Royal Flush goes above and beyond. Their communication and loyalty to their customers is refreshing compared to other local businesses'. They've been there to help my grandmother on the spot with her water when her husband passed away and they've helped me with my first home anytime we've run into a plumbing problems. The value of the company goes far beyond plumbing! There is no one I trust more to call! read more

We got home from a brief business trip and.... no heat in our home. Yikes! Royal Flush managed to squeeze us into their full schedule and made it up our hill on the same day, and then got the heat going. A very good thing for us in the January cold. Many thanks, guys!! read more

Zack and Shayan were awesome, professional and punctual, very happy with my new water heater and propane supply . The Royal Flush guys provided great customer service as well. Mark, Lunenburg read more

I was extremely impressed by the quality and care of the work they did. They were great. I got the full treatment. Full bathroom remodel. Frkm beginning to end top notch work. Would recommend them to anyone. read more

I would not recommend them to anyone. We had an appointment between 10-12 on a Monday. I stayed home waiting and they did not show up until after 2. When they got here, they did not even apologize to me for being so late. The guy Zach walked in my house and said "so what am I here for". He seemed so unprepared and unhappy to be here doing his job. Through the entire service they were really unprofessional. They then charged us HUNDREDS more than they told us it would be for less than an hour of work. Will definitely not do any more business with them. read more

Zack has always given us timely responses and great service of our two air conditioners. With the most recent one which repaced one we had, he and his wife worked well after dark to complete the installation without having to come back the next day. I won't consider using anyone else! read more

We were having ongoing issues with our power venter from the day we bought our home. We had a couple different companies take a look at it & one that "replaced" the power venter. When that power venter failed a year later (in the middle of winter of course) we were furiously trying to find someone that could help. That's when we found Royal Flush & Zach! Royal Flush was dedicated to helping us out, driving through the snow for emergency visits, and making sure we had heat. Zach and his team were straight forward and honest about the issues we had with the heating system and the recommendations for resolving them. We eventually had a chimney system installed as a permanent solution and have been happy ever since. We have had Royal Flush come back for other general maintenance of the system and completely trust the work they do. I highly recommend them if you have an oil heating system. read more

Called them around 9pm for a burst/frozen pipe issue. They picked up directly when I called. No answering service that would relay my message and then I'd wait for a call back while water poured out my pipes. They said I was outside their service area and were up front about cost to come out. But I was able to text photos and video of issue and they said they could fix it tonight and would be there in an hour. They were, and it is now fixed. Rates for being outside service area was a little high but by all means fare and they were upfront with costs so there were zero surprises. Husband and wife team that showed up and they couldn't have nicer. Paid with check and was immediately sent emailed receipt. Very professional. Hope I don't need their service again, but would use if I had to. read more

Came to my home to replace shoddy plumbing in a recently purchased home. They were easy to work with, did great work at a reasonable price. they cleaned up all materials and gave me some great advice as well. I highly recommend Royal Flush Plumbing! read more

Terrible customer service, pretty sure the "technician" took parts from my furnace, been pissing through oil since I had them come "service" my furnace. Left the place a mess, said they were going to come back to finish fixing my furnace and never did. Will never use them nor recommend them again. Now my furnace is malfunctioning and I have to have someone who actually knows what they're doing come fix it. Don't use this company. Waste of time and money and they'll probably just make your problem worse. read more

We had a sewer pipe that break and was leaking. I called these guys and Zack called me back pretty quickly and said this was an emergency service. He called and rescheduled some jobs so he could send his crew here and take care of it. They were super quick when they came in, cleaned everything up for me, got rid of the old broken pipe. So incredibly nice and professional, I found my plumber for life! read more

