I reached out to Sergio at JP Exteriors on 6/17/26 after a severe storm caused damage to our roof. I initially chose this company because they had tremendous reviews on Google and Yelp, and early on, communication was open. Sergio requested the primary insured's name, explained the process, and I sent over our insurance company's summary of dwellings coverage on 6/30/26 following the adjuster's inspection.
After following up a few times with both Sergio and my adjuster to see if they had connected, Sergio informed me on 7/14/26 that they had spoken and he forwarded a document to me. However, it turned out to be the exact same paperwork I had already sent him two weeks prior. When I pointed out the duplicate, communication completely stopped.
Hoping to clear up the confusion, I called him. He texted back saying he couldn't talk at the moment--which is completely understandable--so I asked him to call me when he had a chance. That is when the customer service took a sharp turn. He responded via text with: "Understand but I am also taking care of more customers."
I replied, "Understood, when u have 4 min." That text was sent on 7/15/26. After days of total silence, I decided to make one final effort to resolve this. On July 20, 2026, I called and left Sergio a message asking for a call back by 5:00 PM. I wanted to make one last attempt to fix the situation because I know leaving a permanent, scathing review online is a bridge-burning move that eliminates any chance of a company making things right. Unfortunately, he never returned the call.
As a customer with an actively damaged roof exposed to the elements, I was incredibly taken aback by being told other clients were a higher priority, and even more disappointed by the total lack of response to a final deadline. Because of this complete lack of organization, reliability, and basic professionalism, I have lost all trust.
I have since contacted my insurance adjuster to revoke JP Exteriors' access to my claim, and I am taking my business to a roofing company that actually values its clients. I would strongly advise looking elsewhere if you expect basic respect and timely communication.
I reached out to Sergio at JP Exteriors on 6/17/26 after a severe storm caused damage to our roof. I initially chose this company because they had tremendous reviews on Google and Yelp, and early on, communication was open. Sergio requested the primary insured's name, explained the process, and I sent over our insurance company's summary of dwellings coverage on 6/30/26 following the adjuster's inspection.
After following up a few times with both Sergio and my adjuster to see if they had connected, Sergio informed me on 7/14/26 that they had spoken and he forwarded a document to me. However, it turned out to be the exact same paperwork I had already sent him two weeks prior. When I pointed out the duplicate, communication completely stopped.
Hoping to clear up the confusion, I called him. He texted back saying he couldn't talk at the moment--which is completely understandable--so I asked him to call me when he had a chance. That is when the customer service took a sharp turn. He responded via text with: "Understand but I am also taking care of more customers."
I replied, "Understood, when u have 4 min." That text was sent on 7/15/26. After days of total silence, I decided to make one final effort to resolve this. On July 20, 2026, I called and left Sergio a message asking for a call back by 5:00 PM. I wanted to make one last attempt to fix the situation because I know leaving a permanent, scathing review online is a bridge-burning move that eliminates any chance of a company making things right. Unfortunately, he never returned the call.
As a customer with an actively damaged roof exposed to the elements, I was incredibly taken aback by being told other clients were a higher priority, and even more disappointed by the total lack of response to a final deadline. Because of this complete lack of organization, reliability, and basic professionalism, I have lost all trust.
I have since contacted my insurance adjuster to revoke JP Exteriors' access to my claim, and I am taking my business to a roofing company that actually values its clients. I would strongly advise looking elsewhere if you expect basic respect and timely communication. read more