what a difference. We had an amazing experience at Cerritos Dodge! From start to finish, everything went smoothly and efficiently. A huge thank you to Andrew in finance -- he made the process simple, clear, and stress-free. He explained everything thoroughly and got us through paperwork quickly without feeling rushed. Robert was incredible as well and truly made the deal happen. He worked hard to get us exactly what we wanted and made sure we left happy. What meant the most to us was how quickly we were able to get in and out. Coming in with children, time is everything, and they really respected that. The whole team was professional, friendly, and efficient. Highly recommend Cerritos Dodge if you're looking for a smooth, no-hassle car buying experience! read more

I dropped off my Jeep at Cerritos Dodge Chrysler Jeep Ram for a warranty repair, and after an entire week, they still hadn't worked on it. We constantly had to call for updates and remind them that my Jeep was even there. Meanwhile, I was paying for a rental car, and the cost kept adding up. Eventually, we got tired of chasing them for answers and decided to pick up my Jeep without the repair being completed. If you're willing to leave your vehicle there for weeks with little communication, this may be the place for you. Unfortunately, based on my experience, I would not recommend this dealership. read more

I rarely leave negative reviews, but I feel compelled to share my experience. I dropped my 2015 Jeep Wrangler off at 7:00 a.m. for service with the expectation that work would begin within a reasonable amount of time. Instead, my vehicle wasn't worked on until approximately 2:30 p.m., meaning it sat for most of the day before any repairs began. The biggest issue wasn't even the delay--it was the lack of communication. Throughout the day, no one from the service department contacted me with an update. I had to call the shop four separate times just to find out what was happening with my Jeep. Even after repeatedly reaching out, I still wasn't given a clear timeline, and my vehicle was not finished. I understand that repair shops get busy and that unexpected delays happen. What I don't understand is why customers aren't kept informed. A simple phone call explaining the delay would have gone a long way. Based on my experience, the customer service and communication at this shop were extremely disappointing. If you plan on bringing your vehicle here, be prepared to follow up yourself for updates rather than expecting the service department to keep you informed. I hope the dealership takes this feedback seriously and improves its communication with customers. read more

Came here with my husband to look at purchasing his first Jeep. We parked and walked past a group of sale employees who were to busy talking amongst themselves and a person inside a Mercedes car to even acknowledge us. Not even a hello we will be right with you. Against our better judgment my husband and I walked around peeked inside some cars and decided to leave since no one was interested in helping us. As we were leaving we walked by a sales person who was upset at whoever he was speaking to on the phone and about 5 sales people standing by the entrance who again couldn't even acknowledge their guests. What a shame that Cerritos Jeep doesn't value their guests and is not interested in getting my business. read more

We visited Cerritos Chrysler Dodge Jeep Ram on August 7 as serious buyers looking to purchase a new Dodge Durango. Unfortunately, we ultimately left and decided to purchase elsewhere because of our experience with Sales Manager Eddie Duran. We initially worked with Sales Consultant Atiq Rahman. During negotiations, we received multiple pricing figures that appeared inconsistent, including a tax calculation that raised questions. When we questioned the numbers, we were told that at least one of the figures provided was a typo. Because we were having difficulty understanding the discrepancies, we had my brother, who works in automotive sales, on the phone helping us review and understand the numbers. We asked to speak with a manager for clarification. Once Eddie became involved and learned that my brother worked in automotive sales, the interaction became unnecessarily confrontational. He questioned why this had not been disclosed beforehand, made comments about "salesman to salesman" courtesy, and accused my husband of trying to "play" him and not being upfront. His demeanor throughout the conversation came across to me as unnecessarily aggressive and intimidating. The best way I could describe my personal impression afterward was that he was acting like the "Suge Knight of Cerritos Dodge." It felt completely out of place for what should have been a professional conversation about purchasing a vehicle. During the exchange, Eddie also made a point of telling us that although he may look young, he has been doing this since the early 2000s. That made the interaction even more surprising. If someone has more than two decades of experience in the automotive business and is now in a management position, I would expect them to be able to handle customers questioning pricing without becoming confrontational. Profanity was also used during the interaction. I don't recall every statement word-for-word, so I don't want to inaccurately quote anyone. However, I clearly remember his demeanor and how uncomfortable the interaction became. I personally became uncomfortable enough with the way my husband was being spoken to that I got up and walked out of the dealership. To be clear, our issue is NOT that the dealership wouldn't accept our offer. We completely understand that a dealership and customer may not agree on price. Our issue is how we were treated after questioning inconsistent figures and asking management for clarification. We came prepared to purchase a $50,000+ Durango, but this experience caused us to take our business elsewhere. Customers making a significant purchase should be able to ask questions about pricing and have someone knowledgeable assist them without being made to feel as though they're doing something wrong. I sincerely hope senior management reviews how this interaction was handled. read more

