I attended for the first time in two years and was very disappointed. The menu had changed and not for the better. We had three enters and three non-alcoholic drinks and our bill was over $100 including tip. The food was bland with no distinct taste or flavour. I also thought the food was very overpriced. Most of the food was wasted as we could not able to finish the meal. It was simply not appetizing. I would not recommend this restaurant anymore. They have changed for the worse. We will definately not be eating there again. The only positive thing we experienced was the friendly staff. The hostess was lovely and the waiter was great. Hopefully, they will go back to their previous roadhouse menu. read more

Jack Astor's is a good group place to go to. If you're planning on watching a game or just looking to get a big group of people together, they have good food, good service and a price that's reasonable. I've been here many many times and have never been dissapointed. Jack Astor's has been made to be the go to place for groups. Food (I'll update this as I remember the rest of the dishes I've had here haha): -They have a dip which I forget - not their lobster crab, but it's a spinach dip I think - is absolutely amazing!!) -Wings are "meh", look for the other dishes read more

I have been to this Jack Astor's many times because it is our office favourite. This speaks volume about the consistent quality yet predictable food Jack Astor's serves. There is quite a bit of variety, ranging from burgers and sandwich to Thai rolls. The waiters are usually enthusiastic. They will split bills without complaint. One should note that, though they present you with a lunch menu, the items on the lunch menu are all from the regular menu without price discount. There are many choices in the regular menu that are less expensive than the ones on the lunch menu. Thus, please don't feel that you are getting a deal by ordering from the lunch menu, nor feel that the regular items are all more expensive. read more

I was at Jack astor's 11/23/19 Food was good but when you order a glass of wine they charge 20.00 a glass which is ridiculous . So instead we ordered a bottle and was charged 57.54 A Bottle of wine at the LCBO is 15.00 What a profit. Someone is greedy I can go the Red Lobster and get a bottle for half the price. Or Even the Keg. I will not be going back . Not the we are big drinkers but we do enjoy a drink with our meal. read more

Consistently good food and a wide variety of things on the menu to appease everyone (although this location recently streamlined their menu, still lots of choices though). Excellent chicken fingers. The interior redesign was done nicely, they could still use more upgraded TVs throughout the dining room but they do their job. The food is better than any other chain dinner restaurant and the ambiance is very relaxed. My one grievance is that the parking lot is an absolute disaster and it will take no less than 15 mins to find a spot in the main lot. This isn't the restaurant's fault so I won't penalize them for it. read more

5 stars because the location of Jack Astor's does make a difference A chain, the food tastes should be consistant, you can use the same ingredients but if one prepares it sloppy, it will be just that sloppy food. I've gone here several times this Fall Oct - Nov 2010 the food has been prepared well and tasted great. Bar drinks good as well. Jask Astor's is a good chain, a good variety of selections and a changing menu keeps it interesting. read more

Food was delayed. Then Food came out cold. When asked to warm up, they brought us back different dish...Start to finish took about 1 hour to get our food. read more

Very friendly and prompt service. Kids friendly. Steak always cooked to my liking (medium). One of my favorite hangout. read more

Jack Astor's - Classic Steak with mashed potatoes and mixed vegetables. - Canadian (New) Near Me - Richmond Hill, Ontario

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I remember this place being kind of a joke when I was younger (in terms of food...not just the name), but it's actually gotten really good in the last few years. It's always been a go to place for me to hang out with some friends after a soccer game, or to watch some hockey with some beer and poutine, but now the food is on par with the rest of the experience. I was there today for a work lunch and ordered the Wake n' Bacon Club Sandwich. Coffee crusted bacon on an otherwise traditional club sandwich (save for the telera bun) was surprisingly awesome. The bacon was crispy and the coffee flavour was sweet and savoury. Interesting how such a small change can completely change a restaurant standard: it was delicious. It seems that a lot of the dishes are trying something a little extra with their flavours and ingredients. Oh, also if you're just there for a beer and drinks: pulled pork poutine=awesomesauce. read more

Jack Astor's - Wake n' Bacon Club Sandwich - Canadian (New) Near Me - Richmond Hill, Ontario

So I went here on the afternoon with a few of my kids. Got seated pretty quickly. The place was pretty dark, i know its a bar and grill but it seemed to dark. The menu was a mess and hard to read in the darkness. I notice a lot of restaurants do that now, instead of organizing the menu, its a complete mess. Food was hit or miss, steak was a tad small and not much to offer but came with mash potatoes. The chicken was pretty good. The pulled pork sandwich with fried onions was disappointing. Kids menu was ok, the nuggets were good. Best part of the dinner was the desert that came with the kids menu. As I get older, service bothers me more and more cause I always give 15% regardless. The waiter serving us wasn't very attentive. When we were ready to order, he's no where to be seen. When we wanted refills, he wasn't around. The people around us had so much better waiters. They kept checking in on them also the manager and GM kept on checking up on them. Overall, I would not go again, bad service is a no go for me. read more

