So I was looking for a auto repair place open on Sundays and I found this place! Thank goodness…read more Because I needed a few tires and a alignment, they were quick to work that up for me. I asked if they could check out my car for other issues, not only did they tell me what all I needed done but they explained and showed me what needed to be fixed. My car is older and I didn't expect it to be perfect but they gave me rundown what I needed with price (showed me on a tv screen the price of the parts & what their labor fee was) so I definitely appreciate that! so I can get it all done and know what to expect. I'm kinda upset that I didn't find them sooner. But now that I have, they now have a new loyal customer!

THANK YOU GUYS SO MUCH! You guys have saved me TWICE! I appreciate your hard work & felt so…read morewelcomed. Thank you!

I needed the charge pipe on my 335i replaced, and Marvin was the first person to call me back. My…read moreregular shop wanted to install a plastic BMW part, but Marvin explained that an aluminum replacement performs better and lasts longer. I dropped my car off Tuesday afternoon, and by Wednesday afternoon it was done. He also performed a thorough inspection and recommended additional service. The car runs great, and this is now my go-to shop.

it's so unfortunate that my recent experience was bad. i only needed a brake fluid flush and out of…read moreconvenience and as a favor, i asked them to replace the logo emblem on the hood because it fell off. now the hood is scratched. they showed a blurry picture that the scratch was already there, but there's no way for me to know if they took the photo before of after the scratch. i dropped the car off at noon and it was ready at 4pm. the photo metadata indicated that the photo was taken at 3pm. i never tried to replace it on my own because i knew i would cause a scratch. now i regret asking them to do me a favor.

I've trusted this auto repair shop for years with all of our family's cars, but this last visit was…read morethe worst experience we've ever had. My mom brought her car in because it was hesitating to accelerate past 50 mph. After paying $189 for a diagnostic service, the mechanic first said the engine had failed and even gave her a quote for a full engine replacement. Later, the story changed -- first to a catalytic converter issue and then again to something else. When she picked up the car, it was in worse condition than before. It wouldn't go over 10 mph, and they admitted they already knew it was running that way but still let her drive it into traffic without warning her. The only reason they looked at the car again was because it came back in such bad shape. They were combative when we asked questions, and the engine cover wasn't even secured afterward. This used to be a shop we trusted, but the lack of accountability, inconsistent diagnostics, and disregard for safety were unacceptable. If you're looking for honest mechanics and reliable diagnostics, I would strongly suggest taking your vehicle elsewhere.

These guys are the BEST around. I will always go to them first. No more dealerships for me. They…read moredid an excellent job on some work I needed done and charged me 1/2 what the dealership wanted to charge. I highly recommend them.

I recommend you bring your car problems to these guys. They treated me like family. They have my…read morebusiness from now on love this place.

This place is honest and dependable. Best in Richmond! Give them a chance you won't regret.read more

I have been to Viking Automotive several times and each time I am greeted courteously and my…read morerepairs are done professionally. Their facility is clean and comfortable. They explain in detail what the repair entails. I could not be more satisfied with their services and look forward to having them care for my car in the future.

I have been using Viking for more than 10 years. I actually drive 90 miles just to use them,…read morebecause they're THAT good. They always do a repair the right way, without taking shortcuts. If a part fails, they are glad to replace it without questioning or arguing. They stand behind their work. It's refreshing! Their prices fall well below dealer prices and they care more about your car.

Friendly, professional and accommodating. Got a great prize for my full synthetic and it was done…read morein 20 min. Got my tire rotation right next door and had amazing arepas while I waited all in the same lot!

I would not recommend this shop. I took my 2018 GMC Acadia in because the A/C wasn't working and…read moreneeded the compressor replaced. After the repair, the replacement compressor immediately started making a loud noise, and I had to bring my vehicle back. Just three days later, they had to replace the compressor again because of the noise. Before I dropped my vehicle off, there was no check engine light. When I picked it up, the check engine light was on. The shop told me it came on when they started the vehicle. After inspecting it myself, I found the intake sensor near the air filter housing had been left unplugged. I reconnected it myself, but the check engine light later came back with a P0113 code. I also discovered the air filter housing was cracked around the screw mounts, which was not damaged before the repair. Even after paying for the repair, they only fixed the front A/C. The rear A/C still blows hot air, so the problem I brought the vehicle in for was never fully resolved. Instead of leaving with a properly repaired vehicle, I ended up making multiple trips back to the shop, finding workmanship issues myself, and dealing with additional problems after the repair. This experience has cost me time, caused unnecessary stress, and left me with a vehicle that still isn't fully repaired. Based on my experience, I cannot recommend this shop. Before leaving your vehicle anywhere, take photos beforehand and inspect everything carefully before driving away.

They tried to change their name to hide the bad reviews haha. Look up "grace auto max." Awful…read morecustomer service, rude lady in the front and the other guy doesn't even know what's going on. I went here for an inspection despite reading the bad reviews thinking "well what could go wrong? It's just an inspection." Well I learned my lesson dealing with their deceptive practices. Anything to get a dollar huh? Save yourself the time and money and go to a reputable shop. This place is garbage.

I took my dodge Durango in to be serviced for at Grace Auto max in Missouri city for a Evap leak…read moreand some other issues the job was done in a timely fashion I highly recommend this and the customer service was excellent the lady that help me name was Jay she was super nice and very knowledgeable about vehicles anytime I need my vehicle serviced I'm choosing them

Very thorough. Jason has taken good care of my 2006 Honda Pilot for since I got it ten years ago…read moreand it isn't only drivable, but in great shape considering its age. Now that my daughter is on her own and driving, she's bringing her 2016 Nissan Versa to him too.

I called to get a quote on some work. Whoever it was that answered was very rude, was very vague…read moreabout the answers - didn't know this, didn't know that - then to top it off suggested that if I wanted to get the work done faster to take it to the Ford dealer, saying they "only charge $25 an hour more". I won't ever call them again.