Cerritos Dodge Chrysler Jeep RAM - Sales Manager - Car Dealers Near Me - Cerritos, California

The salesmen here... what a joke. Baited me with a hell of an OTD deal just to say it was a "glitch" in their system. Once there, the deal went up $5k. We asked to speak to a manager and this guy Eddie Duran came out pretending to be Suge Knight lol Sorry bud, that aggressive demeanor will only get you complaints on Yelp, Google oh and the BBB too. Thanks for "hooking me up" big homie! read more

Service department is incompetent at best, dishonest at worst. I will never return. Will try Glenn E Thomas

I bought my truck from this dealership about a year and a half ago. After a routine oil change, they damaged the oil cap, causing all of the oil to leak out. Since the truck couldn't be driven, I had to pay for my own tow after they told me they didn't have one. Later, a manager admitted they did have towing services and said I would be reimbursed. The dealership kept my truck for about three weeks and changed the pickup date several times. When I got it back, it still had the same problems. We took it back again and waited about two hours before they said they were looking for someone to test drive it. About 10 minutes later, they gave us a loaner vehicle instead. They continue to say nothing is wrong with the truck, even though we've shown them videos of the issues. read more

Came here this morning for oil change, tire rotation and a recall that needed to be handled. Showed up at 7 am for my appointment, just to find out that I had to wait an hour for the vehicle loaner associate to arrive, since the service was gonna take more than 4 hours. After waiting for an hour, I was told they had no vehicles left for a loaner. I had to pay out of my own pocket to uber myself to work, since they didn't even offer to pay for my uber. Please don't take your vehicle for maintenance here, take it to another Jeep dealership, their service here is horrible. I'm coming up on the end of my lease soon and will probably end up leasing elsewhere after experiencing this horrible service. read more

I reached out to Cerritos Jeep to get more information on a vehicle and unfortunately the experience ended up being a complete waste of time. I was communicating with a representative via text, and each time I asked for details, I was told they would follow up. That follow-up never came. Instead, I would randomly receive generic messages that didn't address any of my questions, which made the whole interaction feel disorganized and dismissive. As a potential customer, it's frustrating to have to chase basic information and still not get clear answers. If you value your time and expect responsive communication, I would recommend considering other dealerships. read more

Cerritos Dodge Chrysler Jeep RAM - Car Dealers Near Me - Cerritos, California

It's crazy how I've gone to Cerritos for so many years and bought multiple autos from them. But the service department likes to gouge prices. I had an oil change done on my 2500 ram truck back in November 25, which was $140 today I go there and the sales rep tells me that it's almost $210. He then stated the oil prices went up and also it's the same oil that the hellcat uses. I'm not stupid, I have worked on cars all my life and I understand dealerships need to make their money but for you local people who are trying to save money I ended up going to Mountain View tires next to Lakewood Mall. A friend recommended them. They use the same oil as DODGE so they're gonna do the oil change of course the oil filter, tire rotation check the transmission fluid and check all the other oils and also change my cabin filter for $156. Plus they said they'll be done less than two hours. read more

Cerritos Dodge Chrysler Jeep RAM - Car Dealers Near Me - Cerritos, California

Sold me a new 2026 2500 truck wth defective exhaust system, service department NEVER calls me , parts back ordered 30+ days so far. Also paid for 2 oil changes with a coupon no record of a second oil change being purchased. The incompetence at this dealership is appalling. read more

