It's very strange to me that I am giving a review (positive or negative) to a tire shop, let alone a franchise of a national chain, tbh not normally something I would do; however, the entire city needs to know that Caelan and the staff of this Discount Tire went so far and above my expectations they deserve 10 out of 5 stars. I am emotional at how well I was treated simply getting new tires. I can't recommend a place more highly than this. read more

Discount Tire - Welcome sign - Wheel & Rim Repair Near Me - Indianapolis, Indiana

Since owning a car I have got tired from Discount Tires. My most recent visit was for my 2014 Chevy Cruze. This car had tires almost 9 years old on them. They had outlived their warranty! But I had got all new tires with a 10 year warranty for less than $600. I was appreciative of Harry and the guys there for making my appointment very smooth. I will continue to go there for my cars and get free air when my tire pressure is low. read more

Discount Tire - Front door - Wheel & Rim Repair Near Me - Indianapolis, Indiana

I called Discount Tire after seeing their great Yelp reviews and my usual spot was taking too long to get back to me. They were promoting and helpful over the phone. They ordered my tire and we arrived two days later for installation. The gentleman on the phone was helpful and straightforward. Overall, a positive experience and I'll keep them in mind for future tire needs. read more

This is THE place for all your tire related issues! The guys are awesome- quick, patient, attentive and very customer focused. I have been several times-- they are the only place I go for all my tire needs--new tires, air check and rotation/alignment. I even had to get a replacement when an INDY GO Bus ran me off the road and into the curb which popped my tire. Grrrr... They are simply top notch! read more

Well, I had to come in again today and this time there was another man working that was just as pleasant and helpful as last time I was here and basically anytime I go to discount tire everybody is so nice. Cal said I could go get lunch before staying but if I got back in half an hour I wouldn't lose my place in line. Yes, a Cinderella moment to get back on time. I'm throwing in some pictures of the guys that are really the unsung heroes in the back. They never have their doors down and it's 23° today. I know they keep moving, but you still get cold. Somehow they managed to still do a really good job in these extreme conditions and they're always busy that's for sure. Tyler just told me my truck would be done soon so it was very quick day. It never hurts though when you have to wait here as you can get your work done and drink lots of coffee that's very good. As much as I like this place I hope I don't have to come back a third time this week because people are leaving screws everywhere that are aluminum and not able to be picked up by a magnet! read more

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Discount Tire on North Keystone in Indianapolis handled this situation terribly. We came in after hitting a pothole and blowing a tire, fully expecting to wait our turn. We've used this location before and trusted they would be fair and professional. Instead, another customer became impatient, threatened an employee, and then somehow got moved ahead in line. That sends a terrible message: if you intimidate staff, you get rewarded. Meanwhile, customers who were patient and respectful were pushed back. Completely unacceptable management of the situation. We left frustrated and disappointed. Loyalty and basic fairness should matter more than whoever yells the loudest. read more

Extremely affordable and excellent service. Went in for a tire replacement and got exactly what I needed. They treat you right.

I had a fantastic experience at this Discount Tire location. On a Saturday afternoon, one of my tires kept losing air. A nearby shop told me they couldn't fit me in until Tuesday, so I decided to call Discount Tire on a whim--even though they were closing in a couple of hours. Tyler answered my call and immediately offered to get me in. He even checked me in over the phone so I wouldn't have to wait once I arrived. When I got there, the place was packed--cars coming and going nonstop, and the parking lot was full--but the team kept everything running smoothly. After about 30-40 minutes, a technician came out and told me my car was ready. I was surprised since I thought I'd need a new tire. He explained that corrosion on the wheel was causing air bubbles and the leak, and they fixed it free of charge. On a busy Saturday, that kind of service really stood out. I wish I had caught the technician's name because he was incredibly friendly and professional. I can't thank them enough for helping me out when I was stressed and short on time. Even though I live downtown, I'll happily make the drive here for all my tire needs from now on. Thank you! read more

Harry was very helpful getting my little mazda, miata in and out quickly and having the tires balance and rotated! read more

Discount Tire - Wheel & Rim Repair Near Me - Indianapolis, Indiana

came here on a saturday morning for one tire replacement . somehow the guy talked me into getting 4 and an alignment . i didnt too much care because its about to be snowy and icy , so i knew id need it soon anyway . the annoying part is after sitting 5 hours for the work to get done , i was shown the before and after of the alignment ..... and i did not need it . the mechanic even admitted he couldn't have fixed it anyway . this is why i rarely go to big chains for car maintenance anyway . if you must go here , stand your ground on only getting the services you initially came in for . and it'll save you time and mainly money . read more

