I should've read all of the reviews before booking. We've used this company weekly for a few months and it's just been a headache. I had to finally cancel. I came home in the middle of the last cleaning and found one of the ladies loading the dishwasher (which was a first, usually they hand wash) and when I came home it was broken. Apparently she put hand soap in the dishwasher. I contacted the manager and she very rudely said she never touched my dishwasher. Which was obviously a lie. I patiently explained I clearly saw her. I wouldn't mind if she would've just been honest but I can't trust someone in my home, especially unattended that would boldly lie about something so simple. She got rude with me until I told her this isn't how good business is done and that I'll be sure to leave a review to warn others. And the cleanings are okay, nothing to write home about. They do the bare minimum. Almost every time they are late, so I've gradually learned to give them a "window" for arrival. It's frustrating, I've gotten plenty of excuses. Same as the others below "the crew is lost" I am so frustrated that I've tolerated this mediocre service this long. They also send different ladies each cleaning. I've had much better cleanings in the area and this was just the final push to switch over to another company. read more

After a three month stretch of 80-hour workweeks, my house was looking a bit rough. I'd tried professional housecleaning once before, and was not impressed. But then again, it was a cheapo Groupon deal and I figured I got what I paid for. So I decide to call Elly, who has been cleaning my sisters' houses for years. Not sure what to expect, as they both have lots of preschool-age children who love to throw food around and write on walls, so their houses never stay clean for long. Elly arranges to come over on a Saturday, which I was excited about, but alas, it was not for cleaning but for a consultation. And here's what happened: I take her through the place (3 bedroom, 3.5 bath) and she's doing the military inspector thing, running her fingers over the dusty floorboards, cringing at times, making me feel a little embarrassed. (I didn''t think it was THAT bad.) When it was over, she explained the difference between "deep cleaning," and maintenance cleaning, saying in heavily-accented English "For $100, I'll clean your house. For $150, I'll clean the F**K out of your house!" She knew exactly what to say. I, naturally, went for the second option and she delivered as promised. She dusted the lightbulbs, cleaned and re-organized the fridge, wiped down all the shampoo bottles, and generally made the place look like a freaking five star hotel. I gave her a key. because I knew I could trust her, and on Monday, she's coming back for a monthly maintenance cleaning, which I'm sure is going to be f***king awesome read more

Ellie and the crew seem to be pretty awesome. Yes, we need a by-weekly housekeeper because we have a newborn and both work, so it is needed. These girls are always running late, but come in and clean the snot out of the house and do it professionally-- so I am a big fan. Not much else to say-- pricing is fair and the service is good. read more

Got Ellys two person team in on a weekday morning, after 2 hours, they left and the house was amazing on both floors as well as new sheets put on our bed! If you are looking for a great maid service in the area, definitely email or give Elly a call. read more

Elly's two-person team did an amazing job on my house -- the "move out" deep clean. I was so happy to see what they did to the house, and hope that our landlord will be even more pleased. I just wish the house we moved into was as clean!!! Elly came and did a quote on Wednesday ($160) and the cleaning was on Friday. My only feedback for them (to improve her business and profits!) would be to keep the client updated on a realistic time they think they will arrive, and finish up. They were about an hour late arriving, which wasn't a big deal for me because I had other things to take care of at the house. Once they arrived, the women who were cleaning told me at 1:00 that they'd be done by 3pm and I arrived back at that point to meet them and hand over the check. I have a 2 month old baby and timing things is a necessary part of keeping the little one happy. When I got there at 3 they were still working, and the woman said that they'd be done by 4:30, so I went and ran one last errand with the baby. It wasn't a big deal, but some people might be really upset with the team being a 1.5 hours late finishing up (and an hour late arriving). I realize that once you are into a job you discover the reality of how long these things take, but as each hour passed, she makes less money. Overall, a great job! So happy to support women-owned businesses, and they really made the house look great! With the new baby, I wouldn't have been able to do anything close to what they did for me, so for that I am grateful. read more

Highly recommended, they cleaned parts of my house I didn't know existed. My sink is the original white I never thought it could be. We got the initial deep clean, and I left the house for 4 hours and came back to sparkling home. Totally trust worthy, totally friendly. When they saw that my house was dirtier than they first expected they had extra ladies who they could call in as back up to make the work go better for everyone. Very affectionate with my 7 mos old. Best price in town. read more

We got clean service for our daughter when she moved to a townhouse she and her husband purchased. They arrived promptly and were very thorough and have pride in the job they do. I will definately use their service in the future read more

It is always such a pleasure to come home after these ladies have been here! They are always so considerate and sweet and clean the house better than I ever could! read more

Elly and her ladies did an amazing job at our house. Everything was cleaned professionally, efficiently, and promptly! Elly came alone the first time. She looked around the house and provided a quote. Then the next time, a whole crew came in (a little late but nothing crucial) and literally sucked the dirt out. I'm very satisfied and would highly recommend Elly's business to anyone! read more