UPDATE: STILL NO RESOLUTION Three months ago, I shared my experience with my 2025 Jeep Wrangler. Unfortunately, I'm back with the exact same update: I STILL DO NOT HAVE MY VEHICLE. I purchased my brand-new Wrangler in April 2025. It has now been sitting at the Cerritos dealership since December 2025 because of a loss-of-power safety recall. Months later, there is still no repair, no estimated completion date, and no clear answer as to when I'll get my vehicle back. The Service Director instructed me to open a case with Stellantis. I provided every piece of information they requested and was told they would contact the dealership and follow up with me. I'm still waiting. No callback. No solution. Meanwhile, my family continues to make monthly payments on a vehicle we haven't been able to drive for months. We purchased a new vehicle expecting reliability and peace of mind not to be left paying for something sitting in a service department indefinitely. The most disappointing part has been the lack of communication and accountability. Every update has been the same: "There is no update." No timeline. No permanent solution. No meaningful assistance. This has been, without question, the worst vehicle ownership experience I've ever had. I am sharing this because consumers deserve to know what can happen when a major safety recall has no available fix. No one should be expected to continue making payments on a vehicle they cannot use while receiving little to no communication from either the dealership or the manufacturer. I am asking Stellantis and Jeep to step in and finally provide a fair resolution. Months without a vehicle is unacceptable. If anyone else has experienced something similar, I'd like to hear how your situation was resolved. #Jeep #JeepWrangler #Stellantis #Recall #CustomerService #ConsumerRights #Cerritos read more

2 years ago I bought a Jeep Wrangler from Cerritos - it was overall a pretty laughable experience, but not terrible enough to deter me from finishing the transaction. I had to deal with a manager that did not know how to structure a lease, a finance manager that refused to type my paperwork and make me sit for almost 2 hours (despite no other customer being present) and no other part of their sales staff being aware that I was even there to pick up my car. Was handed a brand new Jeep with cob webs on the wheels and dust everywhere. Fast forward to now, my lease is up in a month. I reached out to Cerritos to not only buy one car, but I need a 2nd one as well to replace another lease. A normal dealer would see a repeat client and a 2 car deal and be thrilled! At the very least they would show SOME sort of motivation. Not Cerritos CDJR. After inquiring almost 3 weeks ago, I got a handful of AI generated generic follow up texts (no other actual response) and finally - a quote with #s higher than advertised online (FTC Violation much?) to recap - the extremely lazy sales team took a whole THREE WEEKS to get back to me with any relevant info. When I asked them to reference previous communication? I was called unreasonable. I am the unreasonable one for reaching out to buy 2 cars, and waiting 21 full days to receive any of the info I asked for. And I am unreasonable for not wanting to pay over MSRP for a car they have had sitting for over 400 days in stock. The bar is very low for CDJR dealers, but in a sea of morons - Cerritos CDJR really takes 1st place. read more

There service department overall is never a good experience. The communication and updates is little to none and if one decides to follow up on the status your met with attitude. I'm one who's there due manufacture issues not my own, luckily I have the extended warranty. Again horrible service, and would not recommend. read more

Only go here for repair IF you don't mind 3+ weeks waiting for vehicle to be finished. Positive note is I'm getting my steps in walking everywhere. read more

Rough experience with service. Brought 2018 Wrangler in for oil leak. Replaced oil control valve seal and found cooling hose leak. Hose replaced and tested for leaks. Very next day of driving, check engine light comes on. Ends up being catastrophic after failed block test caused by multiple cylinder misfires due to coolant entering cylinders. Cylinder heads replaced as well as radiator and coolant. Over $10k. Coincidence? Service manager dismisses it. We will push forward with complaint and investigation. Also left dog hair in back seat and denies it. Just be wary if planning to use for service. read more