Let's be honest. We all love the free air checks. I first became acquainted with this Discount Tire during the pandemic when I needed air checks and found their process very customer friendly and consistent. As a wheelchair user who was still working, this became tremendously valuable to me and I came to really value Discount Tire. I've been to this Discount Tire on a handful of occasions for both paid and unpaid services - meaning for flat repairs/tire checks/air checks. I've always been treated fairly, respectfully, and effectively. In recent months, Discount Tire has taken to logging air check visits - a practice I'm not particularly fond of, however, I've accepted it as a low-pressure small price to pay for the service. A couple weeks ago, my tire light came on and I stopped in for a check. I got a couple tires inflated and went on my way. A few days later, the light was back on - my tires tend to deflate with temperature changes and I didn't worry about it initially. However, I quickly realized something more was wrong. I got out today and looked at my tire and realized it was looking really deflated. It wasn't quite flat, but I was nervous considering I have a doctor's appointment this week and return to work tomorrow after a long weekend. I didn't expect much when I drove up at 5pm. I figured I could get them inflated then maybe return on the weekend for a full inspection. By the time I arrived, however, it became apparent that one tire qualified as actually flat. It was about 5:20pm. They close at 6pm. Ugh. I was already planning how to explain this to my boss. Much to my surprise, they were quick to say they would help me out. They never even mentioned the time. They said it would be a few minutes. They even insisted I could stay in my car (my being a wheelchair user seemed to add a sense of urgency to making sure my car was safe. I was honestly REALLY touched by it). About 5:45 or so, I was pulled into a bay and my tire was checked. It ended up being a relatively quick fix and I was safely on my way with no charge (I hadn't understood this and actually sat out front a few minutes waiting to find out how much I owed - the guy who got me in finally saw me and came out and explained it). As I was sitting there, I was watching this team work. It was near official quitting time, but they were working hard as ever. They were working as a team. Everyone was smiling and there was no sense of a rush, though I'm sure some really wanted to get home. Whoever is leading this team? You're obviously planting something pretty awesome here. This was a definite above and beyond visit. They checked my air initially. They identified the problem. Despite limited time, they addressed the problem and made sure I was safe on the road. They did it effectively and affordably and with great attitudes. I've always been impressed here, however, this was so exceptional I felt the need to update my review (which was already a 5-star review). The last time I needed tires it happened suddenly and I wasn't able to come here. After today, I'll be doing everything in my power to make sure the next time I actually do because I'm not sure I've ever been treated so well, so compassionately, and so fairly by a tire shop. I've said it before. I'll say it again. I'll be back. read more

Make SURE you have 2-5 hours to spare if coming here. Doesn't matter if you have an appointment or not

A person who truly made me believe that humanity is still alive. Thank you brother for your guidance and help. As a traveler you went out of your way to assist me with your knowledge and experience. I will definitely recommend you and will visit you Insha Allah if I come back. read more

This past Saturday I went to Discount Tire to inquire about getting new tires. The gentleman that helped me name was Jonathon but went by Evan. He quoted me a price and I didn't have the money to get them at that moment so I was just gonna make an appointment and come back when I had the funds. He asked for the keys to go outside to observe my tire to see how urgently I needed them. And when he came back in he stated I needed them pretty bad and he also told me that one of the other customers paid for me a Brand New Set of tires!!!! OMG I was in shock I thought it was a prank but when I looked at Evans face I knew he was serious!!! I automatically burst into tears and so did Evan. He gave me the biggest warmest hug EVER!!!! I overheard he had to go check on his grandfather that was in the hospital and you could tell he was a little worried but he still provided the best customer service to each and every person. I think at that moment we both needed that BIG WARM HUG and the tears we shedded. I am still in disbelief and I just want to say THANK YOU SOOOO MUCH! I wish I could find the customer who pad for my tires so I could thank her!!! I really wanna do something for Evan and that customer!! Merry Christmas and Happy New Year!!!! EVAN was awesome and very compassionate read more

Went to the Toyota dealership to have maintenance done. Was told my tire was unpatchable and I needed a new TPMS for it. Would have cost me $600 but luckily they didn't have the TPMS in stock so I took it home on the spare. Came to Discount without an appointment and they had my tire fixed by the morning. Charged me $0. Discount has a new customer for life. read more

Made an appointment for 915, didn't pull my car into the shop until 1020.. what's the point of an appointment???? Then I see them take off my tires and go work on other vehicles, while mine just sits? Crews seems to work faster on vehicles that don't have appointments than those that do. Disappointed. An hour and a half for a tire rotation is ridiculous. read more

Catalytic converter was stolen from this store. Was told my car was done with my 4 wheels at 6:02, with a follow up on the text saying we close at 6:00. They had my keys, so there was no way for me to go get the car. My family, friends, and i spend thousands on tires with this company, not anymore. Poorly handled. Said its because i left it overnight. How was i going to get it?? They had my keys. Goto Belle Tire everybody. Dont waste your time here. Im done with them. Go spend your money elsewhere 0 stars read more

Discount Tire - Cut catalytic coverter - Wheel & Rim Repair Near Me - Indianapolis, Indiana

I had a great experience with Discount Tire. When I had multiple tire issues, they had a lot of appointment availability. With an appointment, the wait time at the store was very brief. The staff was very open to my multiple questions. I would 100% recommend this Discount Tire location. read more

Always great service and fair. I would go back in a heartbeat. My tire was fixed quickly and the insurance is great.

