One why have a service contract if you're not gonna honor it and come out! Two I did not demand for you to come out Laurie not jack. Three since I'm only six months into the contract my contract is now canceled. Send me back my six months worth of payments. Four this is for you, Laurie and Joe when you tell a person who has children that it's not your problem and you don't care just remember it comes back and bite you in the rear end. Five learn how to run a business Conversation now over return my six month premium read more

Poor customer communication and service. Terrible customer follow up. Rude nasty and disrespectful. Would never use them again. Thankfully,, I contacted boiler manufacturer directly and got service repair from someone else same day. read more

So its 8pm and we are looking down the barrel of a blizzard tomorrow and my heat decides not to work. I call Apple Air who I have a contract with and they said somebody will call me at 8 AM. I said my house is 51° I will be frozen at 8 AM. I called Gayson Plumbing and someone called me back in 10 minutes. They had somebody here within an hour and fixed the problem for a very reasonable price. I will be switching my contract to them. Thank you!! read more

Good luck trying to find an HVAC Tech. to repair...the last few I tried in Nassau are either "too busy" or too expensive... Jack Gayson Came Through with an entirely Free estimate on a home visit in 3 days...and is available for all sorts of emergencies...Highly Recomended!! read more

Never using this company again. Their plumber fixed original problem. Then the plumber made unauthorized further repairs on pipes within the same area and charged me for the parts and labor on that part of the job. The same plumber who was very rough with the pipes in the same area caused a secondary leak that was not part of the original job. The plumber did not want to document the unauthorized repairs on the bill. When I insisted, he document those unauthorized repairs the plumber took off his face mask and argued with me in my home potentially exposing me to COVID. Later that day, a second plumber had to come back and fix a leak caused by the original plumber. The manager stated that she would adjust the bill. After calling twice for the credit the company finally adjusted the bill and gave me the credit. read more

Nice plumbers but the office manager Laurie is incredibly hostile. Informed us today that none of the work comes with any form of guarantee. That's a huge red flag, nearly all plumbers will guarantee their work. My basement that was flooded with sewage immediately after they worked on my property does not recommend. Again, nice plumbers but the lack of any guarantee and the hostility from the office manager means this is a local business to avoid. read more

I used them twice for serious problems caused by remodeling contractors They came and did a very good neat job both times. Both jobs also needed carpentry work, they managed that very well Also used them twice for minor plumbing repairs, faucet in one case, downstairs washtub in another. Came on time, very satisfied (As for whassup with North Hempstead building permit inspection, I have no idea, inspector should not have approved the work!!) read more

I have been using Gayson Plumbing for more than 10 years. I have been paying them more than $250 per year for boiler servicing, plus additional amounts (last year $553.98) for services they decided were not included in my contract. This year, I called for routine servicing and because my boiler was not heating the house. I discovered before the service that the thermostat did not work. Without the thermostat, the heat would not go on. I told them I would pay for the thermostat if it was not included. When the repairman came, the office had forgotten to give him the thermostat. He said they would return Monday with the part. I called four times to reach them on Monday. Finally, they said their technician could return between 1 and 2 pm. Monday. I left work to be present. He showed up at 2:30 p.m., installed the thermostat, then left with the thermostat when I told him that charging me an additional $150 for a service call, when I had to be home (and on Monday take off from work) twice, due to their negligence, was wrong. I agreed to pay for the device - not an additional $150 for the second call. So, the temps are forecast to go down tonight and we have no heat. This is shoddy business practice. The man almost attacked me when I told him I was not permitting him to leave with the part. They did not answer again when I called. So much for Gayson. They have my $276 for the year and I have no heat. read more

Very competent personnel in terms of diagnosing problem but severe ripoff prices. They ridiculously overcharge you for their labor. When you request an estimate with precise line item breakdown to understand the basis of their total price quote, they're response was "we can't do that because this is a flat rate job". Translation is that they're jacking up the true cost of the job and so can't give you a line item cost breakdown because that would just demonstrate how overpriced their price quote is. Not saying you shouldn't use them, but be aware they are not reasonable in their prices, but not sure any of their competitors are either. read more