Cerritos Dodge Chrysler Jeep RAM - Car Dealers Near Me - Cerritos, California

See all

One star is required to leave a review. I'll leave it at that. I purchased a *NEW* vehicle from this dealership in July 2022, thinking I was protecting my big ticket purchase by doing so at this location due to the "reputation" - boooy I should have read these Yelp reviews before making the biggest mistake of the last few months. The car I purchased had a small dent in the back door of the trunk. I noticed this as I was ready to drive the car out the lot (hours of dealing, signing, end of the night, etc.) The dealership gave me a "due bill" promising to take care of the minor dent, they assured me it would be no big deal, I agreed and drove the car out the lot. Biggest mistake EVER. (You make stupid mistakes, you learn BIG lessons) inspect EVERY INCH of your new or used car people. Every button, every noise. Fast forward to -8 months later and a car I've returned at least 4 times for the same issue, it's STILL not fixed. They keep telling me to bring it in. How many more times more should they be allowed to try after I should be able to deny this car as it's not a NEW car which is what I'm paying for? I've retuned the car due to it being COMPLETELY unacceptable, with even MORE dents, swirl scratches from the 'polishing' job they've been doing (and they to a Mickey Mouse body shop first, then to the body shop at browning Mazda next door) Aside from a few incompetent service advisors (Bryan Grossman...super rude...see the text screen shot, this is how he texts clients) And ZERO regard from the dealership's general manager Jack Ameen who've I've tried to contact several times through these eight months. Every time I've emailed or left a voice message for Mr Ameen, someone other than has contacted me, however I can see here...on Yelp, he's ALWAYS on! And if it's a good review, he's even quicker to leave a nice reply... Mr. Jack Ameen, please have the courtesy to return your paying clients requests for a phone call or text. If you're in the market for a new OR used vehicle, please save your TIME and MONEY and try another dealership. read more

I recently came into this place back on 6/8 and the finance department was very unhelpful. They sold me my leased jeep compass and 'added warranty' only to send me home without actually telling me that I needed to come back for a car inspection and that I would need to leave it there for a full day. I found out only because the Jeep in Anaheim helped me out and explained it to me. The jeep location in Cerritos never added warranty and lied about it being effective right away. They also told me that I was approved for a loan and that I would get the information in '2 weeks'. Well it's now 6/28 and nothing has been received. I called and they tell me 'oh this loan just got approved a few days ago'. So they lied about it getting approved back on 6/8. Here I am still waiting for my loan information to arrive in the mail when my payment is due on 7/8. My credit is going to be affected by this and they didn't seem to care. Do yourself a favor and go to the Jeep in Anaheim. I won't be coming back here unless I absolutely have to. read more

Cerritos Dodge Chrysler Jeep RAM - Car Dealers Near Me - Cerritos, California

See all

I've had enough of the Cerritos Dodge service department. My experience here has been nothing short of exhausting. Every time I bring my car in, I feel like I'm not being heard. I've brought up the same issue multiple times, yet nothing seems to get fixed. I've had to bring my car back over and over again because the problem is either brushed off or not taken seriously. On top of that, they don't even follow through on basic requests--like an oil change. I specifically asked for one, and it wasn't done. How does that get overlooked? It just shows a lack of attention to detail and customer care. What's even more frustrating is the lack of ownership. They act like it's no big deal for customers to waste time driving back and forth, rearranging their schedules, and repeatedly explaining the same problem. There's no sense of urgency or accountability--just indifference. Bottom line: the Cerritos Dodge service department doesn't care about its customers. If you value your time and want your vehicle actually taken care of, go elsewhere. read more

Cerritos Dodge Chrysler Jeep RAM - Screen in reverse - Car Dealers Near Me - Cerritos, California