Just purchased a set of wheels and tires from DT-Lafayette. Service was excellent from Ben Davidson, he even changed our mind,on what wheels we wanted. Professional install and all,the Assistant Mangers certainly know their business inside and out. Mitchell has also been super with all of my dumb questions. Can't hardly beat them for prices and service. Highly recommend. read more

Went in for my free tire rotation. I bought 4 new tires in late 2022. Bill took great care of me and got me in and out in about an hour. Free bottled water and coffee. ASK FIR BILL. HE WILL TREAT UOU RIGHT! read more

I've been to this location several times for free air checks, tire repair, and rotation and balance. They are reasonably priced. The staff is always friendly and I trust their assessment of my tires. Awhile ago, I had to get a new tire and because it came from them they balance and rotate all of my tires for free. My last visit they suggested new tires as my tread is wearing. Due to Covid, they have signs requiring masks, and the staff is wearing them as well. They have some seating set up outdoors. They have a designated lane to drive up to check in. For extra safety precautions they have you drive your car into the bay for repair. They will then have you drive it out when the service is completed, and they're good about guiding you. read more

Walked in with a nail in one of my tires. Gunner was super helpful and professional. Luckily they were able to repair the tire instead of having it replaced. Service could have been faster but the repair was free of charge and they were all very professional. Will definitely be going here when it's time for new tires. read more

Incredible service, nicest front desk people you could imagine. Came in thinking I had to buy a new tire and possibly replace my other 3, turns out I only needed a patch on one which they did practically for free. A very respectable and honest business. Will be a discount tire customer for life. read more

This has been the discount tire that I been going to since I have moved back to Indianapolis. I have been pleased with my service here. This time I made an appointment online for my service needed. I really like that you are able to do this online rather than calling in because you get to do it at your own convenience. It was very easy to select this location, service, and time that I needed. When I arrived that morning there were a few people already there and I checked in right at my appointment time and was told my car would be the next car into the bay. Shortly after sitting down I saw my car being taken in, it only took them about 20 minutes for my routine tire rotation. The one thing I really like about discount tire is their complementary drinks while waiting, they offer bottled water as well as coffee. The only problem I had with them this time was I told them at my previous service they aired my tires up to 40 PSI which my car tires only needs 30 PSI. Even with me telling them that going into my appointment I realized after a couple of days that my tires were aired up again to 40 PSI. I did their survey that they automatically send you and noted that in there. I was called a couple days later and they left a voicemail because I was unable to answer. When I called back and asked for the manager I was put on hold for about five minutes and decided to end the called due to the long wait time so I never spoke with them regarding this issue. But will definitely remind him again the next time I have service done there, and will be sure to check before leaving the lot. read more

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absolutely love this discount tire. the guys are very helpful and nice. also will never complain about a company that will do free fixes read more

I love the new process for getting service, very quick and efficient. Pull up give info, park and they come to you for inspection. Go in with technician to choose/pay for services. I had TWO tires that needed replacing due to Indianapolis pot holes!!! I got BOTH for under $20 because I had the hazard certificates. I was in and out in an hour on a Monday morning! I love the professionalism of the guys here, the lobby is clean and very cool. Everyone had masks on and chairs were spread out. This is the ONLY place I'll use for my tire service. Get the hazard certificates it is WORTH every penny!!! read more

Discount Tire - Bubble in tire due to pit holes - Wheel & Rim Repair Near Me - Indianapolis, Indiana

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WT?? I just got blindsided! Yesterday, I found a large screw embedded in my tire. Thankfully, it was causing a slow leak and didn't go flat. Late afternoon I stopped by a jiffy lube to see if they could fix it. They said the screw was too close to the edge of the tire and I'd need a new one. It would cost me $220 for them to replace it, after tracking down a tire at another location. Since I know just a tiny bit about cars, I told them no thanks, as I felt the screw-hole was repairable. I was able to make an appointment online with Discount Tire for the very next morning around 8 a.m. The kid who met me took one quick look at the tire and advised he could patch it up no problem and to give him 20 minutes. Once inside, the guy at the counter, Brandon, I think was his name, rang me up. Guess what it cost? Yup, $0.00! WT?! I was blindsided. I went from $220 to $0 within 24 hours. You can best bet I'm using sending any potential future business their way....at cost, of course. (On top of it I had removed the tire air valve cap and had it in my pocket. They thought it was missing and replaced it for me. They did not need to do that. It's the little things.) read more

