We've been using J. Mulvaney for years and have always had prompt, professional & excellent service. One experience in particular is noteworthy - We had an issue with a leaking pipe that went undetected by us for a week. Significant damage was done to a wood floor. J. Mulvaney immediately fixed the problem. They also recommended someone to repair the floor and the entire space looked better than it had prior to the leak. read more

We had an extremely concerning experience with Mulvaney. During a service visit, the technician removed a screw from our shower fixture, after which the ceramic handle/lever fell and shattered on the marble. The technician acknowledged the incident while in our home and advised that multiple components would require replacement. Management--despite never visiting our home, inspecting the shower, examining the damaged components, or witnessing the incident--subsequently provided an account that was materially inconsistent with what occurred and with what the technician told us at the time. Mulvaney also initially issued an invoice before later instructing us to disregard it. We have repeatedly requested clear documentation and information so this matter can be resolved appropriately. Instead, we have encountered an aggressive and defensive response from management, and we are now having to seek recovery for the damage through formal channels. Based on our experience, I cannot recommend this company. I would strongly encourage customers to photograph and document everything before any work begins and to obtain all findings and representations in writing. read more

I've had them do some decent work over the years, but they definitely employ some subpar dudes. Over a year ago, they did some work at my house. One of my toilets that was occasionally running was on the agenda. The plumber took a look at it and said, "Ugh. How attached are you to this toilet? They're annoying to work on," and simply refused to work on it. Well, I wasn't going to replace an entire toilet for such a trivial thing, so I waited. But after a year, it was running more frequently. I had another Ridgefield plumber come out, and they fixed it within the week. I say the week because they did have to order a part that was not common size. So Mulvaney may be good depending on who you get, but they apparently employ some lazy fellas. Be warned. read more

We called them while we were away because our cleaning lady called us and said the bathtub was backing up. They came while our dog sitters were home and changed the gray water pump, did they ask us? NO. Did anyone give us an estimate? NO Did they call to say what the problem was before changing it? Consult with us? NO Bill:$2400. I was angry but still paid the invoice. Today our bathtub is backing up again after 2 weeks, just as before exactly the same way. How is it fair? Where is the broken pump you claimed that was broken? This was not an ethical way of doing business from the beginning but I let it go because I didn't want the stress during holidays but now Im extremely angry and make sure everyone knows how you screw your customers. read more

J. Mulvaney Plumbing & Heating - Stay away from this company - Plumbing Near Me - Ridgefield, Connecticut

I had NO water and NO heat in some rooms . my home is 1820 and they built the living room floor over the basement pipes and they exploded. They got someone small enough to get in that crawl space who fixed that pipe !!! Amazing ! you want it fixed , correctly , call them ! You get what you pay for ... so happy it's done ! read more

Had a technician come out to check on my heating system and basically told me what I already told them over the phone. And they charged me $188 for telling me what I already knew and doing nothing. This charge was not told to me when I made the appointment. Would never use them and I recommend nobody use them. Poor customer service, Andy the manager does not even call me back. read more

Came to our home to see what needed to be done. Stayed 45 minutes followed by 15 minutes in his car writing the invoice. Massively overcharged and they put their sticker in 4 locations in my basement, without asking, 2 of them on top of existing stickers of other service providers. Very bad experience read more

J. Mulvaney Plumbing & Heating - 1 example of sticking over existing sticker. - Plumbing Near Me - Ridgefield, Connecticut

The plumber did the work. But the pricing is ridiculously expensive. I got charged for 1.5 hours for actual less than 1 hour's work. I was told that I was also charged for the time when the plumber did my invoice, which took him quite a while to complete. This is ridiculous! read more

Do not use this plumber. Filing complaint with BBB and Secretary of State of CT today. After OVER charging me (which I still paid in full) for a small job done at my home, they sent me another bill even after being paid in full, because their plumber arrived the first time with the wrong material. This company thinks I should pay for this plumbers mistakes. Go anywhere else but this company charges outrageous rates and blames customer for their incompetence. read more

Some older guy showed up and exaggerated his experience ("I've been in the business 20 years" then later: "I've been in the business 30 years after all"). Told me I didn't know what I was asking for (I used to do construction)... left and never gave us a quote. Probably wanted a bigger job or was hoping for a female household member to impress... wasted our time. read more

Got caught with a leak under a sink on a Saturday night. Called Mulvaney and the technician was there in no time. Highly recommend this wonderful, dependable company. read more

The business owner has forgotten the mantra of 'the customer is always right'.... Especially when the customer actually is right and suggests the business owner has not followed the very clear instructions in the appliance installation manual. I will never use this company again. read more