I am coming on here to write a very well deserved review on my very recent vehicle purchase. To begin, let me just say that this would be the second vehicle I purchase from Cerritos Auto Square. I made my first purchase back in 2018 and they took great care of me then, and they did it once again. My Jeep Sahara's transmission went out in late November and I was pretty bummed as I didn't plan on having to spend a hefty amount for its repairs. I made the devastating decision to turn my car in and purchasing a new one. I knew that I wanted another Jeep, as Ive become a Jeep fanatic. So early this month, I went back to Cerritos Jeep where I had purchased my first Jeep. As soon as I arrived, I was approached by this young man, introduced himself as Rennen. I explained to Rennen my complicated situation, (having a non-working car stuck at a repair shop, which would need to be towed in as a trade in) in need of a new vehicle to move around asap. Rennen also made sure to inquire about what I was looking for in a new vehicle. He also made sure to inquire what can be done in my situation. He reassured me that the dealer could take care of towing my car from the shop to the dealer and the only thing I would need to worry about was finding a new vehicle to purchase. He walked around the lot with me and explained differences amongst all the Jeep wranglers that were on the lot. I was really adamant about getting a specific color which I had seen on their website. It was a gorgeous Rubicon, problem was that it wasn't on the lot yet. It was on its way to the dealership, set to arrive in 7-10 days or so. I felt like I should look at other Jeeps given the fact that I really needed a car asap. I did see one that caught my interest, somewhat. I test drove it and liked it but the problem was that I didn't love it. I told Rennen I had to go off home and pick up my kid from school, though I had given the dealership permission to run my credit and work with numbers until I came back. However when I arrived back at the dealership, I was really deflated because I really wanted the Jeep that I had seen online and really wanted that one! I asked Rennen what could be done since I really wanted the vehicle that was not physically on the lot yet I really needed a car to get around. Rennen went above and beyond to help us figure out a solution. They facilitated and provided a rental until my dream Jeep arrived to the dealership. I then was so excited and content to begin the numbers and paperwork process. We ran into a few bumps as one of the sales managers was not being too friendly (I do not remember his name). He even told Rennen that they can give me the deal I wanted if Rennen would be willing to give up his commission. That was very unprofessional to say. Luckily one of the other sales managers, who must have seen that I was really getting ready to drop everything and walk away, came over to the rescue. It was Ronnie, the sales manager. He came over and made sure we got the deal we wanted and from there we went to Frank and sat down in his office to sign off on the purchase. Frank was very calm, and collected, we chatted about family, he generally made us feel comfortable and at ease. A few little bumps we ran into, the rental person was gone for the evening and I had to pick up my temporary rental the next day. I had to work so my husband was responsible to go pick up my rental the next morning. Rennen facilitated an uber ride out of pocket to pick up my husband so that he can pick up my rental. Second mishap, my car end up running a little behind schedule and did not make it to the dealership until almost the end of the month. I expressed my concern of having to pay my upcoming first car note and not having the car yet. Rennen made sure to help us find a fair solution for that and he updated me every step of the way until my car arrived at the dealership. Fun fact, I coincidentally picked up my new Jeep the day before my birthday!! It was perfect!! I was super excited and felt very grateful for the whole process. These guys took great care of me and I cannot thank them enough! In sum, Rennen, Ronnie, and, Frank all deserve a very hefty raise!!! Ask for them on your next trip to purchase a vehicle from this dealership. read more

Cerritos Dodge Chrysler Jeep RAM - Car Dealers Near Me - Cerritos, California

Paid $2,175 to fix a coolant leak on my Jeep. They kept my car for three days, and when I got it back, it was still leaking. For that price and wait, this is completely unacceptable. Now I'm out over two grand and have the same problem. Terrible quality of work and zero accountability. I wouldn't trust them with any repairs again read more

Cerritos Dodge Chrysler Jeep RAM - $2k and 3 days of wait and still leaking ‍ Makes you think what the #%#% going on behind closed doors - Car Dealers Near Me - Cerritos, California

Just an update. While checking a rattling noise in the engine compartment, right after the dealership changed the valve cover gaskets, there was a loose bolt at the driver side valve cover, missing bolts to the intake manifold and a hose that was loose read more

I recently brought my vehicle into Cerritos Dodge Chrysler Jeep and it was easily the worst service experience I've had since purchasing the vehicle there. Days passed before anyone finally got around to diagnosing my car, and the service advisor barely communicated--updates were vague or nonexistent. Cerritos may call itself a Dodge/Jeep/Chrysler dealership, but its service department feels like an afterthought. I'm just glad I didn't need their help urgently. Jeep/Stellantis' recent troubles--major recalls and a data breach--show how slipping quality at the top filters down to dealer service. This shop is proof, and I won't be back. Nor would I recommend Cerritos Jeep to anyone I liked. read more

