DO NOT HIRE THEM. They were installing a rented hot water tank through unitil . Additional plumbing…read morewas needed not covered by unitil so they told me what had to be done to bring it to code. I told them I have a licensed plumber who does work for me normally as I knew they would most likely cost a lot more than my normal plumber. I asked roughly how much it would cost to do the small amount of work needed. I was told by the tech around $200 but he said he couldn't give me an exact price, so I was comfortable as I thought it was fair and anywhere around that price I was ok with just to get it done. Almost 2 weeks later I get an invoice of $798.05 4x what I was told it would most likely cost. I called and spoke to them on the phone and they agreed to take off 10% of the most likely 40%+ mark up on materials. I was only requesting they take off the mark up on materials as I would never had used them had I thought it was going to be $800 where I would have most likely got that done for less than half what they charged. Their tech told me something I trusted and honestly would have been ok even anywhere near what I was told.

Our family has been using Croteau for decades for both plumbing and heating. Great communication…read moreand service. They've also managed to keep our 50-plus-year-old furnace running great!

We had water in our basement and trouble with the toilets so figured it was a clog. Called on a…read moreSaturday morning just before a major snow storm, so very anxious to get it fixed and not heard back from a couple phone calls to another number. So glad they were the ones to get back in touch! Kaiden was on it immediately, found the clog, took care of it and we were back in business in less than an hour. We could not recommend this business highly enough!

Had to have the pump in my basement bathroom pump-up tank replaced. While the job was eventually…read moredone, there were a number of problems. First, the tech misquoted the pricing (three times) on his way in - by several hundred dollars. I found this out being handed the bill on his way out the door - 'I made a mistake'. When taking the tank apart, broke most of the PVC connecting to the septic tank. It was all replaced, so I guess I got some of my money's worth, but they were unable, for some reason, to remove one of the tank cover bolts, so they just spun the cover around on that one bolt. We won't know until warm weather if they were successful in properly sealing everything back down. The entire area around the tank (my utility room) ended up literally soaked in septic tank water. The removed pump was deposited in the middle of the floor. (At one point, they wanted to walk a bucket of vaccumed up septic water through the house to dump it in my upstairs toilet.) There was no care taken to protect carpet in the process of removing any of the old (septic) materials out of the basement. There was no effort made to dry or disinfect the utility room at all. The second reason for the call was a clogged sink drain upstairs. We provided access to the cleanout downstairs. When the pipe was finally snaked, the resulting black clog coming out of the cleanout missed a waiting trashbag, and was deposited on the carpet, splattered in a living area. There was no protection used on the floor at all. The tech said, 'I sprayed cleaner on it, it will dry with no stain'. It took me personally two hours plus of cleanup work to remove the mess they left. I also spent another hour or so disinfecting the utility room. With their own photographs for evidence, I still had to make a number of calls to get the attention of their office manager, who finally agreed to a small refund to cover my time. This ended up as a bill of around $2000. Although the work was 'performed', apparently the concept of customer service has been abandoned in our current culture. I couldn't help feeling like they thought I should have had no complaints. I had a bunch, and frankly the $250 compensation off the final bill was still insulting. Overall, a horrific experience - I would not recommend this company to anyone, for anything, thanks.

We recently had a 40 g lp water heater tank replaced, and a taco break valve and water sensor…read moreinstalled for future possible emergencies. John delt with a wild week previous to the one he did the work on. He remained professional throughout the process even though his personal life had numerous curveball thrown at him. He was on time, he communicated good from start to finish, and the work was done in under 2 hours. Not only was the work completed in a very clean manner, but he even put after thought of putting tank up on small blocks because it was in a tray now to catch leak water. By putting the tank on blocks, it allows future service to be completed on unit without having the panel and pipes in an inaccessible spot. This was a great touch, and one you get with a professional not at his first rodeo. Thank you TopNotch, our shower are toasty hot again.

Great service! Friendly, polite , honest and prompt. Wonderful home town local business. I highly…read morerecommend. Military discount too

I hired Vinny based on a previous Yelp review from Bobby W. At first, he seemed professional,…read moreclean, and well-presented, so I trusted him with the job. Unfortunately, the experience turned into a nightmare. A lot of the work appeared to be done by people who did not seem licensed, while Vinny himself was not hands-on and did not appear to personally check the details. There were serious quality problems, including leaking pipes. His crew also repeatedly left the job site messy. The biggest issue is that he took 50% payment, but the work did not pass rough inspection. He then walked away and left me in limbo with unfinished work and the burden of finding someone else to fix it. Based on my experience, I do not believe he has credibility, and I would strongly caution anyone before hiring him.