I don't understand if you make an appointment for a certain time and a half an hour later your car still hasn't been taken in the day. What's the point of making an appointment? read more

Some of the best customer service I've encountered in Indy. With the current state of our roads, it's no surprise that Discount Tire is one of the busiest places in the city. They truly handle the increase in volume in stride. I visited one morning about a month ago with my dad, who hit two potholes and got two flat tires before 8 AM. The guy at the desk didn't even blink when he heard the story. They replaced all four tires within four hours, even with a long line ahead. My luck ran out a couple of weeks later. I went in with low tire pressure and ended up getting 2 replaced. I dropped my car off around 4:30 and was told there were TWENTY-TWO people ahead of me!My car was ready to pick up by 7 PM. It's never pleasant to have car trouble and tires can be expensive. Luckily the staff at Discount Tire are pleasant, honest, and quick. Avoid the headache and head to Discount Tire in Keystone! read more

Quick efficient. Tried to upsale me a whole additional tire but otherwise would recommend.

Thank you for getting me in without an appointment this morning! I was just passing through and got a flat tire. I got in with no wait and they fixed my tire instead of trying to sell me a new one... no charge. Thank you for being honest! It's a nice change. read more

My 1st trip here went excellent when it was super busy. I get there 20 minutes after they open and have to stand in the lobby for 5 minutes to be helped. No big deal. There's an open bay and no cars waiting to be pulled in besides myself. I'm curious as to why Mitch quoted me over an hour for a tire patch. It shouldn't take an hour to patch a tire. Going to a different location for faster service unfortunately. read more

They put a tire on my rim even tho it was cracked and failed to mention that it was even cracked. .

I needed 4 new tires for my SUV. I wasn't excited about to price tag..however I shopped around and the tires at Discount Tire were comparable to even Costco or Walmart including labor. The best difference is that they had tires to fit my car in stock- the other places did not. I tried to schedule an appointment via the website and it kept giving me an error (attempted a few times) so I just gave the desk a call and they were happy to schedule me for the very next day for 4 tires. They asked which tires I wanted and made sure to have them ready for me when my appointment time came so I didn't have to worry about them being already sold. Service was easy; curbside check-in and then they ask you to wait for a bay or pull directly into an open one. Since I had an appointment already setup I was able to pull directly into a bay. From there you get out and wait in the lobby (which was very spacious and lots of sanitizer present so I was not worried about social distancing). They let me know that it would take about 45 minutes and that's all it took! It was a simple process all around (except for having to call to schedule). I will say- if you can, book an appointment! There were a TON of walk-ins when I was waiting and they were so far behind on walk-ins it was about 3.5 hours before they would even be able to start for some people. The crew doesn't go home until all the walk-ins have been served for the day(even if they are closed and stop taking them at 6pm). read more

Been coming here for years. Today I was reminded why, hands down you will NEVER find better people and service!

When leaving for my last bout of Christmas shopping, I realized my left tire was nearly flat. Initially I came to Discount Tire because it was close to my home. Tire was at 13 psi when it should have been 41 psi & also had a large screw causing the leak. Unfortunately, because the tire was so low, it had to be on the lift to repair. I had a brief wait before my car was ready for service. While waiting, I noticed they have an employee assigned to serve customers who need tires checked and filled when necessary. This is a bonus service that I've never seen before but certainly appreciate when tires low in the future. Thank you Discount Tire for going the extra mile to help when I needed it the most! read more

My husband and I have come in a twice and have had fantastic service! Each time we came in Zach has helped us. During our last stop in we had a nail in our tire but luckily had not been losing air. Zach immediately helped us. He took a look at the tire, pulled the nail out, and made sure the tire wasn't losing any air. Luckily, the small nail had been stuck in the thick tread and didn't puncture the tire. This may not seem like much, but we were helped immediately as we walked in and our tire was looked at right away. It's the small things and great customer service by Zach that will keep us coming back if we have any tire issues. read more

The guys that work at this location are absolutely fantastic! I got a nail in my tire and they did everything they could to send me home safe and happy very pleased with every single worker that was there they went over and above what was expected! Thanks again I appreciate it! read more

Getting new tires is never a fun thing, it's probably as fun as going to the DMV. However, when I found a nail in my tire, Discount Tire was the first place I went. The staff is great and they're quick so I appreciate them knowing that people have things to do. I went back and forth between tires and they were honest with me about each product that I had questions about. I made an appointment to replace my tires and the time was honored when I showed up and I was out in 45-hour for four new tire changed. read more