Great service and a fun place to get typical pub lunch food. Started with some wings. They talk up that they are made tableside but actually did not have enough sauce, otherwise they were good. Also, a very tasty bacon cheeseburger and they did a very nice rendition of poutine. read more

Had office party yesterday. The food and company was great. When it was time to get the bill, my server was very rude to me. The server was a woman with brown hair and had tattoo either on her neck or around her ear. Her hair was dyed as well. I didn't get her name since she didn't introduce herself to us. My colleague was almost done paying on the machine. The server was standing behind me. I reminded her that my bill had a burger since she had a stack of bills. I was just trying to help her out. She said, "SIR, you have to wait, just be patient, I am still here!!" Her tone of voice came out as rude and she did not need to say it. After hearing her say that, it ruined my dinner and evening. Having her as my server was a really bad experience. She was not professional at all. read more

Came for my daughters 2nd birthday. Husband ordered the buffalo chicken fingers which was overcooked and dry. His beer was warm. I ordered the asiago chicken bowties (can never go wrong) and it was served slightly warm. I asked for it to be warmed up more and it came back slightly warmer. It was gross. My daughter had the pita pit-za and the sauce was worse than ragu.. It tasted like ketchup mixed with some tomato sauce. Jack astor's was such a disappointment for $78 when my frozen chicken fingers in the freezer and my own pasta tastes 100x better. Never again. Oh and to add it wasn't like they were super busy so the kitchen was swamped. read more

Don't get me wrong. I've been going to this location for more than 15 years. The people are wonderful,Ann-John is great, as are ALL the staff. But, this new Richard Simmons inspired-menu is disastrous. All the stuff that makes Jack Astor's Jack Astor's is gone. I will change my rating to 5 stars when the old menu comes back. read more

Ordered take out today, unfortunately the asiago bowtie was terrible. My wife could barely ate the chicken as some of them were raw. Very disappointed. read more

My server was a very pleasant, attentive gentlemen, who made the evening somewhat pleasant. The poutine was terrible. They did that bowl thing they do to rice to make it look pretty, rethink that, haves meeting in regards to who came up with the idea to do that to the poutine. When you do, lecture them on sense and sensibility so that doesn't happen again. Wait I forgot, someone decided a sheet of lament paper as a menu was a good idea, sooo I'd say a huge meeting is in order. The wings were wings... I haven't eaten at a Jack Astors in years, and will continue to avoid this chain. read more

Came here for a birthday with 4 friends, and I wanted to go to a chain American cuisine restaurant to celebrate. I would say this visit was subpar but I would say it is not the establishments fault, but the chain in general. The decor is comfy and it was relatively clean, but the problem for me was the menu, where it felt short and a thought of "that's it?" The prices were higher than places like Kelsey's and I felt that the portions were smaller as well. I was not full after ordering the seemingly big burger that was $17 on the menu. Another negative on my part was that they asked if I wanted gravy and unbeknownst to me, it was an extra $1.50 on the end of the bill. Our waiter did not tell me and I would have really done without it if he said it was extra. I didn't make a big deal about it but... Yeah. He had decent service, but it took a bit of extra time to flag him down because it was very busy. We received the small free birthday brownie dessert thing and went on our way after that. This visit was not the greatest and I probably wouldn't come again for a while. read more

Just finished what I thought would be a typical dinner for 1 but I had to wait 15 minutes to order a Diet Coke and after my wings finally arrived I had to ask twice for napkins and then wait 20 more minutes for the bill. There were 7 customers and 1 bartender/waitress wonder why the place is 80% empty? read more