This once terrific plumbing business has fallen to not even calling back to schedule evaluation and not following up to work on a big job where my house was taking in water from a leaking main water pipeline my house, as identified by the water company. Their office person was very nice, but don't let that fool you! read more

If you want to pay a plumbing company like you're hiring a supermodel, J. Mulvaney is for you. We were charged for the time the plumber drove, while we was at my house chatting me up--saying in appropriate things that made me uncomfortable--and then offering to dig a hole I said I could dig. All the while, $85 an hour no matter what they did. Pretty sure we also got charged for when I scheduled the appointment. That's a joke, but possibly not unrealistic. The most rip-off company I've come in contact with in Connecticut in our 12 years of living here. read more

Had a small leak in the line coming from the well pipe. I called and they came right way. Chuck from the Mulvaney team was great and fixed my issue very quickly. I highly recommend. read more

Woke up to no water. Called Mulvaney Plumbing and they were at my house by 11am working on the well, and we had water in the early afternoon. Prompt, neat, professional and a very fair price. Highly recommend. read more

After simple PVC work was completed, two toilet valves immediately clogged due to their failure to follow plumbing-101 basics and remove the chaff created by saw cuts. Additionally, they failed to chamfer the pipe ends before assembly. I made the subsequent toilet repairs myself and asked them to adjust the price. They were polite on the phone but have made no gesture toward making this right. Based on this experience, I would not trust them with even the most basic plumbing job. read more

If I could give zero stars, I would. I was misquoted on price, in that two men showed up for a one man job. Not only was the fee ridiculous, but the hacks left trash in my hallway and left black grease all over my bathroom. Horrible experience! read more

Very satisfied customers!!! We had shut-off valves that were corroded and needed to be changed in addition to a replacement pipe for our water tank. The gentleman, Dimitri, that came to our house was prompt, courteous, professional, and very knowledgeable. He explained what needed to be done and showed us as he explained everything. It was so refreshing to be talking to someone that understood our lack of knowledge with our plumbing needs! After explaining the process and giving us an estimate for repairs, he proceeded to do the work in a timely manner. We are thrilled and will continue to use Mulvaney for all our plumbing needs! read more

Love using local businesses and Mulvaney is great. Always quick and easy to schedule, prices are reasonable, and things get fixed properly the first time! You can't beat a company that is willing to be there for you when the rain is falling and the water is rising in the basement! You won't regret using Mulvaney! read more

Joe Mulvaney is a great plumber. Very honest and knows what he's doing! It's a family owned biz. His sons Andy and Matt are out there by his side. Overall best customer service. Will always come out and for a fair price! They are a local Ridgefield biz on Bailey ave. Joe has done many restaurants in town as well. Everyone uses Mulvaney plumbing, i don't know who doesn't! read more

Let me join the chorus of users who got ripped off. The work was done right but the cost of materials was a ripoff. I was charged $268 for bathroom cartridges and assorted equipment that I could buy retail in a hardware store for $110. But the last straw was the $9.10 for lubricant for screws and I saw it was a used package and since I paid the full price he did not even leave it. We used them 7 years ago and the prices were reasonable, now they are ripoff artists. read more

Overpriced, SLOW - took at least a dozen phone calls during job. Now the work is leaking and since it's over 30 days- will not STAND BY THEIR WORK!!! BEWARE!! read more

The one star should actually be negative stars. For the life of me, I can't figure out how this company gets jobs after an initial visit from the owner. This guy is arrogant and condescending with an enormous can't-be-bothered attitude. He talked at me and down to me. My sense was he was looking to pick a fight - whether it was an argument or a physical confrontation. It was very uncomfortable and grossly unprofessional. The closest I ever came to throwing someone out of my house. And all I wanted was a quote. read more

I echo all the previous reviews that this company over charging a lot! The plumber spent 1.5 hours filling air into our water tank and replacing the shut-off valve. Then spent a long time in his car to generate the invoice and quota for replacing the water tank. I told him I can call office to get quota. But he insisted in doing that. After he got my credit card information and gave me the quota verbally, he left my house and it was a little bit 2 hours short since he came. But he stayed in the car for a long time before drove away. We were charged 2.5 hours for his work. The office told me that the GPS showed that the time he arrived and left my driveway was 10 minutes more than 2 hours so he charged me 2.5 hours. But he finished his work in 1.5 hours. I had no control of him staying in the car on our driveway to do his other things instead of working for us. I will definitely not work and recommend this company! read more

They were prompt, knew exactly what to do, didn't waste time, cleaned up after themselves, and handed me a bill that I felt was reasonable. I would recommend them. I used other plumbers (name withheld) who didn't know what they were doing, were as slow as snails.They told me they would finish in 10 min., (I had a meeting and my eldest son stayed with them) and billed me for two more hours (they left in 10 min.). Mulvaney Plumbers I have, and will use again!!! HONEST COMPANY!! read more

