Aesthetic: New and used car dealership…read more Service: Excellent (ask for Curtis) Parking: Plenty Rating: 5/5, I found a wonderful used Prius with low mileage, and it was an easy experience

So I've been trying to give this dealership a chance. My first impression was OK that I was talking…read moreto one guy who seemed pretty decent to talk to, but then they kind of passed me onto another guy. I reserved a 4Runner in March for April delivery date which it came in. So I went and you never did everything picked it up. Everyone in finance was friendly. I traded in a car and they transferred the tag when I traded in a car. When I sold my car, it was about 35 days out from when the next payment was due they rest assure that it will be taken care of so forth and so on fast-forward here we are 38 days and the car payments past due, so I reached out to my sales person and I'm like hey you know my car payment hasn't been taken care of you know can we look into this and basically I was told don't worry about it. They got it and I was like OK. I left it alone than another week went by and nothing was done so I followed up again and I was basically told that I need to let them do their job and that I shouldn't be worrying about that stuff and I'm like thinking to myself that this is on my credit and you're gonna cause it to be a late payment because the dealership didn't pay for it on time so he finally reached out to finance three weeks after the conversation started and then finance verified that the check was lost and never cashed so if I didn't reach out to them, then they would've never had that car payment paid for so I found that very unprofessional. Fast-forward to October 13, I reached out to the same dealer because I was like hey I don't need four cars. Let me see if I can sell the 4Runner and see what they were offer for it. The conversation started and it was like why do you want to sell? You know the typical sales person then I sent over some pictures things like that and since then as of October 25, I have not heard anything from Koob or even a response to let me know what was was going on I was even considering maybe downgrading to a car maybe like a Camry but nothing from him since then. I don't know of what type of atmosphere or customer service is going on at that dealership, but I do feel very unpleased with everything from both interactions from the same sales person. I may even take my car elsewhere to get serviced and cancel all the contracts that I have at this dealership.

Everything that they said that they would charge, there it was. I appreciate all the effort and how…read morethey checked on us. The only negative was when you run out of mileage and we had to keep buying miles. However, when we renewed, we just upgraded our mileage plan so we wouldn't have that issue again. We actually have two cars now. We love it!!!

This is the worst company in Charlotte NC to lease a car from. They charge a membership fee. I was…read more1 day late paying the $250 fee. I was never made aware that this had to be purchased. So they took my payment after only 2 weeks of having the vehicle. Then they sent the Repo man & a Sherif to my mother's house. Took the $250 fee. Did not refund my membership fee. Asked me to return the vehicle. I didn't even have it a month but I paid for a whole month. Worst place ever!!!

Had to collect the service record for a recall and asked for my CARFAX report. Garrett, the sales…read moremanager, was very helpful and had everything emailed right away.

I've been a loyal Kia driver since 2015. And in 2023 I leased a Kia Sportage from Dutch Miller…read moredealership. I had a great experience and no problems....until now. My lease was up in May and I came in on March 21 to understand my options. The sales person was extremely helpful and got me into a new Sportage lease that day. The problems began when trying to get my registration and plates. The dealership said they would handle transferring my existing plates over to the new car. However that didn't happen right away. In April, I received a letter from the DMV stating that they had received notification that my insurance on the old lease had ended. When I called to talk to Dutch Miller about it, I was told that the "girl" who does the dmv work was out sick, but she would handle it and give me a call when my paperwork (registration) was ready. Late April, I hadn't heard back so I called again. She was still out and the finance person said he would find out what was going on and call me back the next day. Crickets..... I called in early May, concerned because my tags expired May 30th. I was told, they were working on it and should have something by the end of the week. I texted, I called. Finally yesterday (May 26th), Ali the dmv person called me to explain that they weren't able to get it taken care of because the DMV had put a hold on my plates. Here is the timeline as it was explained to me: March 21 - signed the lease April 15th - registration paperwork submitted to the DMV (by this time a hold was already put on the plate. May 26th - Spoke with the DMV "girl" and a manager. They were going to see if they could rush something through. Made an offer to pay property tax... May 27th - The manager called to say I could pick up my paperwork. So here I am, 3 days before my plates expire. I have to take a day off work to get my plates renewed because it's too late to do it online and the DMV still has a hold on my plates. Had they just taken care of things or given me enough time to handle it myself, I would have. At this point, once this lease is up, I will turn in my car and NEVER purchase from Dutch Miller again. I don't usually do bad reviews, because it's generally unfair, but I know that this is an ongoing problem. I can accept that things happen, but communication would have alleviated so many problems. I had to call and text repeatedly (enough that the receptionist knew my situation) because no one would return my calls. Dutch Miller, your back office is losing you money. Forget that it is costing you customer good will and reputation. It is literally pulling money out of your pocket, because I will never come back to Dutch Miller to satisfy my car needs and based on reviews, I'm not the only one.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte,…read moreand the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day.

we just bought an explorer from Angelo. He was very friendly and helpful. And we got a great dealread more

I just bought my Yukon Denali from Casey and she made the experience so pleasant and easy! She was…read morevery informative and helped us purchase from out of state. Will definitely recommend to anyone looking at a car at Williams Buick GMC.

Had a great buying experience with Gene! He is a super knowledgeable and personable, no pressure…read moresalesperson. I came multiple times to test drive before I purchased a VW SUV. Gene did his best to get me in and out in my time frame (I arrived shortly after the dealership opened and I needed to get back to the office by lunchtime) and the only holdup in the process was the amount of time the finance guy takes. The customer waiting area is stocked with snacks, a coffee machine, and there are computer work stations. I'm sure all of the salespeople are great, but I definitely recommend Gene!

My experience was both good and bad. First off the bad. I purchased a used 2011 BMW Z4. I was told…read morethat it went through their service department inspection and that no issues were found. When I received the vehicle(I purchased out of state, that's why I relied on their service dept. inspection), I had it PA inspected. They noted leaking front struts. I pulled the wheels to check them and saw oily sludge buildup on one strut and minor leakage on the other. These struts are adaptive and cost 750.00 each plus installation. I feel that I was misled and their is no way they would have missed this if they truly inspected it and noted no leakage on their report notes. I have attached pictures of the leakage, which were taken two weeks and two hundred miles since I received it. I am pretty sure that this did not occur since I received the car. Their response to my complaint was that it was sold as is, and no leakage was noted. I copied the owner and the service manager with their response, and did not receive a response from either of the two. On a positive note, their internet salesperson Sean, was a bright spot going through this process.

Quick, consistent, and top-tier service every time at Nissan on South Blvd. They get you in and out…read morewith no hassle. 10/10--highly recommend!

April 14 2021 i…read more brought a brand new Nissan kick SR for my Birthday. Thrilled to have a new car with no mechanical worries so I thought. Shortly after the dash board lit up like a Christmas tree on several occasions, only to be told it was nothing. The car was fine. As of today I was told the transmission is gone. I am of the senior age so I have had quiet a few cars and have never heard of a transmission going out on a car a little over 5 years. There was previously a recall on transmissions for 2020 Nissan kick, but I was told that my kick was excluded. I used my car for work so there is a lot of miles on it. I requested a Goodwill Service due to it being barely over 6 years. I was told No flat out. This was my first Nissan and most definitely my last.