Jason came and installed a new liner for my in ground pool. Below are the key things you should…read moreknow: * Fair price * Quality work (he genuinely cares about doing a good job) * Good communication * Very nice and easy to deal with. I would highly recommended Jason if you are looking for help with your pool or spa.

Jason Walker is not only a great guy, but he goes above and beyond to help out. We have an Intex…read moreinflatable, hot tub that no one would fix, especially during the height of pool season, but Jason found time for us and fixed our hot tub. We highly recommend Walker Pool and Spa!!!

They did an excellent job installing our new vinyl liner in our 16x32 in ground pool.read more

Buyer beware. We have one of their pools and when we need help with pool openings and when we…read moreneeded help with pipe leaks they refused to come and even look at the problem. Customer service said they are too busy with problems with new builds and opens. We had to hire someone else to come look and fix the problem. It took like 15 minute! We are so disappointed with their customer service.

$450 for a pool opening and one of the worst customer service experiences I've had in years…read more The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere.

Heritage pools was the only pool company willing to finish our pool when another pool company just…read morestopped answering calls for 5 months. Heritage pools was prompt, they came out when they said they would, informative. We only go to Heritage pools for anything we need for our beautiful pool. They open and close our pool every year.

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

I'm sorry to say that my experience with this company was not good. I had a date for opening up my…read morepool. No one showed up. I called and was told that I didn't have an opening set. I gave her my invoice number. I'll talk to them. Eventually the next week they came. Came and went quickly leaving the cover in a ball on the side of the pool. The pool was a mess. After opening my pool which did not include an initial vacuuming the pool is unusable. Several problems developed as the pool was left filled with debris. The the cover was removed and debris was dumped into it. I called about this. I was told wit was my responsibility to clear the cover off. When I booked the opening I asked if I had to do anything. The woman said no. My calls for help were not met. I was told no one could come to look at it for at least a month, a month !!! Totally unacceptable. I sent an email regarding my dissatisfaction with the situation to them. Perhaps the owner Steve never saw it. I was happy with his service. I purchased the new sand filter at his advice last year. Despite the fact that I bought this expensive lovely filter from Underwater Pool Masters less than a year ago I can't get them to service it now that it's not working. No one ever got back to me. They did however cash the $300 + check for it.

First impressions are very important, i called to ask a simple question and the tone from the lady…read morethat answered immediately made me want to take my business somewhere else.

Staff is friendly and knowledgeable although sometimes understaffed. Overall, they help me keep…read moremy pool looking and running well.

I agree! Staff is friendly & extremely knowledgable. Repairs are fast & prices are competitive…read more They definitely have my trust & loyalty!

BP pools is amazing ! they did an amazing job with my new pool liner and are extremely helpful …read more they truly care about their customers and making sure they can help with anything you may need for the pool. I am so thankful for them! they did such a beautiful job on my pool liner in just one day . thank you Debby, Barry, Jared and all of BP pool crew for giving us a beautiful new pool liner to enjoy this summer in. I highly recommend BP pool company, they truly go above and beyond for their customers and actually care to help.

BP pools was recommended by Underwater pools and we couldn't be happier with our new liner and…read morefilter combo. They responded quickly, actually answered the phone every time, friendly and professional. And even in July did the job within a week

My wife and I visited Snyder Pool for the first time on a Sunday morning at 9AM. We're about a year…read moreinto owning a pool and typically go to another store that's closer to us. By chance, Snyder Pool happened to open an hour earlier than our usual spot, and we're so glad they did. From the moment we arrived, the entire staff was incredibly attentive and welcoming. Lindsay, one of the associates, took the time to thoroughly guide us through everything we needed to know about maintaining our pool. As new pool owners, we really appreciated the detailed, clear advice--something we hadn't received at other stores. We left not only with the right chemicals but also with new pool stairs that they helped us order and have installed. The level of service and expertise at Snyder Pool was truly above and beyond. It's clear they genuinely care about their customers. If you're a pool owner--especially if you're new to it--I highly recommend starting here. You'll get the professional service, explanations, and personal attention you deserve. Lindsey and the whole team were fantastic!

When I first started going to Snyders they were amazing this year they have been absolutely awful I…read morego in test my water they explain what's wrong give me the chemicals they don't work I ask why they say oh it's this that and the other thing here try this spend another $40 on a little packet that's supposed to remove chemicals from my pool so that I can add another chemical to strip the chemical so that I can get the minerals out of the pool OK sounds great right Not!! went to a competitor they gave me two chemicals and no lie my pool was crystal clear in one hour...I no longer will I spend or should I say waste money at Snyders

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Called this company to repair a pool liner that had come out of the track. They arrived and said I…read morewould need a new liner. I was leery since the only thing wrong was the liner was out of the track , no rips .. but agreed to have them install a new liner since I could not get another company out to look because of the pandemic and the other companies were all booked out. So this company looked at my liner in June and installed at the end of the season in September then closed my pool. This cost me over 3,000 to have this new liner in. The following season I opened my pool and the new liner this company installed had fallen out of the track in the same exact spot as the old one and was leaking on the bottom!!! I called them they came out and used flex seal to stick my new 3,000 liner to the wall of my pool ! This is how he fixed it ... oh and when they installed the new liner they took my pool apart wrong! The post and rails were a mess the next season when we took the cover off ! They actually hade the nerve to tell us never call them for repairs again because we didn't pay them 30 dollars for flex seal !!!! We had to take down the pool and install a new pool!!! NEVER use this company !!!

Stellar Pools did an amazing job installing our 24' foot above ground pool! There is not 1 wrinkle…read morein the liner and the bottom is so flat and smooth. Arrived at our house at 7:30am and the job was completed by 3:00pm. Would highly recommend them! Very professional and responsive to texts. So happy with their work. Lisa from Shirley.