I put it to 3 stars not to deem this company as providing low quality cleanings,but to provide some fact as follows: Elly herself is very professional and very experienced at home cleaning. I believe she can do a really good cleaning. But her staffs are not as good as her. Elly estimated the work may need 6 people work 2 hours for the "very dirty" of our house. Then 6 ladies come to our house, and they only worked 1 hour and call it finished. Then I begin to check everything. I only checked 5 places where it is easily dirty and a professional cleaning person should be able to clean them, none of them is cleaned by them: the rail in the window frame is still dirty, the screen is not touched at all, the light bulb is not touched at all, the back of the bar in the cabinet which we hang clothes still have a lot of dust, the top of the door is not touched. I only checked the 5 places and they are not clean, so I ask them to clean them. They have no sense of the "professional standard" and just did a very basic job. I can say that what the 6 person have done in the hour, I can do it by myself in 1.5 hour, and much cleaner than they do. So I am very disappointed at the cleaning quality. It was not even close to what Elly refered to as "professional standard". So my summary is: if you need them, you better ensure that Elly will do the job, only in this way can you get the promised quality; otherwise her staff is not going to do a satisfactory job. read more

I have been using J&K for over 10 years now. They clean my personal home 2X monthly and clean all my rental properties for change overs. They are timely and fair priced. Typically 2 ladies come to my home and clean for 2-3 hours. They clean everything, dust, and even change your sheets. I have always been happy with the job they do. I highly recommended them! Lisa G Bellevue WA read more

Just had the initial deep clean service and am blown away with the job these women did! They did arrive a half hour late which is why I gave them only 4 stars instead of 5. I am definitely going to sign up for biweekly cleanings with them. I would definitely recommend them! read more

Very unfortunate. I was sold on the reviews but read how they were not timely with their arrival and was hoping that that was a fluke. Apparently not. Not sure how you can late for a 9am appt. But an hour later still waiting and when I called to find out where they are, it was just a scramble for reasons why. Seemed fishy and scattered so I cancelled and will not be using them again. read more

Terrible customer service. I called on a Sunday to see if they could be available to clean my house on Monday or Tuesday - most places that I called that day were already booked up and/or not available on short notice, which is fine. When I called, the lady told me that she was available at 3pm on Monday. My husband got off work early just to be there, and by 4:30pm, still no one, no phone call, and no one picked up their phone. I called her to find out what's going on - no response. Texted her - no response for another 30 minutes, until finally I got a text message saying "Hi could you callme. I confuse with other cleente". And then followed it with "Hi the crew lost". After that, I told her that since my husband waited for 1.5 hours with no phone call and no communication at all, we would be using other services - after which she texted me saying "I had four new houses today new customer! Last minute is confusing sorry about the confusion!". Although I appreciated the apology, if she was too busy to take on another client and it was 'too confusing', she should have said that from the beginning and not agreed to do the job. read more

I had a Terribly awful experience with Elly and her girls. ours is a brand new home. I called them for deep cleaning in my home. First of all they were late by 35 min. Elly sent 4 girls. they didn't carry proper cleaning stuff for different things to do in my home. one of them cleaned my kitchen stainless steel appliances with dish soap liquid water on a sponge. then she used a cloth napkin to wipe. it looked very dirty. so I had to give her my cleaning liquids to use. I made a big mistake by considering them as professional cleaners. she cleaned my kitchen wooden cabinets with a wet cloth napkin which is not at suggestable. I had to completely shuffle those 3 hrs between these 4 cleaners. by the time I saw my cabinets they are completely wet. I had to give my glass cleaning soft paper napkins to one of them to clean my dinning table as she started using a wet rag.One of them was very aggressive in cleaning quickly.she dusted my glassware and put them back with a big noise. it looks as if they are going to break. She dragged my dinning table chairs on the wooden floor. they are completely non trustworthy to give keys to them as one them used my expensive dinning table chair to stand on it to dust a wall hanging. she is little short. They don't have even a 3 step ladder, if Elly has short people in her team. I had to give my ladder to them to dust the doors and wall hangings in our top floor. They messed up with my master bathroom too. They didn't use separate sponges for cleaning different stuff. one of them who cleaned my bath tub wiped the outside with a tough brush and the scratches are clearly visible. she also cleaned all stainless steel taps with harsh brush as the scratches of cleaning are clear on it. they did not even carry a mob to clean the hard wood floor and I had to give them my Bona and mob to wipe my floor. they forgot to clean my chandelier and some bulbs which I had remind them later. i'm completely unhappy with them as they don't look professional and professional cleaning. When i spoke to Elly for cleaning service i told her many times that they need to take a good care of house. She said not to worry about it as she all professional who has been with her for years. But unfortunately they all look like new in the job and the cleaning in a very rough manner.Not at all suggestable to anybody. read more