Cancel

    Open app

    Search

    J.Crew Factory

    3.1 (8 reviews)
    Closed 10:00 am - 9:00 pm

    J.Crew Factory Photos

    You might also consider

    Recommended Reviews - J.Crew Factory

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Unprofessional and unhelpful employees. Poor customer service. Won't stand behind their brand or products. Avoid!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kimmie T.
    54
    111
    52

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    The manager and staff are very helpful. Both Darcey and Olivia are exceptional in their customer service.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - J.Crew Factory

    You might also consider

    The RealReal - Dallas

    The RealReal - Dallas

    2.0(50 reviews)
    3.4 mi
    Luxury
    Committed to satisfaction

    I had a very disappointing experience selling with The RealReal. Two items that were never approved…read morefor sale were supposed to be returned to me but were lost. After confirming they were compensated by UPS, I was still charged return fees and given the lowest possible payout. On top of that, I never received site credit for multiple reconsigned items, and a previous credit expired while I was waiting on their investigation. Overall, the process lacked transparency and accountability. Between lost items, incorrect charges, and missing credits, I wouldn't trust them with high-value pieces again.

    Selling to this place is a bad experience. I spent at least a couple of weeks arranging with their…read morerep for a valuation appointment to sell my high-end designer bag. The first bad experience was that the rep was in California and scheduled my Dallas appointment for California time...then canceled it without asking me. When I finally did get the right appointment, I drove the 45 minutes into Dallas based on her provisional valuation. The store is small, claustrophobic, and a bit shabby. The "valuation" ended up taking just a few minutes, in a small, curtained-off room. I was offered about half of what the rep promised for a pristine designer bag, which sells for over 3 times that amount at the bag's local boutique, very close by. It was a total waste of my time and, either intentionally misleading, or a total rip-off. They found nothing wrong with the bag...it is barely used and in pristine condition, and I had the original tags, accessories, and receipt. What they offered was a fraction of what all the other designer resale sites offered me. Had I known that, I would not have bothered with the trip...but I was assured by the rep that I would be offered twice as much. The vibe there is sleazy, and it would not be a place I would ever choose to shop. I should have taken the bad reviews more seriously.

    Photos
    The RealReal - Dallas
    The RealReal - Dallas
    The RealReal - Dallas

    See all

    J.Crew Factory - menscloth - Updated June 2026

    Loading...
    Loading...
    Loading...