I seriously don't know why I keep going back to this dealership. Maybe because it's convenient. Someday I'll learn my lesson and stop giving them chances to do the minimum to keep my business. I have a recall on my truck that was supposed to be addressed by the end of Q1 2025. To date...I have been told there is no solution. Mind you...the issue has existed on my truck for over 18 months now. I made an appointment to address the issue and get an oil change after speaking directly with Chrysler Customer Service. I was asked to bring the vehicle back to the dealership so they could confirm that the issues with the truck, were in fact, due to the recall. I dropped off my truck at 8 AM on Friday morning. I heard nothing until 2:45 PM on Friday afternoon. I was told that the oil change was complete, but they had not yet started diagnosing the truck. Remember, this is the fourth time that the truck has been in for the same issue, so they already know what is wrong with it. In the meantime, Chrysler Customer Service has contacted me at least a dozen times asking for an update, ready to help when the dealership confirms the issue. They have even reached out directly to the dealership by email and phone. Today is now Saturday at 1 pm and I have called and left messages for the service advisor and service manager and have not received a response. I just got another call from Chrysler Customer Service who said that they spoke with the service advisor and were told that the truck still hasn't been looked at and probably won't get looked at until Monday. I'm at a loss. I would seriously steer clear of this place. If this is truly an award winning service department, I wonder how they got that distinction or what award they got. Can't be for customer service. read more

HORRIBLE SERVICE! It's been in line for about 25 min going to 45 min after writing my review and not one Employee has came fourth to greet me or asked me if I been helped. What's the point in having porters or Service advisor if all they're going to do is sit and Gossip among themselves. UPDATE I took my 2021 Ram 1500 to Glenn E. Thomas In Signal Hill Customer service was much better here read more

Cerritos Dodge Chrysler Jeep RAM - Car Dealers Near Me - Cerritos, California

See all

Marcos is the best! My family and I all drive Jeep and Dodge vehicles, and we've been going to him since his time at Premier. We made sure to follow him to Dodge Cerritos because he always provides honest, friendly, and professional service. Marcos goes above and beyond to explain everything clearly and makes sure our cars are well taken care of. It's hard to find someone you can truly trust with your vehicle, but Marcos is that person. Highly recommend asking for him in the service department -- you'll be in great hands read more

I have to utmost respect for bill at Cerritos Dodge he always looks out for my best interest if you're having an issue or you're even looking for a new car but he is in the service department but he can recommend you to whatever you need at Cerritos Dodge read more

Took our Jeep patriot in for an electrical (?) issue and have not heard back from the service department in OVER A WEEK. Car was dropped off on a Friday... have called 5 times this week to get updates, and have nothing. Service manager Bill said "they were working on it" three times... now will not return calls. (It is now Sunday a week later) No temporary vehicle was offered, and this is only means of transportation. ABSOLUTELY RIDICULOUS and unacceptable. (This is the second time... "fool me once, yada yada...) that the service has been laughable! Please do not waste your time or money here!! read more

I enjoy the service I receive here at Cerritos Dodge Chrysler Jeep. They have a nice waiting area, with free coffee. A nice big Television to wait for your car to be serviced. And Erik Lizarraga is great at customer service... read more