Our CO2 monitors were going off and we had to call the fire department which discovered it was come our furnace. We called Gayson plumbing and they came straight away, were knowledgeable, efficient and helpful. They quickly diagnosed what was the problem and installed a new furnace 2 days later. It was a scary and frustrating experience to happen but Gayson plumbing made it as painless as possible! Would definitely call again! read more

I gotta say, I can't agree with the negative reviews on this business. I called on Gayson for two jobs at my home & I've been very satisfied with both. on this particular occasion, I utilized them to replace a gas safety valve after Nat Grid came in for a routine matter & shut me down leaving me with no gas to cook or for hot water until it was resolved. Shocked & desperate to get my gas going again, I called 3 vendors, two of which either didn't get back to me or couldn't do the job right away. Called Gayson, Jack himself picked up the phone and was very accommodating. After giving him nat grids diagnosis, he eased my mind by saying 'I know exactly what their saying' and was able to send someone that afternoon to assess the work that needed to be done. Regarding the job itself, the gentleman they sent to do the work was nice, neat & efficient, getting the work done right away. The next time I have a plumbing or heating issue, Gayson will definitely be the first call. read more

We've been using them for years to replace the furnace, hot water heater, replace faucets, find and repair water leaks behind walls and to service and repair our boiler. Always friendly,reliable and and fairly priced. read more

Have used Jack Gayson plumbing in the past with great results. So naturally, when a pipe started leaking in the basement I didn't hesitate to call them again. Jason was the mechanic who showed up. He was both friendly and extremely knowledgeable. He was here for just over two hours and he was able to repair the leak and slow drain in the kitchen sink. I also asked him to take a look at the bathroom toilet on the first floor which was acting up. In no time at all, after replacing the parts in the tank, the toilet was running perfectly. I have found this company to be outstanding in terms of price and responsiveness. I called yesterday and they were here today, right on time. read more

Amanda L Very happy with the professionalism of the company. Worker was competent, neat, and did an amazing job. Will definitely use again. read more

I contacted, Gayson again about two months ago concerning water leaking in my first-floor bathroom. The plumber that came claimed the leak was due to the toilet not having been "set" to the floor correctly. He proceeded to cork it even though there was no evidence of that's where the leak was coming from. He never spoke of pricing when I asked him and he was "certain" he solved the issue. I believed he had solved my issue and so I paid him the amount of $295.00. I was just happy knowing the job had been taken care of. Less than a week later the same leaking appeared again. This time I noticed a drop of water from the ceiling above. I contacted Gayson again and another plumber was sent to my house. After explaining why I called Gayson again he looked in my first floor bathroom and stated that the previous situation with the first plumber "that work had nothing to do with your leak." I was annoyed to say the least and I asked him if that wasn't the leak why did I have to pay him $295.00? He had no answer as to why the first plumber had sealed the toilet to the ground when that was not the origin of the leak. He went on further to state that in order for him to see where the leak was originating from he would have to open up part of my first-floor bathroom ceiling. With no other choice I say OK. Once he sawed open my ceiling, he stated he need to open up more of the ceiling. In the end more than 3/4 of my ceiling is open and exposed and he still stated he didn't see where it could be coming from. He then claimed that maybe when the bathroom was remodeled in 2005 maybe the plumber left out the "liner." He stated he had to call his owner, Jack Gayson to come look at the job. In the mean time I informed the plumber I was experiencing a clogged bath tub in the second-floor bathroom shower. He, the plumber assured me this was still not connected to the leaking issue. He looked at the second-floor tub and he snaked the drainpipe and cleared the pipe. Still stating that this was not related to my original leak issue but he wanted to be paid for the work he did before the owner came and so I paid again, this time $228.00. He tore a hole in my ceiling, of the first-floor bathroom and never answered who was going to fix it up? The owner came over while his worker there and they had a low voiced, conversation and then the worker left. The owner, Jack Gayson in a low tone in speech mumbling when explaining what he didn't know where the problem was. After looking at the first-floor bathroom he proceeded to the second-floor bathroom. After five minutes of just looking he claimed I was missing a "chloroloy shower pan." I asked how he came up with that ? I brought in two other plumbers to get other estimates they both stated that had if I had not placed a shower pan when the bathroom was first done I would have had a flood the first time I used the shower. And just to make sure I even spoke to yet one more, plumber 3 in total, they did not come on the same day or were they told anything about each other. They all said the same thing. Jack Gayson offered no other reason or did he do any diagnostics or testing of the shower to see where the leak was coming from. When I mentioned that I had to pay $523.00 for two jobs that did not solve the problem, and I wanted a refund or apply that to the job for payment. Jack Gayson couldn't and wouldn't look at me or answer my questions. He rushed the rest of the conversation in order to leave. As he was out my front door he yelled, "I'll send you an estimate." It took me more than two weeks to get ahold of him and another week to get the proposal email. He sent me a quote of $7,795.00 for the labor and work only. I had to supply all the materials, slate floor tiles, wall tiles or different size in the shower drain, grout and anything else that would come up during the job. I then asked him "suppose you do rip apart the second-floor bathroom tiles and granite and the shower pan is there, now what? Who would be responsible for putting my bathroom back together again? Jack Gayson told me off hand "that's your problem." Now I have a first-floor bathroom with 3/4 of my ceiling ripped open. No leaking for the last several weeks. Jack Gayson told me not to wait because the bathroom upstairs would continue to leak into the first-floor bathroom causing more damage. I haven't had any leaks even with after using the shower every-day. Since his estimate he sent, Jack Gayson has never once called to ask what is going on or how I was making out. Even after calling his business three times he has never reached out. Jack Gayson's plumbing business practices are unacceptable, almost criminal, taking my money read more