I've used Mulvaney plumbing for the past 15 years and I've never been disappointed. Wether it's been my sons occasional shower clog or help with renovation of a new bathroom during my family addition, Mulvaney plumbing has always gone above and beyond the service I expect. I assume the majority of these negative yelp reviews are from customers who are unwilling to pay a premium price for a Job well done-- well as. CusTomer for 15+year that is what you can always expect from Mulvaney plumbing. read more

Knowing that my family has used Mulvaney plumbing since the beginning of time, I was pleased to be able to use them when I returned to town. Had some small repairs done earlier this month. Brandy in the office made it easy; she reviewed the products needed and set up an appointment in a timely manner. It was wonderful. The gentleman Dave who came out did a fine job. However that is just the beginning of the story. I happened to experience a significant pipe burst, and Andy Mulvaney came out providing an incredible job. He defined expertise, what it is to solve a problem and also take charge to help me in a time of great need. I really can't thank him enough. His knowledge and expertise made a very distressing situation somewhat easier to bear. On top of that the next day Brandy called me again to check in on me and see how I was doing. Additionally Andy has stayed in touch as he was concerned for the property and me. I can't stay how much I have faith in Mulvaney plumbing and the job that they do as well as the customer service they provide. They are the absolute best and I am most thankful they are here in Ridgefield!A huge thanks to A&E and Brandy. I'm recommending Mulvaney Plumbing to all. You won't be disappointed. Bravo! Five stars!! read more

We had our well pump go on a Sunday afternoon with 2 sick kids. They came out promptly to evaluate around 5pm and by Monday 10am they were done. Good quality. Local company, family owned and operated. Really appreciated their honesty. After pulling the defective pump, they told me that if I went with the original installer that I would be able to get the pump under warranty and that they would stop working if I asked them to. They told me the price difference and said that they would understand. I value honesty and quality work more than money as life has taught me you get what you pay for. I asked that they finish the job as I felt integrity these days should be rewarded No, it wasn't cheap, but we got an upgraded pump with good service. I hope they never lose sight of the importance of customer service. read more

Maybe the most OVERPRICED plumber in Fairfield county (if thats possible) Showed up on time thats why they get one star.

I would never use this company again. Last year we had an old overmount sink de-installed (1 plumber) and then a new undermount sink installed (another plumber). When it came to installing the faucet we were told he could not install it because it was not meant for use on granite. I had to go on the internet to get a picture with directions (this job $500+). I then contacted them to fix an outdoor faucet that was no longer working. The plumber (yet another) had to cut the sheetrock in the garage but failed to clean up after himself. The faucet worked fine last year (this job $200+). But due to a faulty installation (not tilted correctly and no guard) the pipe froze. When I contacted them last week I was told I would have to pay for another faucet plus time. I asked for the owner to call me. I never received a call. I called another local plumbing company and they came out and fixed it. I only gave them 1 star since I had to pick at least one. read more

I'm posting about Mulvaney Plumbing & Heating not because I'm a plumbing expert but because of the huge relief and help they were for my wife and I this past weekend. We had a fire drill issue with our master bathroom, and upon calling Mulvaney Plumbing they were over almost instantly on a Saturday. They were thorough with their work it seemed, and very courteous throughout- and also kept us in the loop on $ and what they were doing. I'd recommend to anyone in need of plumbing. read more

Horribly overpriced! Don't give an estimate without going on place and charging for it! Were able to charge over $500 for installing a water heater in an open basement with no issues whatsoever! And also did not do the work as requested but found a more expensive way to do it! Very unpleasant and threatening when I called in to complain. My advice is: avoid them and you will avoid much aggravation! read more

We used Mulvaney plumbing to repair a leaking urinal valve in July 2012. They charged us $177.00 and it started leaking again last week, January 12, 2013. "warranty" is only good for 30 days!! I just learned that another local plumber warranties their parts and labor for 12 months. I guess we will need to use the other plumber to fix Mulvaney's defective work. Geoffrey Moss read more

Stay away, far away from this company. They not only have inexperience personnel they are DISGUSTINGLY OVERPRICED! I had a small job done in my elderly parents' home and not only did the problems remain after they left I had to call another plumber to fix their mistakes. I almost fell down when I got their bill. I just wanted to share this with other homeowners in the area. I learned my lesson the hard way....only wish I turned here before I used them.... read more

Professional and courteous. Had some complicated issues with my well, but I was kept informed, and walked through each process. As far as price; good luck finding any legitimate plumber that is "cheap". read more