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    Underwater Pool Masters

    2.8 (14 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - Underwater Pool Masters

    Pool maintenance

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    New England Spas - Endless Pool from New England Spas in Shrewsbury MA!

    New England Spas

    (14 reviews)

    $$$

    This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

    On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

    USA Swimming Pool

    USA Swimming Pool

    (16 reviews)

    Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

    Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

    True Blue Waters

    True Blue Waters

    (8 reviews)

    As we close our pool for the 10th season, we once again had wonderful service and not one…read moredissapointment by Greg and the technicians at True Blue Waters. This wonderful company has consistently provided excelent service at reasonable prices for all these years. Not once have we been disappointed! All we have had to do, with our inground pool is enjoy it! True Blue Waters has my higest recomendations!

    I had this company close my pool last year and asked them recently to dismantle my filter and hose…read moreit down because it was clogged and there was no force coming out of the Jets. During both experiences, the swrvice person was a little condescending and not proactive about telling me what they needed me to do before they came. They called to tell me the filter was cleaned and my jets were producing ripples which was great. I also asked 2 quick questions before we hung up and because he didn't know the answer because he didn't service the filter he had to hang up so he could get a hold of his guy. When I got home it didn't look like the filter was hosed down and there was no force coming out of the Jets. When I called him to tell him this he had an attitude about me not having powder readily available at my house (they should have ur with them) and that I asked too many questions and they could not have their guy turn around and come back to their house to check something or else they have to pay him another $50. When I asked additional questions, he said... We've already been through this to her three times already. So because of the condescending attitude towards me and the fact that I don't think they cleaned my filter but yet took my money they will not get business from me going forward.

    A-1 Quality Installs

    A-1 Quality Installs

    (7 reviews)

    We needed an emergency pool heater repair for the swim school we run and John was amazing; he came…read morein with a day's notice and got our heater working! We will absolutely be hiring him for any further work and check-ups on our system. The prices are very reasonable and his service is exceptional. We're thankful to have found him!

    I have had a contract signed since March 2025 to refurbish my cement pool with a liner, filter,…read moreinstallation of plumbing etc ... Jon has made more excuses in 2 years and to date not finished ... promised last summer by Memorial Day and this year promised I was his priority to complete the project that I had already paid almost 20,000 to be completed, plus 7000 for a fence to be installed.... that's not completed, I am retired, my husband was a contractor himself for over 20 years and truly when they say respect is earned it's true, unfortunately he passed away suddenly 7 years ago ... he would be appalled at the excuses ... no communication from Jon ... he took full advantage of me and not professional calling other clients see you next Tuesday's ... that should say it all ... beware ... don't be taken advantage of like I was ... it's theft by deception ... Class B criminal charge... I gave him the opportunity and patient for 2 years .... took all his equipment on Friday ... left his crew for over 3 hours to finish digging trenches for the water lines, which majority of the time they were on their phones. Never touched base with me, I went outside numerous times to his laborers asking when Jon was returning that I needed finally a game plan to finish long over due completion date ... came back ... fell in his own 5 inch trenches that he left my yard with for 2 years, no caution tape ... never covered ... left back piece of fence open to drain the pool water ... and left .... never spoke to me ... just avoided me and left . Bad business practices, once I texted him to establish situation he took over 3 hours to respond and started nasty texts and language ... so unacceptable. I given him opportunity to do the right thing .... exhausted all options ... now finally going to local police department to file a fraud report and taking my money and not completing the job. Don't get fooled like I did ....

    Underwater Pool Masters - poolcleaners - Updated June 2026

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