I recently had a dreadful experience at JD Collision Express located at 121 Garner St, San Antonio, TX 78237. My 2019 Honda Accord required repairs due to hail and wind damage, along with brake system issues caused by flash flooding. The ordeal began with my daughter dropping off the car and communicating my request for contact upon damage assessment. This was the first of many red flags, as I never received a call, email, or text regarding the assessment. When I finally reached out to their representative, Alex, I was met with a lack of automotive repair knowledge. To make matters worse, the estimate had already been submitted to Progressive insurance without my consent or review. A second red flag emerged when I asked for a review of the repairs planned for my vehicle. During the meeting, the JD representative asked me to identify damages myself by circling them on my own car. This left me flabbergasted - I was essentially asked to perform their job for them. While marking the damages, the representative expressed uncertainty about whether these were storm-related and promised to confirm with Progressive's coverage. The third red flag manifested when my Honda's notifications alerted me about excessive speed and hard braking. I promptly informed Alex, explaining that my car was being driven improperly. Shockingly, his response revealed that it was common practice for them to drive customers' cars in such a manner - an unacceptable and concerning revelation. The fourth red flag was raised when I discovered that my car had been driven to a separate hail damage repair shop. To my dismay, I received notifications that my car had reached 83 mph for a minute and then experienced a sudden, aggressive brake on a short road segment. This strongly suggested that someone had been mistreating my car, especially considering it has a turbocharger. When I brought up this issue with Alex, he promptly shifted the blame to a subcontractor. My concerns escalated further when I called for an update on my car's status, and Alex assured me it would be ready at 4, only for it to remain undelivered. Another representative, Pablo, took over and, astonishingly, dismissed my complaints about unauthorized joyriding that had added over 80 miles to my vehicle. He dispassionately stated that their recklessness was not his concern. Upon inspection, my car was returned covered in dirt, obscuring my ability to verify if all repairs were completed satisfactorily. Upon arriving home, I was horrified to find that my Honda badges were missing, the final blow to my already disastrous experience. In conclusion, I vehemently advise against utilizing JD Collision Express for your repairs. My appalling encounter with their ineptitude, disregard for customer concerns, reckless joyriding, and apparent lack of professionalism has left me utterly disillusioned. Don't allow your insurance company to lead you astray by recommending this establishment. This has been an utterly disappointing and infuriating ordeal that I would never wish upon anyone. read more

I recently took my car there due to being rear ended. The staff in the front office were the best. They were very knowledgeable and answered my extensive list of questions with speed and thorough answers. They definately know their stuff. My service writer Dillon was out of this world. He kept me apprised of the progress of my vehicles repairs and even sent me photos. Now if that isn't amazing customer service, I don't know what is. The facility was neat and clean and didn't smell like a repair shop!!! And, to top it all off, I had a rental car and they called them upon my arrival to come pick me up and when I came to get my car they allowed me to leave the rental car for the rental car company to come and pick up. This was by far the best repair experience I have ever had. They took care of me as though I was family. Not the kind of service you find in many places anymore. I give a shout out to the whole team and HIGHLY RECOMMEND this location for all your automotive needs. Thank you for putting my Dodge Charger back together and making him all handsome again. GREAT JOB!!!! Y'all are the best! Although I hope to not have to come back, but if I do, you are the only place I will go. I will refer ALL my friends in need to you. Keep up the great work!!! Thanks, Dillon!!!! read more

I got into my first small accident last week and the other person's insurance covered me to go JD collision, throughout the time my car was there Dillon kept in touch with me, it made this experience relieving and easy, my car was ready in 3 days. I also had to get my tailgate light replaced due to the other insurance not covering it and they worked with me so I didn't have to pay a crazy amount for it, they're extremely understanding and helpful, and last they cleaned my car! I work crazy hours and hadn't had a chance to get my car washed before taking it but they took care of it and for that I am grateful , they did an amazing job! Thank you JD staff for everything I definitely recommend this place! read more

I was in a car accident in early February. When SAPD told me that they would tow my car for free, the first place I thought of was JD Collision Express. I was asked to come on by and they gave me an estimate of repairs and time frame. They did a pre and post operation check on the vehicle to ensure that I was driving a Texas Road Safe vehicle. I liked how they kept me informed of the details and of any changes. The team treated me like family, not like other places who treat you like a number or wallet. JD Collision Express has done more than earn the respect of this retired veteran. If I am in another accident, I'm taking my vehicle right to them, no questions asked. read more

Took my vehicle to J. D. Collision and was very impressed and satisfied with the repairs that were done. Robert was helpful and kept me well informed on the progress of my vehicle and when it would be ready. Everyone was so polite from time I dropped off vehicle up to the time I had to pick it up. I also had a problem with transportation to pick up vehicle after repairs and Robert the manager of J.D. collision send one of his Porters name Alex to get me at my job. That was just an awesome thing they did for me and I'm grateful for a job well done from all the staff at J.D. Collision. read more

Went here to get my Honda Accord fixed from a dent in the fender with minor paint chips. The staff worked quickly to get me an estimate and start repairing my vehicle within the hour. They answered all the questions that we had and had my car back within 24 hours! The waiting area and bathrooms were extremely clean and comfortable. I will have no problem referring others here! Hopefully I can drive better to not have to return! read more

JD Collision Express is the best! They go above and beyond in their service. They are professional, courteous and very friendly. They exceeded my expectations and I am very happy with the amazing work they did on my vehicle. They have a great work ethic, they guarantee all their work. I highly reccomend them if you are looking for a good and honest auto body shop who does outstanding work. read more

The guys at J.D. Collision Express did an amazing job on my 2014 Lexus CT200H. Not only did I get the vehicle back in 8 days (6 business days), but it looked brand new! Fast repairs, courteous service, and top notch work. I highly recommend J.D. Collision Express! - I've included an accident pic, and an after accident pic. Thanks! -T read more

I have used JD Collision several times and they never fail to satisfy. The attention to detail of not only communication with their customers and the work they do on the vehicle you entrust then with is second to none. I wood never take my vehicles to anyone else. Juanito and his entire team or simply the best in the business. read more

Jesse ayon! went above and beyond for me, he check up on me while I was in a rental gave me detail as far as the repair on my truck, was very easy to talk to, actually cared about my situation and for most was very nice and understand... cause of him I had a great experience thank you! Owner of a Ford F-150 read more

The staff is friendly and professional. I had damage to both passenger side doors and my rear quarter panel on my brand new Ford Escape. My repair rep, Jesse, was awesome. He kept me up to date on my car's progress and, in short time, had it back to me looking like brand new again. Great job! read more

Best body shop I've been too. Very helpful informative the staff is great and they really went above and beyond on my vehicle. Very trustworthy people. Would give 10 stars if I could I am very satisfied with their service they provided me. read more