It's very strange to me that I am giving a review (positive or negative) to a tire shop, let alone…read morea franchise of a national chain, tbh not normally something I would do; however, the entire city needs to know that Caelan and the staff of this Discount Tire went so far and above my expectations they deserve 10 out of 5 stars. I am emotional at how well I was treated simply getting new tires. I can't recommend a place more highly than this.

Since owning a car I have got tired from Discount Tires. My most recent visit was for my 2014 Chevy…read moreCruze. This car had tires almost 9 years old on them. They had outlived their warranty! But I had got all new tires with a 10 year warranty for less than $600. I was appreciative of Harry and the guys there for making my appointment very smooth. I will continue to go there for my cars and get free air when my tire pressure is low.

A few days ago I showed up without an appointment and a problem. Josiah was able to take a look and…read morewas very helpful in determining the root cause. He supplied a quick fix! Amazing. Carly assisted with booking me an appointment that I desperately needed. She was clear in what needed worked on, completely repaired, and the pricing involved in parts and labor. I felt confident in having them do the work, but my conversations with the team made my confidence even more so! Due to a part needing be shipping in, they were able to provide a rental. That was super helpful due to the weekdays in between, and Holidays coming up. This team created a wonderful customer experience! Thank you to the team as a whole and the work y'all put into my vehicle!!!

Brought my vehicle in to have the breaks checked. They did a FULL vehicle inspection without my…read moreconsent, charging me $30. Came up with $3000 worth of "issues". I decided to pick it up and take it elsewhere, and the lady at the counter got an attitude with me because I didn't want to drop $3k. She said it's still on the lift because they expected me to get it all fixed and they would get it put together whenever they get the chance. So I'm sitting here waiting for my car that I'm not having work done on, because they are being petty that I decided I didn't want to do business with them. I would also like to mention, as I'm sitting in the lobby waiting on my vehicle, the lady at the counter is offering people discounts on their service in exchange for 5 star reviews, I don't believe this Firestone is truly 4.3 star rated and I'll be reporting to yelp

Absolutely Great Customer Service offered here at the Greenwood location!…read moreBrett is an awesome representative for your company, a man well deserving of at least a raise! Please promote Brett. Excellent job on the tire replacement! Didn't adjust the seat which is awesome. Comfortable lounge area, sofas and bar seating. Love the customer service, thank you so much for the price match!

Needed new tire due to nail in sidewall. Very long wait although not many in waiting room. Waiting…read moreroom was very clean. Staff tried to talk me into replacing all tires although they had few miles and car is garage kept and out of the sun. Note; they added a "service charge" due to use of credit card - this is not posted anywhere and you only know when the bill is posted. After a long wait they said the car was ready, but it did not appear. Then someone came out to the waiting room and said they wanted to check the spare for an additional charge. The new tire appears to be properly mounted but will not use this business again.

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

Fool me once...actually fool me three times…read more Last three times I have been to Best One on 62nd: 1. Key fab broken. No acknowledgment, just transfer of blame. Got down right nasty when questions were asked. 2. Drop car off for flat tire in the morning. No call on status. I had to initiate the call an hour before closing. Then when I arrive I'm told it only needed air. Next day tire pressure light on. I take it back in and after further investigation there was a nail still in the tire. 3. Catalytic converter was stolen as my car was on the lot over night. No "hey I'm sorry about that" or acknowledging that is a big deal. I was told it has happened multiple times in recent months. That didn't put me at ease either. The technician Keyshawn who works at this location has never been helpful and he comes across rude. His go to line is "we were about to call you." In the past year Ive never felt welcomed at this location by Keyshawn or felt that my car has been in good hands. I've been a loyal customer for 5 plus years; however the past year has been much different. I'm not sure what has changed but my trust has been lost in Best One.

They did a great job with a front end suspension repair last week. Up front I was given a very…read morehonest and helpful estimate / information before they did a very complete and efficient repair in reasonable amount of time and at a very fair price. A++ experience from start to finish.

Service was quick, the owner Ty is honest and knowledgeable. 12/10 family owned business I got my…read moremirror and tire sensor light fixed. Great value for the service! Thank you

If in this cold weather u got a bad tire, ur air goes low, or need any tire work in general, this…read moreis the spot! SUPER friendly down to earth staff, got me in n out in no time! Without a doubt what a great Gem!!

I was amazed at the friendliness of their workers. They were extremely quick along with my order…read more The owner placed it on Sunday and arrived Monday. The price for new tires are extremely cost savings. I was able to get new tires for $400.00. Other tire shops were charging $600.00.

Very convenient location if you live or work downtown. They fixed a check engine light on my car…read morethat same day. Very friendly and knowledgeable folks. Prices are similar to a dealership. I would definitely use them again.

Small shop, easily accessible from downtown interstate highway and local streets. Online…read morescheduling. Courteous and competent staff. Very reasonable price for routine Checkup and windshield wiper fluid replacement.

I noticed one of my tires was losing pressure, so I scheduled an online appointment for 9 a.m. the…read morenext morning after the shop had already closed. Around 8 a.m., I received an email from the manager, Fermin, letting me know I could either drop my car off and pick it up later that day or reschedule--great communication that I really appreciated. When I arrived, CJ checked me in. She was very kind and informative, providing an estimate for the repair and explaining that she'd contact me if the tire couldn't be fixed. About two hours later, CJ called to let me know there was a screw lodged in the tire and it wasn't repairable. She gave me a very reasonable quote for a replacement, and by around 3 p.m., my car was ready for pickup. Fermin helped me check out quickly and efficiently. Both Fermin and CJ were empathetic, friendly, and had a great sense of humor. The service was done in a timely manner, and their communication throughout the process was excellent. The waiting area seemed also clean and comfortable. Highly recommend!

What a great experience and huge help. great staff, helpful in my time of need. not enough words to…read moreexpress my gratitud!!