I had a flat ripped tire and rolled into the gas station in front of this store. I went inside and…read morethey were able to put a temporary tire that would allow me to drive on highways until I could get the correct new tire ordered. They were super helpful and quick. I would definitely recommend this business highly.

I don't usually leave reviews, but this experience felt misleading and unprofessional from a…read morepricing standpoint. I was originally quoted one price for the repair, but later I was told the cost went up because I "needed hoses added," with no clear explanation or proof provided for why those parts were necessary. There was no documentation, no visual inspection shown, and no real breakdown to justify the added work--just a verbal claim that it was required. On top of that, the final charge ended up being more than 3x what the same OEM part is listed for at Ford, which raises serious concerns about how the pricing was marked up and presented. The issues didn't stop there. This happened on a Friday. I was told my car would be ready before 4:00 PM, but around 4:30 PM I only received a last-minute text update. I arrived at approximately 5:09 PM, and the shop was already closed. There was no one available, no way to speak to anyone, and no reliable way to get updates or access my vehicle. Because of the timing and the fact that it was already Friday evening, my car would have been stuck there all weekend until Monday, which directly affected my work schedule. I had to go out of my way to find and contact the owner myself just to avoid being left without my vehicle for multiple days. While I did get my car back, the overall experience felt inconsistent, poorly communicated, and not handled in a transparent or professional way

This place is amazing! Terrific customer service by Brian and routine updates regarding my car…read moreservice. I brought in a coupon from a competitive dealership and he offered an even better deal.

Needed service and some work done on my AC which was under manufacturer recall. Had a bunch of…read moreissues, and Tammy was fantastic , texting us and figuring out what needed to be done. Everything good now.

Without question, Toyota is a superior product as my wife and I have owned a Camry through the…read moreyears. A couple of years ago we purchased a used 2022 Camry from Gettel Toyota, Bradenton, FL, near Bay Shore Gardens. This was our first experience with Gettel. The initial purchase and offerings as explained at that time appeared to be inconsistent with our understanding of services actually offered by Gettel. Specifically, this involved a maintenance and touch up body work policy we purchased at the time of sale. The policy ends at 100,000 miles, or seven years. We have 40,000 mile on the vehicle. We recently sought a meeting for clarification with the General Manager, Rocky Santa Cruz. Mr. Santa Cruz eventually introduced us to EriK Grenesko, the Collision Center Manager. Both Mr. Santa Cruz and Mr. Grenesko were patient listeners, they politely offered clarification where it was needed and they offered sound solutions regarding the Gettel maintenance policy and the incidental touch up for body work. They took the car on a Monday and returned it five days later. We received a vehicle that was immaculately detailed from the pin stripes to the incidental marks that were completely removed. The work was show room quality. The interior was cleaned as well and was certainly outside the scope of the agreement. My wife and I have many years of managerial service in the Services industry. From our experience we want to extend our appreciation for Rocky and Erik's time and their outstanding ability to represent the customers interests and the interests of Gettel in terms of customer satisfaction. You both are a credit to the Gettel organization and the Toyota brand.

I had a pretty bad experience at another Toyota service center multiple times, today being one of…read morethem. I was trying to get a copy of my service records. I was literally told they were too busy for this and that I couldn't get it because they changed computer systems and had no records previous to the change. I hung up and called Gettel Toyota. The girl on the phone treated me like a person, not a number and gave me the information I needed to get to the people who could help me. I drove over there and spoke with David in the service department who was absolutely amazing! He was knowledgeable, personable, and helped me obtain as much of the record as he had access to, and told me where to go to get the rest. I would work with him any day of the week! Then I went to see Hector (who turned out to be the sales manager). I explained the situation to him and he immediately printed out all of the information that I needed. He was friendly and very knowledgeable. Turns out he's been here 19 years! I made sure to tell the manager of this facility that he was blessed to have such people working for him. Every single person that I came in contact with who works here, treated me like a human being with needs, rather than a money-making opportunity (which is what I felt I was to the other company). I highly recommend this business! When you walk in the door, the whole atmosphere is different. It's calm, peaceful, and inviting. I will be bringing my business here from now on. Thank you all for making what was an extremely stressful day become a peaceful one!

Very great collision center friendly staff and technicians extremely happy with their dork car…read morenicer then new thank you there manager above expected

The purchasing process was flawless and painless. From the online application to the credit check…read moreto purchasing in person. The staff is amazing. So friendly and so ready to help. I love my new vehicle. Thank you to everybody at Sunset Cadillac of Bradenton.

I've only been to this dealership for service, but I've been very happy with the two times I've…read morebeen there. Everybody's very friendly. My service technician (Carey) is professional and friendly. I would definitely rate my service technicians service and professionalism five out of five. I have found that the service department can make her break a dealership for me wanting to do business with them in the future. I didn't buy this car at the dealership, but based on the service department, I will definitely be shopping here when I need a new car.

Bad service after you buy a car !!!!! They will sell you a car and talk about their great service…read moredepartment but once you get your car you realize is all fake !!!!

We just bought a used car from Firkins Used Cars and it was the best experience we ever had buying…read morea car. Dwayne Josey was very helpful and got the car through the service department for a test drive so fast. The car had just come in and my son knew he wanted it. Dwayne was incredible and got the deal done right away. I strongly recommend.

I witnessed William Saba at the dealership berate employees in front of customers, yelling over…read moresmall mistakes and belittling people. It made the place feel toxic and uncomfortable -- customers noticed and left or bought elsewhere. Staff appeared stressed and humiliated, while he shrugged it off like respect didn't matter. That's not leadership; it's petty and cruel. If he wants respect and repeat business, he needs far more class. Money is needed to buy him some professionalism.

Everyone was so nice and professional .I went to change a clutch on my 2011 Versa. If you have an…read moreold car I do not recomend fixing it here .The hourly charge is $220 per hour when average charge is about $180 /hr for dealerships and about $120 for independents. However the job ended up to be $3430 due to the cost of the parts that was also way inflated. I recomend you buy the oem parts from https://nissan.oempartsonline.com/ where the same parts to be replaced in my case would have cost about $1000 but the dealership charged $1900 .Hope this will help other on dealing with the high cost to use Nissan of Bradenton

I began this process two weeks ago after bringing home a pre-owned vehicle that quickly developed…read moretransmission issues. I understood the risks that can come with buying used, but it was still frustrating to face problems so soon. I reached out to the service department to see if there was anything they could do, and they directed me to David Brown in the used car department. Unfortunately, because the vehicle was purchased as-is, the responsibility fell on me. That was a tough pill to swallow. Not ready to give up, I contacted the GM, Erika, and she immediately stepped in with a plan that worked for everyone involved. What started as a stressful and disappointing experience turned around completely because I chose to communicate instead of getting upset. By the time everything was resolved, I wasn't just a customer anymore, I felt like part of the Nissan of Bradenton family, and they made sure I knew it. I went from worried and overwhelmed to genuinely happy with how things were handled. I'm one very satisfied customer.