Called Gayson right when they opened 8am because we woke up with no heat. Someone was at my home by 8:30am. He wore a mask and went right to work. I was able to describe the problem and what my husband had tried in order to resolve the issue before he left work. About 15 minutes later the problem was fixed. I paid the bill, more than I had anticipated but wasn't outrageous. About an hour later it was clear heat was not working and I called my husband who called Gayson. Same man came back with another worker. After about 15 minutes or so Gayson showed up. About a half hour later the issue was solved. Gayson explained what the issue was and that I was not going to be charged for the second visit. Not sure what experiences others have had, but we have been using Gayson since we moved to the area and really have no complaints. Having someone come first thing in the morning and making sure the job done correctly is what matters to me. K read more

First off I do not agree with any of the negative reviews. I have been using Jack Gayson Plumbing for a couple of years now and have never had any adverse interactions with any of their services. I've used them to replace a shower diverted that went bad after 20 years of daily use, also to fix a leaking toilet & install a new thermostat. My latest problem was a leaking hot water heater. There's nothing worse than trying to sleep only to worry about a leaking 40 gallon hot water tank. The next morning I called Gayson Plumbing and was told that they could have someone at my house that very same day. Without hesitation I booked my appointment and Ryan & his helper Frank were here removing my old tank. They had spread out drop cloths to keep the area clean. And I saw just how rusty my hot water had gotten, yuck. Doing routine home maintenance is a must. I'm just glad that I have a reliable & trustworthy Plumber to take care of my plumbing troubles. read more

I was a loyal customer with Gayson plumbing for fifteen years. When I recently encountered a gas link, an incredibly arrogant tech showed up, walked through for maybe twenty minutes, then sent an estimate for $2400. I called Gayson and asked for a breakdown of the anticipated charges and was told it was a "package deal." I reminded them I was a loyal customer with a Gold service contract with them for the gas heater they installed. They still refused to explain or justify the estimate. I reached to two other plumbers. One said, at the very worst, he could could completely replace ALL my piping for $2600. I ended up having the problem fixed, and fixed well, for $1200 with a different plumber. I have terminated my relationship with Gayson plumbing, and there are plenty of other reputable plumbers out there who don't overcharge, especially when a loyal customer encounters a serious issue. read more

i have been in the contracting business many years. i called jack gayson co because we had a leak under the sink. service was prompt, the techs were knowledgeable and performed the job in a workmanlike manner and were extremely helpful. the best part the price was reasonable. i can highly recommend them. read more