I wanted to write this while it's still fresh in my mind. My wife and I just returned from the dealership. I started with several emails and text exchanges since yesterday with the sales rep regarding a Chrysler Pacifica. I explained to the salesperson that I wanted to make the deal via email and only come in to ink the deal if necessary. However, I also stated that I would prefer to do the entire deal over the internet because I really did not want to come into the dealership. We applied for financing on their website and was told by the salesperson that we qualified for 6.09% via text message. Fine. I also had the manager sign an "Out the Door" agreement on the final pricing which i have attached. The salesman was insistent that I come in to close the deal. Ok, why can't we do this online? That's why they have Docusign. Anyway, I made the 1-hour drive to Cerritos. Magically the finance manager who signed the 1st agreement comes out of his office with a new OTD agreement and tells me that the interest rate is 7.80% and that the salesman (who made the deal- is MIA has mysteriously vanished-nowhere to be found) made a mistake. This has also increased the monthly payment by approximately $60.00/month over 48 months. Cmon man!! Then he went on to say that "OH by the way you need to finance the vehicle for 3 months prior to paying it off otherwise the finance company was going to back charge me for the Chrysler rebates". He indicated that the finance company was going to charge me $5500.00! So, now the manager is using scare tactics. A classic bait and switch again. Why advertise special pricing if you are going to undermine all credibility by not adhering to the advertised deal. So, then I said "Ok I'll tell you what since you guys have changed the terms of the financing originally agreed upon. I'll just pay cash and be done with it". Guess what? They wouldn't take my cash either!!! I said it before, and I'll say it again. MR MANAGERS, HONESTY UPFRONT IS THE BEST POLICY. If you advertise it, send it out it in writing, then have customers drive over to see you, then you should stick with the agreement as advertised. This is a total disregard for people's time. Like we don't have better things to do with our time than to be manipulated and mislead. You'll save yourself having to deal with unhappy customers and avoid having to navigate so many negative reviews. UPDATE- I wrote a similar review on a vehicle purchase in October 2025. That dealership has since changed the way they advertise their dealer specials. They now state in writing to the extent of their aftermarket add-ons and let you know how much they will be adding to their advertised pricing. There was feedback from customers experiencing the same issue. This is a positive step. I sincerely hope that Cerritos Dodge, Chrysler, Jeep, Ram will follow suit. read more

Cerritos Dodge Chrysler Jeep RAM - signed vehicle pricing proposal - Car Dealers Near Me - Cerritos, California

Do not take your vehicle here for repairs! They charged me over $2000 and never fixed my car. I took my vehicle in for a fuel pump replacement just to find out when I left the car was doing the same thing it done when I brought it in and making the same sounds and stopped running the same evening I picked it up. It takes a real dirty dishonest person to pull off this third world country trick. Consider your options before going here. If the subordinates are doing this, they were authorized from the top. #trash read more

Do not trust the service department here. They took my car in for a recall , "fixed it" and problems began immediately after the correction they made . They are refusing to correct their issue and take responsibility for something I had no issues to begin with. Managers don't call back, no calls to update when you'll get the car back. Just a complete lack of care. We are all hard working people who don't deserve to have money stolen from us by way of a phony bill. I'll be taking this up with corporate as I am reading online that hundreds of people are having the same issue with this recall "correction". They should be rectifying their mistake versus trying to charge me $600 for it. read more

By far the worst customer service ever! Zero responses whether I called or showed up in person. Seems like the only way you guys call is by leaving a negative review. General manager is always in a "meeting" or on "vacation" 1. Upon buying, I told them I had a pre approval. They disregarded that and ran my credit multiple times. Ronnie said "that's an easy fix" .. nothings been fixed. 2. Forced into buying KARR security when on the first contract it gave an option to decline .. a week later I was given a new contract to sign to my surprise they changed that specific "contract" paper. I was told there is no way to decline or take it off the vehicle which is the biggest lie! I also was told "insurance gives a discount when you have it" another lie. 3. Eddie one of the sales manager never called back after showing up in person explaining the issues going on with my car. He said he'll talk to the general manager. Never called. About a week an half pass I call back and speak to Eddie again zero recollection of our conversation in person. Once again said he'll call back once he figures it out. Never got the call. 4. So I show up again in person to talk to the general manager.. I was told he wasn't there yet. the lady in the front crystal said she would pass the message along to call me back. Next day all of a sudden general manager is on vacation... 5. Ronnie the other sales manager ..... not only did he not listen to a single thing I said nor fix anything that I pointed out. He is a very aggressive confrontational person. He doesn't let you speak. Consistently cuts you off/over talks you then flips it around and makes it seem like you didn't tell him what the issues are. At the end of our last conversation on the phone he said finance office would call me back. Over a week now still haven't received a call. 6. Ethos their 3rd party warranty .. is bullshit. Don't get it. read more

