Do not trust this company. We are long-term, loyal contract customers with a service contract who…read morepay a monthly fee for routine maintenance throughout the year, with the expectation that they would prioritize us in an emergency. Instead, DeWolfe Plumbing completely exploited our trust, price-gouged us, and has spent weeks dodging our calls. Our furnace suddenly failed on a day temperatures climbed into the 90s. When we called, we were told that the earliest they could come was in 2 days when we had our originally scheduled maintain visit and they would change the service call to a problem resolving call and will reschedule the service for a later date. A technician named Brendan arrived. He spent almost his entire time on the phone with his superior. On that supervisor's advice, Brendan claimed a part (fan motor) had failed and that replacing it would cost roughly $2,000. Because we trusted this company as regular clients, we took them at their word. Before leaving to pick up the piece, Brendan asked me to sign an authorization for $2,300. I explicitly asked him to share the official parts receipt and detail breakdown with me. He agreed without objection. Relying on his word and the company's integrity, I signed. The moment the part was installed, the transparency vanished. Brendan refused to provide the receipt on-site, claiming it would be emailed to the email on file. Hours later, we received nothing but a flat invoice for $2,300 labeled "parts and service" with zero breakdown. We took matters into our own hands. We contacted the local suppliers and consulted independent HVAC and plumbing professionals. To our absolute horror, we discovered the part costs a mere fraction of what DeWolfe charged us. The markup wasn't just standard profit--it was an egregious, predatory overcharge. It became immediately clear why they refused to show us the actual store receipt. When we attempted to resolve this: * Victoria in the office was incredibly rude, dismissively stating that they "had a signature" and basically telling us we were out of luck. * Devon, the Service Manager did not help resolve the above. The details of the part sent to us are unverifiable from a local supply shop from which they buy the part. A signature obtained under false pretenses and broken promises of financial transparency is not a blank check to rob loyal clients (this is exactly how we have felt) WARNING TO ALL CONSUMERS: Do not let DeWolfe Plumbing into your home. They are deceptive, and pocketing thousands via outright price gouging. Be advised that due to your absolute refusal to provide an itemized receipt, the true manufacturer part number for our records, or a call back from management, we are actively filing formal complaints and seeking investigation from the following regulatory authorities: 1. The Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) 2. The Massachusetts Board of State Examiners of Plumbers and Gas Fitters (under the Division of Occupational Licensure) 3. The Office of the Massachusetts Attorney General (Consumer Advocacy & Response Division) We will also be submitting our full documentation, call logs, and the supplier's true part pricing to the Better Business Bureau (BBB).

Where do I start. The guy they sent Mike C. Seemed like your honest older plumber guy... but was…read morenot. The more I talked to him the more he seemed like he did not have my best interest in mind. He just threw out 5k price for a new Natural gas water heater which seemed arbitrary andvery high, but told me that was what was in their price book. He had no customer service skills what so ever. He would not tell me and pretended to not know what brand of water heaters they used. He said he's been doing this for over 40 years and no one ever asked that question (really). I asked him when was the last time he spent 5,000 and didn't know what he was buying. Then he said Rheem, after more grilling. I can buy the same Rheem natural gas power vented WH at HD for 1,399 retail. So add $3600 hundred and you have the DeWolf installed price. It's a ridiculous amount of money to install a water heater. This is a routine replacement with easy access. I felt I was being taken advantage of because I'm sitting here with no hot water. The power vent pipe needed to be replaced to meet code , he said it was about 15 feet for which he added a whopping $500, again just arbitrary with no cost justification. I had another company out, which was very good and had been in the area since the 1970's. They were straight up no games gave me a quote from text messages and pictures. I got a better water heater and saved over $1100.00 off the "TrustDeWolf" price. The guys were here and gone in 2.5 hours I would name the company but probably shouldn't. They do all the new venting and added another carbon monoxide detector needed for inspection. No more DeWolf for me. I had DeWolf out once before for a heating issue, I knew it was a high price but we were in a pinch and I had nothing for comparison being just parts and labor. They get you by charging $250 for the service call and diagnoses and then your on the hook, unless they do the work and take it off the inflated bill. Never again! Please, please get other quotes before using these people. By the way, I should say the HD quote was just over $3000 but I decided to go with the long time well reviewed Worcester company instead.

Eric is the head of this Family owned business, and his values and business acumen will always be…read morein the forefront. Reliable, dependable and honest are most noteworthy... on multiple occasions I've needed their services and they have always performed higher than expected. Highly recommend for residential and commercial!

After many incorrect orders and installations for a new bathroom despite clear instructions, months…read moreof no communication, ghosting, no shows and a refusal to settle an overpayment for materials not delivered, this is clearly not a recommended business.