Had Gayson Plumbing install my gas boiler system a few years back and took out gold service contract, what a waste ofmoney. See when they install system or you have contract they tell you call if youhave any problems. What they dont tell you is the excessive service fee they charge if issue is not covered under contract. Tech was at my house for 30 min replaced fuse in my wall panel and charged me $152.08 service charge an excessive fee.apparently they like their customers to be loyal to them but could care less about being loyal to their customers.when I called to complain to owner he could care less about my complaint.They have lost a customer and if you dont want to get ripped off their are plenty of other companys that offer service contracts for gas boilers, wish ihad done my homework before using these people. read more

I called Jack Gayson Plumbing & Heating Co., Inc. and I am thrilled I did, the young lady in the office Laurie was professional and knowledgeable on what I needed, to have my hot water heater replaced. I was more than happy with the mechanic Ryan and his helper J.K.. They were on time on a snowy day,clean, careful, courteous, and had my new water heater installed and old one removed without a hitch. They were true mechanics and I am so satisfied with there service I would recommend Jack Gayson Plumbing to anyone in need of true professionals and a terrific job. Glen Head, New York read more

PROFESSIONAL & NEAT! High quality work at a fair price. Jack Gayson Plumbing handled our oil-to-gas conversion project from start to finish with great efficiency. All workers were skilled, professional and neat. They took pride in their work. We're very pleased with our experience. Unhesitatingly recommended. read more

We have used Gayson in the past and have been loyal customers however it became clear this time that they are not loyal to their customers. We needed a pipe moved in our kitchen about five feet, they came to give us an estimate and were told it was no problem and it was a fairly simple job. After days we were not contacted with a quote and when we called the company we were told that the man who came to our home was out sick. We called again the next day and were told a quote would be emailed immediately and it never was. Finally, we called back and left a message and they emailed us a quote of $600. All of the other plumbers in the area quote us $300. It seems that they just did not want to help us. They are extremely unprofessional and show no loyalty to repeat customers who have given them thousands of dollars worth of business in the past. We will definitely be using someone else and are very disappointed with Gayson plumbing. They need to get their act together. read more

Service charged me $250 for a part that was no more than $150 at several suppliers online. Gayson is a total ripoff!

The plumber they sent over was fantastic! Very fast and accommodating. The work turned out great, I am very happy with it!

I'm a professional engineer and observed Gayson Plumbing during the replacement of our gas / hot water boiler that had been flooded during hurricane Sandy. Immediately after the storm, I managed to repair the boiler to keep our home warm. However, due to continuous corrosion issues from exposure to salt water, I decided to have the boiler replaced. During the replacement Gayson employees used some of the original pipes, (they brushed off the rust and painted them black). When I questioned them regarding the use of the old corroded material, they stated "Our boss told us to re-use everything we could." As the installation was being completed, they neglected to install the condensation pump, (a small electric motored pump designed to transfer any excessive condensed water to a suitable drain). The iron core of the pump was completely rusted and the small micro switch housed within, (designed to activate the motor in the event the water reached the maximum level), was non-operational, (stuck in the on position). The employees said they did not have another pump. He connected the wires to 115V and indeed the pump did operate however, I told them that due to excessive corrosion, the contacts on the pump will eventually fail and that the enamel coated magnet wire utilized to construct the motor windings was compromised. Gayson left the site and never replaced or installed a pump. Six months, (yes 6 months), later I received a call from Gayson to schedule the final inspection by the city inspector. During the telephone conversation, I advised Karen the condensing pump was never connected. When the Gayson employee arrived, he asked for the old condensing pump. I inquired; "What pump?" He stated; "we left the old pump here". I then told him the job was never completed because they failed to install a new condensing pump. He then began to argue that they did perform the job correctly. So I asked him if it were my responsibility to install the pump? The argument continued in circles with the employee continuing to insist they completed the job, (which they certainly did not). Using a Hypotronics Dielectric tester, I tested the old pump and found the insulation between the motor winding and the core was compromised. Had the pump been put into service as deemed acceptable by Gayson, the insulation would have soon failed resulting in a short circuit condition, (possible fire and shock hazard). I have taken photographs of the pump, micro switch and contacts. If anyone is interested in viewing them, please advise. Like many contractors, Gayson Plumbing, (in an effort to minimize their expenses), is willing to compromise safety. read more

Have used Gayson a couple of times now, I'm always able to get a same day appointment (usually within a couple hours of the call). Work is reliable, clean and efficient. Glad to have a nice family business in the community. read more