This review is only for the Sales Department. After being a service customer for about 5years, it was time to return a lease. I made sure all the paperwork was in order and even had the inspection done prior to turning it in. I just needed help turning in my lease and was expecting for it to be an easy process especially because I was a service customer but was turned away immediately. It was the most frustrating experience at this dealership and will not be returning or recommending this location. Save your time and go to the Long Beach location. read more

I called the service department over a week ago to check and see if I had an open recall on my 26 Ram. No call back. Called to speak to a manager a few days ago, again left a message. No call back. I can't believe how dealerships can stay in business with this kind of behavior. read more

Chrissy was amazing! I went in for a regular maintenance and she provided quick service. She also checked on me and updated me while I waited. Seeing a woman in this field Is great and very welcoming to other females when dealing with car problems. read more

Never even made it to the dealership, finance manager Jackie told me I was approved for a truck I wanted, then tried to force me into an overpriced, oldest truck on the lot and then sent a text threatening my credit if I don't take the offer. I've seen all kinds of tactics from salesmen but this one was pretty good. As you could expect I turned around and went back home. 1 star was left for 2 reasons #1 at least she told me this before I made it all the way down there and #2 you have to leave 1 star. Dont let people force you into any vehicle, there are way to many dealerships to slow this. read more

Seriously one year later and still having issues. Tried to give this dealership another chance but seriously all we get are excuses. Left Our van 5 days ago and still do not have an update or status on the repairs. When we do call Mr Perez in the service dept he tells us we need to be the ones to call the warranty dept to get an update because in the system the claim has made no progress. Seriously a disappointment. read more

If you call Cerritos Jeep on the phone you'll get an automated message asking if you'd like to be transferred to their "award winning service department." This is ironic since given my experience the only award they deserve is for awful. I was referred to them because my Jeep had corrosion on the hood and their dealership was one of the few around that has an affiliated body shop. This was a warranty issue so I had to go to a Jeep dealership. I live about 45 mins away. After driving there in early December I got a got an estimate from the body shop and a service rep named Joe DiThomas took the quote, got some pictures of my hood, and then submitted them to the Jeep central office for approval. Joe told me it would take about a week to get approval. Joe was friendly and helpful during this first interaction. After 4 weeks (i waited a bit longer than I should've due to the Xmas holidays) I called back since I hadn't heard from Joe. Here is where the difficulties began- the Service Dept rarely answers the phone. I had to call about 7x a day for two days before someone finally picked up. I was transferred to Joe. He tells me that he tried to call me several times but never got though. I check his paper work- indeed my phone number was off by one digit. Ok- mistakes happen. He fixed the phone number and said he would resubmit. Another 1.5 weeks go by and nothing. At this point i submit a complaint to the Jeep central customer service because of the difficulties. I try to call Joe back to see whats going on. This time it takes 10 calls over 2 more days to get through. Joe tells me the repair is approved and hangs up. Great I thought. I call the auto body shop and tell them the repair is approved and that I'll drop off the car in a few days. A week later the car is done but the auto body shop tells me they can't release the car because they havent received an approval number (the dealership calls it a PO) from Joe. Joe never told me about a PO number? The body shop tells me they've also tried to call Joe and get the PO number but Joe never calls them back. I call Joe. This time it takes 1.5 days to get through (an improvement from the last few times). Joe tells me a PO is required and that I never asked him for one. How was I to know what a PO number is and that it would be required? I try not to show my frustration but im very annoyed. He says he will ask his manager about getting the PO number and hangs up. The next day the body shop calls me and says Joe got them the PO. Joe never called me back but whatever- we're done. I pick up the car. I tried very hard to give this dealership the benefit of the doubt but between not answering the phone and the whole lack of communication about the PO... I'd had it. The only saving grace here was the auto body shop affiliated with this dealership was great. They were easy to work with and also provided me a loaner car. The hood corrosion is fixed. read more