I'm in the process of buying a foreclosure and wanted to inspect the plumbing. So I called Zach, what a personable guy, to do an inspection. He showed up around the time that we discussed and talked with me to get a sense of the property. Afterwards, we started to walk around the house and visually inspecting the pipes and surrounding areas. When we were done, we spent a little more time talking about what I should do and gave me some tips. The thing with foreclosures is that any inspection you do, it's only informative for the buyer. If there are any repairs needed the bank isn't going to fix it but Zach would still write a report for you. I'm happy that I called him. read more

Royal Flush is terrific! My contractor hired them to do a bathroom install, but I found Zach to be so knowledgable and professional that I had him install airconditioning, a new boiler and a new water storage tank. I was nervous about spending so much money, but glad I did because our house is in terrific shape as we head into winter - and my heating bill is way down! There were a few glitches along the way (which is par for the course in installations) but Zach and his guys were always available, very quick to fix any issue, and incredibly patient will all my questions and concerns. With service like this, we'll be customers for life! read more

I unexpectedly found myself needing a new furnace. Because everyone is so busy with furnace repairs in the winter, everyone was booked for a week. I had no heat, 2 young children under 7, and I was facing a 27 degree night. Zack at Royal Flushing changed his entire schedule around to ensure that we could be serviced the very next day. When recommending a furnace to purchase Zack didn't try to up sell us, but rather took time to talk to us and find a furnace to meet our needs. Not only that, but he was able to price shop a little and got us a better deal in the furnace than originally quoted. Zack's work was quick, professional, and very well done. His kindness and compassion for our family is so very appreciated. He treated us like a family, not just another customer. I highly recommend Royal Flushing for your heating needs. read more

This company is great! My plumbing needs have been few and far between. I"ve used them twice about 15 years apart. The 1st a routine shower valve replacement (which is still working great) and today for an emergency mainline repair. For the most recent work, they have me an estimated arrival time and then called with an arrival time update when they were on the way. They arrived at the estimated time. The two plumbing technicians were freindly and courteous. After analyzing the situation and effecting the necessary repairs I had my household water service back on. My experiences 15 years apart were totally satisfactory. That plus their fair prices deserve 5 Stars read more

They completely scammed me, lied to me, wouldn't call me back, and all AFTER I paid them. I had to file a dispute with AMEX to get my money back. AVOID. read more

I have a two-family house and live out of state, so it's super-important that I have servicepeople I trust. Zac and his company have been my go-to plumbers for almost five years now, and they've never let me down. From small repairs to large projects, Royal Flush gives honest, accurate estimates and does the job quickly. Zac just replaced a gas boiler for me and came in less expensive than every other estimate I had. He came out to try to restore heat in the middle of the night in sub-freezing weather, gave me an honest estimate an hour later, which no other company could match. The work was finished quickly, cleanly, and since I could not be on-site, Zac provided me with photos of each step of the process. Zac and Royal Flush are trustworthy and honest, and truly put their customers' needs first. read more

My husband and I are getting bids for a new furnace for our home. You would think that would be a good job for a Plumbing & Heating company and that they would want the business. WRONG. They never showed up for their appointment, my husband stayed home all day waiting for them, and not even a phone call. That is RUDE. Crossed them off the list right away. read more

Horrible customer service! Called at 6am because we had no heat...said they would be out between 10 & 12...1:00 came and still no plumber! NO heat and it was 35 out!! No stars from me!! Had to pick one star just to post review. read more

An owner and a crew that cares about their work, reputation and the customer. Had them out once for some maintenance and again later for an emergency job over a holiday - great work and attitude. Nothing better than craftsman who care greatly about their work. read more

This company overcharged me for replacing a water heater that was under warranty with their company and will not return my calls! Zack also told me he would be back to remove the water heater from my home...but that has not happened. I have repeatedly tried to call, but Zack's cell phone will not accept messages because it is full. I have left messages with the company's service that have gone unreturned. I have called his wife, and been told he will call me back, or my messages have been left unanswered. RUN from this company!!!!! Do not do business with them. I told Zack right from the start to return my money!!!!! I have reported to the BBB. Please do your research!!!!! read more