Super polite and well trained staff! Glad for the Victory network ninety day warranty for a…read moreseriously expensive thermostat job on my 2018 Camry Hybrid but! The scheduling and time wasted is a problem. I setup an hour for a Monday morning visit. This should've been a fast diagnosis, part run, and swap yet someone got the wrong part and after a lot of waiting I had to head back home and come back the next day. Hour one way trip again, and another rather long wait for a basic fix, I really wish they could network their service department across more areas to enhance the consumer experience and avoid wasting time.

I normally do not leave reviews, but after everything my family and businesses have gone through…read moreover the last several months, I feel other customers deserve to know my experience. I purchased a 2024 Dodge Ram 1500 expecting a dependable truck backed by a warranty. Instead, the truck spent months in and out of service at Victory Chrysler Dodge Jeep Ram Merrillville with ongoing unresolved issues. Throughout this process, I experienced constant delays, uncertainty, poor communication, and repeated trips back and forth to the dealership. Although a rental vehicle was eventually provided for a period of time, the overall situation created major disruption to both my businesses and my family life. What disappointed me most was that after months of repair attempts, I was ultimately informed they would no longer continue repairing the truck or provide transportation assistance, despite the vehicle still being under warranty and not functioning properly. Giving me a nonoperational truck back is so unprofessional, and disrespectful. As a business owner who depends heavily on reliable transportation for real estate, property management, and lawn service operations throughout Northwest Indiana, this situation created major financial hardship, stress, and disruption. This was the worst experience I have ever had with a car/truck dealership I understand repairs can sometimes take time, but communication, accountability, and customer care matter -- especially when someone's livelihood depends on the vehicle. Unfortunately, my experience left me feeling frustrated, overwhelmed, and unsupported throughout the process. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE IN MY ENTIRE LIFE!!!!!!!!

My dad had a great experience here, so I feel compelled to share it. Initially, after test driving…read morea Regal, something odd happened. He asked for a price...and the salesperson said he couldn't give him one. He said there were some new incentives coming in, so he'd have a price from his sales manager in 2 days. I thought that was incredibly strange -- so what, if my dad wanted a car that day, they wouldn't sell it to him? So two days pass and the salesperson calls. All I'll say is the offer he gave my dad was excellent. I had done my research on True Car, so I knew what he could expect in the way of discounts, and their first offer (albeit after two days) beat what I expected. The car ended up being too cramped for my dad's liking, so he went another route, but the lack of pushiness from the salespeople was really refreshing. They were very polite and professional through the whole process.

Service Department is so rude and dry I would not recommend this dealership I spoke to a man a few…read moredays ago he was so rude it was aggravating. Customer service is not a priority here I was speaking to the receptionist she just transferred me to one of the rudest men in history. Do Better and train your team

The service department is a joke. There is no honesty or integrity at all. Our 4 month old…read morebattery kept dying. We had it jumped by AAA. They said the alternator was in great shape. We brought it to Nissan to see if there was an electrical parasitic draw. They checked and said no it was the alternator to the tune of $2300.00 and a clamp was needed for $300.00 - with tax and fees the total bill was $2934.00. I told them AAA said alternator was fine. They disagreed. Long story short I picked up the car and took it to a mechanic. Come to find out alternator was in great shape. The problem was a bad cell in the Die Hard battery which is under warranty. They are swapping it out for a new battery at NO CHARGE. Free diagnostic testing. RUN from the service department!!!

We purchased a new 2022 Rogue from Southlake that has the lifetime warranty. I am pleased to say we…read moreare in the process of trading it in on another car brand. Vehicle was fine but dealing with Southlake Nissan was terrible. The warranty is scam, change brake fluid at 20,000 miles and spend three hours for an oil change so sales can badger you about buying your vehicle if you purchase a newer one from them or finance the inflated routine maintenance. The real eye opener was when we finished the deal to trade in our Rogue. Instead of my wife saying she's not looking forward to a payment again, it was "Thank god I don't have to go to Southlake Nissan anymore".

Shant Taroyan was very helpful. we told him our budget and helped us out. we didn't expect to…read morewalk out of here with a "NEW" SUV W/bells & whistles @ and affordable price and we did

I purchased a new 2025 Chevrolet Silverado from Chevrolet of Merrillville on October 17, 2025, and…read morethis situation is STILL not resolved months later. I flew from Virginia to Indiana to pick the truck up and what should have been a straightforward cash purchase turned into an 8-hour ordeal at the dealership. Before traveling there, I specifically asked whether I needed a cashier's check and was told I did not. Once I arrived, they suddenly did not want to accept my personal check and also refused to accept a business check, which is ultimately why the purchase had to be completed in my personal name instead of through my company. The problems continued after the sale. There was a major delay getting the MSO/title paperwork, which created registration issues, and I paid $2,455.35 in Indiana reciprocal sales tax at the dealership only to later end up paying Virginia sales tax again because the credit could not be properly applied. I eventually had to file a complaint with the Indiana Attorney General Consumer Protection Division. The dealership's attorneys are now blaming the title/entity structure, despite the fact that the dealership itself refused to accept the business check that would have allowed the transaction to be completed under the business name in the first place. At this point I've spent months dealing with paperwork, DMV issues, tax issues, and legal correspondence over what should have been a simple truck purchase. If you are buying from out of state, especially as a business owner, I would strongly recommend getting every payment, title, tax, and registration detail in writing before making the trip.