Horrible experience. I was quoted $375/hour as an emergency rate and was told confidently over the…read morephone that my leaking pipe would be taken care of that evening. At that price, I expected preparedness and for the issue to be taken care of. When the plumber arrived, he looked at the pipe briefly and said he didn't have the required part and the supply store was already closed. No repair was started. They did not ask me to send any photos of the leaking pipe beforehand, which could have helped them come prepared. Despite this, I was asked to pay $300 for the visit. I was also told a receipt would be sent. Weeks later, I still have not received one. Charging a premium emergency rate creates a reasonable expectation of readiness and professionalism. In this case, the repair did not even get off the ground, and basic follow-through (such as providing documentation) has been lacking. The experience fell far short of what was promised.

Dave from Pi Piper came to do his yearly maintenance on our furnace (that he installed 4 years ago)…read moredid a great job, as always. While he was here we asked him to fix a few things if he had time. He took the time and fixed both issues. Dave is always pleasant and does an excellent job. We highly recommend Dave from Pi Piper

Insanely overpriced and not professional. Techs all work on commission so they are pushed to write…read moreup hefty invoices. 340 to spray out coils with a chemical - takes 8 minutes. 250 to replace a 7 dollar capacitor? 290 to replace a 10 dollar contactor ? 465 to remove and clean fan ? Unreal. Call an owner operated company. These massive corporations have massive overhead hence the massive bills.

I needed to utilize Control Point Heating & Air Conditioning to repair my broken air conditioner on…read moreone of the hottest days of the year. They had to order a special part to fix it. Kenny Brooks, a senior technician, was sent to my home to install it. This was an all day job since he had to take the old system apart, drain refrigerant, put in new refrigerant, and install the new part. He was marvelous. On his lunch break, he taught me about alligator bites and where to buy them in Shrewsbury. One more reason to love Control Point in Shrewsbury.

Horrendous experience. They came to fix my heating system. Charged thousands of dollars and didn't…read moreeven fix the problem. We were still without heat in December. We called another company who came out right away and solved the problem for a nominal charge. I complained to this company three different times and got nowhere. I feel truly robbed. The fact that someone can make you pay an astronomical bill but not actually fix the problem should be illegal!

I've been a facility manager for 25 years. I know how much things cost and what a fair price is. I…read morehad Basnett come to my house to give me a price on a VERY simple job, to replace an older discharge pump in the basement that the washing machine discharge flows into. The RETAIL cost of this pump is $340 and is readily available. I was given a cost of over $1400. Absurd. It's the cost of the pump (wholesale) plus 1.5 hours labor TOPS. Of course while he was there, he tried selling me on all these silver, gold, and platinum maintenance plans. I was still charged $129.00 just to be given a ridiculous price with no work performed. But that's the idea isn't it? The customer doesn't want to just flush away $129.00 for nothing so you're bullied into having them do it no matter how obscene the price is. By the way, just two years ago they were charging $69. Apparently that wasn't enough pressure for people.

Superb response in a day when most others said "leave a message and I'll get back after 5!. My…read moreshower head blew out! I can't wait. Another biz said leave a message and their voicemail was full. How do these guys stay in business? Call CL Meisner. They are the pros and extremely personable. Get er done!

Responsive, friendly and knowledgeable. I'll be using them again for sure. Good work!read more

Joe at Kaufman plumbing was a lifesaver when my hot water heater burst a couple of years ago. I…read moreended up getting an on demand water heater which they installed (beautifully, I may add), and I have been a happy hot water camper ever since. I also hired Joe to install the plumbing for a washing machine at my business, and when I recently had a problem with the water sensor required by my landlord, he was there the next day, troubleshooting and fixing the problem. Joe and his team are professional and responsive. I wouldn't call anyone else!!

We had a great experience with Joseph Kaufman Plumbing. After a dryer installation gone wrong (PSA…read moredon't purchase a gas dryer from Home Depot in MA- they tell you they will install it, but their drivers aren't licensed for installation), I called Joseph Kaufman Plumbing to see if they could hook up the dryer. They came out the next day (after apologizing that they couldn't do it same day) and installed the dryer in ~15 minutes. The service was excellent and the plumber was a super nice guy who was respectful of my home. Couldn't have asked for a better experience. I'll certainly be using Joseph Kaufman Plumbing for future plumbing jobs and would recommend them to anyone looking for a responsive and responsible plumber.

We are new to the area and the types of heating services. We didn't have hot water in the house we…read morejust purchased. We called Tyler and he came out the next day ( we were not living in the house yet) first thing in the morning! Very knowledgeable, professional, friendly, thorough, and didn't even charge us! It was an easy fix of turning a valve! We will definitely use for future projects and recommend him too!

I was referred by another plumber who was too busy. That alone says a lot about them. Tyler was…read moreable to come out the same day and give me an estimate. The estimate fair and the service and attention to detail was amazing. I will definitely use Black Dog plumbing in the future.