Jack's used to be in the resto rotation for my friends and I since it opened. It was 'the' place for great Cesar salad and wicked wings, but in the last couple of years the food quality has really started to slide. We've gone back half a dozen times to give them the benefit of the doubt, but have been equally dissapointed each time. Last week I noticed a new menu after their recent renovation, and also that their staff has completely turned over. One of the things that struck me over the years was that they had a high staff retention - but no longer. My Cesar salad was drowned in dressing to hide the brown lettuce, my club sandwich was toasted on the flat top till it was tough, and the fries were warm and soggy - I left half the meal. Unfortunately our server wasn't trained to handle a complaint, and did not summon a manager like they used to. The food was delivered in the wrong order, and the fries were forgotten until we asked again. Jacks has jumped the shark. It's not even as though you are playing Russian Roulette and getting a bad experience out of every 6 - Jacks has loaded every chamber. I don't think their poor food and service will slow them much because it seems too many people haven't experienced great food and service. Too many corporate changes with their style and cost savings have really crushed the Jacks experience, and like everything else these days, their new face is a celebration of mediocrity. Here's an example - I wanted to order beef fajitas but they are no longer on the menu (as of this writing) just chicken, shrimp and tofu? WTH ? When we asked why, all the waitress could do was mention the other beef items on the menu. Now there's corporate cost cutting at its worst. I don't see any reason to ever return, although I still may try a different location, as the airport hasn't been bad. The North York location didn't get any more than one star from me either. read more

Jack Astor's - What I didn't eat - Canadian (New) Near Me - Richmond Hill, Ontario

Haven't been here in a while, menu's changed a bit. The "holiday" hush puppies were meh, calamari was decent, my NY strip was cooked well, nice char at medium rare, friendly staff. My husband liked his chicken parm, and my daughter liked her cheeseburger. read more

Our party of 10 made a reservation in mid November for New Years eve. The reservation was confirmed 4 times before New Years eve. Four hours before our reservation time, we received a phone call from the manager saying our reservation was "lost" and therefore we could come in and stand in line and MAYBE there would be a table. Jack Astor's just lost 10 customers and I have no problem in telling my friends about the unprofessional management. read more

Been going to jacks for awhile now for beers and some snacks, but today i had the luxury of having lunch. Menu seems to be nice and up to date i was actually surprise for a corporate chain to be in trend. So lets begin lunch... I ordered the mac n cheese burger with a Mediterranean salad. My friend ordered guacamole and the veggie burger with fries. The guacamole was fresh and a little extra lime would have gone along way, the chips on the other hand are starting to turn stale. Veggie burger was decent in flavor, it was dry but we cant blame the soybeans ! Now to my mac n cheese burger. This was a joke, my 2 burger patties were burn char and so is this hard disk of pasta and some brown cheese. This was such a disaster. My burger was bland and dry, that i had to add ketchup and tabasco after, and the mac n cheese part was just not right. This failed in the mac n cheese burger category. Service was good and attentive read more

Yummy food but.... My pet peeve going to this location is the parking. With numerous restaurants around, it's difficult to find a spot during peak hours. I was surprised how packed it was on a weeknight....never mind weekend! The server/waitresses were polite.... however service was a tad slow. Food was good and great place for catching up with friends whilst eating not too healthy food :) read more

Came here for a friend's birthday dinner and needless to say the food was average - by average I mean in terms of taste and presentation. I've been to a different location before which served really yummy nachos but the ones they have here are called board nachos, which has a different layout and wasn't as great as I expected it to be. My friends and I shared a bunch of appetizers (chicken quesadilla, garlic cheese pan bread, chicken wings, calamari, sweet potato fries, and Caesar salad) along with an entrée: bow-tie pasta (I know, we ate a lot but we have no shame) Everything was fine, but the pan bread was way too greasy I stopped eating it after one bite. In terms of service, the hosts who seated us and the servers were relatively friendly and served the food fast, but at the same time there weren't as many people today. However I wasn't completely satisfied knowing the host made all 6 people squish into a booth when there were a bunch of free tables with sufficient space, not to mention when all of us girls have purses that take up space. The atmosphere was appropriate for your typical Jack Astor's, so no surprises there. read more

Went for lunch with a friend today might have been the great company, was a awesome lunch. Had the Smiling Buddha, it was just perfect. Waitress was funny and friendly and the weather was good on the patio... just a great time. read more

Average Jack Astor's. Not much to say here. I've been to this location a couple times after work as it is a 5 minute drive. The food was consistent with other locations, service was good, and the seating area was clean (we sat at the bar side of the restaurant). read more

Take this review with a grain of salt as I did come with a big group. Being a large chain restaurant and having been to other locations, I had expectations going in regarding the food quality. For the most part it has met my expectations. I had the fish and chips and while not amazing, it wasn't horrible either. I am disappointed that they chose to put the fish on top of the fries as it ended up making the fries soggy and the bottom of the fish soggy. Service was a little slow but very accommodating. I can see this being the case because of our large group. They do have a nice patio! Great for the summer. But aside from the patio and their ability to seat a large group on short notice, I don't think this would be on my list of go tos. read more