I have hired a lot of plumbers over the years. I own a real estate brokerage so I work with a lot…read moreof tradesmen. Vinny is the kind of plumber. I would be happy to have work on anything I am involved with. Many plumbers are dirty can be grumpy and are not great at communication which I can't blame them for they have a difficult dirty job. Vinny is communicative, driven professional, kind, and effective. He has been able to quickly diagnose problems Offer a few different options for solutions and set expectations well. He has been punctual is clearly passionate about what he does and I feel very good referring him to friends and clients. Especially if they don't know anything about plumbing because he's very good face-to-face. Having a good network of referrals is vital to my business and as far as plumbers go, I have no problem, putting my own reputation alongside his every time I give his name out

Had my heating system partially break down in Nov 2025. Had a friendly service technician come by,…read moregave me some options for repairs, and told me I had to pay half the estimated cost to get the parts. I was emailed a receipt immediately from his phone while he was in my house, so I assumed everything was above board. Waited several weeks after the cash was checked, made multiple calls over several months asking for updates with the response that "someone would get back to you soon." Sent two emails with the last one asking for my money back, still haven't heard anything. Notice the owner of the company responded on here once a few years back and that someone had a similar problem just last year, including a technician asking for half the payment upfront. I tried to be patient and was willing to hear them out as to what could cause a delay but I can't do that with zero information, so I decided to share my experience publicly. (Note: I don't know why Yelp is saying I live in CA, I live in MA.)

Mike showed up on time. Told me my options with a kitchen fauset. Elected to go to Lowes and…read morepurchase it to save some $. Said he would return the same day to install it and he did. Very professional and quick. Satisfied with the job he did.

I recently had Todd owner of Schuster plumbing and his long time plumber Gary; do an emergency…read moreresponse; on a major drain leaking into my cellar and they were great; a quick resolution and repair. Thanks, Todd.

These guys are the best. Todd and Gary are extremely prompt and helpful. I can't believe how…read morequickly they were able to come out for our most recent emergency. They are so reliable, easy to work with, and expert at what they do. We are so incredibly grateful for their help at very reasonable prices, especially for such speedy service!

Had an issue with my HVAC. They were very responsive and were able to squeeze me in that week. They…read morewere very professional and communicated very well. Would use again!

Ferguson Plumbing and Heating has become my go-to whenever something goes sideways at home. From…read morethe first conversation to the moment the work was wrapped up, everything felt smooth, professional, and genuinely reliable. What impressed me most was the way they handled the whole process. They didn't just show up and start working -- they took the time to listen to what was going on, asked smart questions, and explained the real options. That level of clarity made it easy to decide what needed to be done without feeling overwhelmed or upsold. The technician arrived right on time and came prepared, which already set a positive tone. The repair itself was done efficiently, but not rushed. You could tell they weren't just patching the problem -- they were addressing it in a way that feels built to last. Every step was explained clearly, so I always knew exactly what was happening and why. What really stood out was how respectful and clean they were while working. They treated my home with care, cleaned up afterward, and checked to make sure I was satisfied before leaving. It's those little touches -- follow-up questions, checking on details, making sure everything was working perfectly -- that made the whole experience feel thoughtful rather than transactional. If you're looking for plumbing and heating service that's dependable, knowledgeable, and genuinely focused on doing the right thing, Ferguson Plumbing and Heating delivers. I'll definitely call them again when needed -- it's five-star service done with skill and integrity.

We had a problem with our heating system and needed a a new circulator pump. The company sent us…read moretwo excellent, professional and friendly technicians who did an amazing job...Arden and David!!! They did an great job and left our basement in pristine condition. So very knowledgeable and explained every detail. We also had the pleasure of meeting Sam a few weeks later on a follow up visit and he was so friendly and amazing also. We highly recommend this fabulous company!!!

We just had a mini split installed in our new sunroom. Eric came out quickly and early in the…read moresummer to give us a fair quote And we were able to schedule our install easily. The installation was done this week by John and Sam( I think). The guys were here two days, starting early. They were friendly and professional. They seemed to work really well together and worked happily And pleasantly. They protected my floor with a drop cloth and cleaned up well when they were done. They were responsive and returned quickly after the electrician's part to turn on our new unit, check its function, thoroughly explain its operation, and answer all of our questions. I would use this business again if the need arises and I fully recommend them.