Definitely not the straightest group in the bunch. Took my car in to have a tech bulletin taken…read morecare of. Repaired it, supposedly. Got the car and still didnt work. Then they stated they could continue to have their "master tech" look at it and diagnose it for a fee as they think it's electrical. Come to find out after researching online theres a small part that the wire breaks on. Well low and behold the plug was already disconnected and they are the only ones to touch the car. Would not recommend.

If you're looking to buy a part from this dealership, do yourself a favor and call around to other…read moredealerships before buying anything here. I was quoted over $1,000 for a headlight, which seemed ridiculous, so I called a few other Honda dealerships. Every single one quoted me around $700 for the exact same genuine part. Not sure how they justify charging hundreds more, but it's definitely worth shopping around before you overpay.

Absolutely the best and most trusted dealership in northwest Indiana. This is now our 6th Cadillac…read moreand 4 from Schepel. Always the Very Best in Customer Service. The Sales Manager Gabe, Josh our Salesman, and John in Finance, are the very best and knowledgeable. You are treated like family each any every-time. Sales is an important part, but it is the service department that you have all your interactions with, see Keith. Excellent in his position! You will be well taken care of....

Poor service department , my car was there a month before they gave me a quote of 12K for a rebuilt…read moreengine that was under warranty. Thats right my out of pocket was 12 K besides the $11,700.00 Auto shield was providing.

Scheduled a basic oil change and inspection…read more My wife and I were met with friendly service advisors and we were given a free shuttle to breakfast and back. Unfortunately, that is all the highlights of today's service experience. After being checked in, I requested that all communication be sent via text msg. This did not happen. I received numerous calls from the new advisor and when I called back I got someone else's voicemail (presumably someone doesn't work there anymore). There seems to be a real disconnect between the advisors and the shop. After returning to the service department, we were told it would be 2-5minutes for the truck to be completed and pulled around so we could leave. 30-40 minutes later, we found out that the oil change was not yet completed because they were out of my specified oil (5w30). After 10 minutes passed I inquired again about the progress on my truck. There was another helpful advisor that said he thought he saw an oil delivery on the counter behind him. Sure enough the oil was delivered and my advisor was not informed. Finally, the oil was added and we were allowed to leave. When we got home, I looked under the hood and noticed they didn't even fill up my windshield wiper fluid which is less that half. It was really disappointing experience today and I hope they iron out their issues.

DO NOT BUY USED CARS HERE!!!!…read more I have been slowly putting money away, just turned 52 years old and have never had a car note in my life and plan to keep it that way. Ran into Nick the salesman who was polite and courteous as all hell and this review should not affect him whatsoever. I see a ad on fb for this 2017 jeep grand Cherokee with 125,000 miles on it, I call nick answers and says cool we'll see you tomorrow. Come in wife takes it for a drive and loves the way it drives. Fill out all the paperwork and pay close to $11,000 all in $100 bills. Have to wait for title to register and plate in Illinois. After a couple days of driving it wife says gary my heat ain't working. It's blowing cold so I grab a jug of coolant and fill it up ok maybe it's low. Week and a half later same thing. Ok now we got a leak or worse. So I scope the water pump and see no moisture around there and fill up coolant for the third time checking all the hoses. Squeezing make sure when under pressure it's not spraying to no avail. Kinda forget about it until 10 more days needs more coolant. Decide to call around and get a diagnosis from a shop. Told bad head gasket but I don't want to believe a company as big as Toyota of Merrillville would sell me a vehicle with a bad head gasket. 2 weeks later (had to make appt) I get into the 2nd shop and they don't repair them but diagnose them in black and white a multi million dollar car company screwed the lil man to make a buck. They can afford to eat something like this, understand I bought as is with no warranty implied but the fact that yall even put this on ur lot at such a high price when it should of gone to auction is absurd! So take note if you got a pos and bring it to this place just realize they gonna rake someone like me over the coals and overcharge them for it without doing any repairs outside a oil change and maybe tire rotation. I wouldn't send my blind sisters ex husband here whom I hate! This place just has a deceptive practice and will be contacting attorney generals office because if they topped off the fluids and didn't see the additives in coolant floating then they put it in there. And now after investing $11,000 in a vehicle now I gotta spend another $3000+ fixing a head gasket and hope the head or pistons aren't warped. This place is PATHETIC!!!! Owner should be ashamed of himself if I had the money id rent a billboard right on hwy stating they sell cars with bad head gaskets I'm sorry this is so long winded but I needed to get it all out and if I can stop even 1 person from being ripped off like I was then it will all be worth it!

I stepped into this dealership frankly because I wanted to pair my phone with my cousin's car, who…read moredrives one of your top of the line vehicles‼ Shelby Ruiz and Matthew Dotson are stellar professional employees who are so full of knowledge and hospitality that they have me considering seriously purchasing one of your vehicles‼ Shelby and Matthew just schooled me on everything Acura‼ These two professionals are going places in this industry. If you need any service done on your Acura please bring your car here or if you're looking to purchase a new car, they have what you need, want, and possibly even desire‼ Muller Acura of Merriville, Indiana where professionalism, integrity and care meet‼ I guarantee you, you will not regret it‼

My experience was excellent. Jaylen was curious and professional and the work was completed…read morepromptly.