First time here on a snow slush sub-zero temp Monday night. Lightly busy. Service was great. Decor upbeat and clean. Matt set me up with great recommendations of food and drink. All wait staff were full of smiles. The side salad was well presented, great tasting, and larger than expected. I had a southwest burger with tortilla chips guacamole sauce, and really crisp sweet potato fries. I gotta ding them on a really sad looking burger bun but the taste was good. I will be back. read more

I go here with my friends to watch the UFC fights. The experience can vary depending on where you are seating. The watching portion is pretty good from most positions, but audio can be a challenge if you are forced to sit in the back. As far as food goes, it is typical chain restaurant stuff. Jack Astors, Turtle Jacks, Kelseys, Caseys, blah blah... can you really tell the difference? All their menus are practically identical. One small piss off though: cocktail drinks are not strong enough. Can't the spirits at all. Now I am forced to drink beer and belch like the guys. read more

I like their "we're sorry we're open" sign. This Jack Astor's has been opened for a long time now and I've never had a bad experience. The food quality has stayed roughly the same over the years. That being said, I was never a big fan of the food. It's just average with a higher price tag. The service is good because they have enough waiters who are usually ecstatic to serve you. I think the choices in the menu are quite limited which is a big reason why I don't go so often. I'm giving them a 3.5 because generally the food and service quality never deteriorated so it's a reliable choice for taking co-workers, friends and relatives. read more

To go to place to chill out on a game night of just hang out jerk friends Love their food menu! Services gets abit slow on busy days Never had a complaint about the place read more

Excellent place! Thanks to the manager Mark who was totally awesome after a terrible experience from the restaurant beside them called Marlowes. Marlowes not only disappointed us with rude behaviour, attitude, terrible customer service and the manager who wouldn't give us the owners name. We left and walked into Jack Astor's where we not only felt welcome, offered us free apps for our terrible experience from their neighbour, superb customer service, didn't rush us and gave us gift certificates when we left! Super nice staff with 3 attending our table all night, excellent drinks & food, Thanks Mark & the team, I will definitely recommend you guys and we will be back! I wish I could give you more stars! read more

This is the friendliest Jack's I have ever been in. The server at the bar is super funny and makes perfect drinks. Matt was great at recommending us our drinks and helping us decide what to eat. The appetizer came really fast with our drinks. We ordered the lobster and crab dip and it was warm and fresh. The Asiago chicken bow ties pasta is delicious and perfect. Good and fast service. read more

Jack Astor's - Warm pita bread, and warm cheesy lobster and crab dip. Perfect appetizer. - Canadian (New) Near Me - Richmond Hill, Ontario

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The prices are high compare to food quality. I ordered fajitas and it was some strips of beef with lots of onions. No peppers or any veggies. The salads were 19 dollar and so mediocre. Any way, I won't recommend this place for a second chance. read more

Réal l'y enjoyed lunch there during a business trip. The place was fairly busy but we did not have to wait to get served. The food was amazing and the staff really nice. Will definitely go back when in town! read more

Very mediocre. The beer they served was very watered down, tasted horrible, and made me feel somewhat queasy. I won't be going again next time I am in the mood for a drink. The food was decent, but not many options if you're not in the mood for something full of carbs. Overall it was nothing special and full of gimmicks, as you expect from these kind of chains. The service, while friendly, was spotty due to the restaurant being very understaffed. Management really needs to take care of their employees better since it was borderline ridiculous. read more

Staff is very friendly and food is good. I am in love with Jack Astor's cesar salad yummm~ The staff was very nice !!! My boyfriend and I didn't even have to say anything and they got us our drinks re-filled! The only thing I am iffy about regards to the waitress we got. I ordered a strawberry daiquiri and she didn't ask for my ID. All she asked was how many shots I wanted in my drink. I don't mind that I didn't have to show my ID, I just don't want her to lose her job because of not asking people since she is so nice !! Other than that, the dinner was wonderful :) read more

Can never go wrong with this place, ive tried a lot of things on the menu and they were all bommbb. Service is always on point even when busy. read more

Smaller portions than before with no taste, it used to be delicious but not any more. They changed the recipe for most of the food for less ingredients and they raised the prices. The burger size became like a kids burger, the fajitas has less chicken and meat and more vegetables and last by not least, the famous crab and lobster dip became oignon and cucumber dip, don't try it unless you want to waste your money. I am really so disappointed..... read more

Haven't lived in Richmond Hill for many years. Was glad to see Jack's still open there. It was great! Fantastic pasta and apps!@